Solution Consultant

Job Title : Information Management (IM) Advisor – Data Controller

Job Overview :

The IM Advisor (Data Controller) will serve as the primary liaison between business and IT, ensuring best practices in Information Management (IM) solutions, compliance, and data governance.

This role involves designing and delivering IM solutions, ensuring compliance with IM standards, and driving awareness within the organization.

Key Responsibilities :

• Act as the first point of contact for Information Management, advising business teams on best practices and compliance.
• Implement and maintain control systems, procedures, and data validation processes for engineering data warehouses (EDW).
• Collaborate with contractors to ensure data consistency, validation, and integration into central repositories.
• Drive compliance with IM standards, data privacy regulations, and other legal requirements.
• Monitor and improve IM processes, ensuring efficient data handover and control mechanisms.
• Develop and manage data control procedures for projects, ensuring seamless transition to operations.
• Provide IM training to end users and manage offshore data support services.

Key Skills & Qualifications :

• Experience : 3-10 Years in data control on major capital projects, with EPC interface management.
• Technical Expertise :
• Engineering databases, SharePoint, and document management systems.
• Experience with Engineering Data Warehouses (SPF, AVEVA, AIM, ALIM).
• Reporting tools (Power BI, Tableau).
• Knowledge of engineering IM scope, data modeling, and maintenance processes.
• Compliance & Governance : Knowledge of GDPR, security, privacy, and IM best practices.
• Leadership & Communication : Strong interpersonal skills, global stakeholder engagement, and ability to manage multiple projects.
• Technology Awareness : Familiarity with RPA, AI, Blockchain, and machine learning in IM processes.

Preferred Qualifications:

• Previous experience with Shell or similar organizations.
• Knowledge of Agile methodologies and Continuous Improvement practices.

About the Role

We are looking for a NOC Technical Escalation Lead to serve as the final technical escalation point for the NOC team across Campus and Security technologies. This role owns critical issue resolution, mentors the L2 team, and acts as the primary technical liaison during high severity customer and internal escalations—including driving calls with vendor TAC and external teams.

Key Responsibilities

• Act as the final technical escalation point for the NOC team on Campus technologies.
• Own and delegate escalations to the L2 team, driving issues through to resolution.
• Plan and execute technical upskilling initiatives for the NOC team.
• Handle and resolve escalations from both customers and internal stakeholders.
• Lead and drive technical calls with vendor TAC (Aruba, Juniper, Fortinet) and other external teams during critical incidents.
• Serve as a subject matter expert (SME) across core networking and security domains, staying current with new technologies and vendor solutions.

Required Skills & Qualifications

• Strong hands-on experience with Wired and Wireless networking, Firewalls, NAC, and SDWAN.
• Working knowledge of vendor platforms: Aruba, Juniper, Fortinet.
• Proven experience handling L2/L3 escalations in a NOC or network operations/support environment.
• Experience working directly with vendor TAC teams to resolve complex issues.
• Strong customer-facing communication skills, with the ability to manage high pressure escalations.
• Ability to mentor and upskill junior engineers (L1/L2).
• Willingness to learn new technologies and adapt to evolving vendor stacks.

Preferred Qualifications

• Relevant professional-level certifications (CCNP, ACP, any firewall certifications e.g. NSE4 or above, Palo Alto).

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

• At least 5 year of experience in Cloud technologies-AWS and Azure and developing. 
• Experience in implementing DevOps practices and DevOps-tools in areas like CI/CD using Jenkins environment automation, and release automation, virtualization, infra as a code or metrics tracking.
• Hands on experience in DevOps tools configuration in different environments.
• Strong knowledge of working with DevOps design patterns, processes and best practices
• Hand-on experience in Setting up Build pipelines.
• Prior working experience in system administration or architecture in Windows or Linux.
• Must have experience in GIT (BitBucket, GitHub, GitLab)
• Hands-on experience on Jenkins pipeline scripting.
• Hands-on knowledge in one scripting language (Nant, Perl, Python, Shell or PowerShell)
• Configuration level skills in tools like SonarQube (or similar tools) and Artifactory.
• Expertise on Virtual Infrastructure (VMWare or VirtualBox or QEMU or KVM or Vagrant) and environment automation/provisioning using SaltStack/Ansible/Puppet/Chef
• Deploying, automating, maintaining and managing Azure cloud based production systems including monitoring capacity.
• Good to have experience in migrating code repositories from one source control to another.
• Hands-on experience in Docker container and orchestration based deployments like Kubernetes, Service Fabric, Docker swarm.
• Must have good communication skills and problem solving skills

Job Title: Mobile Application Developer -Flutter

Company: Fortmindz

Location: Kolkata

About Fortmindz:

Fortmindz is a cutting-edge software development company that specializes in delivering innovative and intuitive mobile applications. We are looking for a talented Flutter Developer to join our team and help build high-quality, visually appealing, and user-friendly mobile applications.

Responsibilities:

• Design and develop innovative mobile applications using Flutter and Dart programming language
• Collaborate with cross-functional teams to understand user requirements and translate them into technical specifications
• Implement UI/UX designs and develop custom widgets to enhance the overall user experience
• Debug and fix technical issues, ensuring the smooth functioning of the application
• Participate in code reviews and contribute to the development of best practices and coding standards
• Keep up-to-date with the latest technologies and advancements in the Flutter framework

Requirements:

• Bachelor's or Master's degree in Computer Science or a related field
• At least 2 years of experience in Flutter development
• Strong knowledge of Dart programming language and Flutter framework
• Strong knowledge of at least one state management tool such as bloc, provider or riverpod
• Should be able to implement RESTFull api's
• Experience with Agile software development methodologies
• Excellent problem-solving, analytical, and communication skills
• A passion for delivering high-quality and user-friendly mobile applications

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and inclusive work environment
• Access to cutting-edge technologies and tools

If you are a talented Flutter Developer who is passionate about delivering high-quality mobile applications, we would love to hear from you! Please submit your resume and a cover letter highlighting your relevant experience.

Fortmindz is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

• Develop, deploy, and maintain scalable products
• Participate in code reviews, and design discussions to ensure code quality and distribute knowledge
• Pair with team members for functional and non-functional requirements to write well-crafted, well-tested, readable, and maintainable code.
• Help to define roadmap and architecture based on technology and business needs
• Understand business requirements and work closely with the business to provide solutions

Eligibility

• Strong expertise in Backend Python Development with skills to create APIs, integrate the functions into UI, and store and retrieve data from a variety of databases.
• Strong experience with Django/Flask.
• Strong experience in writing unit tests.
• B.Tech/B.E (Preferred CSE)

Urgent requirement for IT Recruiter for a US-based MNC

Apply only if you have experience in End to end It Recruitment.

Apply only if okay for CIEL HR payroll.

Please note the notice period. we are looking for an immediate to 15 days joiner only.

Experience: 3+ years

Location: Baner, Pune(looking for people in Pune only)

Notice Period: Immediate to 15 days

Working: currently WFH

Skills: End to End recruitment, Stakeholder management, Bulk hiring

Required Skills

• Coding skill on C# is a must

• Coding skill on sql server and C# entity framework

• Experience with version controlling

• Strong problem solving and analytical skills

• Excellent verbal and written communication skills.

• Good time management, organization and inter-personal skills.

• Ability to work independently as well as participating in a team of professionals.

• Habit of writing clean C# code that is easy to read.

Roles and Responsibilities

• Debug and resolve issues using latest tools and technologies for identifying root cause of production issues.

• Perform database operations.

• Create and maintain CI, Release and automated deployment builds.

Note- Should be ready to learn Angular

• Develop scripts, tools and other utilities as needed to detect issues.

• Perform other duties as assigned.