Social Media Manager

Customer Support - Voice Process

No.of Requirements: 100 

Qualification : Any Graduate

Fresher or 6+months experience

 Language: Candidate should be fluent In English and Hindi mandatory 

Versant -4 or 5

6 Days working- 1day Rotational week off

Shift- 9am to 8pm for females and 9am to 9pm for males 

Work from Office

CTC: 20500 /- per month for fresher

Take home: 15800 /- per month for fresher

CTC : Upto 21000 /- per month for experienced

Take Home : upto 16200 /- per month for experienced 

Quarterly Bonus : 4200 / 

Apprenticeship: Fresher - * 19000 (TH) * 

Experience - 20000 (TH)

Job Overview:

We are looking for a detail-oriented and highly organized MIS Executive to join our team. This role will primarily focus on managing Management Information Systems (MIS) tasks, vendor management, invoicing processes, stakeholder coordination, and Learning Management System (LMS) administration. The ideal candidate should have strong analytical skills, excellent communication abilities, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities:

MIS Reporting and Analysis:

·      Prepare and manage regular reports and dashboards related to L&D

·      Conduct data analysis and provide insights on various operational areas.

·      Ensure accuracy and consistency of MIS reports and provide recommendations for process improvements

·      Maintain and update database systems to ensure data integrity and ensure green audit

Vendor Management:

·      Coordinate and liaise with vendors to ensure smooth and efficient operations

·      Assist in vendor selection, negotiations and managing contracts

·      Track and monitor vendor performance to ensure adherence to agreements

·      Resolve any vendor-related issues or disputes in a timely manner

·      Liaise with vendors to source training requirements

Invoicing:

·      Process invoices for various business transactions, ensuring accuracy and timely submission

·      Coordinate with the finance department to ensure payments are processed on time

·      Manage and maintain records of invoices, payments, and any other related documentation

·      Assist with financial reporting related to invoicing and payments.

Stakeholder Coordination:

·      Act as a key point of contact for internal and external stakeholders

·      Ensure effective communication between stakeholders for seeking nominations for our calendarized training programs, projects

·      Coordinate with participants to ensure timelines, deliverables and updates

·      Maintain and update relevant project documents and reports for stakeholders

·      Send calendar invites and reminders to participants

·      Track completion of mandatory compliance training

·      Follow-up with defaulters and ensure completion within timelines

·      Escalating issues beyond influence

LMS Management:

·      Oversee the administration and functionality of the Learning Management System (LMS).

·      Upload monthly calendars, monitor training programs, user access, track feedback, and course completion.

·      Liaise with LMS backend team for troubleshooting

·      Provide support to employees for LMS-related queries and issues

·      Analyze LMS data to generate reports on employee training progress and completion rates

Others:

·      Prepare creatives/artwork for org-wide mailer communication

Required Qualifications:

·      Bachelor’s degree in any field

·      Proven experience as an MIS Executive or in a similar role, preferably with exposure to vendor management and invoicing

·      Familiarity with Learning Management Systems (LMS) and basic HR software.

·      Strong knowledge of Microsoft Excel, Word, and PowerPoint. Knowledge of database management systems is a plus.

·      Excellent communication, organizational, and interpersonal skills.

·      Attention to detail with the ability to work independently and in a team environment.

·      Ability to prioritize tasks and manage multiple projects simultaneously

Desired Skills and Attributes:

·      Experience with vendor management tools and invoicing software

·      Strong analytical skills and the ability to interpret complex data

·      Ability to manage multiple stakeholders and adapt to evolving business needs.

·      Problem-solving mindset with the ability to troubleshoot issues quickly.

·      Proactive and self-motivated with a positive attitude

Key Responsibilities:

1. Understanding the brand that is being represented, the TLC brand, the Program, the benefits, the scripts, the possible talking and opening lines and ensuring that the company guidelines on these are followed when a customer connect is made to enroll them into a membership program.

2. A soft approach to the sales process with conversational scripts and engagement on the call to sign up a customer. To protect the brand and ensure that a positive impact is left on the prospect after the interaction, whether he / she buys a membership or not.

3. Program Benefits must be conveyed in complete transparency leaving no scope of ambiguity or sounding / making false promises or over commitment.

4. Ensure that the prospect is not called for more than 3 times and also, he / she is not spammed on the calls. A prospect who does not want to be spoken to should be blocked from the system.

5. Ensure a database is provided by the company and only approved databases after proper DNC scrubbing are used.

6. It is mandatory to ensure that on every point of connect generating relevant leads are required, this is a part of our database expansion exercise, and must be followed.

7. Ensuing all relevant information is captured and converted into company intelligence like reasons for close etc and the prospects once spoken to are accordingly blocked from the system so that they are not called again.

8. Ensure any escalation or potential escalation is immediately reported to the Manager.

9. Ensure company time spent in the office is spent on productive customer acquisition work and aim for high enrolments, conversions, and no complaints as a performance matrix.

10. Ensuring confidentiality of all company information is maintained at all times.

Required Skills Set:

1. Minimum two years’ experience in a high-quality outbound voice process.

2. Good verbal and social communication skills in English with supporting local language. English will always be the first language for opening a customer conversation.

3. Proactive, confident, and self-motivated.

4. Performance oriented with a passion for sales and numbers.

• Hands on Work experience as a Python Developer
• Hands on Work experience in SQL/PLSQL 
• Expertise in at least one popular Python framework (like Django, Flask or Pyramid)
• Knowledge of object-relational mapping (ORM)
• Familiarity with front-end technologies (like JavaScript and HTML5)
• Willingness to learn & upgrade to Big data and cloud technologies like Pyspark Azure etc.
• Team spirit
• Good problem-solving skills
• Write effective, scalable code

Job Responsibilities

• Set-up gameplay mechanics
• Responsible for bringing fun element to the game
• Work with designers and artists to deliver project on time

Skills Required

• Expertise in C++ programming and data structures
• You've worked on kickass projects
• Excellent problem-solving ability
• Passionate about playing and developing best in class video game experience
• Ability to pick up new game engines and read other people's code.
• Transparent and to-the-point communication skills.

Perks

• Best salary in the segment
• Amazing workplace environment
• Insurance and PF
• Remote work option

• Have a deep understanding of NLP, Computer Vision
• Potentially have exposure to Knowledge Graphs
• Have strong solution skills in translating customer needs to product requirements
• Engineering background mandatory, you will be expected to get hands-on with code and data
• Project manage the delivery of POCs and Product, interfacing with engineering and implementation teams
• Propose and implement fast Proof of Concepts and lightweight experiments
• Ability and experience working with technical teams, and development, requirement analysis, or PM experience around APIs is a plus
• Excellent analytical skills with a tendency to prefer data over instinct
• Experience working in a fast-paced environment, with competing resources and priorities, through planning, development, and launch.
• Exposure to data science will be a big plus.
• Exposure or experience in Financial Services a big plus

• Join a client call and understand what their requirements are
• Work with a developer (or solo) to build a quick POC using our technologies for the client
• Work with the engineering team to build and deploy production solutions (cloud and on-prem)
• Do calls with client technical, architecture, and data science teams to explain our product and deployment

• At least 3 years of diverse experience in product or services organizations working on NLP driven products
• Experience in serving Enterprise / Fortune 500 Clients
• Familiarity with the competitive landscape of NLP and Computer Vision products
• Experience in IDP / RPA a big plus
• Expertise in programming using Python or similar scripting languages
• In-depth exposure to technologies used in web-based SaaS products, including REST APIs
• Sound understanding of Postgres and NoSQL databases such as MongoDB

• AWS
• Azure
• ELK
• Google APIs
• Microservices Architecture Pattern

• Resourcefulness- - we're looking for versatile developers who are good at figuring out what they need to use, learn, build, re-purpose to get the job done quickly and efficiently.
• Ownership- - We like to be directive and not prescriptive in our management. We- d love for you to take ownership of what you work on, and tell us what to do, rather than the other way round.
• Work Ethic- - We've grown up on Wall Street. We work hard and have aggressive goals. We want our teammates to be focused, goal-oriented, and consistent high achievers.
• Execution Focus- - Our business is about getting things done and getting things done right. We want outcome-focused colleagues who can multi-task, and execute quickly and elegantly.

Job Description

1. Execution of trade orders on behalf of clients in Cash Market, Future & Option, and Currency Segment
2. Building relationships with clients
3. Educating clients on where to invest/trade
4. Maintaining Daily status of clients

Qualification And Skills Required

1. NISM 8 certificate
2. Graduation (Preference Finance background)
3. Knowledge of the Stock Market is mandatory
4. Good Communication skills (Comfortable in English and Hindi)
5. Basic MS Office Skills