Quality Analyst

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in

2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,

Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a

company.

Job Role: Manual Software Tester

Experience Level: 1 - 2 years

Location: Bangalore, On-site

Job Overview:

As a Software Tester, you will collaborate closely with project developers, business analysts, and the team to ensure that our software solutions meet and exceed user expectations. You will be

responsible for developing test cases, performing various types of testing, conducting root cause analysis on defects, and contributing to the continuous improvement of our software testing processes. Additionally, you will evaluate the functioning of the website and provide valuable feedback.

Key Responsibilities:

1. Collaboration and Requirement Analysis:

- Work collaboratively with project developers, business analysts, and the team members to

understand software requirements and user expectations.

2. Testing and Defect Management:

- Perform root cause analysis on defects found during testing to identify underlying issues and

potential project risks.

- Conduct exploratory and usability testing to proactively discover and report bugs before software

release.

- Execute comprehensive testing against the software to ensure all features function as designed

and meet intended user needs.

3. Website Functionality Check and Feedback:

- Regularly evaluate the functionality of the website to ensure it meets usability standards and user

expectations.

- Provide constructive feedback to developers and stakeholders regarding the website's

performance, user interface, and overall user experience.

4. Documentation and Reporting:

- Document test results, track defects, and provide clear and concise reports on testing progress

and outcomes to stakeholders.

- Communicate effectively with cross-functional teams to ensure alignment on testing results,

feedback, and priorities.

Qualifications:

● Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work

experience).

● Proven experience as a Software Tester or Quality Assurance Analyst.

● Strong understanding of software testing methodologies, tools, and processes.

● Experience in developing and executing test cases based on requirements and specifications.

● Ability to perform root cause analysis and effectively mitigate project risks related to defects.

● Proficiency in conducting exploratory testing and usability testing to identify potential issues.

● Excellent analytical and problem-solving skills with meticulous attention to detail.

About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it

Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.

Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

Responsibilities:

In this role you will collaborate with the engineering team and shall be responsible for:

• Test new and existing features (units and integration) and report errors and failures

• Work collaboratively with the developing team to correct errors and participate in testing for product releases

• Gathering requirements

• Test automation and test methodology (ex: TDD or BDD)

• Expertise in Test case design and test case execution.

Qualifications:

• 2+ years of experience as a QA Manual Tester

• Experience in Manual testing dashboards and chatbots shall be a plus.

• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing

• Keen attention to detail

• Ability to solve complex problems

• Determination and tenacity to commit to the end when solving issues

• Defects triage and follow up on the defects fixes.

• Worked with the developers and the functional team

• Understanding of Business Logic

Time management

• Concise writing

• Flexibility

• Critical thinking skills

• Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information

Functional: Manual Functional Testing of Web and Mobile Applications, Writing Test Cases, Regression Testing, Data Verification, GIT & JIRA, Basic Automation Testing,
Testing feeds - Understanding of JSON and XML structures, Testing tools like Postman, Swagger & Charles Proxy, Browser Development Tools,GIT & JIRA.

Position description: 2+ years of hands on experience in testing.

Primary Responsibilities:

• To work closely with software developers and product planners to understand more about what the product is for, its key features and the intended audience
• Required to carry out a mix of key functional and non-functional tests such as Sanity, Regression, Load, Security and Deployment
• Required to plan test cases in consultation with the stake holders
• Required to document all bugs and findings of these tests and ensuring they are addressed

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Our client owns and operates multiple brands in the personal advice industry connecting customers to advisors through its proprietary marketplace platform. Their platform has enabled 50+ million conversations with independent experts across a number of fields including relationship advice, spiritual advice, life coaching, and career advice.

Our client is based in San Francisco, USA, and is expanding in Bangalore to bring in top talent and build out exciting new features for their customer-facing e-commerce products. They are looking for top test/quality assurance (QA) engineers to ensure their very high-quality bar is met and raised. As a Quality Assurance Engineer, you will develop and execute feature and regression test suites to ensure product quality.

Role & Responsibilities:

• Work closely with a scrum team and collaborate in all stages of the Software Development Life Cycle (SDLC)
• Key contributor for manual end-to-end functional & regression testing"
• Review feature specifications and design documents and provide timely and meaningful feedback
• Own the acceptance criteria process with developers and create detailed, comprehensive, and well-structured test plans and test cases for features
• Estimating, prioritizing, planning, and coordinating testing activities with the rest of the QA team along with releases
• Identify, record, document, and track bugs
• Collaborate with internal teams (e.g. developers, product managers, stakeholders) to identify requirements and communicate progress & releases

Desired Skills & Experience:

• At least 5 years of experience in Software Quality Assurance / Software Development
• Experience in agile & scrum methodologies
• Ability to write clear and comprehensive acceptance criteria, test plans, and test cases
• Hands-on experience with both white box and black box testing
• Excellent communication skills
• Knowledge of SQL scripting
• BS degree in Computer Science/Engineering or a related subject is a plus
• Automation experience within the Selenium framework (Java) is a plus
• Performance (stress/load) testing is a plus

Perks & Benefits:

• Friendly, talented, collaborative, and entrepreneurial team
• Competitive and comprehensive benefits and perks
• Generous holiday and PTO policies
• Training and development opportunities and allowance
• Fun and inclusive digital, and (in the future) in-person events
• Employee groups - DEI committee, fun committee, wellness group, and more
• Flexible remote work

The company is the industry-leading collection of online destinations (including Astrology.com, Horoscope.com, Keen, and PsychicCenter) providing spiritual guidance on love, relationships, career, health, and life overall. They are passionate about connecting people with the world's best advisors (including psychics, tarot card readers, life coaches, and more) and content to empower everyone to live happier lives.

A team of over 100 employees is powered by their diverse perspectives and company core

values:

• They are humble. They believe the best result is achieved by leveraging others perspectives
• They think like owners. They make decisions that optimize for the greater good of the organization
• They challenge limiting beliefs. They are at their best when they identify and shatter the status quo expectations

The company is an equal opportunity workplace and is an affirmative action employer. They are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

About Typito 

Responsibilities:

• Become the gate-keeper for Product Quality that we offer our customers and uphold the high standard of customer happiness we've achieved so far - https://www.g2.com/products/typito/reviews
• Work closely with engineers and product managers in rolling out new features and enhancements across Typito.
• Own and manage an exhaustive list of test-cases as part of the product development and document iterations of testing we do
• Develop an understanding of the Typito product and document use-case scenarios
• Own efforts on Functional, Regression, UI testing for Web and Mobile
• Participate in product feature rollouts and suggest useful feature additions on the app and recommend improvements in Typito to enhance user experience
• Be an advocate of app performance and lead initiatives on this front.

Requirements:

• Experience - At least 2 years experience being part of a QA team with defined responsibilities that gave you exposure to efficient testing and deployment processes.
• Impeccable communication skills - You'll be collaborating with multiple teams, having the ability to communicate with both technical and non-technical people is necessary.
• Critical thinking skills - You know how to think from a customer's perspective throughout the entire development cycle #empathy. You should be able to create lots of "What If" scenarios and make sure the app is battle-tested to handle those scenarios.
• Quick learner - Typito app is changing at a rapid pace, there is no single way to handle issues that come up. You must adapt quickly to new tools and techniques that keep improving your own workflow.
• Collaboration skills - As mentioned above, you'll be collaborating with developers and product managers, alike. It's important that you understand how to convey important issues to other people, and to listen well. We believe in the power of red-flagging and we expect the QA function to help us get upto speed on challenges faced by our customers.
• Automation testing skills is a strong plus as we would be experimenting with automation suites that can make our QA function more robust and efficient.

• 3+ years demonstrated experience in the Testing Web & mobile applications.
• 1+ Years of experience in Js based Web application testing. (Like: Angular Js, Vue Js, react js)
• Create and maintain API-based automation test scripts using tools like J meter, SoapUI or Postman
• API Automation using Soap UI/Rest assured / Postman (Mandatory)
• Create and maintain API specific test plans
• Conducting Performance and Load tests on the API's and provide detailed report and analysis on metrics like Breakage point etc.
• Participate in creating and clarifying User Stories, and in planning Sprints.
• Maintaining all the testing artefacts in SharePoint.
• Updating test management tools (JIRA / Bugzilla etc) so that the current status of the project can be known at any time by stakeholders.
• Issue tracking, analysis and reporting.
• Excellent verbal and written communication skills.