Axis bank

Job Description:

As an Operations Manager at Workie, you will play a crucial role in overseeing the day-to-day operations of our spaces, ensuring a seamless and exceptional experience for our members and visitors. Your leadership, organizational skills, and problem-solving abilities will contribute to the efficient functioning of our spaces while aligning with Workie's vision of creating vibrant and productive environments. You will collaborate with cross-functional teams, manage operational processes, and lead a team of dedicated staff members. Your responsibilities will encompass a range of tasks related to operations management, including but not limited to:

Team Leadership:

Lead and manage a team of operations staff, including training, performance evaluations, and ongoing coaching.

Foster a culture of teamwork, accountability, and exceptional service.

Member Experience:

Ensure a high level of member satisfaction by maintaining a clean, organized, and welcoming environment.

Address member inquiries, concerns, and feedback promptly and professionally.

Space Management:

Oversee space utilization and allocations, ensuring efficient use of resources and optimal member experiences.

Collaborate with the design and facilities teams to address space-related needs.

Operational Processes:

Develop, implement, and streamline operational processes to enhance efficiency, productivity, and member experiences.

Ensure compliance with company policies and procedures.

Vendor and Supplier Coordination:

Manage relationships with vendors and suppliers to ensure timely delivery of services and materials.

Negotiate contracts and terms to optimize value and service quality.

Health and Safety Compliance:

Ensure all spaces are compliant with health, safety, and security regulations.

Implement and monitor emergency response protocols.

Financial Management:

Assist in budget planning and management of operational expenses.

Identify opportunities for cost savings and efficiencies.

Performance Metrics and Reporting:

Monitor operational performance metrics and provide regular reports to senior management.

Analyze the data to identify trends and areas for improvement.

Member Engagement Programs:

Collaborate with community teams to develop and execute member engagement programs, events, and initiatives.

Problem Solving:

Address operational challenges, member concerns, and facility issues proactively and effectively.

Implement solutions to minimize disruptions and ensure member satisfaction.

Qualifications and Requirements:

Bachelor's degree in Business Administration, Operations Management, or a related field

6–8 years of experience in operations management, facility management, or related roles

Strong leadership and team management skills.

Excellent communication, interpersonal, and conflict-resolution abilities.

Organizational skills with a focus on process improvement and efficiency.

Proficiency in Microsoft Office Suite and operational software

Detail-oriented and results-driven mindset.

Knowledge of health, safety, and security regulations.

Ability to multitask and prioritize in a dynamic environment.

Collaborative and adaptable approach to work.

Customer-centric attitude and commitment to delivering exceptional service.

Qualifications:

Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree is a plus.

Proven experience in operations management or a similar role, preferably in a related industry.

Strong leadership and team management skills.

Excellent problem-solving abilities and attention to detail.

Proficiency in data analysis and the use of relevant software and tools.

Effective communication and interpersonal skills.

Ability to work under pressure and meet deadlines.

Knowledge of industry-specific regulations and standards.

Data Engineer 

Mandatory Requirements  

• Experience in AWS Glue 

• Experience in Apache Parquet  
• Proficient in AWS S3 and data lake  
• Knowledge of Snowflake 
• Understanding of file-based ingestion best practices. 
• Scripting language - Python & pyspark 

CORE RESPONSIBILITIES 

• Create and manage cloud resources in AWS  
• Data ingestion from different data sources which exposes data using different technologies, such as: RDBMS, REST HTTP API, flat files, Streams, and Time series data based on various proprietary systems. Implement data ingestion and processing with the help of Big Data technologies  
• Data processing/transformation using various technologies such as Spark and Cloud Services. You will need to understand your part of business logic and implement it using the language supported by the base data platform  

• Develop automated data quality check to make sure right data enters the platform and verifying the results of the calculations  
• Develop an infrastructure to collect, transform, combine and publish/distribute customer data. 
• Define process improvement opportunities to optimize data collection, insights and displays. 
• Ensure data and results are accessible, scalable, efficient, accurate, complete and flexible  
• Identify and interpret trends and patterns from complex data sets  

• Construct a framework utilizing data visualization tools and techniques to present consolidated analytical and actionable results to relevant stakeholders.  
• Key participant in regular Scrum ceremonies with the agile teams   
• Proficient at developing queries, writing reports and presenting findings  
• Mentor junior members and bring best industry practices  

QUALIFICATIONS 

• 5-7+ years’ experience as data engineer in consumer finance or equivalent industry (consumer loans, collections, servicing, optional product, and insurance sales)  
• Strong background in math, statistics, computer science, data science or related discipline 
• Advanced knowledge one of language: Java, Scala, Python, C#  
• Production experience with: HDFS, YARN, Hive, Spark, Kafka, Oozie / Airflow, Amazon Web Services (AWS), Docker / Kubernetes, Snowflake   

• Proficient with 
• Data mining/programming tools (e.g. SAS, SQL, R, Python) 
• Database technologies (e.g. PostgreSQL, Redshift, Snowflake. and Greenplum) 
• Data visualization (e.g. Tableau, Looker, MicroStrategy) 
• Comfortable learning about and deploying new technologies and tools.  

• Organizational skills and the ability to handle multiple projects and priorities simultaneously and meet established deadlines.  
• Good written and oral communication skills and ability to present results to non-technical audiences  
• Knowledge of business intelligence and analytical tools, technologies and techniques. 

Familiarity and experience in the following is a plus:  

• AWS certification 
• Spark Streaming  
• Kafka Streaming / Kafka Connect  
• ELK Stack  
• Cassandra / MongoDB  

• CI/CD: Jenkins, GitLab, Jira, Confluence other related tools 

Work with a world-class fin-tech maverick that is focusing on creating a powerful future-focused infrastructure with sophistication and transparency.

Our client is a cross border payment platform started in 2014, with a vision to simplify the cross-border payments experience for consumers. It later expanded and scaled its offerings to meet the needs of SME’s, Financial Institutions, Enterprises, and other payment service providers. It is currently accessible in 90 countries dealing with 63 currencies, developing cutting-edge products and solutions that solve the most crucial problems in the FinTech space.

As a Product Manager, you will join the Consumer product team and lead the implementation of global products in our journey towards making remittances accessible and affordable for all.

In this role, you’ll work with cross functional teams to build product strategy and roadmap to grow our consumer business vertical.

What you will do:

• Solving issues through consumer web/ apps platform & improving the overall experience of for the consumers.
• Coordinating such that product development is an extremely collaborative effort between engineering, design, analytics and customer-facing teams.
• Working with a group of experienced Product Managers with a track record of successfully building large-scale business and consumer products that are collectively impacting millions of users around the world
• Being responsible for new product ideation, product development cycle and launch.
• Building a market excelling product line, offering best in class services and user experience that contributes to the product vision and business strategy
• Proactively identifying gaps in the market and leading the effort to develop products that drive business value
• Closely involving in documentation, validation, verification of critical performance data, feedback and findings related to the customer journey
• Working closely with a team of engineers, architects, designers, experimentation team to deliver excellence and setting the high-level mission, vision, and roadmap for the platform and the team
• Working with the design team to constantly improve the UI/ UX of the consumer facing app/ web and white-labelled platforms basis data.
• Understanding the blend between Interaction, UX and usability
• Being responsible for incorporating feedback from consumers, data inputs, market intelligence, research, competitor analysis and designing features/ functionalities to keep always miles ahead of competition
• Gathering post-launch client feedback, measuring performance and quickly capturing learnings to adapt the product.

JD – Attached Sample Profile for Reference

1) WebFOCUS BI Reporting
2) WebFOCUS Adminstration
3) Sybase or Oracle or SQL Server or Snowflake
4) DWH Skills

Nice to have
1) Experience in SAP BO / Crystal report /SSRS/ Power BI
2) Experience in Informix
3) Experience in ETL

Responsibilities

• Technical knowledge regarding best practices of BI development / integration.
• Candidate must understand business processes, be a detailed-oriented person and quickly grasp new concepts.
• Additionally the candidate will have strong presentation, interpersonal, software development and work management skills.
• Strong Advanced SQL programming skills are required
• Proficient in MS Word, Excel, Access, and PowerPoint
• Experience working with one or more BI Reporting tools as Analyst/Developer.
• Knowledge of data mining techniques and procedures and knowing when their use is appropriate
• Ability to present complex information in an understandable and compelling manner.
• Experience converting reports from one reporting tool to another

NO NIGHT SHIFTS FOR GIRLS

SALARY - 10K-15K

Hindi - Preferred

Job description

Roles and Responsibilities

• Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
• Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
• Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
• Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
• Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
• Go the extra mile to query resolution, request completion and process closure
• Productive contribution to team effort by accomplishing the results as needed

Desired Candidate Profile

• 0 - 1 years in customer care background
• Must be fluent in Hindi & English. Multilingual will be added advantage
• Telephone etiquette, ability to comprehend and effective listening skills
• Focus on quality control measures and processes
• Problem Solving Acumen and conflict resolution skills
• Multi-tasking ability with a keen sense of detail

We are looking for a highly motivated developer with at least 1+ years of strong hands-on experience in Java to join our startup. You would be playing a pivotal role in contributing to the initial tech stack. You would be further responsible for designing and implementing product requirements that are highly usable, scalable, extensible, and maintainable. You should be comfortable working across different technologies/frameworks that we work on - Microservices, Java, Spring, Spring Boot, MySQL, Kubernetes, AWS.

Responsibilities and Duties:

• Design and build scalable REST APIs on Spring Boot
• Develop, test, tune for performance and deploy microservices
• Collaborate with the team, optimize and refactor the back-end architecture
• Maintain high standards of quality for code, documentation and other deliverables
• Active cross-team coordination would be expected

What are we looking for?

• 1+ year experience in Core Java & backend technologies
• Good working knowledge of design patterns & OOAD
• Excellent analytical and problem-solving skills
• The skills that we consider: Java, MySQL/RDS, Spring/ Play, Maven, Redis, Kafka/SQS, Elasticsearch, AWS
• Experience in micro-services
• Previously worked in a startup