Senior Graphic Designer

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Responsibilities

Lead and manage a talented Engineering Team of 8+ members. Provide technical guidance and mentorship to team members and assist them in their career progression.

Set OKRs, progress checks and do performance evaluations. Manage the development pipeline to deliver features on schedule while maintaining high bar for quality.

Closely Interact with other functions such as PM, Design, UI/UX, Art, QA, and deliver planned features.

Perform Design reviews, Code reviews Create a solid Tech backlog that involves modernizing tech stack, set goals for performance improvements.

Establish Best Process and Development Practices and drive the centre of excellence for the teams. Updates with new technology trends and constantly evolve Facilitate and create problem-solving culture in the team.

Be obsessed about players and giving the best experience to our players.

Requirements

Master's or Bachelor's Degree in Computer Science, Engineering or equivalent.

Should have 8+ years of professional experience in mobile, development using C++, C#, PYTHON, GO Lang, Javascript.

Should have 2+ years of experience in managing teams, including hiring, mentoring and building strong teams.

Shown ability to motivate teams and operate effectively in a fast-paced, high-energy environment.

Exposure to using Agile and Scrum methodologies. Good communication skills, interpersonal skills with experience in building strong internal relationships.

Good Analytical, Problem-solving and Debugging skills.

Hands-on experience in Designing, Coding and release management. Desired Skills and Experience NET,C++,Golang,Java,JavaScript,Python,Quality Assurance,C#

Position:  AEM Developer 

•  Exp : 5 to 7 Yrs
• JD for AEM Developer 
• 
  
• Job Function :

• Experienced Java Developer with knowledge in web framework based development and internet technologies

• Develop digital consumer experiences based on foundation of the Adobe AEM product suite, including AEM, CRX, Target and DAM

• Translate marketing and web site needs into AEM specific recommendations and solutions

• Leverage AEM, other state-of-the-art technologies, and integration patterns to solve cross-departmental challenges

• Design and improve internal development methodologies around Adobe AEM solution

• Deliver a robust self-service environment for the end user community

• Design and code from specifications, analyzes, evaluates, tests, debugs, documents, and implements complex software apps

• Create and integrate content-driven applications on top of AEMs core platform and integrate with E-commerce solutions and search engines

• Work with technology teams to build and maintain web applications using Adobe's Experience Manager CMS to include site architecture, custom components, workflow development, Digital Asset Management (DAM)

• Integrate websites with web analytics tools and analyze/report on analytics data

• Goal oriented and self-motivated

• Candidate must have the ability to work independently or within a team environment

• Strong oral and written communications skills with ability to create software design and engineering documents

• Ability to multi-task and deliver high quality work under tight deadlines is essential

• Ability to work in a fast paced environment is crucial

• Ability to learn, excel and deliver at a quick pace is required

• BS/BA or higher in Computer Science or related field

Qualification :

  5-7 years in Internet related system development for a public-facing internet web site. (Candidate must have prior experience with public-facing/internet web site development)

• Exposure to AEM Sites preferred

• Experience working with CMS platforms, and 5+ years of experience building with Adobe Experience Manager/CQ5

• Experience developing applications, templates, and components for the Adobe AEM product (WCM, DAM, CRX)

• Experience customizing workflows and integration with other enterprise systems

• Demonstrated experience with Java, JavaScript, HTML5, CSS3 and related technologies

• Working knowledge and understanding of the following: Apache Sling, Apache Felix, Apache and App server logs, OSGi, RESTful web services, Javascript, jQuery, AJAX, JSON, HTML, CSS

• Ability to write complex programs, analyze code changes and make suggestions to improve code complexity for maintainability and scalability.

As a Software Development Engineer 2 at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.

Top Skills:

• You write high quality, maintainable, and robust code, often in Java/C#/Python/C++/Go/Ruby on Rails/node/php.
• You recognise and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.
• You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.

Responsibilities:

• You solve problems at their root, stepping back to understand the broader context.
• You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
• You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
• You recognise and use design patterns to solve business problems.
• You understand how operating systems work, perform and scale.
• You continually align your work with Amazon's business objectives and seek to deliver business value.
• You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
• You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
• You communicate clearly with your team and with other groups and listen effectively.

Requirements:

• Bachelors or Masters in Computer Science or relevant technical field with 3+ years of experience in Design and Development
• Experience in software development and full product life-cycle.
• Excellent programming skills in any object oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby, php.
• Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability
• Proficiency in SQL and data modeling.

Requirements

• High self motivation to lead & build projects from beginning to end;
• You've shipped multiple products and are willing/able to demonstrate how you solved specific problems to solve users needs;
• Excellent communication in presenting your code and communicating what problems they are solving while giving/receiving feedback;
• Ability to quickly grasp goals and requirements from light specifications;
• Must be able to effectively & efficiently work with stakeholders spreads across many timezones;
• 5+ years of Android experience working in a modern commercial web development environment and shipping solid product;
• Experience in Springboot, Microservices, JPA, oracle database.
• Must have experience in authentication mechanism like LDAP, SSO, any authentication server, role management

Perks

• Ground floor opportunity with the team; shape the strategic direction of the company.
• Work with sharp, motivated and passionate co-workers spread across many regions.
• Rare opportunity to make real positive impact on the world!

Responsibilities

1-Integration of user-facing elements developed by front-end developers

2-Build efficient, testable, and reusable PHP modules

3-Solve complex performance problems and architectural challenges

4-Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.

Skills and Qualifications

1-Strong knowledge of PHP web frameworks (such as Code igniter, Core PHP depending on your technology stack).

2-Understanding the fully synchronous behavior of PHP.

3-Understanding of MVC design patterns.

4-Basic understanding of front-end technologies, such as JavaScript, Jquery, Ajax, HTML5, and CSS3.

5-Knowledge of object oriented PHP programming.

6-Understanding accessibility and security compliance (Depending on the specific project)

7-Strong knowledge of the common PHP or web server exploits and their solutions.

8-User authentication and authorization between multiple systems, servers, and environments

9-Integration of multiple data sources and databases into one system.

10-Familiarity with limitations of PHP as a platform and its workarounds.

11-Creating database schemas that represent and support business processes

12-Familiarity with SQL/MySQL databases and their declarative query languages