Business Development Executive

Roles and Responsibilities:

● Cultivate and maintain strong business relationships with multiple travel agents, driving their growth.

● Focus on increasing revenue by implementing cross-selling, upselling strategies, and ensuring operational excellence.

● Develop meaningful connections with both existing and new customers, regularly assessing their satisfaction and ensuring smooth engagement with products.

● Provide prompt and accurate solutions, swiftly addressing user needs and enhancing their overall experience.

● Collaborate with various teams, generate transparent reports, and identify novel avenues for ongoing enhancement and innovation.

● Recognize product issues and communicate them to the product team.

● Contribute to the establishment of efficient and scalable processes that reflect the commitment to delivering optimal service to agents.

● Work together with sales, product, engineering, and marketing departments.

● Attain a comprehensive understanding of our products, offering demonstrations and resolving product inquiries.

● Analyze and maintain agents' performance data.

● Stay informed about industry trends and strategic growth opportunities.

Experience and Skills Required:

● A minimum of 2 years of sales experience in the travel industry.

● Demonstrated track record in managing key clients, creating value, and handling operational responsibilities.

● Outstanding communication and interpersonal aptitude.

● Proficiency in building relationships and possessing high emotional intelligence.

● Preferable previous experience in acquiring or managing travel agents, visas, or insurance.

● Proficiency in using CRMs and Google Sheets.

● Ability to perform well under pressure with a proactive mindset.

Job description

The ideal candidate will have experience in all stages of the sales cycle. They should be confident in building new client relationships and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

• Job Location: Noida

• Qualification: Any Graduate

• Required Experience: 1 to 3 years in IT service-based firm

Responsibilities

• Build relationships with prospective clients

• Maintain consistent contact with existing clients

• Manage sales pipeline

• Analyse the market and establish competitive advantages

• Track metrics to ensure targets are hit

Qualifications

• Bachelor’s degree with at least 1+ years of experience in the IT sales industry

• Experience in full sales cycle including deal closing Demonstrated sales success

• Strong negotiation skills

• Strong communication and presentation skills

• CRM experience is preferred

• Working experience on Upwork is a bonus.

Please NOTE: This is purely an onsite job

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

Responsibilities:-

• Cold Calling to the prospects
• Maintain consistent contact with existing clients
• Manage sales pipeline
• Analyze the market and establish competitive advantages
• Track metrics to ensure targets are hit

Qualifications:-

• Bachelor's degree 1 year in the sales industry
• Experience in full sales cycle including deal closing Demonstrated sales success
• Strong negotiation skills
• Strong communication and presentation skills
• IT sales is mandatory

Outline of the responsibilities

• Daily and Monthly Responsibilities:
• Utilise Pipedrive, cold calling, LinkedIn and email to generate new sales opportunities
• Identify prospect's needs and suggest appropriate products/services
• Build long-term trusting relationships with prospects to qualify leads as sales opportunities
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) customers and sales executives
• Report to sales manager with weekly, monthly, and quarterly results

• Required Skills and Qualifications:
• 1-3 years of sales experience, with a history of exceeding lead targets
• Strong communication skills via phone and email
• Proven creative problem-solving approach and strong analytical skills
• Strong desire and ability to move up within a sales organization
• Experience in prospecting in US market

• Preferred Qualifications:
• Proficiency with Pipedrive or other CRM software
• Prior experience as a sales and business development rep with a track record of achieving sales quotes

• Interacting with channel partners and their major end customers to solicit inputs for devising a product and price strategy to meet end user requirements
• Reviewing performance of channel partners – off take and order flow for ensuring achievement of monthly zonal targets
• Monitoring achievement of targets
• Implementing the sales strategy for the sale of product(s) in a specified area to increase turnover
• Monitoring achievement of sales targets for each CSC within the area
• Monitoring achievement of collection targets to reduce exposure to outstanding receivables
• Monitoring competitor activities in terms of their MOP, products, market share and production capacity for respective areas
• Interacting with quality/ R&D department for new product development basis customer feedback and competitor product portfolio
• Coordinating with CSC, production and dispatch teams for meeting customer order requirements within agreed timelines
• Ensuring timely payment and debt free transactions along with reconciliation of accounts
• Ensuring timely "C" Form submission and payout of performance incentives committed to channel partners

What you need to have:

• Prior experience in Channel Sales and Modern Trade 
• Experience in Paper / Packaging / Publishing Industry preferred
•  

• Leading sales demonstrations, following up with the prospect throughout the cycle via multiple mediums including email & phone calls and bringing to closure
• Staying in touch with the prospect to understand their requirements and feedback, and acting accordingly
• Playing a critical role in planning the sales and operations functions to ensure the business goals are entirely aligned
• Helping make data-driven decisions and recommendations for improving the sales funnel and process
• Monitoring daily operations and addressing potential issues when they arise
• Phone calling, both cold calls initially to follow-up calls where necessary (even though maximum communication will be written)

Desired Candidate Profile

• Minimum 3 years of experience in a similar role is mandatory
• Prior experience of working in B2B Enterprise software sales is preferred
• Previous experience of dealing with enterprises or small businesses and not just selling to consumers
• Resourcefulness to come up with new ideas to re-engage dormant leads
• Exceptional communication skills, both written and verbal
• Flexibility to work until 3 am IST to support US time-zone
• Ability to make smart use of digital tools to organise data, manage CRM, automate parts of the task
• Eagerness to build a career in Sales/ Business Development    
• Open to work in US/Night shift  

Job roles and responsibilities

• Needed only those candidate who have prior working experience with IT /Software organization.

The role of a Business Development Executive is to assist the organisations sales and growth efforts by contributing to new customer acquisition. He/she should be able to provide ideas to attract new clients and keep the senior management updated about marketplace and competitor activity. The primary role and responsibilities of a Business Development Executive include:

1. Build contacts with potential clients to create new business opportunities
2. Experience in the IT company will be preferred
3. Keep prospective client database updated
4. Make cold calls for new business leads
5. Support in writing new business Proposals and Workflows
6. Maintain knowledge of all product and service offerings of the company
7. Arrange meetings for senior management with prospective clients
8. Follow company guidelines and procedures for acquisition of customers, submission of tenders etc.

Competencies and Skills Required

1. Must possess strong customer service skills
2. Excellent written and verbal communication
3. Must have good negotiation skills
4. Must be able to create good presentations
5. Must have excellent interpersonal skills
6. Must be detail oriented and an active listener
7. Ability to work under pressure