Quality Assurance Lead - Muelsoft

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

• Manage and build an overall email marketing strategy
• Create various email lists and campaigns
• Create and design various CTAs and email templates
• Test the success of every campaign
• Determine email marketing KPIs
• Develop a lead generation strategy
• Create smart email lists
• Increase email subscriptions
• Analyze data to get smart insights
• Suggest methods for improvements
• Segment lists based on behaviors like past email engagement and website interactions
• Develop documentation and road maps for processes, A/B tests, and promotions that succeed through email.

Requirements and qualifications:

• Past experience with email marketing, lead nurturing, marketing automation, and/or web analytics
• Proficient using marketing automation technology
• Knowledge of the latest digital marketing trends
• Experience with email automation tools
• Sense of ownership and pride in your performance and its impact on company's success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

• Minimum 3-6 years of experience in the same field.

Role Overview

We are looking for a Tech Lead with a strong background in fintech, especially with experience or a strong interest in fraud prevention and Anti-Money Laundering (AML) technologies. 

This role is critical in leading our fintech product development, ensuring the integration of robust security measures, and guiding our team in Hyderabad towards delivering high-quality, secure, and compliant software solutions.

Responsibilities

• Lead the development of fintech solutions, focusing on fraud prevention and AML, using Typescript, ReactJs, Python, and SQL databases.
• Architect and deploy secure, scalable applications on AWS or Azure, adhering to the best practices in financial security and data protection.
• Design and manage databases with an emphasis on security, integrity, and performance, ensuring compliance with fintech regulatory standards.
• Guide and mentor the development team, promoting a culture of excellence, innovation, and continuous learning in the fintech space.
• Collaborate with stakeholders across the company, including product management, design, and QA, to ensure project alignment with business goals and regulatory requirements.
• Keep abreast of the latest trends and technologies in fintech, fraud prevention, and AML, applying this knowledge to drive the company's objectives.

Requirements

• 5-7 years of experience in software development, with a focus on fintech solutions and a strong understanding of fraud prevention and AML strategies.
• Expertise in Typescript, ReactJs, and familiarity with Python.
• Proven experience with SQL databases and cloud services (AWS or Azure), with certifications in these areas being a plus.
• Demonstrated ability to design and implement secure, high-performance software architectures in the fintech domain.
• Exceptional leadership and communication skills, with the ability to inspire and lead a team towards achieving excellence.
• A bachelor's degree in Computer Science, Engineering, or a related field, with additional certifications in fintech, security, or compliance being highly regarded.

Why Join Us?

• Opportunity to be at the cutting edge of fintech innovation, particularly in fraud prevention and AML.
• Contribute to a company with ambitious goals to revolutionize software development and make a historical impact.
• Be part of a visionary team dedicated to creating a lasting legacy in the tech industry.
• Work in an environment that values innovation, leadership, and the long-term success of its employees.

Looking for Guest Management Team: (Immediate Joinee Required)

Ideal candidate will be an enthusiast, with a right approach to learn and grow.

Primary KRA:
a) Support & Guidance to our Guests via Calls | Chats | Email
b) Lead Management – CRM (for sale closures)
c) Competition Analysis, New Campaigns & Site updates
d) Data & Trend Analysis
Mandatory skills: strong communication and convincing skills, go-getter.

Job Description:
- Manage proper database of leads pipeline & follow-up for closure
- Manage our Chat Platform: real time chats with guests to resolve their queries & drive conversions
- Mail Lead: Outbound calling to the consumers who have shown interest in our services
- Close tracking of competition offers, our site offers and analytics

What we offer: A great learning experience across different business verticals, Very Strong Mentors with about 10-15Yrs of industry  experience, flexible working hours, family working culture, start-up environment.

Internshala is a dot com business with the heart of dot org.

We are a technology company on a mission to equip students with relevant skills & practical exposure through internships, fresher jobs, and online trainings. Imagine a world full of freedom and possibilities. A world where you can discover your passion and turn it into your career. A world where your practical skills matter more than your university degree. A world where you do not have to wait till 21 to taste your first work experience (and get a rude shock that it is nothing like you had imagined it to be). A world where you graduate fully assured, fully confident, and fully prepared to stake a claim on your place in the world.

At Internshala, we are making this dream a reality!

👩🏻‍💻 Your responsibilities would include-

• Designing, implementing, testing, deploying, and maintaining stable, secure, and scalable data engineering solutions and pipelines in support of data and analytics projects, including integrating new sources of data into our central data warehouse, and moving data out to applications and affiliates
• Developing analytical tools and programs that can help in Analyzing and organizing raw data
• Evaluating business needs and objectives
• Conducting complex data analysis and report on results
• Collaborating with data scientists and architects on several projects
• Maintaining reliability of the system and being on-call for mission-critical systems
• Performing infrastructure cost analysis and optimization
• Generating architecture recommendations and the ability to implement them
• Designing, building, and maintaining data architecture and warehousing using AWS services.
• ETL optimization, designing, coding, and tuning big data processes using Apache Spark, R, Python, C#, and/or similar technologies.
• Disaster recovery planning and implementation when it comes to ETL and data-related services
• Define actionable KPIs and configure monitoring/alerting

🍒 You will get-

• A chance to build and lead an awesome team working on one of the best recruitment and online trainings products in the world that impact millions of lives for the better
• Awesome colleagues & a great work environment
• Loads of autonomy and freedom in your work

💯 You fit the bill if-

• You have the zeal to build something from scratch
• You have experience in Data engineering and infrastructure work for analytical and machine learning processes.
• You have experience in a Linux environment and familiarity with writing shell scripts using Python or any other scripting language
• You have 3-5 years of experience as a Data Engineer or similar software engineering role

• Create and manage nurture streams across email, digital, and direct mail that will progress the leads through various sales stages of the buyer's life cycle from awareness to selection
• Run campaigns for lead management, lead nurturing, lead scoring, and lead routing
• Look at holistic data on leads and customers to evaluate successful strategies and areas for improvement/growth.
• Iterate and optimize campaigns to drive the best possible results
• Work with the Product Marketing team to create and develop content-rich nurturing programs using consumer insights data and marketing automation tools 
• Partner with marketing to improve strategy and execution of demand generation efforts
• Collaborate with sales operations on improving and troubleshooting issues with the lead management process
• Develop and maintain nurture reporting methodology, reports and dashboards, including performance metrics for nurture tracks and KPIs for overall program performance

• 5-6 years in Marketing or Sales Operations role
• At least 3+ years of experience managing email campaigns and program implementation
• Strong experience using marketing automation tools is essential
• Deep understanding of lead-to-revenue demand funnels, their characteristics and what causes Leads to move across stages
• Experience in B2B software / SaaS space will be a big advantage
• MBA from a reputed college, preferably in Sales and/or Marketing. 
• Excellent English presentation, written, and verbal communication skills, with an eye for quality and relevance
• Strength in collaborating with cross-functional teams, including Product Marketing, Sales and Marketing
• Self-directed, organized team player who is capable of hands-on- execution as well as long term business planning
• Implement email marketing strategies to cultivate leads into new customers (and demonstrate with data).
• Set up and document lead nurturing processes
• Plan and implement trigger-based nurturing programs that target all stages of prospect development