Axiom Developer

About UpSolve:

We built and deliver complex AI solutions which help drive business decisions faster and more accurately. We are a typical AI company and have a range of solutions developed on Video, Image and Text.

About Role:

● Interact with business leaders to understand requirements.

● Manage client onboarding and solution deployment.

● Keep track of commitments and ensure in-time delivery.

Qualifications:

● MBA with 3 Year of experience in tech sales.

● Prior Client facing role is a must.

Location: Mumbai

Office: Borivali

Position- Automation Lead 

Location Bangalore (Wfo/Hybrid)

Experience :5+ years

Qualifications Bachelor of Engineering/ Masters in Computer Science (OR) any equivalent 

Job Overview 

• Good experience & strong knowledge in Java programming with Object Oriented Programming methodologies
• Good experience in web/mobile application UI automation & related tools/packages (like selenium/appium)
• Good exposure to functional testing, regression testing, api testing
• Very good in analytical & logical thinking on different perspectives. Ability to handle challenges & resolve blockers independently
• Self-driven, Accountability and ownership of problems to achieve team goals & ability to contribute independently
• Good team player & proactive in giving new ideas/suggestions/solutions & constructive analysis of team member’s ideas
• Hands on experience with different tools - Testing tool, Version Control systems (Git), Test Management Software, Bug Tracking software and CI tools (Jenkins etc.)

Identify partnership opportunities

Develop new relationships in effort to grow business and help company expand

Maintain existing business

Think critically when planning to assure project success

Must have experience in International sales in IT services

Position Description:

TTEC Digital is looking for enthusiastic Developers for Genesys Contact Center products and custom developed Cloud solutions.  As a Developer, you will function as an active member of the Development team in the following phases of a project’s lifecycle: Design, Build, Deploy, Accept, web and windows services, API’s and applications that integrate with our customers back end CRM systems, databases, and external 3rd party API’s.

Responsibilities:

• Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices.
• Communicates with project manager/client to identify application requirements.
• Ensures applications meet the standards and requirements of both the client and project manager.
• Conducts tests of the application for functionality, reliability and stabilization.
• Deploys/implements the application to the client.
• Maintains and supports existing applications by fixing problems, addressing issues and determining the need for enhancements.
• Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.
• Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.
• Demonstrate professionalism and leadership in representing the Company to customers and vendors.
• Core PureConnect handler development & maintenance.
• Monitor and respond to system errors. Participate in on-call rotation.
• Follow-up on and resolve outstanding issues in a timely manner.
• Update customer to reflect changes in system configuration as needed.
• Understand system hardware/software to be able to identify problems and provide a remedy.
• Handle TAC/Engineering escalations as directed by the team lead or team manager.

Requirements

• Bachelor’s degree in computer science, business, or related area.
• 3+ years of relevant experience and proven ability as a software developer.
• Experience with the Microsoft development platform.
• Experience with .NET Framework.
• Professional experience with integration services including XML, SOAP, REST, TCP/IP, JavaScript, and HTML.
• Deep Understanding of application architecture.
• Familiarity in data modeling and architecture.
• Deep expertise and familiarity with the Pure Cloud development platform.

We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits.  We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery, and satisfaction.

The ideal candidate should be a self-motivated, multi-tasker, and demonstrated team player. You will be responsible for the production support of software products and coordinating with various teams for support. You should have outstanding communication and Team-Player skills.

Educational Qualification: BCA, MCA or BE/B.Tech (CS)

Must-know technologies: Java,
Good to know technologies: DMN tools
Experience: 02 Years - 05 Years
Skill Level: Good

Responsibilities:

• Contribute to Java development work as well as the latest Decision model and notation tools

   

• Comply with coding standards and directions given by his direct manager Collaborate with an international and diverse team of Data Architects, Business Analysts, and Project Managers

• Tasks will be assigned and after completion, code need to be committed and task assigned for review by Senior Java developer

• Work with technology stakeholders to devise solutions that will fulfill business requirements and meet organizational strategic goals

• Develop application functionality which meets business requirements with high quality within given deadlines - develop maintainable, well-documented application functionality with an eye toward standardization, common components, simplicity, performance, robustness and other attributes of enterprise-strength solutions

• Thoroughly test all functionality - utilize detailed and thorough practices including negative testing, testing of boundary conditions, , and work collaboratively with business areas.

• Support interfaces between the deployment of developed applications and the decommissioning of legacy applications

• Support with the Development and Infrastructure Teams

• Design, and develop scalable, high-performance, highly reliable and secure applications using waterfall and agile methodologies

• Create reusable code

We have an urgent requirement of an Automation Tester who has at least 2 years of experience in Automation Testing.
Immediate Joiner will be preffered or the maximum notice period -15 days.

Job Requirements:

1. Maintaining a suite of automated tests for Web and Mobile applications
2. Maintaining automation framework and implementing improvements
3. Conversion of the manual test suite to automation
4. Create and maintain test cases.
5. Maintain and update regression testing scripts to close test escapes.
6. Perform exploratory testing, integration testing, regression testing, automated testing.
7. Execution and triage of automated test executions.
8. Defect management in Jira.
9. Maintenance on Jenkins integration.
10. Exposure to Test and Defect Management Tools like JIRA, Test rail, Zephyr etc.

Skills required

• Writing reliable and maintainable automated tests.
• Demonstrable experience in Automation testing using Selenium or similar
• Experience with Serenity BDD test framework, (Cucumber, Selenium, Rest Assured)
• Programming skills with either Java / JavaScript / Python or similar
• Unit testing frameworks such as TestNG, JUnit and/or N Unit
• Testing API’s with SoapUI / Postman or similar
• Performance Testing with J meter, Neo Load or similar
• Familiarity with Swagger or Open API Specifications.
• Familiarity with JSON objects, SQL queries, data structures, log file analysis
• Strong knowledge of Scripting Languages like Java, JavaScript, Python, Ruby, Groovy etc.

• To bid on portals like Upwork, Guru, Freelancer, PPH, etc. Sending Proposal bid to grab new business opportunities Coordinate development of detailed technical proposals with the technical team.
• Must have prior Lead Generation experience on Web and Mobile Applications.
• Client Handling (Managing Existing clients and acquiring new clients) interaction clients to analyze the project requirements.
• Bidding and New business generation on Bidding Platforms

• Should have experience in both sales (hunting) and Account Management (Farming)
• Should have a track record of managing an account for more than 4-7 years with the growth record
• Should possess excellent oral and written communication skills
• Should be willing to have short trips to US / UK for 4 - 7 times a year
• Should have a very good understanding of Technology services
• Should have managed multiple customers/clients
• Exposure to project/ program management would be desirable

Responsibilities:

• Establish productive, professional relationships with key personnel in assigned accounts.
• Build a deep understanding of the assigned account's business and identify potential opportunities.
• Build the pipeline for the existing and new services.
• Be the Primary contact to the assigned account and ensure the relationship is built at all levels.
• Coordinate the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Responsible for Customer Satisfaction and work with the counterpart on the delivery side
• Own the account and perform the Account Analytics to be able to create growth
• Make sure the CRM is up to date.
• Ensure Account level metrics exist and run a monthly/quarterly steering committee meeting with the stakeholders on both sides
• Own the contract process with all the accounts
• Ensure the client has the complete visibility of all the Aspire services with periodic updates
• Meets assigned targets for profitability and strategic objectives in assigned accounts.
• Ensure compliance to the Account Management process as defined by the company

Accountabilities and Performance measures:

• Achieves assigned targets in the designated accounts.
• Meets assigned expectations for profitability.
• Ensure the collections are done on time (DSO is a metric)
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Work timing would be aligned to the respective geography.

Key communication points:

• Within Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams
• Customer Side: CXO, VPs, Product Managers
• Maintains high customer satisfaction ratings (CSAT) that meet company expectations.