Senior Graphic Designer

Role: Our client is looking for a highly motivated Support Operations Manager to oversee our growing support function and ensure seamless operations for our B2B SaaS platform. In this role, you will lead and mentor a team of Customer and Technical Support Specialists, drive process improvements, and act as the escalation point for complex technical issues. Your work will directly impact customer satisfaction, retention, and the overall success of client's support delivery.

Responsibilities:

Team Leadership and Operations Management:

• Supervise, mentor, and coach a team of Customer and Technical Support Specialists.
• Monitor team performance through KPIs (e.g., response time, resolution time, CSAT).
• Set goals, conduct regular one-on-ones, and support career development.
• Drive hiring, onboarding, and training of new support team members.

Customer Support Oversight:

• Oversee the resolution of high-impact or escalated customer issues.
• Maintain a high level of customer satisfaction by ensuring timely and quality responses.
• Continuously assess team workloads and adjust resource allocations to ensure optimal coverage.

Process Improvement and Strategy:

• Develop and implement support processes, SLAs, and quality assurance measures.
• Identify patterns in support tickets and collaborate with product/engineering to mitigate recurring issues.
• Lead initiatives to improve ticket deflection through documentation, self-service resources, and product enhancements.

Cross-functional Collaboration:

• Act as the voice of the customer internally by sharing feedback with Product, Engineering, and Customer Success teams.
• Work closely with QA and Product teams during feature rollouts or product updates.
• Participate in product roadmap discussions and influence support-related enhancements.

Tools, Reporting, and Documentation:

• Maintain and optimize support systems (Hubspot, JIRA, etc.).
• Generate and share regular reports on support metrics with leadership.
• Ensure the creation and maintenance of internal and external knowledge bases.

Qualifications and Skills:

• Experience: 8+ years in a technical support role, with at least 4 years managing or leading a support team in a B2B SaaS environment.
• Technical Skills: Hands-on experience with troubleshooting web-based applications, APIs, and cloud platforms.
• Leadership: Proven ability to lead high-performing support teams and handle escalations under pressure.
• Customer Orientation: Strong customer-first mindset with excellent problem-solving skills and empathy.
• Communication: Exceptional verbal and written communication skills.
• Tools: Proficiency with support tools such as Hubspot, JIRA, Zendesk, or similar platforms.
• Analytical Mindset: Ability to use data to identify trends, measure success, and drive decisions.

Preferred Qualifications:

• Experience supporting enterprise-level B2B clients.
• Familiarity with wholesale, distribution, or e-commerce platforms.
• Exposure to working in the US/EST time zones or supporting global customers.

Benefits:

• Opportunity to work with a fast-growing B2B SaaS company making a tangible impact in the wholesale and distribution space.
• Collaborative and inclusive work environment.
• Competitive salary and benefits package.
• Opportunities for growth and professional development.

Role location: Bengaluru, Koramangala Office, 5 days WFO.

** Please only apply if your qualifications match the required description**

Job Summary:

We are looking for a skilled UI Developer with hands-on experience in Vue.js and Angular to build responsive, high-performance web applications. The ideal candidate will work closely with UX designers and backend developers to bring user-centric solutions to life.

Key Responsibilities:

• Develop and maintain front-end features using Vue.js and Angular.
• Collaborate with designers and backend developers to implement intuitive UI/UX.
• Optimize applications for performance and scalability.
• Write clean, maintainable, and testable code.
• Troubleshoot and debug UI issues.

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Thirega@ vysystems dot com - WhatsApp - 91Five0033Five2Three

http://www.lambdatest.com/">LambdaTest is a cloud-based testing platform aimed at bringing the whole testing ecosystem to cloud. LambdaTest provides access to a powerful cloud network of 2000+ real browsers and operating system that helps testers in cross-browser and cross-platform compatibility testing. The product roadmap is evolving and there are many more functionalities and features which will be added to the product. The company is angel funded by the leading investors and entrepreneurs of the industry. We are growing at a fantastic rate. This is an incredible opportunity for someone talented and ambitious to make a huge impact.

Qualities: Ability to create tools, microsite, devOps and technical solution for testing. Good
debugging skills and programming knowledge. Good in manual testing and white box testing.

Requirements and Qualifications: 

• 1- 3 years Job Experience (startup preferred)
• Expert in at least 1 programming language.
• QA Framework knowledge.
• Developer attitude with good problem Solving Skills 
• Any raw development talent with a QA attitude will work for us. 
• Ability to write unit and integration tests.
• Understanding of testing frameworks.
• Good knowledge of Web driver APIs like Actions Class, Select Class, and Alert.
• Experience with Continuous Integration and Continuous Delivery tool such as Jenkins.
• Knowledge about DevOps Tools.
• Experience in Bug tracking and reporting.

Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.

We’re looking to add a Software Engineer II to an already awesome engineering team for Community. You will be responsible for building and maintaining multiple SaaS applications in the social media space. You will work in small, cross-functional teams and love delivering value to our customers through shipping code. We deploy as often as we can and would love you to deploy to production beginning day one.

• Develop high-quality code to implement features that help analytics 
• Write unit tests for all new code 
• Improve code quality by applying solid design principles 
• Perform code reviews 
• Exhibit end-to-end ownership of a feature/task/bug 
• Work closely with Engineering Manager and Lead Engineer to suggest and implement architectural / design changes 
• Work closely with Product manager, Product Design team to ideate and build feature enhancements

• A Graduate in Computer Science or equivalent degree
• Experienced in building enterprise grade products for minimum of 2 years, that are highly scalable
• Experienced with building Frontend Applications and well versed with Javascript/ReactJS Design patterns, Object Oriented JS, including DOM Manipulation
• Familiarity with Rest API frameworks and patterns 
• Well versed with one or more of these technologies: 
• Frontend: Frameworks - ReactJS, AngularJS, NodeJS, Apollo 
• CSS, TypeScript, Bootstrap, ESLint 
• Unit Testing Frameworks - Jest
• Programming Languages: Java
• Backend: DropWizard, Spring Boot etc
• Storage: MySQL
• Someone who understands git, pull requests and good software development practices 

• Knowledge of one or more of the following:
• GraphQL, Elasticsearch, Redis, MySQL
• Familiarity with Build Systems like Jenkins, AWS Services (EC2, CloudFormation) 
• An engineer who writes testable and modular code
• Someone who understands git, pull requests and good software development practices
• Basic understanding of social media domain

• Programming is not just about writing code, it is about solving user’s problems
• Engineering is about creating meaningful user experience
• Autonomy is awesome and technology will shape the future

Awesome Culture

• Performance Driven
• Flexible Working hours

Great Benefits

• Health, Dental & Vision insurance
• Gym Allowance
• Well stocked Pantry
• Commute and leave allowance
• Generous leave policy

Competitive Compensation

• Among the best in industry
• Annual bonus

Equal employment opportunity

• Our employment practises 

ESSENTIAL SKILLS:

You will be responsible for overseeing full-stack development as well as the R&D around creating various, unique, and bespoke solutions.

You should be able to quickly understand and support initiatives that will contribute to the goals and success of operations. You would also be working with various departments to coordinate and develop digital solutions for bespoke in-house software.

RESPONSIBILITIES

• Work with development teams and product manager to implement software solutions.

• Developing front end and back end website Architecture.

• Build user interactions on web pages.

• Develop and manage databases for functionalities.

• Designing and developing effective APIs.

• Test Software to ensure the responsiveness and efficiency of applications.

• Meeting both technical and consumer/client needs.

• Write technical documentation.

• Troubleshoot, debug, and review the code.