Big Data Engineer

Job Description (JD)

Role Objective:

To manage end-to-end B2C operational processes, ensuring a seamless journey for individual learners. You will serve as the bridge between sales, product, and the customer, focusing on service delivery, retention, and operational efficiency. 

Key Responsibilities:

• Student Lifecycle Management: Manage the end-to-end B2C process from lead onboarding to course completion, including enrollment and fee reconciliation.
• Service Fulfillment: Coordinate with sales and academic teams to ensure timely delivery of course materials, login credentials, and session schedules.
• Customer Support & Escalations: Act as the primary point of contact for student queries via call, chat, or email, resolving issues related to platform access, refunds, or course content.

Live Session Coordination: For live-learning models, oversee webinar readiness, manage "no-shows" in real-time, and troubleshoot technical glitches during sessions.

CRM & Data Maintenance: Ensure 100% accuracy in CRM/OMS data entry; maintain daily/weekly MIS reports on student engagement, attendance, and feedback trends.

Retention & Feedback: Analyze student feedback to identify process gaps and suggest improvements to enhance the overall customer experience.

Core Skills Required

• B2C Operational Knowledge: Understanding of the consumer lifecycle, including lead-to-revenue workflows and post-purchase service standards.
• Digital & Tool Proficiency:
• Strong command of MS Excel/Google Sheets (VLOOKUPs, Pivot tables) for tracking student data.
• Experience with CRM/ERP tools (e.g., Salesforce, Zoho, or proprietary LMS).
• Comfort with webinar and communication tools (Zoom, Slack, Notion).
• Communication & Negotiation: Excellent written and verbal English skills to manage direct student interactions and coordinate with cross-functional internal teams.
• Analytical Ability: Skill in interpreting data to track performance metrics like show-up rates, conversion, and student satisfaction (NPS).
• Adaptability: Ability to thrive in a fast-paced startup environment, handling multiple tasks and last-minute on-ground escalations effectively. 

Eligibility

• Experience: 0–2 years in operations, customer success, or inside sales. Prior EdTech experience is highly preferred.
• Education: Graduate or MBA from any discipline. 

As part of the Cloud Platform / Devops team at Upswing, you will get to work on building state-of-the-art infrastructure for the future. You will also be –

• Building Infrastructure on AWS driven through terraform and building automation tools for deployment, infrastructure management, and observability stack 
• Building and Scaling on Kubernetes
• Ensuring the Security of Upswing Cloud Infra
• Building Security Checks and automation to improve overall security posture 
• Building automation stack for components like JVM-based applications, Apache Pulsar, MongoDB, PostgreSQL, Reporting Infra, etc.
• Mentoring people across the teams to enable best practices 
• Mentoring and guiding team members to upskill and helm them develop work class Fintech Infrastructure

What will you do if you join us?

• Write a lot of code
• Engage in a lot of cross-team collaboration to independently drive forward infrastructure initiatives and Devops practices across the org 
• Taking Ownership of existing, ongoing, and future initiatives 
• Plan Architecture- for upcoming infrastructure
• Build for Scale, Resiliency & Security 
• Introduce best practices wrt Devops & Cloud in the team
• Mentor new/junior team members and eventually build your own team

You should have

• Curiosity for on-the-job learning and experimenting with new technologies and ideas
• A strong background in Linux environment
• Must have Programming skills and Experience
• Strong experience in Cloud technologies, Security and Networking concepts, Multi-cloud environments, etc.
• Experience with at least one scripting language (GoLang/Python/Ruby/Groovy)
• Experience in Terraform is highly desirable but not mandatory
• Experience with Kubernetes and Docker is required 
• Understanding of the Java Technologies and Stack
• Any other Devops related experience will be considered

Responsibilities 

Design, implementation and delivery of solutions.

Solving new problems and address any issues regarding the architecture and performance. 

Focused on understanding customer needs and anticipate the changing business and technology landscape. 

Collaborate with teams from various verticals within and outside the company.

Qualifications 

2-5 years of Software Engineering experience in Node.js and React. 

Proven experience in architecting performant, complex application on web or mobile applications. 

Knowledge of end to end Software development life cycle.

Ability to work individually or in teams and mentor new developers to the team.

Strong knowledge of computer science, algorithms and design patterns. 

A degree in Computer Science or related field, or equivalent industry experience.

Position Overview: 

Addonblue has an immediate opening for a Sr. Salesforce Developer. If you meet the below mentioned requirements and skills and looking for a career opportunity where you can be rewarded for your skills and expertise, then this is the ideal opportunity for you waiting! 

What you’ll bring: 

• 4+ years of strong Salesforce development experience including Apex and Lightning  
• Knowledge of Salesforce best practices using Apex and Lighting  
• Experience in web development technologies including HTML, JavaScript, CSS 
• Experience with Salesforce Integration Patterns 
• Experienced on Lightning components by using Aura/LWC framework 
• Good at troubleshooting/debugging Salesforce application and providing technical solutions 
• Experience with GitHub or any other version control  
• Excellent knowledge in Force.com Apex Classes, Apex triggers, Batch Apex, Salesforce Integration, REST, SOAP based Web Services, Force.com API, Lightning   
•  

What you’ll be doing: 

• You’ll work with stakeholders and end-users to gather, understand, and define business requirements 
• You’ll judges the trade-offs with technology and feasibility to makes choices that fit the constraints of the project 
• You will wear many hats and are responsible for everything from requirements gathering, Salesforce configuration, code development, software integration, testing, and post deployment support 
• You’ll be actively communicating development progress to the stake holders  
• You’ll be proactively engaged in continuous improvement efforts for application design, support, and practice development efforts 
• You’ll leverage technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance 
• You’ll performs regular reviews on implementation done by less experienced developers and provide feedback and suggestions for those codes  
• You’ll lead & mentor the junior and mid-level developers of the team, and designate tasks to team members in a balanced and effective manner  
•  

Ideally, you’ll also have: 

• Salesforce Certified Platform Developer I  
• Salesforce Certified Platform Developer II  
• Salesforce Certified Administrator  
• Salesforce Certified Platform App Builder  
• Salesforce Certified Architect (any of the architect certification)  
• Degree in Computer Science, IT, Computer Engineering, MIS 
•  

Skills and Abilities Required: 

• Strong analytical and interpersonal skills 
• Ability to work in a fast-paced environment 
• Ability to handle queries, problems, comments, objections and apply appropriate measures 
• Ability to prioritize and balance multiple tasks while successfully achieving deadlines for tasks 
• Possesses relationship building skills combined with a collaborative personal style with desire and drive for results 
• Strong communication skills, both written and verbal 
• Attention to detail 
• Ability to meet shifting deadlines 

You have experience in tackling organization wide challenges which are complex initiative that span multiple teams and products. Strong bias for operational and engineering excellence. critical that your voice is heard in product and business decisions. You like to find patterns that can reuse across multiple stacks, and willingness to help organisations adopt newer technologies. You are a great communicator and you take care setting high benchmarks in technical design choices. You spend a lot of time on research and love to discuss pros/cons of all choices and helping others towards making careful decisions.

Responsibilities:

• You will participate in all aspects of our development and provide expertise on architecture decisions we'll need to make to solve organisational problems.
• Driving technical roadmaps for the organisation.
• Set the north star for all key technical metrics to monitor and set high standards.
• Identify and articulate current state architecture and clarity on final state architecture and build organisation level influence to drive this to conclusion.
• Coaching / mentoring folks across the organisation on various technologies.
• Improve the recruiting and hiring process.
• Thinks about culture and how to impact it.
• Build, develop and scale our platform that powers real estate agents, buyers and sellers.
• Become a domain expert on real estate technology and products and an empathetic partner to our customers.
• Inspire, recruit and mentor your engineering colleagues.
• Operate in a scalable engineering culture that leverages modern principles of decoupled systems and automated CI/CD/testing/monitoring to drive. efficiencies.

Requirements:

• BS in CS or EE or equivalent.
• Proven track record working in top talent and high performance environments.
• Experience working on large scale systems in rapid growth environments.
• Experience with modern web frameworks (e. g. Go/React), distributed computing (e. g. Spark), public cloud platforms (e. g. AWS) and data pipelines
• Familiarity with containerisation, microservices architecture, continuous integration and delivery.
• Experience with multiple well-known products throughout their life cycles, from idea conception to product release and maintenance.
• 10+ years experience.

• Published Engineering blogs.
• Experience with multiple well-known products throughout their life cycles, from idea conception to product release and maintenance.
• External presentations in events.

Responsible for test case specification, automation and data generation for the various products.

- Develop test automation framework components and test cases using best object oriented programming practices

- Design and implement functional, performance, scalability, stability, and stress tests- Analyze results, identify functional and performance issues and write clear and detailed bug reports

- Work in an agile, rapid development and prototyping environment where effective communication is paramount

Desired Skills and Experience :

- 2-5 years of experience in writing test automation cases

- Knowledge of manual as well as automation testing

- Experience in front-end web application test automation (e.g. Selenium Web-driver)

- Experience in industry best practices in SW development processes: Unit testing, OO design, code reviews etc.

- Experience with either functional or performance testing and analysis

- Experience testing complex REST APIs

- Strong programming and SW design skills in Scala, Java, C# or other OO language
- Ability to effectively articulate technical challenges and solutions

- Excellent communication, collaboration, reporting, analytical and problem solving skills