
Similar jobs
The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.
Project/Process:
- Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
- Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
- Record all End user transactions in Remedy ticketing tool.
- Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
- Responsible for maintaining SLA/KPI‘s for self.
- Responsible for providing quality deliverables and enhancing customer satisfaction
- Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
- Contribution to knowledge management by updating/creating the knowledge articles
- Adherence to security and compliance requirements
- Adherence to communication etiquettes
- Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
- Contribute to and participate proactively in knowledge sharing sessions
- Contribute to Continuous Improvement and Innovation plans (CII)
- Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
- Notify SME’s/Shift Leads in case of any challenges in the process.
- Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
- Notify the lead immediately in case of complaints and escalations
- Participate in Shift Huddles on daily basis and discuss technical/Process updates.
AdElement is an online advertising startup based in Pune. We provide AI driven ad monetization solutions for Publishers as well as personalization and media buying solutions for Advertisers. We are looking to grow our teams to meet the rapidly expanding market opportunity.
Job Description
- Analyze Publisher and Demand side data using statistical methods
- Generate actionable insights to improve monetization and implement the strategies
- Manage publishers and build long-term business partnerships
- Work with a variety of platforms ( Cedato, Project Limelight, Internal Ad Servers, Tools)
- Analyze data to determine best practices and share this information with the rest of the Operations team
- Strong understanding of programmatic advertising, Open RTB standards, trafficking and debugging issues with integrations
- Grow the business and work to achieve revenue and profitability targets
Required Skills
- Inquisitive and having great problem-solving skills
- Ability to work independently once given a direction
- Detail oriented and extremely organized to ensure no mistakes in supply/ demand setups
- Good background in statistics, probability & hypothesis testing
Tools Expertise - Relational Databases -SQL is a must along with some scripting knowledge (Python). Familiarity with AWS Athena, Redshift is a plus
Experience
2-7 years
Education
UG - B.Tech/B.E.; PG - M.Tech/ MSc, Computer Science, Statistics, Maths, Data Science/ Data Analytics
At Embibe, we have just one mission - to truly personalize education. Because every child deserves it. This has led us to embark on this noblest of journeys to deliver life and learning outcomes for every student! Rooted in consumer behavior, we are leveraging AI and Data Science to deliver personalized achievement journeys for every student.
We are a tribe of intellectually fierce people from diverse backgrounds, focused on building cutting-edge products that empower everyone in the education ecosystem - students, teachers, educational institutes and parents. We enable a deeper understanding of student behavior, their strengths and weaknesses through analysis at a granular level. It is this shared vision of democratizing and personalizing education that unites us all.
Embibe is powered by AI and data science algorithms, using these contents being recommended across platforms and millions of learning outcomes delivered to students. Since its inception, millions of students have used the imbibe platform for learning concepts and outcomes. Academic users have spent 52mins on average with an average of 3 sessions daily. Embibe has been launched for 12 languages across India with support for 361 Exams (English), and 120 Exams (Hindi) for K6-K12 having 22.6L+ Qs and 58k+ Tests, 29k videos, 50k+ 3D assets. Embibe is the world's largest live online public sector implementation in edtech for test preparation, NTA app which is powered by Embibe has 3.1Mn+ downloads, and 14.3Mn hours spent by users with total 13.4Mn sessions and 1.64Bn attempts.SchoolApp is currently being used by 1000s of schools across India and we are planning to scale it to 100Mn students with 1Mn schools with 10Mn teachers in the period of the next 3yrs.
Prerequisite
We are looking for a Software Engineer across levels who have ever contributed to any large-scale systems be it content platform e.g. Quora/Medium, streaming platform e.g. Netflix or Hotstar, activity log system e.g. Twitter feeds or payment systems like Razorpay to name a few. I/O, Read-Writes, DB connections, Distributed Locking, Memory, Bandwidth, High Throughput, Low Latency and minimal CPU cycles excite you!! You are deep thinkers and can bring ideas to the table, before starting writing the code!!
Interested? We'd love to hear from you.
Who are you?
● 2-14yrs years of relevant large-scale product company experience ideally in a fast-moving B2C/B2B environment.
● Programming. Proficiency in object-oriented and multi-threaded programming in at least one of the following languages: Java, Python,React.js, Node.js, Next.js, PHP, Golang etc.
● Deep understanding & experience of high-performance web-scale & real-time response systems, and large scale distributed systems.
● CS Fundamentals – exposure to a wide variety of problem spaces, Good in Data Structures and Algorithms Design, Problem Solving.
● Open source contributors and can do quick POC of technologies will catch our eyes.
● Expertise in designing, implementing and operating distributed Systems architectures and concepts, especially on public cloud infrastructure (AWS/Azure)
● Demonstrated expertise in applying systems patterns (e.g., Client-server, N-tier, Master/Slave, MVC) and API constructions (e.g., Swagger, OpenAPI).
● Experience in a high-availability 24/7 environment (cloud platforms are a plus). Expertise should include several of the following:
○ High-performance,up-time (99.999%) and self-recoverable systems.
○ Control, orchestration and automation platforms leveraging containers or VMs. ○ RPC frameworks (e.g., Protobuf/gRPC, Thrift, Bond)
● Experience with one or more Data Stores like (MySql, Postgres ) and NoSQL DataStores ( Mongo, Cassandra, Scylladb, Hbase, Redis, Aerospike etc.).
● Experience with Agile software development, TDD, and Continuous Integration. ● Experience in building Web/RESTFul/GraphQL services.
● Sound knowledge of *Nix, ORM(Hibernate, JPA), Spring ecosystem, Messaging platforms like Kafka/RMQ, build framework like Maven/Gradle etc.
● Very strong system design and object-oriented skills with a nifty ability to craft clean interfaces and operate at the right levels of abstraction.
● Solid coding skills with the ability to drive teams through massive refactoring exercises & improve coding standards across large code bases.
● Deep knowledge, understanding & experience of working with a large variety of multi-tier architectures. Awareness of pitfalls & use cases for a large variety of solutions. ● Exposure to complete product development cycles – from inception to production to scaling up, supporting new requirements, and re-architectures.
● Having experience building web infrastructure in cloud environments (such as AWS or Azure/GCP) is a plus. You understand and are always excited about learning new e.g.docker, Kubernetes.
● Education. M.Tech/M.Eng in Computer Science/Engineering or B.Tech/B.E in the same disciplines with equivalent years of experience would be a plus.
We'd particularly love it if:
● You’re a steward for engineering quality, reliability, scalability, availability, maintainability, flexibility habits and mindset in the organization under your purview, You know SOLID,12 factor App and Design Principles which you can apply or help the team in applying as needed. You can assure that our architectures are consistent with industry best practices. ● Version control tools like Git, SVN etc are good to have.
● Gather, understand, and prioritize requirements, research potential solutions, rapidly build prototypes, and distill and communicate what was learned, expected risks, resources & security concerns.
● Mentoring more junior engineers to instill engineering best practices and driving high standards in documentation, code reviews, design reviews, architecture discussions and strategy roadmap development.
● Actively participate in development along with team members - creating modules & systems that can then be treated as a working reflection of the best practices.
● Set the vision of the domain architecture and technology stack for technology in your organization, You understand LLD and HLD.
● Be an evangelist for technology - drive a culture of curiosity and active debate around technology in your organization.
● Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you are able to create.
Note: We just use degrees to measure the Temperature!!
We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will also be tasked with creating SPs to ensure that the data being delivered to clients is in an actionable format.
Responsibilities
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Collaborate with other team members and stakeholders
- Create Chrome plugins and APIs as required.
Skills And Qualifications
- Proficient understanding of web markup, including HTML5, CSS3, SQL
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Proficient in AngularJS, .NET
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Should be able to write complex stored procedures and handle their returns.
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as {Git / TFS}
We prefer candidates with appx. 3-4 years of work experience. Candidates should have worked on at least 4 major projects and have an entrepreneurial mindset.
- Someone who is obsessed with solving all the problems of the world through
- better design and has a portfolio that indicates the same.
- Experienced in designing for web and mobile devices.
- Bachelors or Masters in Design, HCI, Psychology or any other related field.
- Well versed in conducting different methods of research and usability testing
- Good knowledge and understanding of design principles, interaction design standards, and UI patterns for web and mobile
- In-depth understanding of the elements of a design system and capacity to create one
Roles and responsibilities
- Be part of every aspect of product development to learn, guide, and contribute to driving value to the end-user as the only priority
- Convert abstract definitions to high-quality actionable designs.
- Implement a culture of fast iterations, prototyping, and evaluation of multiple solutions before finalizing one.
- Share ownership of the success of every feature of your design.
- Implement a design system and ensure it is enforced across all our product lines
Company name - MindCrew Technologies
Experience- 2+ years of experience
Skills Required- React Native, iOS App Development, Android Development
Hello Developers, MindCrew Technologies in search of React native developer for Indore location.
Responsibilities and Duties
Building user-friendly IOS and Android apps on React Native Platfrom. proficient in Coding debugging.
Collaborate with cross-functional terms to define and design new features.
Work on bug fixing and improving applications performance.
Hands-on experience in optimizing code for application performance.
Ability to deliver projects on time by satisfying client's needs.
Writing modular, reusable, maintainable, well documented and fully tested code.
Key Skills
React Native, Android, iOS Development, cross platform app, Web Development, Node.js
Required Experience and Qualifications
Exp in react native development of min 6 months maximum 2yr
Must have done 1 live project on react native independently.
Benefits
Onsite opportunity ( Denmark)
Career growth
The young and energetic work environment
Chance to interact with global clients directly
Alternate Saturdays off
Job Summary:
- Willingness to work on highly scalable cloud-native solutions based on microservices.
- Quickly learn the technologies and deliver using the same.
- Take complete ownership of the customer requirements.
- Motivated to deliver world-class quality.
- Inclined to bring new ways of thinking, working and providing solutions.
- Drive the concept of quality into everybody and have a zero-tolerance towards bad quality.
- Understand requirements from product management, customer and able to comprehensively break this down to manageable tasks.
Experience:
● 3-9 years of development experience.
Technical Skills:
Mandatory:
- Java - Advanced concepts concurrency, reflection, lambda, Java Springboot, Spring security,
- Actuator/Prometheus/Grafana/Servo (metrics),
- EFK/ELK stack (log analysis)
- OpenAPI/Swagger (documentation)
- RDBMS (PostgreSQL, MySQL, Maria or any other)
- NoSQL (Anyone of Mongo DB, Redis, Cassandra, Neo4J or other DBs)
- Automated unit tests/e2e tests (JUnit, TestNG, RestAssured etc)
- CI/CD pipelines (Jenkins, Sonar, Maven/Gradle etc)
Optional: (But highly recommended)
- NewSQL DB (TiDB, CockroachDB)
- AMQP/RabbitMQ
- Kafka
- Docker
- Kubernetes

