Business Development – Certification, Auditing & Compliance

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1. Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information and troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7. Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8. Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

Graduate/Postgraduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to interact with customers through email and chat effectively.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries precisely.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Job Description:

1. Design and deploy OTBI dashboards and subject areas.
2. Build BI Publisher reports (PO Print, Invoice Print, custom KPIs).
3. Configure bursting logic and scheduled reports.
4. Work with finance and SCM teams to deliver audit-compliant reports.
5. Experience Required: At least 1–2 Oracle Cloud BI/reporting implementations with enhancement support.

Tools:

BI Publisher, OTBI, SQL, Excel Basics & Advance, Power BI, other BI tools.

Certifications (Mandatory): Oracle BI or OTBI Certification.

Must have Skills: OTBI Subject Areas, BI Publisher Layouts, SQL, Scheduling, Bursting Logic

Good to have skills - ERP Reporting (Finance + SCM), Any other tool – Tableau or Inhouse Developed tools

Soft Skills: Strong Communication, Collaboration, Product Roadmap, Growth Mindset, Ability to Navigate challenges during conversation with Stakeholders.

Proven SEO experience

Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.

Solid understanding of performance marketing, conversion, and online customer acquisition

In-depth experience with website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends)

Experience with bid management tools (e.g., Click Equations, Marin, Kenshoo, Search Ignite)

Experience with A/B and multivariate experiments

Working knowledge of HTML, CSS, and JavaScript development and constraints

Knowledge of ranking factors and search engine algorithms

Up-to-date with the latest trends and best practices in SEO and SEM

1. Working on MERN stack product development for core product
2. Exploring possibilities with proof of concepts & prototyping
3. Building the product as per specifications 
4. Developing the user-facing features using React.js
5. Designing a modern highly responsive web-based user interface 
6. Building reusable components and front-end libraries for future use
7. Translating designs and wireframes into high-quality code
8. Learn and understand user interactions
9. Optimising components for maximum performance across a vast array of web-capable devices and browsers 
10. Coordinating with various teams working on distinct layers
11. As a React.js Developer, you will be involved from conception to completion with projects that are technologically sound and aesthetically impressive. 

1. Node.js & ReactJS/Next.js ( MEAN/MERN Stack)
2. Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
3. Thorough understanding of React.js and its core principles
4. Prior experience with popular React.js workflows (such as Flux or Redux)
5. Familiarity with more current specifications of EcmaScript
6. Familiarity with RESTful APIs
7. Great CSS skills. Familiarity with React Styled Components, SCSS, LESS, etc.
8. Knowledge of modern authorisation mechanisms, such as JSON Web Token
9. Familiarity with modern front-end build pipelines and tools
10. Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
11. Ability to understand business requirements and translate them into technical requirements
12. A knack for benchmarking and optimisation.
13. Familiarity with code versioning tools
14. Familiarity with Test Driven Development and tools like JEST & React Testing Library is a plus.
15. Familiarity with Firebase and other backend as a services is a plus.

Job description

The .NET Lead/Arch position will be responsible for architecture, development, maintenance, and support of all development applications regardless of size. This individual must maintain effective customer relationships; as well as effective communication and coordination with various other technology groups. The Senior Architect is expected to be able to architect, analyze, design, code, test, and implement large projects and troubleshoot any Enterprise Development production system. This position is also expected to have the ability to do cross-discipline work with networks, servers, and infrastructure and be able to understand how they affect development projects.

Key Responsibilities and Duties:·

Analyze new requirements and provide impact analysis addressing technical design and identifying individual tasks
· Architect, design and implement solutions for requirements.
· Setting up CI/CD pipelines and Continuous integration & delivery of the application to Dev/Test/PROD environments.
· Design and coding of new facilities.
· Communication of technical details that impact the fulfillment of requirements.
· Iterative development of software with responsiveness to constructive feedback.
· Provide application support against agreed service levels including the implementation of bug fixes
· Develop and maintain code to a high standard within IT development and maintenance projects.
· Troubleshoot and problem-solve support issues as they arise and as directed by the project manager and technical architect.
· Code reviews of the work of peers in the group.
· Perform unit testing of work.
· Write documentation and comment code as required.
· Ensure code is properly version-controlled.
· Supervise and mentor junior staff

Mandatory Skills:

10+ years complete SDLC experience.
C#.Net MVC/ Core.
Web Services / WCF Service /WebAPI
SQL (MSSQL)
Version Control
JavaScript, JQuery, AJAX, HTML, CSS, XML, XSLT, JSON

Preferred Skills:

Atlassian Suite (Jira)
CI/CD
Docker

Optional Skills:

HTML/CSS/JavaScript
Angular

KINDLY REVERT WITH YOUR UPDATED RESUME

THANK YOU

Desired Candidate Profile

• A Master's degree in business administration (MBA), Marketing
• Minimum 16 to 22 yrs of Sales experience in personal care/ hygiene industry
• Excellent verbal and written communication skills
• Willingness to travel regularly to different markets
• Proficiency with Microsoft office
• Strong analytical skills and ability to work well with little supervision    

Hello Greetings!!!

We are looking for “Quality Assurance" for Goregaon (Mumbai)/ Lucknow location.

Experience: 3 - 5 Years

Notice Period: up to 30 days

L&H Full time Tester (QA).

Experience in both manual and automated testing on both web and mobile platforms having database testing skills (SQL, MongoDB)

Preferred - 3+ Years of experience in software testing.

Proven experience as a Quality Assurance Tester

• Experience in QA methodology and implementation
• Familiarity with Agile frameworks and regression testing
• API Testing
• Ability to document and troubleshoot errors
• Working knowledge of test management software (e.g. Jira) or Other test management tools
• Excellent communication skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills
• Drive continuous improvement efforts and defect reduction initiatives to establish an effective Quality Management System (QMS) wrt Engineering and Professional services
• He or She will also be required to define Test Data, performance metrics collection and Test environment management approach for systems under test.
• Must have Knowledge in SQL, MySQL or MongoDB
• Knowledge in Selenium (Functional Automation for Regression)
• eCommerce domain knowledge should be an added advantage.

Please provide the following details:

• Current Location:
• Present CTC
• Expected CTC
• Notice Period

• Identify & document the Scope of Work (SOW), objectives and any assumptions.
• Prepare cost estimates for manpower + materials, and ensure we are charging accurately for our projects.
• Develop a detailed project plan, and monitor progress using appropriate systems, tools and techniques.
• Establish and maintain relationships with third parties/vendors.
• Seek opportunities for improvement and suggest new projects.

• Ensure availability of all the tools and resources before initiating a project.
• Prepare and maintain timelines for the effective tracking and completion of the project.
• Delegate to internal resources and vendors effectively, and track progress ensuring the project runs on schedule.
• Coordinate with all the internal and external stakeholders for information, approvals, resolving issues, status updates, answering queries etc. While maintaining transparent communication.

• Maintain timesheet logs for all the resources.
• Create and maintain comprehensive project documentation, plans and reports.
• Ensure standards and requirements are met through conducting quality assurance tests.
• Analyze and Highlight potential risks or malfunctions and act proactively to resolve issues ensuring the project stays on time and on budget.

• YEARS OF RELEVANT EXPERIENCE- 5+ Years of relevant experience managing Digital / IT Projects.
• EDUCATION AND CERTIFICATIONS** - We prioritize skills over degrees but Bachelors/ Masters degree/ diploma/ certification in Business, Digital Marketing, Computer Science or other relevant fields is a plus. Additional Project Management certifications like PMP/ PMI / PRINCE2 are highly desired.
• SOFTWARE AND APPLICATIONS- Tech-savvy with good knowledge of MS Office, and strong experience with project management software like Jira, MS Projects, Click Up, Asana, Wrike, Basecamp etc.

• Excellent communication (verbal & written), interpersonal and consulting skills
• Ability to manage multiple teams and projects simultaneously
• Excellent organization and time management skills
• Ability to meet targets and deadlines.
• Quick thinking, problem solving skills
• Detail-oriented
• Budget management
• Confident, pleasant personality, ambitious, self-motivated.