Business Analyst

Support Engineer

The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement. 

Roles and Responsibilities

• Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally. 
• Troubleshoot and resolve product-related issues, ensuring minimal disruption to users. 
• Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues. 
• Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback. 
• Provide training and guidance to users on how to effectively use the RMS system.
• Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users. 
• Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
• Respond to user queries in a friendly and professional manner, ensuring clear communication. 
• Proactively follow up with customers to ensure issues are resolved to their satisfaction.

Required Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• Prior experience in software support preferably in a fintech or financial services environment. 
• Experience with troubleshooting software and hardware issues in a production environment.
• Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Familiarity with databases like SQL.

You will collaborate with a multidisciplinary engineering team to develop various

applications for the Additive Manufacturing process chain.

• You will be required to research and implement advanced algorithms and mathematical

models.

• You will optimize CPU performance and memory usage of applications.

• You will be involved in the design of the software architecture.

• You should be self-motivated and have strategic thinking abilities.

• The working environment and architecture primarily consists of C++ geometry processing

and simulation libraries, coupled with visualization frameworks

Writing and Documenting High-Quality Code for Additive Manufacturing applications

• Developing Algorithms for Performance Improvements

• Bug Fixing and Regression Testing

• Developing Test Cases

• Designing, Developing and Implementing Geometry Processing Libraries

• Leading a Team of Junior Software Engineers and Developers (This ability will be a plus)

• Good Understanding of OOPs Concepts, Design Patterns

• Hands-On Experience in Developing Applications for The Geometry Domain

• Math Proficiency - Linear Algebra, Numerical Analysis, Computational Geometry

• Ability to Work with A Multi-Disciplinary Team of Engineers.

• Technologies (Some combination of these will be suitable)

o Strong C++, C# Skills

o Python

o OpenGL, WPF

o C#.Net, ASP.NET

o JavaScript, React, Node.js

o GPGPU, CUDA

o Full-stack cloud development

o Familiarity with Azure Dev Ops

Job Description

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities

Integration of user-facing elements developed by front-end developers with server side logic

Writing reusable, testable, and efficient code

Design and implementation of low-latency, high-availability, and performant applications

Implementation of security and data protection

Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)

Skills And Qualifications

Strong proficiency with JavaScript (or CoffeeScript depending on your technology stack)

Knowledge of Node.js and frameworks available for it (such as Express, StrongLoop, etc depending on your technology stack)

Understanding the nature of asynchronous programming and its quirks and workarounds

Good understanding of server-side templating languages (such as Jade, EJS, etc depending on your technology stack)

Good understanding of server-side CSS preprocessors (such as Stylus, Less, etc depending on your technology stack)

Basic understanding of front-end technologies, such as HTML5, and CSS3

Understanding accessibility and security compliance (Depending on the specific project)

User authentication and authorization between multiple systems, servers, and environments

Integration of multiple data sources and databases into one system

Understanding fundamental design principles behind a scalable application

We are looking for an enthusiastic Sales Intern In the U.S.A who can run sales drive for Spacenos and help us obtain clients.

Skills Required

• Strong Interpersonal Skills.
• Strong Self Motivation.
• Strong Convincing Ability.

Roles and Responsibilities

• Carry out Sales Drive in the U.S.A for Spacenos. 
• Observing and carrying out sales processes.
• Updating documents and sales records.
• Finding U.S.A clients and getting service contracts in software from them.
• Identifying potential weaknesses and offering improvement suggestions.

Payscale

• Commision based - 10% to 15% of the total revenue brought in by you. 

About Us:

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

Hiring Process:

• Apply for your CV and past work to be reviewed.
• Receive a telephonic interview or assessment upon filling the final step form.
• Receive offer letter if selected.   

Apply soon, the earliest applicant would be preferred over the late applicants.

• Producing periodic reports for management and further analysing the data
• Assisting in the formulation of strategies to increase campaign efficiency
• Launching optimized online adverts through Google AdWords, Facebook to generate leads
• Optimizing ads to increase conversions and reduce CPL
• Suggesting and recommending changes in creatives and banners to improve results
• Providing ideas and collaborating with designers to improve ad experience
• Coordinating with various team members to achieve set targets
• Creating plans and objectives for campaigns

Desired Candidate Profile

• Understanding of digital marketing concepts and practices
• Knowledge of web analytics tool like Google Analytics
• Good content writing and communication skills
• Knowledge about ad platforms like Facebook & Google Ads
• Knowledge of MS office and Excel (Vlookup/ Pivot/ Text-to-Column/ Deduplication/ Filter/ Sorting)
• Planning, problem solving and decision-making skills
• Time management and project management skills
• Basic understanding of SEO and landing page
• Knowledge of Digital Marketing, Google Adwords, Google Analytics, Optimization and SEO management    
• Location: Jhandewalan    

About Sportz Interactive

Sportz Interactive (SI) works with its clients and partners to revolutionize the sports fan experience across consumption points by creating best-in-class, kickass products. SI was founded in 2002 as a B2B sports content business. Through the years, it gained immense reputation for its state-of-the-art hosted solutions, digital simulators, match centers and fantasy games. Sportz Interactive has a fantastic reputation in the online sports community, having worked with clients across the globe including the likes of The International Cricket Council, STAR Sports, Yahoo!, AOL, Eurosport, Castrol, Web 18, NDTV, Nimbus, Times of India, Rediff.com and Singtel amongst others. 

Sportz Interactive provides in-depth sports information and content and specializes in product development for the web, mobile and other interactive platforms. 
http://www.sportzinteractive.net/">www.sportzinteractive.net 

Designation: Senior Associate 

Office Location: Goregaon East, Mumbai

Position description:

3+ years of experience in database development.

Primary Responsibilities:

• Understand requirements from front end applications developers
• Write advanced queries, stored procedures, cursors, functions & triggers
• Conduct code reviews
• Work with high-traffic application servers
• Complete understanding of various DB like Postgresql, Mongo DB, MySQL 
• Ability to identify root cause and mitigate issues
• Ability to lead a team of DB developers

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented, Strong communication skills.

Functional: Oracle SQL, PostgreSQL Development - TSQL, Advance Queries, Query Optimization, Stored Procedures, Triggers & Cursors, Database Design, Indexes, Joins, ETL tools like SSAS, SSIS, High Data Volume Processing, DB Backup/Recovery.