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B2C Operations Customer Sucess Manager
B2C Operations Customer Sucess Manager
learners point.org's logo

B2C Operations Customer Sucess Manager

Partha Sarathy's profile picture
Posted by Partha Sarathy
4 - 6 yrs
₹9.6L - ₹12L / yr
Ed Tech Learner Life Cycle, CRM Platforms, Communication , Coordination , Stake Holder Management , advance excel, Google sheet, Bengaluru (Bangalore), B2C operations, Customer success Manager
Skills
CRM Platforms
Stakeholder management
Communication
Coordination
Excel
Google sheets

Location: Bangalore

Salary Range: As per experience

Experience Required: 4 - 6 years in B2C Operations, From the EdTech sector


Role Overview:


We are looking for a proactive and detail-oriented B2C Customer Success Manager with prior experience in the EdTech space. The ideal candidate should have a strong grasp of consumer-facing operations, learner journey management, cross-functional coordination, and operational analytics.


Key Responsibilities:


Oversee day-to-day B2C operations with a focus on process efficiency and learner satisfaction


Manage student onboarding, support, retention, and engagement workflows


Coordinate with Product, Sales, Marketing, and Academic teams for smooth operations


Monitor KPIs like NPS, dropout rates, and course completion to identify improvement areas


Build and manage SOPs, automation tools, and dashboards for scalability


Handle escalations and resolve operational roadblocks swiftly


Lead a team and ensure timely execution of operational goals


Preferred Skills:


Strong understanding of EdTech learner lifecycle


Experience with CRM tools (e.g., Zoho, Salesforce) and ticketing systems


Excellent communication and stakeholder management skills


Data-driven mindset with proficiency in Excel/Sheets and basic reporting too

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About learners point.org

Founded :
2001
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

N/A

Candid answers by the company

What does the company do?
What is the location preference of jobs?

Learners Point Academy was founded in the year 2001. It is a training institute located in Dubai that offers career coaching and corporate training. They are known for providing customized training solutions to both individuals and corporations, focusing on building skills for success in today's competitive environment

Company social profiles

N/A

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