Axiom Developer

 IT Business Development Executive (BDE)

📍 Location: Ahmedabad - Onsite

🧑‍💼 Experience: Fresher to 5 Years

🚀 Job Overview

We are looking for a dynamic and result-driven IT Business Development Executive (BDE) to join our growing team. The ideal candidate will be responsible for identifying new business opportunities, building client relationships, and driving revenue growth in the IT services domain.

🎯 Key Responsibilities

• Identify and generate new business opportunities through online platforms, networking, and outbound outreach
• Handle lead generation via LinkedIn, Upwork, Freelancer, and other platforms
• Understand client requirements and propose suitable IT solutions/services
• Manage the end-to-end sales cycle from lead generation to closure
• Build and maintain strong client relationships
• Prepare and deliver presentations, proposals, and negotiations
• Collaborate with technical teams to ensure smooth project execution
• Achieve monthly/quarterly sales targets

🧠 Required Skills

• Strong communication and interpersonal skills
• Basic understanding of IT services (Web, Mobile Apps, AI/ML, Software Development)
• Knowledge of B2B sales and business development
• Familiarity with platforms like Upwork, LinkedIn, Fiverr is a plus
• Negotiation and closing skills
• Self-motivated and target-oriented

🎓 Eligibility

• Bachelor’s degree in Business, IT, Marketing, or related field
• Freshers with strong communication skills can apply
• Prior experience in IT sales/business development is preferred (0–5 years)

🌟 Good to Have

• Experience in international client handling
• Understanding of proposal writing & bidding
• CRM tools knowledge

💰 Perks & Benefits

• Competitive salary
• Career growth opportunities
• Learning & development support
• Friendly and collaborative work environment 

Company Overview

We are a full-service marketing agency that helps ambitious brands show up sharper, grow faster and stand out in crowded markets. From content and social to performance marketing, design, video and PR, we build and execute brand strategies end-to-end for a diverse roster of clients across industries. We're a team that moves fast, takes creative risks, and holds itself to agency-grade standards on every single deliverable. If you want your work to ship, get seen, and actually move numbers for real brands rather than sit in a deck, you'll fit right in.

Role Summary

Specialize in short-form, vertical video editing optimized for retention and virality across Reels, Shorts.

Job Details

• Experience: 2-5 years
• Work Model: On-site
• Work Location: ATS Bouquet, Sector 132, Noida
• Work Week: Monday-Saturday, 9:30 AM - 6:30 PM
• Reports To: Creative Lead / Social Media Manager
• Education: Bachelor's degree preferred; strong portfolio can substitute formal education

Key Responsibilities

• Edit fast-paced, vertical, short-form video for Reels, Shorts and TikTok
• Build strong hooks early in the video to stop the scroll
• Add trending sounds, effects, captions and transitions appropriately
• Work closely with the social team on concept, pacing and hook testing
• Repurpose long-form content into multiple platform-native short cuts
• Track which edit styles and formats are driving retention and replicate them
• Stay constantly plugged into trending audio, formats and edit styles
• Deliver polished edits on tight, recurring turnarounds
• Maintain a personal trend library to speed up future edits
• Collaborate with creators/talent on shoot-day content capture when needed

Mandatory Skills & Experience

• 2-5 years of short-form video editing experience
• Strong understanding of retention hooks and platform algorithms
• Proficiency in CapCut, Premiere Pro or After Effects
• Proven portfolio with demonstrated engagement results, not just clean cuts

Preferred Skills (Good to Have)

• A personal account with organic reach/virality
• Experience editing for a high-volume content brand or creator
• Trend-spotting and audio-curation skills

Tools & Technologies

• CapCut / Adobe Premiere Pro / After Effects
• Trend-tracking tools (TikTok Creative Center, Instagram Trends)
• Caption/subtitle automation tools
• Cloud storage for footage management

KPIs / Success Metrics

• Average watch-through/completion rate
• Volume of edits delivered vs. target
• Engagement rate (shares, comments, saves)
• Turnaround time on trend-based content

Benefits & Perks

• Competitive compensation with performance-linked growth
• High-ownership role with direct access to leadership
• Fast-tracked career growth in a high-growth environment
• Learning and development support
• A culture that rewards speed, ownership and craft

• Location: Vatva GIDC
• Experience : 1yr to 2yr (Only Male)
• Education: B.com or M.com

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

What you need to have:

The Role

The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.

How You Will Make an Impact:

• Understand how the product works and how it is used by customers.
• Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
• Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
• Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
• Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
• Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
• Assess project issues and identify solutions to meet productivity, quality, and customer goals.
• Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
• Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
• Should be able to drive initiatives for productivity and ticket resolution quality improvement.
• Work on providing innovative ideas to improve ticket closure quality.
• Should suggest functionality in the platform to provide ways to improve turn around time for tickets
• Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
• Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
• Should suggest better implementation for product based on usage on Production
• Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
• Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
• Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
• Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
• Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
• Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
• Ensure successful transition from SE, have regular connection with customers team management and attrition management.

People Management & Recruitment:

• Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
• Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
• Should engage the team with team building and motivational activities.

What You Bring to the Team:

• 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
• Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organisational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality 
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles 
• SCRUM, APM and other agile certificates will be nice to have

Technical Ability:

• Should have experience in transitioning projects (Development and Maintenance).
• Past experience in Building and Managing high-performance teams.
• Exposure to the SAP Platform
• Strong Working Experience in JIRA
• Should have prior development background along with current support role.
• Strong and proven background with experience in Troubleshooting on the Mobile platform
• Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
• Strong orientation towards Technical and functional aspects of the product.
• Strong influencing skills and ability to prioritize the backlog.
• Understanding of customer support processes and tools.

Responsibilities:

• Design, develop, and maintain software applications.
• Go the extra mile to identify customer needs and pain-points. 
• Relentless focus on delivering high quality, bug-free code.
• Help and mentor those around you to achieve the team and company goals.
• Closely work with the SRE and DevOps team to set up microservices infrastructure. 
• Maintaining and auditing code/design quality as per set guidelines and standards in assigned projects.
• Testing of completed tasks in ongoing projects in the team before sending updates to reporting authority/client.
• Participate in application design, code reviews and documentation.

Requirements:

• Experience in agile development process.
• Excellent knowledge of HTML5, CSS3.
• Excellent knowledge of JavaScript.
• Experience with cross-browser, cross-platform and design constraints on the web
• Good understanding and experience of working on Vue.js/React.js.
• Prior experience building REST APIs
• Hands-on experience with Node.js/Golang/Java + Redis + Elasticsearch.
• Experience with AWS/GCP is a plus
• Knowledge of version control systems like GIT.
• Experience in developing automated unit and functional tests
• 3 - 6 years of experience with a Bachelor's in Computer Science or related field

• 3+ years demonstrated experience in the Testing Web & mobile applications.
• 1+ Years of experience in Js based Web application testing. (Like: Angular Js, Vue Js, react js)
• Create and maintain API-based automation test scripts using tools like J meter, SoapUI or Postman
• API Automation using Soap UI/Rest assured / Postman (Mandatory)
• Create and maintain API specific test plans
• Conducting Performance and Load tests on the API's and provide detailed report and analysis on metrics like Breakage point etc.
• Participate in creating and clarifying User Stories, and in planning Sprints.
• Maintaining all the testing artefacts in SharePoint.
• Updating test management tools (JIRA / Bugzilla etc) so that the current status of the project can be known at any time by stakeholders.
• Issue tracking, analysis and reporting.
• Excellent verbal and written communication skills.