Program Coordinator

Mandatory (Experience 1): Must have 5+ years of hands-on designing experience especially in print and visual communication projects.

Mandatory (Experience 2): Must have proven conceptualisation and visualization skills, with the ability to convert briefs, raw data, and ideas into engaging visual creatives while maintaining brand messaging and design consistency.

Mandatory (Experience 3): Must have client interaction and team management experience, including coordinating with designers, art directors, project managers, and clients to ensure timely and high-quality creative deliverables.

Mandatory (Tech Skills 1): Must have strong knowledge of design principles, typography, color theory, layout design, and print production standards, with the ability to sign-off or review final deliverables.

Mandatory (Tech Skills 2): Must have hands-on experience in handling multiple creative tools and design workflows independently

Mandatory (Portfolio): Strong portfolio of Print Media / Creative Portfolio showcasing branding, marketing collaterals, brochures, presentations, or other high-quality visual design projects that demonstrate conceptual thinking and software proficiency.

Mandatory (Work Environment): Must be willing to work full-time from office and be flexible for rotational monthly shifts (including night shifts) as per business requirements.

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

What You Can Expect from Us:

Here at Nomiso, we work hard to provide our team with the best opportunities to grow their careers.  You can expect to be a pioneer of ideas, a student of innovation, and a leader of thought. Innovation and thought leadership is at the center of everything we do, at all levels of the company. Let’s make your career great!

Position Overview: 

The Principal Cloud Network Engineer is a key interface to Client teams and is responsible to develop convincing technical solutions. This requires them to work closely with clients for multiple partner-vendors teams to architect the solution. 

This position requires sound technical knowledge, proven business acumen and differentiating client interfacing ability. You are required to anticipate, create, and define an innovative solution which matches customer’s needs and the clients tactical and strategic requirements.

Roles and Responsibilities:

• Design and implement next-generation networking technologies
• Deploy/support large-scale production network
• Track, analyze, and trend capacity on the broadcast network and datacenter infrastructure
• Provide Tier 3 escalated network support
• Perform fault management and problem resolution
• Work closely with other departments, vendors, and service providers
• Perform network change management, support modifications, and maintenance
• Perform network upgrade, maintenance, and repair work
• Lead implementation of new systems
• Perform capacity planning and management
• Suggest opportunities for improvement
• Create and support network management objectives, policies, and procedures
• Ensure network documentation is kept up-to-date
• Train and assist junior engineers.

Must Have Skills:

    Candidates with overall 10+ years of experience in the following:

• Hands-on: Routers/Switches, Firewalls (Palo Alto or similar), Load Balancer (RTM, GTM), AWS (VPC , API Gateway , Cloudfront , Route53, CloudVAN, Directconnect, Privatelink, Transit Gateway ) Networking, Wireless.
• Strong hands-on coding/scripting experience in one or more programming languages such as Python, Golang, Java, Bash, etc. 
• Networking technologies: Routing Protocols (BGP, EIGRP & OSPF, VRFs, VLANs, VRRP, LACP, MLAG, TACACS / Rancid / GIT, IPSec VPN, DNS / DHCP, NAT / SNAT, IP Multicast, VPC, Transit Gateway, NAT Gateway, ALB/ELB), Security Groups, ACL, HSRP, VRRP, SNMP, DHCP.
• Managing hardware, IOS, coordinating with vendors/partners for support.
• Managing CDN, Links, VPN technologies, SDN/Cisco ACI ( Design and implementaion ) and Network Function Virtualization (NFV).
• Reviewing technology designs, and architecture, taking local and regional regulatory requirements into account for Voice, Video Solutions, Routing, Switching, VPN, LAN, WAN, Network Security, Firewalls, NGFW, NAT, IPS, Botnet, Application Control, DDoS, Web Filtering.
• Palo Alto Firewall / Panorama, Big-IQ, and NetBrain tools/technology standards to daily support and enhance performance, improve reliability .
• Creating a real-time contextual living map of Client’s network with detailed network specifications, including diagrams, equipment configurations with defined standards
• Improve the reliability of the service, bring in proactiveness to identify and prevent impact to customers by eliminating Single Point of Failure (SPOF).
• Capturing critical forensic data, and providing complete visibility across the enterprise, for security incidents as soon as a threat is detected, by implementing tools like NetBrain.

Good to Have Skills:

• Industry certifications on Switching, Routing and Security.
• Elastic Load Balancing (ELB), DNS / DHCP, IPSec VPN,Multicast, TACACS / Rancid / GIT, ALB/ELB
• AWS Control Tower
• Experience leading a team of 5 or more.
• Strong Analytical and Problem Solving Skills.
• Experience implementing / maintaining Infrastructure as  Code (IaC)
• Certifications : CCIE, AWS Certified Advanced Networking

What you will do?

Project Management

• Work with the product management team to create an engineering roadmap that aligns with the product roadmap. 
• Translate engineering roadmap into executable internal projects, and own the end-to-end execution of these projects.
• Plan, execute and deliver projects as per schedule, content, and quality metrics.
• Manage the day-to-day activities of the engineering team using Agile practices.
• Keep stakeholders continually updated on the progress of projects and operations.
• Track and report engineering health metrics (such as bugs by severity, production incidents etc.)

People Management

•  Hire and mentor a team of engineers
•  Manage learning and development, and performance of your team.
•  Own, Conceptualize and Build a tech-focused team

Technical Work

•  Core stakeholder to all technical design and architecture of team.
•  Review code, test plans, and deployment plans.
•  Focus and Strengthen all aspects of reliability

What we look for?

Must Haves

• Experience in telecom messaging software systems.
• Experience in distributed and scalable systems.
• Communication skills - excellent written and oral communication to present complex ideas/concepts in a clear and concise manner; communicating with key stakeholders with work/project progress.

Good to Have

• Experience in telecom messaging software systems.
• Experience in distributed and scalable systems.
• Communication skills - excellent written and oral communication to present complex ideas/concepts in a clear and concise manner; communicating with key stakeholders with work/project progress

Skills: 

Strong knowledge of MYSQL/PostGreSQL; Knowledge of MongoDB, Redis, Couch DB is preferred. 

Expertise in application development, databases, version control, and deployment. Skill - Node.js, 

Experience of AWS or GCP - especially services such as Lambda or google app engine 

Solid grasp of Service-oriented architecture. Web Services implementation on a medium to large scale 

Solid understanding of scaling mobile app services. Having worked the backend of an Android app is preferred 

Culture: 

Ability to work independently with minimal supervision 

Happy to deal with, and contribute to, an environment of daily builds Has worked in small teams, is versatile. Work within short timelines and be receptive to business needs. Can work closely with Digital, Product, Operations teams. 

Desirable Social Attributes: 

Has contributed to one or more Open Source projects through own initiative. Has provided a high quality answer to a question posted on StackOverflow. 

Role: 

As a Software Developer who would work independently, the candidate is expected actively acquire problems and deliver solutions as well as guide the team technically. Such a problem solver would obviously be a self starter with a high level of curiosity rather than a programming language specialist. 

He/she would be required to produce software of the highest quality through self-discipline, clear and engaged communication, and attention to detail. The role would include custom web application development on (most typically on Node.js and PHP/Python), databases (most typically MySql and MongoDb), version control (github), testing (necessarily through test scripts written before code is written), daily builds and eventual deployment onto AWS or GCP. 

Attributes of the ideal candidate: 

Highly productive software developer with the proven aptitude to understand and apply technology 

Determination to succeed despite obstacles and challenges, and a positive attitude favoring achievement of goals over open-ended investigation 

Always learning, evolving, and sharing what you know 

Inspired by complex, varied problems and rapid change 

Open-minded, flexible, and curious about new and better ideas

ROLES AND RESPONSIBILITIES

• Open to adapt to new technologies.
• Ability to multi-task and work under pressure.
• Work with development teams and reporting managers to ideate software solutions
• Should have ability to understand Client requirements & deliver quality services based on those requirements.
• Excellent written and verbal communication skills required.
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software

REQUIREMENTS

1. Expertise in Angular 6/7 with 2+ Years’ experience is MUST.
2. Proven experience as a Full Stack Developer or similar role.
3. Experience developing web, mobile or hybrid applications.
4. Knowledge of multiple front-end languages and libraries as HTML5, CSS3, JavaScript, XML, jQuery, JSON.
5. Knowledge of JavaScript/Typescript frameworks as js.
6. Familiarity with databases as MySQL, MongoDB and web servers with UI/UX design
7. Experience on web application & RESTful web service
8. Experience implementing testing platforms and unit tests.
9. Job involves 80-90% hands-on coding.
10. Good to have the knowledge of Cloud deployment AWS and Docker

Role:

• Design and Develop scalable high performance server applications
• Contribute towards scalable Design / Architecture for various modules / complete application
• Deliver high quality, robust, bug free code

Details

• Location – Pune
• Reporting to – CEO
• Team – To be built

This is what you will do

• Interface with the QA teams to ensure that the product meets desired quality standards
• Strong individual contributor who can develops excellent application without much supervision
• Excellent team player who can collaborate with other engineers to ship quality product in timely manner
• Assist Engineers in estimating effort, assigning tasks to engineers and tracking deliverables
• Research on new technologies, libraries and frameworks as per project needs
• Help maintain code quality, follow coding standards and guidelines
• Communicate on assignment progress / completion on a frequent basis

Educational Background:

• Engineering Graduate / Post Graduate Degree holder / MCA

Professional Experience:

• 4 – 7 Years of software development experience using Java/J2EE

Tech Skills

• Have very good hands on experience of Core Java, Spring, Hibernate and related JEE technologies
• Have good understanding of data structure and algorithms
• Good in programming fundamentals
• Basic understanding of HTML, CSS, JavaScript, Web technologies
• Basic understanding of RDBMS concepts, preferably using MySQL
• Good understanding of client-server architecture and multi-threading
• Knowledge of Web Services, XML and socket programming is plus
• Have very strong problem-solving skills

Other Skills

• Good listener
• Confident approach
• Strong problem-solving skill
• Highly proficient with MS Office
• Ability to structure processes and lay down the foundation for a department

Personality and attitude traits

• Passionate about work – We like people who like to work, and want their work to mean something
• Self-starter and motivator – We do not believe in monitoring or tracking team members
• Eager and quick to learn – If you are not excited to learn new things, then tech companies are not for you
• Individual contributor – We are a small team, and everyone has hands on contribution
• Start-up savvy