Business Development Associate

Job Title: Senior Program Associate

Location: Vashi, Navi Mumbai (On-site)

Experience: 2–5 Years

Type: Full-time

About Grexa

Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses — a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders/CXOs (who scaled Testbook into a $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a proven track record of building at scale.

We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products — this is your calling.

About the Role

We are looking for a Senior Program Associate to take ownership of client success and operational excellence at Grexa AI. This role sits at the intersection of strategy, operations, and client engagement — you’ll ensure that businesses onboarded onto Grexa are not just activated but are actively thriving and scaling through our platform.

You’ll work cross-functionally with product, growth, and leadership teams to design processes, analyze engagement data, and ensure that Grexa becomes a key driver of success for our clients.

If you’re detail-oriented, analytical, and thrive in fast-paced, high-impact environments — you’ll fit right in.

Key Responsibilities

• Create and implement scalable processes to deeply understand client businesses and ensure seamless onboarding and activation
• Continuously monitor client engagement metrics to identify opportunities for optimization and proactively drive platform adoption
• Serve as the strategic bridge between clients and internal teams — ensuring clear communication and fast issue resolution
• Champion the voice of the client by gathering feedback and turning it into actionable insights for product and process improvement
• Strategically identify growth and upsell opportunities within client accounts to drive retention and revenue expansion
• Build and maintain operational dashboards and reporting frameworks to measure program performance
• Collaborate with the founding and leadership teams to refine client journey strategies and ensure alignment with company goals

Requirements

• 2–5 years of experience in Program Management, Customer Success, Operations, or Growth roles, ideally in a product-based startup or SaaS company
• Proven experience in driving renewals, upselling and cross selling.
• Demonstrated experience in designing and scaling processes that improve efficiency and client outcomes
• Strong analytical and problem-solving skills, with a focus on execution and results
• Excellent communication, coordination, and stakeholder management skills
• Hands-on proficiency in CRM systems, Excel/Sheets, and marketing or automation tools
• Highly proactive, detail-oriented, and comfortable working in dynamic environments

Why Join Us

• High-Growth Environment: Take real ownership and make an impact from day one — this is more than a role, it’s a launchpad for your career.
• Direct Collaboration: Work directly with founders and cross-functional teams on key client programs and business-critical initiatives.
• Startup Agility, Structured Growth: Experience the pace of a startup with the support of processes designed for scalability.
• Learning & Mentorship: Access direct mentorship from leaders who’ve built multi-million-dollar businesses.
• Cutting-Edge Technology: Work with AI-driven marketing automation products transforming small business growth.
• Meaningful Impact: Be part of a mission that’s redefining how small and medium businesses scale globally.

We Are Expanding Our Marketing Team at Byte Elephants

Technologies!

Join us in building one of India’s smartest SaaS Growth Engines.

Byte Elephants Technologies is on an ambitious mission to reshape the future of SaaS for ERP, DMS, HRMS, SFA, WMS, POS & Enterprise Automation.

To fuel our next phase of expansion, we are building a high-performance, AI-powered Marketing & Growth Division — and we are hiring four specialist roles.

1. Content & AI Creative Specialist
2. Social Media Lead Generation Specialist
3. Performance Marketer
4. SEO Specialist

If you are Best in Any One of These, Then Reach Out to Us.

We invite passionate, skilled, and growth-driven individuals to become part of our fast scaling team.

1. Performance Marketing Specialist (Google Ads + LinkedIn Ads + Funnels + Analytics)

Experience: 1.5 – 5 years

Role Summary

Own the end-to-end paid acquisition engine for all Byte Elephants SaaS products. Runhigh-converting campaigns, optimize budgets, build landing pages, and deliver predictable monthly MQLs.

Key Responsibilities

 Run LinkedIn Lead Gen, Sponsored Content, InMail, and retargeting campaigns

 Manage Google Search, Display, Retargeting & Performance Max

 Build & A/B test landing pages (Zoho, Unbounce, Webflow, WP)

 Track performance using GA4, Tag Manager, Hotjar

 Reduce CPL and improve conversion rates

 Integrate leads into CRM workflows & automate nurturing sequences

 Prepare weekly performance dashboards with insights

Ideal Candidate

 Strong analytical mindset

 Hands-on with LinkedIn + Google Ads

 Able to scale budgets responsibly

 Experience in B2B or SaaS preferred

• Required Skill - Operating systems & Tools (SUSE Linux 1 IBM AIX 1 IBM Spectrum i.e. IBM Tivoli)
  • Should be experienced in administration of SUSE Linux, IBM AIX operating systems Have hands-on experience in managing & troubleshooting IBM Tivoli (Spectrum Protect) backup utility with SAP HANA & Sybase DB environment.
  • Monitor status of BACKUPs, perform need based restore when require.
  • Report & coordinate with team lead for incident management process. Take corrective actions for incidents related to OS & backup related issues.
• Desirable Skills - SAP NetWeaver BASIS Administration
• SAP user management for ABAP & Java stacks, Business Objects, Central User Management, etc.
• Maintain Roles and Authorization using PFCG
• SAP Transport Management using ST MS and ChaRMs
• Knowhow of using SAP Solution Manager for MoPZ, ITSM, CHARMS, CUA, EWA, System Monitoring and Technical Administration
• BASIS administration (monitoring & maintenance) of SAP systems at Primary & DR-sitesMonitor & Troubleshoot the performance of SAP systems, Troubleshoot issues and follow-up with End Users and Development team to resolve the issues.
• Data Volume Management activities like index quality analysis and rebuilding.
• Monitoring & control database growth and perform DBA operations as required. Monitor status of database archive logs for smooth operation of SAP systems.

Desirable Skills - Database Administration (HANA I Sybase I Oracle) Manage and maintain database for SAP and Non-SAP applications/systems Monitor, administer the database and troubleshoot database related issues.

Excellent C, C++, design skills with multithreading

Experience on Network Programming with Sockets, TCP/IP protocols (TCP, UDP, DNS, DHCP etc.) and application layer protocols like SNMP, HTTP/S, FTP, IPP, LPR, WSD

Ability to study and analyze network packets

As a Marketing Associate, you will lead and manage the day to day operations of the
marketing team at Cuddles Foundation with a vision to enlist new supporters for the mission and grow
existing relationships. You will report to the Marketing & Communications Lead.

Responsibilities:
→ You’ll manage the annual and monthly marketing calendar and scheduling of tasks
→ You’ll manage our campaigns and grow our engagement and reach strategically
through email, search and social media, taking full ownership of organisational
marketing goals.
→ You’ll work closely with the social media team to plan the content calendar and
promotional strategy.
→ You’ll work closely with the digital team to update the blog and other dynamic
website content.
→ You’ll liaise with the creative team for campaigns and collaterals needed for
fundraising campaigns, events and programmes.
→ You’ll write communication briefs that are backed with content, research and insights
for the creative team to execute.
→ You’ll manage incoming media requests.
→ You’ll represent the organisation and team at industry events, fundraisers and press
conferences.

Must Haves :
→ You have a bachelor’s or a master’s degree in communication or advertising or digital
marketing.
→ You have 3-4 years prior experience working in a marketing or communications role,
preferably in the e-commerce or digital space.
→ You have superior written and verbal communication skills.
→ You have proven success in executing digital marketing and communications
strategies and campaigns for consumer brands.
→ You’re up to date on consumer insights and trends.
→ You’re capable of working well as part of a team as well as independently.
→ You’re tech-savvy and have worked with applications like Mailchimp, Canva and
Zoho.
→ You’re open to traveling and commuting to field sites when needed.

Skills :

You see the bigger picture.
You can think analytically and strategically. You're able to break a large project into bite-size
pieces while always keeping your eye on the big picture. You think two steps ahead and can
see how complex initiatives come together for maximum impact.
You get things done.
You’re a great multitasker and capable of simultaneously managing multiple projects with
different deadlines. You follow through on every job, no matter how big or small. You live for
hitting deadlines and understand the importance of keeping on schedule. You love to identify
people’s strengths and build processes to make things run more smoothly.
You’re a stickler for organising things.
You have remarkable attention to the smallest details. You have an excellent project
management skills and the ability to meet deadlines.
You're a communication ace.
You keep everyone in the know so that the job gets done efficiently and effectively. You
know when to ask for help, when to listen, and when to speak up. And you're known for your
professional candour.
You have a team ethos.
You thrive in a creative, inventive, fast-paced start-up environment. You're excited to work
cross-functionally with other departments and enjoy bringing people together to achieve a
goal. People enjoy working with you because they know they can trust you.

Location : Mumbai/ Remote
Open to remote/hybrid working modes. You may need to come into the office for meetings
or training  

• Directly responsible for achieving the revenue targets for the category
• Developing a deep understanding of the category on dimensions of:

Preferred Experience & Expertise:

• Bachelor’s degree in the fields of Computer Science, Information Technology, Mathematics, Statistics, or any UX related subjectssuch as digital design/media, digital marketing, graphic design, media technology, and web design. Relevant experience of at least 2 years in lieu of above if from a different stream of education.

• Well-versed in and 2+ years of hands-on demonstrable experience with UX Research and UX Design

• Hands-on development experience in tools like Adobe XD, Photoshop, Illustrator, or any relevant tools.

• 2+ years of hands-on development experience in one or more libraries, frameworks, & technologies such as React JS, HTML5, CSS3, D3, Ant Design, Vis.js, Chart.js, etc.; extra points if you can demonstrate your knowledge with working examples.

• 2+ years of hands-on development experience in JavaScript & TypeScript.

• Familiarity with the domains of

▪ Data Management & Governance

▪ Business Process & Workflow Management

▪ Cloud Computing Infrastructure & Platforms (AWS/Google Cloud/Azure)

• Ability to understand software product vision, objectives, capabilities, and features; and translate into digital experiences

• Artistic eye for design with ability to think creatively

• Accuracy, attention to detail and mastery of information, navigation, and visual design

• Mathematical & statistical aptitude and strong problem-solving skills to determine experiential solutions to UX/UI challenges in the domains of visual data modeling, visual workflow modeling, data browsing, data editing, statistics driven charting, graphs, etc.

• An understanding of the latest trends in UX and self-development skills to keep up to date with such fastchanging trends

• Excellent interpersonal and communication skills to communicate ideas to developers

• Multi-tasking and time management skills, with the ability to prioritize tasks

• Ability to work both independently and in a team

• Professional approach to time, costs, and deadline

• Own our user interfaces with an eye to lightning-fast performance and a great user experience
• Implement compelling and intuitive UIs, shaping the design and feel of the product alongside our founders
• Write a significant amount of code for new and existing features
• Ship high-quality code and architecture
• Mentor engineers on the team, developing their skills and helping advance their careers
• Help shape the future of our engineering organization

Requirements

• You have been building production web applications for 5+ years and know the systems from top to bottom
• You know SQL and have significant programming experience on the frontend with React
• You have a BS/MS/Ph.D. in a scientific field or equivalent experience
• You want to work in a fast-paced, high-growth startup environment that respects its engineers and customers
• Comfortable working with a 100% distributed engineering team, collaborating on GitHub, Slack, Zoom, etc. in the open and as a self-starter.

Bonus points

• You have backend experience building microservices
• You’ve contributed to open-source libraries and actively participate in the development community (blogging, meetups, tweeting, etc.)
• You have experience building interactive data visualizations
• You have worked in TypeScript, Java, Go