Verdiient
https://verdiient.comJobs at Verdiient
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We are a fast-growing, venture-funded SaaS Company in the Customer Experience/CRM space based in US. We are seeking an experienced, customer-facing technical solutioning professional in a consulting role, who can work as a trusted advisor for our customers in pre-sales and post-sales implementation situations.
Responsibilities:
- Provide day to day technical and sales engineering support to sales team during presales situations
- Deliver technical presentations, product demos for prospective customers
- Implement and deliver custom demos when necessary for specific prospective customers
- Capture customer-specific requirements for customizations and 3rd party software (API) integrations required to deliver full solution into a documented Statement of Work (SoW) based on a standard template, to assist sales team to close deals
- Ensure implementation and customer success post-sales by doing an effective knowledge transfer of customer-specific requirements in the SoW to the implementation team
Required Experience:
5+ years minimum Software and/or SaaS industry experience working preferably in customer facing roles (pre-sales engineering or post-sales implementation or solution consulting)
Required Skills:
- Excellent English-communication and writing skills
- Comfortable in creating customer-facing technical presentations in Powerpoint, SoW documents in Word, and working with simple ROI-type Excel spreadsheets
- Good presentation skills - presenting PPT, demos, discussing SOW with customers over Zoom calls
- Experience in solution architecture - understanding customer use-cases, and advising customers on how we can adapt our product platform with customizations to deliver a solution meeting their needs
- Some hands-on programming experience - comfortable in writing simple custom scripts and HTML/XML/JSON that may be required to customize demos
Work Environment:
- Remote, India-based Consulting role but requires flexible work hours to cover customer activity in US timezones
- Primary tools: Mac or Windows PC, Outlook, Powerpoint, Word, Excel, Slack (for
collaboration), Zoom (for meetings), Smartphone (for iOS or Android mobile app demos)
- Adequate training will be provided on how to demo/use our products, setup demo environments, customization options, sample customization scripts/tools, sales presentations, SoW templates and other technical pre-sales tools
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We design and develop the most innovative solutions for your users!
Navtech offers a full range of software development services to make things better for the enterprises and companies we work with. No matter how diverse or complex the needs are, we've got you covered. We turn your ideas into practical solutions using the most advanced technology stack available for mobile and web.
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