Who are we?
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.
“Hustle Mode ON” is something we live by.
We are looking for an experienced Salesforce Developer to join our team. The ideal candidate should have 4 to 6 years of hands-on experience in developing and deploying custom solutions on the Salesforce platform.
Responsibilities:
- Design and develop custom solutions on the Salesforce platform (Sales Cloud and Service Cloud)
- Work closely with stakeholders to understand their requirements and translate them into technical solutions
- Develop, test and deploy custom code using Apex, VisualForce, Lightning components, Triggers and workflows
- Collaborate with the team to create and maintain technical documentation
- Ensure that all custom solutions are aligned with best practices, standards and the Salesforce platform roadmap
- Monitor and maintain the stability and performance of the Salesforce environment
- Stay current with new Salesforce releases, features, and tools
Requirements:
- 3 to 7 years of experience as a Salesforce Developer
- Strong knowledge of Salesforce Sales Cloud and Service Cloud
- Proficient in Apex, VisualForce, and Lightning components
- Experience with Salesforce data migration and integration
- Strong understanding of Agile development methodologies
- Ability to effectively communicate with stakeholders and team members
- Salesforce Certified Platform Developer I and II (preferred)
- Having Salesforce CPQ knowledge is strongly preferred
Why Whatfix?
- Stellar Growth
- YoY revenue growth of over 300%
- Doubled the workforce in 2021
- Raised $140 million to date
- Tripled the valuation since 2020
- Listed #143 fastest-growing company in North America 2021 as per Deloitte Technology Fast 500™
- Top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list
- Top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco
- Recognized by Gartner as a Global Market Leader in the digital adoption space
- Unique Exposure
- With 80% revenue getting generated from outside India and several Fortune 500 customers across the world, Whatfixers get the unique opportunity to work closely with the top enterprises from day one.
- Customers at the heart of everything
- Consistently scored an unprecedented 100th Percentile B2B SaaS Customer NPS during this time period, according to GrowthScore, and earned 97% CSAT score over the last two years - 21% higher than the Software Industry average.
- Gartner Peer Insights rated Whatfix 4.7/5, and G2 Crowd Reviews rated the company 4.6/5. Recognized as “Top Rated” by TrustRadius.
- Enjoy several accolades from Stevies, Golden Bridge Awards, CXA and Globee Awards for excellence in customer support
- Whatfixers comes first
- Top 20 Places to Work For, Worldwide by Glassdoor & Battery Ventures based on
- Glassdoor rating of 4.5%
- 99% approval rate of the CEO
- 2022 Best Tech Startups in San Jose by The Tech Tribune
- LinkedIn - Top 5 startups to Work For in 2020!
- Flexible Work Location - Work from any of the offices in Gurgaon / Gurugram & Bangalore / Bengaluru as per your convenience
Trusted by our investors:
- SoftBank Vision Fund2
- Sequoia Capital India
- Dragoneer Investment Group
- F-Prime Capital
- Stellaris Venture Partners
- Cisco Investments
- Eight Roads Ventures
- Helion Ventures
Note:
- We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it;
- We are an equal opportunity employer and value diverse people because of and not despite the differences. We do not discriminate based on race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
About Whatfix
About
The WhatFix Difference
125% ⬆️Higher employee productivity
45% 👇🏼Lesser support tickets
84% 📉Reduction of training content creation costs
65% 🚣🏼Fatser launches for enterprise applications
300% 🚴🏼♀️Faster time-to-proficiency for new employees
30% 🏃🏼Faster time to knowledge discovery
Whatfix: Scalable Success With Software
Whatfix removes the barriers between your users and true productivity across all software. Our Digital Adoption Platform (DAP) analyzes and automates processes, providing step-by-step guidance within each application.
Whatfix focuses on accelerating user adoption by enhancing self-service capability of web products, thereby helping companies to onboard customers, reduce support queries and improve user engagement. It is a cloud platform using which product teams can self-curate interactive guides & integrate across all user touch points.
Whatfix is based on patent-pending technology and being used by large as well as small enterprises for improving training effectiveness, enhancing customer support, and to improve user on-boarding.
Interesting? Know more about us: https://whatfix.com/about-us/
Connect with the team
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You can be a part of a company leading the world of tech startups and making quality tech products used by millions of users worldwide.
Profile: Business Development Manager (International Business)
Location: Work from Office (Chennai based)
Timing: Healthy overlap with both US timezone.
Job Description:
- Generating new business and interest through account-based marketing programs involving email and calling campaigns
- Play a vital role in pipeline growth through the generation of SQLs and scheduling of the first meeting of prospects with the founders
- Generate new business pipeline through outbound prospecting activities
- Research and evaluate prospects before engagement
- Be the first point of contact for new business prospects and determine the next steps for each prospect moving forward (preparing proposals, responding to RFQs, followups)
- Nurture relationships and continuously engage prospects to develop a long-term relationship
- Use multiple channels of communication effectively to develop engagement with prospects.
- Monitor and attend meetings with prospects while handling the introductions and follow-up with the founder
- Collaborate with the Marketing team on new campaigns
- Maintain accurate data within the CRM reflecting the sales development pipeline to provide visibility to market opportunities in assigned territory.
- Work closely with Marketing, engineering, and Design teams to build a continuous feedback loop to improve the qualification process.
- Develop a complete sales playbook and document all the processes
- Build a team under you, train them, and ensure they hit their targets
Requirement
- Prior experience of 2-4 years in outbound pipeline generation as a Business Development Representative in the North American and/or EMEA markets.
- Ability to effectively leverage communication channels like cold emails, cold calls, LinkedIn outreach, etc.
- Ability to communicate clearly and effectively in person, through email, and via telephone
- High levels of motivation and self-driven attitude
- Preferably experience working with B2B SaaS companies
- Good understanding of CRM (HubSpot, Fresh sales & others)
- Good understanding of Prospecting and Automation tools
- Strong interpersonal skills, including the ability to effectively interact, negotiate, and close deals with multiple levels of prospects
What can you expect?
- Lots of travel opportunities both within and outside India.
- Receive a more-than-competitive salary + $$$ incentives
- Complete Health coverage for you and your family
- A flat and transparent culture
- Enjoy a culture with opportunities for growth and learning.
About the Role:
We are seeking a talented and experienced UI/UX Designer to join our dynamic team . The ideal candidate will have a strong background in designing user interfaces and user experiences, with a specific focus on SaaS products. As a UI/UX Designer, you will play a crucial role in shaping the user experience of our products, ensuring they are intuitive, accessible, and visually appealing.
Key Responsibilities:
· Collaborate with product managers, developers, and other stakeholders to understand project requirements and user needs.
· Design and prototype user interfaces for web and mobile applications using Figma.
· Conduct user research and usability testing to gather feedback and improve designs.
· Create wireframes, storyboards, user flows, process flows, and site maps to communicate interaction and design ideas effectively.
· Develop and maintain design systems and guidelines to ensure consistency across all products.
· Stay up-to-date with the latest UI/UX trends, techniques, and technologies, and apply them to improve our products.
· Analyze and improve the usability of existing products and propose enhancements.
Qualifications:
· Experience: 2-5 years of proven experience as a UI/UX Designer.
Knowledge of React.js, HTML, CSS, and JavaScript is a plus.
Mandatory Skills: At least 2 years of experience using Figma for design and prototyping.
Experience with other design tools such as Sketch, Adobe XD, or Adobe Creative Suite is beneficial.
·Industry Experience: Experience in designing for B2B SaaS products, with a strong preference for candidates who have worked in SaaS companies.
· Proficiency in design and prototyping tools.
·Excellent communication and collaboration skills to work effectively with cross-functional teams.
Education
· B. Tech/ BCA/ MCA
Total Experience
2-5 Years
Core Responsibilities :
● Be able to create a pipeline of leads based on the target parameters set by the organization, conduct ongoing market research to identify opportunities and map prospects, identify decision makers and effectively reach-out to them.
● Identify business opportunities by prospecting / evaluating contactee’s position in the industry; researching and analyzing sales options.
● Learn how Sigma Infosolutions works from the ground up and build the foundation for your career with us;
● Be the first point of contact for the company, responsible for developing prospects
● Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle
● Profile strategic accounts identifying key individuals, researching and obtaining business requirements and presenting solutions to start the sales cycle
● Set appointments for Sigma Infosolutions sales team when a lead reaches a qualified stage leading to hand-off to sales teams
● Research your target companies and prepare executive summaries to turn your Sales Executive into a guru ahead of their calls;
● Drive attendance for webinars and live seminars, set meetings for conferences
● Collaborate with sales and marketing team members on strategic sales approach
● Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in CRM application
● Good understanding of tools and processes for market research and lead generation through Email Campaigns, LinkedIn, Cold calling etc.
● Follows up and maintains relationships with new leads and existing potentials by providing support, information, and guidance; researching and recommending new opportunities.
● Collate, Manage and generate report day-to-day data related to prospects,
opportunities, proposals, etc. using formats and tools prescribed by the team.
● Market Company’s posts on Social Media Platforms & Competition research about the services being offered by the company
● Experience in IT services sales for the International Market with preference to USA
● He/She should be highly self-motivated, target driven and able to work independently
Requirements / Skills / Need to have:
● 6+ years of successful experience in telemarketing, preferably in IT solutions / services (Candidates with experience in either ecommerce / fintech solutions will be preferred)
● Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
● Demonstrated success in prospecting through Sales Navigator - LinkedIn, Personalised emails, Emailer Campaigns
● Highly organized with good time management skills.
● Strong attention to detail and Great active-listening skills.
● Ability to maintain a positive attitude in the face of rejection or criticism.
● Experience collaborating with internal and cross-functional teams.
● Extremely self-motivated with a diligent work ethic
● Great number sense and mathematical ability.
● Strong desire and ability to move up within the sales vertical of the organization
● High level of integrity and strong commitment to building a successful company
● Ability to work independently as well as part of a team in a fast-paced environment
● Adept computer skills including proficiency with Microsoft Office
● Experience with CRM applications like ZOHO, Hubspot or Salesforce
● Bachelor’s degree strongly preferred, high school diploma or equivalent required
● Aptitude to manage numerous requests and time demands concurrently, while achieving production goals from assigned territory or set of accounts
● Promotes a strong sense of urgency for reaching goals and key deliverables. Acts without being told what to do. Brings new ideas to the company
● Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead
● Drive, Grit, Team Oriented: strong desire to compete and win
● BA/BS/MBA degree or relevant experience
● Experience in planning, call control, opportunity qualification, account development
● Excellent telephone presence with demonstrated skills including the ability to engage in meaningful conversations
● Must be an excellent problem-solver and willing to collaborate in an exceedingly competitive environment
Responsibilities:
- Conduct user research
- Create wireframes and prototypes
- Develop visually appealing designs
- Collaborate with cross-functional teams
- Conduct usability testing
Qualifications:
- Proven UI/UX design experience
- Strong portfolio
- Proficient in design tools (e.g., Adobe XD, Sketch, Figma)
- Understanding of user-centered design principles
Why Join Us:
- Exciting projects
- Collaborative work environment
- Professional growth opportunities
- Competitive salary and benefits
Sales executives are responsible for selling a company’s products or services to potential customers. They are often regarded as the face of the company and the primary point of contact for clients.
A sales executive usually performs the following tasks:
- Find new business opportunities and customers
- Contact potential customers to showcase company products or services
- Develop relationships with existing customers and keep in touch with them
- Negotiate prices and terms with customers
- Prepare sales contracts and keep track of sales activities
- Work with other team members to ensure customer satisfaction
- A/B testing various ideas.
- Analyzing the data and users’ feedback.
- Exchanging ideas/data/feedback with other departments (Product, marketing, top management) in order to present results and make the product more user-centric.
- Driving traffic to website, landing pages, social media pages
- Understanding conversion rate optimization (CRO) principles and hacks and being able to apply CRO hacks to any businesses.
- Working on a lean startup process.
- Working with the AARRR Sales Metrics (Acquisition – Activation – Retention – Referral - Revenue)
- Prioritizing growth channels.
- Optimizing channels in order to always improve the performance of the business.
- Scaling and Automating the growth processes.
Requirements
- Experience in SaaS marketing would be prefered
- Being data-driven and kind of a data-geek: clear understanding of data, analytics, metrics and statistics.
- Being social and understanding users’ behavior. Having great customer relations skills and being focus on customer experience
- Willing to learn.
- Having a startup mindset
• Responsibilities:
o Should be able to work with API, shards etc in Elasticsearch.
o Write parser in Logstash
o Create Dashboards in Kibana
• Mandatory Experience.
o Must have very good understanding of Log Analytics
o Hands on experience in Elasticsearch, logstash & Kibana should be at expert level
o Elasticsearch : Should be able to write Kibana API
o Logstash : Should be able to write parsers.
o Kibana : Create different visualization and dashboards according to the Client needs
o Scripts : Should be able to write scripts in linux.
We are Social.HR
An early-stage HR-Tech (SaaS) company. We aspire to be the leading self-driven career platform with intelligence. We are putting together a strong team of young individuals. The founders have the vision to create an intelligent, intuitive, and responsive career platform which gives you data-driven career insight and allows you to #BeTheBestYou
Who is?
An Intern will be our go-to person for all research and data-related aspects. You should be a hack who can get things done.
We Look for?
- 1. Who is going to get hands dirty
- An outside the box thinker
- Who is not afraid to challenge the conventional wisdom
- Moving decisively towards business goals
- Flexible in managing work-life balance
Are you the right fit?
- You are awesome at online research
- You are driven to make documentation and audit look like a piece of cake
- Full time must
- Have graduated or finishing up the course
We offer
The intern role is fun and it lies at the intersection of business and technology with true upside potential. Initially, the compensation will be in the form of a stipend.