Automation testing with C#

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

Job Role: We are seeking a skilled Java Developer to contribute to the development and enhancement renowned banking application, which supports automatic reconciliation and unified data reporting for their clients. This role involves working on high-impact enhancements, data pipeline integration, and platform modernization. The ideal candidate will be a quick learner, self-motivated, and able to ramp up quickly in a fast-paced environment. 

Key Responsibilities:

 Design, develop, and maintain Java-based applications using Java 17 and Spring Boot.

 Implement and manage message routing using Apache Camel.

 Develop and monitor data pipelines using Kafka.

 Support and enhance existing cloud-native applications.

 Work with OpenShift Container Platform (OCP 4) for container orchestration and deployments.

 Utilize Jenkins for CI/CD pipeline automation and management.

 Collaborate with cross-functional teams to integrate multiple data sources into a unified reporting platform.

 Participate in code reviews, unit testing, and performance tuning.

 Troubleshoot and resolve production issues in collaboration with operations teams.

 Document development processes and system configurations.

Required Skills:

 Strong proficiency in Java 17 and Spring Boot frameworks.

 Hands-on experience with Apache Camel for message routing and transformation.

 Solid experience in Kafka development and monitoring tools.

 Good understanding of cloud pipeline architectures and deployment strategies.

 Experience working with OpenShift (OCP 4).

 Familiarity with Jenkins for CI/CD and automated deployments.

 Understanding of cloud deployment platforms (AWS, Azure, or GCP preferred).

 Strong analytical and debugging skills.

 Ability to learn quickly and adapt to evolving project requirements.

Nice to Have:

 Experience in financial services or transaction reporting platforms.

 Familiarity with microservices architecture and containerization best practices.

 Knowledge of monitoring tools (e.g., Prometheus, Grafana).

Overview

adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

The client’s department DPS, Digital People Solutions, offers a sophisticated portfolio of IT applications, providing a strong foundation for professional and efficient People & Organization (P&O) and Business Management, both globally and locally, for a well-known German company listed on the DAX-40 index, which includes the 40 largest and most liquid companies on the Frankfurt Stock Exchange

We are seeking talented DevOps-Engineers with focus on Elastic Stack (ELK) to join our dynamic DPS team. In this role, you will be responsible for refining and advising on the further development of an existing monitoring solution based on the Elastic Stack (ELK). You will independently handle tasks related to architecture, setup, technical migration, and documentation.

The current application landscape features multiple Java web services running on JEE application servers, primarily hosted on AWS, and integrated with various systems such as SAP, other services, and external partners. DPS is committed to delivering the best digital work experience for the customers employees and customers alike.

Responsibilities:

Install, set up, and automate rollouts using Ansible/CloudFormation for all stages (Dev, QA, Prod) in the AWS Cloud for components such as Elastic Search, Kibana, Metric beats, APM server, APM agents, and interface configuration.

Create and develop regular "Default Dashboards" for visualizing metrics from various sources like Apache Webserver, application servers and databases.

Improve and fix bugs in installation and automation routines.

Monitor CPU usage, security findings, and AWS alerts.

Develop and extend "Default Alerting" for issues like OOM errors, datasource issues, and LDAP errors.

Monitor storage space and create concepts for expanding the Elastic landscape in AWS Cloud and Elastic Cloud Enterprise (ECE).

Implement machine learning, uptime monitoring including SLA, JIRA integration, security analysis, anomaly detection, and other useful ELK Stack features.

Integrate data from AWS CloudWatch.

Document all relevant information and train involved personnel in the used technologies.

Requirements:

Experience with Elastic Stack (ELK) components and related technologies.

Proficiency in automation tools like Ansible and CloudFormation.

Strong knowledge of AWS Cloud services.

Experience in creating and managing dashboards and alerts.

Familiarity with IAM roles and rights management.

Ability to document processes and train team members.

Excellent problem-solving skills and attention to detail.

Skills & Requirements

Elastic Stack (ELK), Elasticsearch, Kibana, Logstash, Beats, APM, Ansible, CloudFormation, AWS Cloud, AWS CloudWatch, IAM roles, AWS security, Automation, Monitoring, Dashboard creation, Alerting, Anomaly detection, Machine learning integration, Uptime monitoring, JIRA integration, Apache Webserver, JEE application servers, SAP integration, Database monitoring, Troubleshooting, Performance optimization, Documentation, Training, Problem-solving, Security analysis.

Join Fresh Prints: Drive Sales, Embrace Growth, and Shape the Future!

At Fresh Prints, we’re looking for people who enjoy tackling challenges, delivering results, and making an impact. Keep reading if you thrive in a fast-paced environment and get excited about being part of a growing team!

Who We Are

Fresh Prints is a rapidly growing startup, named one of Inc 5000’s fastest-growing companies for 6 years in a row. We provide custom apparel and promotional products to clients across the U.S., with a unique business model driven by a network of entrepreneurial students. We’ve grown over 60% in the last decade and are on track to hit $100 million in sales.

Your Role

As an Inside Sales Associate, you’ll be part of a driven sales team. Your role will involve:

• Closing inbound leads from our marketing team
• Growing existing accounts
• Providing an exceptional client experience
• Taking ownership of your pipeline and helping drive our revenue goals

Who We’re Looking For

If you love tackling challenges and seeing your hard work pay off, you’ll thrive here. Here’s what we’re after:

• 0-3 years of B2B sales experience – Freshers with a strong interest in sales and learning are welcome
• Fluent in verbal and written English
• Comfortable with CRM tools like Salesforce
• A neutral accent for clear communication with American clients
• A proactive, goal-oriented mindset with the ability to stay cool under pressure

What We Offer

• A competitive base salary of $700/month with uncapped commission
• Night Shift Allowance
• Health Insurance and Mental Health Benefits
• A fast-paced, high-growth environment with opportunities to learn rapidly
• The autonomy and support to grow your career alongside some of the most ambitious people you'll ever meet

Location & Hours

• Permanent WFH setup
• 8 AM - 5 PM EST (6:30 PM - 3:30 AM IST)

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

Position: Business Development Manager

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/ Location: Vijayawada, Andra Pradesh

Language: English

Salary: 5 LPA to 7.20 LPA

We are looking for a motivated and ambitious Business Development Manager to expand our clientele. You will be responsible for applying different sales strategies and work with dedication to increase sales. Your ultimate goal will be to drive sustainable financial growth by boosting sales and maintaining strong client relationships.

Requirements:

• Bachelor’s degree in business, marketing or related field.

• 4 - 8 Years of Experience in sales, marketing or related field.

• Strong communication skills and IT fluency.

• Ability to manage complex projects and multi-task.

• Excellent organizational skills.

• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

• Proficient in Word, Excel, Outlook, and PowerPoint.

• Comfortable using a computer for various tasks.

Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction

• The responsibilities of a Sales Manager Own recruiting, objectives setting, coaching and performance monitoring of sales representatives. • Prepare sales contracts ensuring adherence to law-established rules and guidelines • Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support.

JOB DESCRIPTION

• Client acquisition and business development by direct/indirect sales.

• Offer customised portfolio solutions to clients based on their risk/ return and liquidity profile.

• Maximise revenue generation and lead closures by using social and public media marketing campaigns.

• Strong client focus including pre and post sales services for long term wealth retention.

• Meet and advise clients on real estate.

• Transaction management and deal closure from sourcing to ROI generation.

• Develop Square Yards as a brand by ensuring service standards in line with company policies.

• Attractive incentives, mobility across regions (global), fast track growth and equity ownership for superior performers.

• Java / Java Script code development using frameworks like Spring, Hibernate , Rest web services,  AWS services.
• · Dev-Ops activities using Maven, Eclipse and other tools
• · Contribute to providing estimates for implementation of new requirements and work diligently towards delivering within the estimates
• · Ensure Quality of the releases by adhering to SDLC best-practices such as, unit tests,continuous integration, system testing
• · Re-use code. Ensure delivered code is modular and extensible
• · Ensure adequate coverage of functional and non-functional requirements in test plans Position Requirements
• · 3-5+ years of hands on experience in Java/J2EE development. Experience with the implementation of a distributed, enterprise JAVA/J2EE solution is strongly preferred
• · Experience in JAVA/J2EE Frameworks such as Spring, hibernate is strongly preferred
• · Experience in SOA and SOA related technologies, solutions and products as well as experience with implementation of REST full web services is preferred
• · Experience with data modelling and experience with relational databases like MySQL, SQL Server or Oracle is desirable
• · Mobile application development experience on Android or iOS is desirable