Business Development Executive

Job Summary:

We are seeking a proactive and organized Sales Co-ordinator to join our organization a IT Hardware & System Integration company.

In this role, you will support the Sales and Technical Head by managing customer interactions, like understanding Customer requirements, preparing and submitting quotations, following up on the quotations & processing orders to closure, till payment is received.

Key Responsibilities:

·      Handling customer enquiries & requirements with appropriate product recommendations.

·      Prepare & manage sales documentation, including quotations, invoices, & purchase orders.

·      Follow-up and negotiate with customers on quotations and win order

·      Coordinate and negotiate with vendors, distributors, suppliers for pricing,  material and services availability, & order fulfillment.

·      Track hardware stock levels and coordinate delivery schedules with logistics partners.

·      Maintain accurate records of customer interactions, sales data, and transactions.

·      Follow up on customer quotations, pending orders, and payments to ensure timely closure.

·      Provide basic after-sales support and coordinate with the Technical Head for any complex issues or warranty claims.

·      Generate regular sales and inventory reports to assist with planning and decision-making.

·      Support day-to-day administrative tasks as needed to ensure smooth sales operations.

Requirements:

Graduate (Class 12 pass with good communication skills may also be considered)

2–3 years of experience in a sales coordination, admin, or operations role—preferably in IT hardware or related industries.

Basic understanding of IT hardware products (e.g., laptops, servers, networking devices).

Strong communication, organization, and follow-up skills.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Responsibilities

• Provide leadership in building and growing a Custom layout team from the ground up to support the global DRAM layout requirement;
• Provide leadership in developing Analog and custom layouts to meet schedules and milestones;
• Provide leadership in training the team’s technical skills and cultural healthiness.
• Effectively communicating with engineering teams across multiple countries to ensure the success of the layout project.
• Organize, prioritize, and manage logistics on tasks and resource allocations for multiple projects.
• Manage the performance and development of team members.
• Managing hiring and retention.
• As a critical member of the core DRAM leadership team in India, contributed to the overall success

Qualification/Requirements

• 5 + year experience in analog/custom layout in advanced CMOS process.
• Minimum 3+ years people management experience.
• Expertise in Cadence VLE/VXL and Mentor Graphic Calibre DRC/LVS is a must.
• Must have strong skills in layout and floor planning skills and manual routing.
• Strong ability to build, and continuously develop a premier analog/mixed-signal layout team
• Experienced in managing multiple Custom IC layout projects
• Highly motivated with passion, detail-oriented, systematic, and methodical approach in IC layout design.
• The ability to work and communicate effectively in a team and to be able to multi-task effectively in a fast-paced working environment.
• Excellent verbal and written communication skills required.
• Independent with strong analytical skills, creative thinking and self-motivation.
• Capable of working in a cross-functional, multi-site team environment in multiple time zones.
• Previous work experience in DRAM/NAND layout design is desirable however not mandatory.

Key Responsibilities:

1. Collaborate with business stakeholders and data analysts to understand reporting requirements and translate them into effective Power BI solutions.
2. Design and develop interactive and visually compelling dashboards, reports, and visualizations using Microsoft Power BI.
3. Ensure data accuracy and consistency in the reports by working closely with data engineers and data architects.
4. Optimize and streamline existing Power BI reports and dashboards for better performance and user experience.
5. Develop and maintain data models and data connections to various data sources, ensuring seamless data integration.
6. Implement security measures and data access controls to protect sensitive information in Power BI reports.
7. Troubleshoot and resolve issues related to Power BI reports, data refresh, and connectivity problems.
8. Stay updated with the latest Power BI features and capabilities, and evaluate their potential use in improving existing solutions.
9. Conduct training sessions and workshops for end-users to promote self-service BI capabilities and enable them to create their own reports.
10. Collaborate with the wider data and analytics team to identify opportunities for using Power BI to enhance business processes and decision-making.

Requirements:

1. Bachelor's degree in Computer Science, Information Systems, or a related field.
2. Proven experience as a Power BI Developer or similar role, with a strong portfolio showcasing previous Power BI projects.
3. Proficient in Microsoft Power BI, DAX (Data Analysis Expressions), and M (Power Query) to manipulate and analyze data effectively.
4. Solid understanding of data visualization best practices and design principles to create engaging and intuitive dashboards.
5. Strong SQL skills and experience with data modeling and database design concepts.
6. Knowledge of data warehousing concepts and ETL (Extract, Transform, Load) processes.
7. Ability to work with various data sources, including relational databases, APIs, and cloud-based platforms.
8. Excellent problem-solving skills and a proactive approach to identifying and addressing issues in Power BI reports.
9. Familiarity with data security and governance practices in the context of Power BI development.
10. Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and business stakeholders.
11. Experience with other BI tools (e.g., Tableau, QlikView) is a plus.

The role of a Power BI Developer is critical in enabling data-driven decision-making and empowering business users to gain valuable insights from data. The successful candidate will have a passion for data visualization and analytics, along with the ability to adapt to new technologies and drive continuous improvement in BI solutions. If you are enthusiastic about leveraging the power of data through Power BI, we encourage you to apply and join our dynamic team.

Java Developer - Microservices ( 4+ Yrs) - Mumbai & Gurgaon

Java Developer - Angular ( 3+ Yrs) - Mumbai & Gurgaon

Must have 4+ years of experience in Enterprise Java 8 and above

 Strong in Core Java (Collections, Threads, Regular Expressions, concurrency, Lambdas, Reactive, Exception handling).

 Strong experience in microservices and event driven processing systems.

 Experience with architecting and implementing apps using Spring Boot, Spring Cloud including Spring MVC, Spring Boot, Spring JDBC, and Spring Cloud.

 Good knowledge on relational database (Oracle) or NO SQL database is preferred.

 Experience in writing & automating test scripts using Mockito/JUnit, SpringbootTest etc.

 Must be capable of doing code reviews and mentor the junior developers to drive towards high quality deliverables.

 Strong background culture of delivering projects with first time right / Zero defects in Production.

 Very good analytical, problem solving ability, verbal, and written communication skills.

• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

We are looking for an experienced and creative UI/UX Designer to join our team! As an UI-UX Designer , you will be responsible for delivering the best online user experience, which makes your role extremely important for our success and ensuring customer satisfaction and loyalty. You will be designing ideas using various methods and latest technology.

You will be designing graphic user interface elements, like menus, tabs, forms, and widgets.

SKILLS:

Must have:

“Proven work experience as a UX/VD Designer or similar role”

1) Portfolio of design projects

2) Up-to-date knowledge of design software like Adobe Illustrator, Photoshop, XD, Adobe Premier, Sketch, Invision

and After Effects.

3) Team spirit and strong communication skills to collaborate with various stakeholders.

4) Good time-management skills

5) Hands-on experience in leading a design team.

6) Communicates company goals, safety practices, and deadlines to team.

ROLES AND RESPONSIBILITES:

1) Gather and evaluate user requirements in collaboration with product managers and engineers

2) Illustrate design ideas using storyboards, process flows and sitemaps

3) Design graphic user interface elements, like menus, tabs and widgets

4) Build page navigation buttons and search fields

5) Develop UI mockups and prototypes that clearly illustrate how sites function and look like

6) Prepare and present rough drafts to internal teams and key stakeholders

7) Identify and troubleshoot UX problems (e.g. responsiveness)

8) Should be quick and be able to handle pressure situations.

9) Good Knowledge over HTML,CSS.

10) Motivate team members and assesses performance.

• Java / Java Script code development using frameworks like Spring, Hibernate , Rest web services,  AWS services.
• · Dev-Ops activities using Maven, Eclipse and other tools
• · Contribute to providing estimates for implementation of new requirements and work diligently towards delivering within the estimates
• · Ensure Quality of the releases by adhering to SDLC best-practices such as, unit tests,continuous integration, system testing
• · Re-use code. Ensure delivered code is modular and extensible
• · Ensure adequate coverage of functional and non-functional requirements in test plans Position Requirements
• · 3-5+ years of hands on experience in Java/J2EE development. Experience with the implementation of a distributed, enterprise JAVA/J2EE solution is strongly preferred
• · Experience in JAVA/J2EE Frameworks such as Spring, hibernate is strongly preferred
• · Experience in SOA and SOA related technologies, solutions and products as well as experience with implementation of REST full web services is preferred
• · Experience with data modelling and experience with relational databases like MySQL, SQL Server or Oracle is desirable
• · Mobile application development experience on Android or iOS is desirable