Business Developement Manager

About HighLevel:  

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 30 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 200 Terabytes of data across 5 Databases.

About the Role

We are looking for a strategic and visionary Engineering Manager of AI to lead our cutting-edge Generative AI initiatives. In this role, you will oversee multiple AI teams, drive innovation, and ensure alignment with business goals. You will focus on building robust AI solutions and scaling AI-driven products to meet diverse customer and business needs, all while maintaining a strong emphasis on people management and team development.

Team-Specific Focus Areas:

Conversations AI

-Develop AI solutions for appointment booking, forms filling, sales, and intent recognition

-Ensure seamless integration and interaction with users through natural language processing and understanding

Workflows AI

-Create and optimize AI-powered workflows to automate and streamline business processes

Voice AI

-Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions

-Fine-tune voice models for clarity, accuracy, and naturalness in various applications

Support AI

-Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems

-Develop tools for automated response generation, issue resolution, and workflow management

Platform AI

-Oversee AI training, billing, content generation, funnels, image processing, and model evaluations

-Ensure scalable and efficient AI models that meet diverse platform needs and user demands

Roles & Responsibilities

People Leadership and Team Development

-Mentor and coach senior engineers, fostering a culture of learning and growth

-Lead performance evaluations and provide constructive feedback to ensure career development

-Build and maintain a resilient, high-performing team capable of delivering AI innovations at scale

Execution & Strategic Delivery

-Lead long-term project planning and execution strategies, setting clear milestones and deliverables

-Drive process improvement by implementing efficient patterns, frameworks, and systems

-Ensure teams are set up for high performance and fast-paced, flexible delivery

Product and Technology Oversight

-Oversee the development and scaling of AI-driven products, maintaining high engineering and product quality

-Drive innovation in AI, ensuring that the solutions meet evolving business and customer needs

Business Alignment and Vision

-Collaborate with cross-functional teams to define product strategy and business goals for AI technologies

-Design open, flexible architectures that anticipate future business needs and scalability challenges

Qualifications

-Proven experience in leading large-scale AI-driven projects and teams

-Expertise in large-scale conversational agents and response evaluation frameworks

-Deep understanding of retrieval-augmented generation (RAG), including knowledge graphs, chunking, and reranking strategies

-Extensive experience with Node.js 

-Bachelor’s degree or equivalent in Engineering, Computer Science, or a related field

-7+ years of engineering experience, with at least 2+ years in leadership or management roles

-Strong leadership, communication, and problem-solving skills

EEO Statement: 

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Company Overview Track Opinion® is a global market research and outsourcing firm headquartered in India. Established in 2009, we specialize in end-to-end custom research services for our clients. Our clientele includes consulting firms, market research companies, global corporations, and SMBs. Whether your goal is global or limited to a niche audience or topic, our experts and experienced researchers strive to innovate and execute projects of all scales. From B2B, B2C Healthcare & CATI, we cover nearly all industries. Over the last 14 years, we’ve excelled in genuine data collection and established an exhaustive database of executives and leaders across the globe to serve you better. Our Vision To become a global leader in innovative market research, offering the most effective strategic insights that are technology-driven, feasible, and reliable. Our Mission To deliver timely services while ensuring quality through the usage of cutting-edge technology, allowing clients to make pertinent and informed decisions. Job Role: IT Systems Administrator Position Summary: We seek an experienced IT Systems Administrator to join our dynamic team. This role involves managing and maintaining our company's computer systems and networks to ensure seamless IT operations. The ideal candidate will be responsible for the upkeep, configuration, and reliable operation of our computer systems, particularly multi-user computers, such as servers. Job Location: Noida Experience: • Bachelor's degree • Relevant certifications (e.g., Microsoft Certified Systems Administrator (MCSA), Cisco Certified Network Associate (CCNA)) are an asset. • A minimum of 1 years of hands-on experience in an IT systems administration role Job Responsibilities: • Prepare and configure PC setups for new employees, ensuring that all hardware is functioning correctly and is ready for use. • Maintain and manage laptops, including regular updates and repairs, to ensure optimal performance and longevity of devices. • Keep meticulous records of laptop issuance and returns, managing the inventory effectively. • Install and configure software applications, and provide routine automated updates. • Conduct troubleshooting for laptops, networked printers, and software issues, including resolving Microsoft licensing, Outlook email errors, and OneDrive issues. • Manage VPN connections, including keeping records and resolving connectivity or intranet-related issues. • Demonstrate a strong understanding of Active Directory architecture, including design and deployment. • Perform regular backups and recovery of the Active Directory system state. • Handle Active Directory replication and troubleshoot any issues that arise. • Oversee DNS backup and recovery processes. • Manage the company firewall to safeguard network security. • Administer Azure Virtual Machines, ensuring they are configured correctly and operating efficiently. • Manage Group Policy settings to enforce security standards and operational policies. • Conduct monthly vulnerability scans and generate reports to assess system security. • Respond to and resolve monitoring alerts for servers, network equipment, backup systems, and anti-virus software. • Perform routine server maintenance to guarantee system availability and reliability. • Manage Exchange user mailboxes, including setup, maintenance, and troubleshooting. Soft Skills: • Curiosity: A passion for exploring new technologies, learning new skills, and staying updated with industry trends. • Creativity: The ability to think outside the box and develop innovative solutions to complex problems. • Problem-solving: A systematic and analytical approach to problem-solving, with the ability to identify and address issues efficiently. We Offer: • A challenging and rewarding role in a growing company. • Opportunities for professional development and advancement. • Competitive salary and benefits package.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Implement consistent observability, deployment and IaC setups
• Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
• Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Lead infrastructure security audits

Requirements

• At least 7 years of experience in handling/building Production environments in AWS.
• At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Experience in security hardening of infrastructure, systems and services.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

• 5 to 6 years and 2 to 3 Years in RPA  - Business analyst
• Analyse, understand, and review existing business process documentation to ensure the complete processes steps documented.
• Participate in various types of interviews, meetings, or workshops to define, design, and configure automation solutions.
• Support the creation and maintenance of solution documentation (process definition document, solution design document, user manual, process estimation etc).
• Help with the creation and documentation of test procedures and scenarios prior to launch User Acceptance Testing (UAT).
• Support business teams in testing activities, including integration testing, end-to-end (business process) testing and UAT.
• Problem-solve issues that arise in the day-to-day running of automation processes and provide timely responses and solutions as required.
• Manage end to end Project Lifecycle
• Act as a SPOC for customers, Project Teams, Leadership, and administration
• Run workshops with client SMEs to understand the end-to-end process
• Identify any automation blockers and the suitability of the process for automation
• Calculate automation % and FTE benefit and build effort estimates, No of BOT
• Present summary of findings to the client and walk them through to-be design of the automated process
• Work closely with development team to ensure requirements are accurately mapped and suitable for development
• Must be able to provide suggestions for the improvement of existing process and design to-be flows

About this role

CareerNinja is a personalised learning platform, that leverages AI to create customised learning environments for a learner based on their goal and background.
It curates the right content & connects to the right industry mentors & job opportunities to enable youth to learn in an experiential manner & achieve their next career goal.
We are ultimately working to productise learning & career goal achievement so as to make the same accessible to anyone at mass-global scale.

Your role, very simply put, is to work with the Founder directly & make this happen. Along with the design & dev teams, you will drive product right from understanding the users, designing the right experience & interface to make it happen & ensuring it is shipped on time & of course continuously iterated. This is an opportunity to literally own and build a product from it's early days & see it to scale given the fast growth. Ultimately you will also drive product monetisation & growth.

If you grow well you will be the one leading all things product, thus this is an exciting leadership role.

Responsibilities

1. Understand markets, competition, and user requirements in depth.
2. Work collaboratively with the UX/UI and engineering team.
3. Define a roadmap for the development team.
4. Explore and integrate monetisation strategies and evolve business models
5. Execute on that roadmap to ensure resiliency and reliability of the product.
6. Work closely with engineering to solve problems and build elegant solutions.
7. Work closely with design and content team to ensure you’re enriching the end-customer experience.
8. Learn, understand and predict user interactions.

Experience

1. 1-4 years of product management experience.
2. Knowledge of multiple functional areas such as Product Management, Engineering, UX/UI, Growth and Business. Marketing understanding is a definite plus
3. Successful track record in planning, developing and executing a strategy for a product while collaborating cross-functionally.
4. Solid engineering fundamentals & strong expsoure to technology.
5. You’re entrepreneurial and are comfortable working in a complex and fast-paced environment.
6. Analytical and data-driven, you love digging into the data to understand what’s happening and define & measure success on every project.
7. You’re passionate about your customers and always bring questions back to what will serve them best.
8. You’re a confident communicator.
9. Experience driving the product vision, go-to-market strategy, and design discussions.
10. Experience as a software engineer/developer or a designer and working with distributed teams is highly desired.

Benefits

Working with us could be your best decision if you're looking for learning, growth and wide exposure. You will be given real responsibilities, freedom to make decisions and come up with ideas and work closely with the founder and the core team, all in a flexible, casual and young (everyone under 30) work environment.
Flexible work, free snacks, board game breaks, etc are just a regular part of our work life.