customer support executive

● The individual will have the vision and drive necessary to develop and lead our design team, both creatively and commercially.

● The role demands regular interaction & management of internal teams (Designers Developers, Business Development), external stakeholders (Clients & Vendors), and direct reporting to Management (Directors).

● With experience in managing people, he/she will enjoy being involved in the day to day whilst maintaining the ability to consider the bigger picture.

Responsibilities:

● Work with principal stakeholders & decision makers in client organizations to understand their Business/Organization Goals, User/Customer Behavior, and create Design Roadmaps & Strategies

for their Services & Products.

● Collect & analyze Business Requirements, create Design briefs & proposals, convert sales inquiries into projects.

● Lead prioritization discussions with leadership teams, defining scope, budget, timelines and resource allocation.

● Lead the Design Studio & projects to on-time and quality delivery as agreed by the client.

● Guide excellent design delivery, with thorough understanding of UX & UI Design.

● Work closely with Frontend & backend development, Content & Communication, Digital

Marketing and other teams to ensure the success of the projects.

● Raise and negotiate issues and risks with senior management of the client.

● Manage profitability of the projects & design studio.

● He/she needs to guide team members well and facilitate their constant learning in the organization.

● Stay up-to-date with latest achievements, best practices and trends in design.

● Establish best practices and design-thinking processes across the organization.

Expectations:

● Minimum 10+ years of core UX & UI Design experience.

● At least 3 years of experience leading and managing a small to medium design team (20 to 40 Members).

● Should have led at least 12 product design client projects hand-on, involving UX & UI Design teams, Front end development teams.

● Should have led & delivered at least 3 client projects in CX or Service Design.

● Experience in UX & UI Design for web, mobile & TV.

Exp-Min Year

Location Kolkata-On site & Remote

Sal-Nego

JD

Hands on design and in depth development experience in Microsoft NET

·        technologies including C#, ASP NET MVC, Web API, Entity Framework and LINQ

·        knowledge of MS SQL Server 2014 above

·        Experience with version control systems GIT

·        Experience creating and consuming web services including REST JSON

·        Skills (Technical / Specialist Skills)

·        Proficiency in .NET Development with .NET Framework 4.5 or later, Asp.net MVC,

·        C#, Web API, LINQ, Entity Framework, SQL Server 2014 or above, jQuery.

Roles and Responsibilities

§ Writing, editing and publishing engaging content for various social networks, including Instagram, Linkedin, Twitter and Facebook etc.

§ Tracking and reporting on social media responses by analyzing traffic to the site

§ Update our social media pages with compelling company news, events, celebrations or solutions and services

§ Respond to questions and comments on our social media pages in a timely and accurate manner

§ Maintaining a visible online on social media presence and adhering to the marketing goals

§ Increasing the company's awareness and readership by using relevant advertising techniques

§ Optimize social media content (language, message, tone) on the basis of the behaviour of our target audience

§ Familiarity with paid advertisement and aware about different websites, and tools for creating graphics, images and video content

§ To create a range of engaging digital content such as Marketing and     

 Promotional videos and Reels to be used across a variety of online

 platforms and social media channels.

§ To help us maximise our online profile and develop our ever-growing social media presence through the creation of video driven strategies and digital media content.

§ Pays attention to trends on Instagram Reels creating and analyzing what works for our business.

§ Coordinate with the creative department to create advertising/engagement posts (e.g. for Company Events, Job posts, etc.)

§ Contribute to the creation of various content materials including: Blogs, Articles, Website Pages, Email templates, Social Media posts etc

§ Develop a deep understanding of MHFAI’s business, brand voice, and target audiences.

§ Develop posts and articles on a wide range of topics that resonate with our target audience and drive traffic to our website

§ Proofread and edit content to ensure high-quality standards, including grammar, spelling, and punctuation

§ Continuously discover and implement new editing technologies and     industry best practices to maximize efficiency

§ Requirements and skills

§ 3+ years of solid experience in digital content marketing or related fields

§ Excellent written and oral Communication skills

§ The ability to create original web content with images or videos

§ Proven work experience as a Social Media content writer or a similar role

§ Hands-on experience using various social media platforms to advertise

§ Proven record of excellent writing demonstrated in a professional portfolio

§ Ability to work independently with little or no daily supervision

§ Working knowledge of SEO, analytics tools, and keyword research

§ Strong research skills and the ability to synthesize complex information into clear and concise content

§ Creative thinking and the ability to generate innovative ideas

Key skills expected:

• WordPress Plugin Development
• WordPress Custom Theme Development
• HTML + CSS
• Core PHP
• MySQL

Job description:

• Extensive knowledge and experience of custom WordPress development using JavaScript and PHP frameworks.
• Experience and ability to build WordPress plugins from detailed briefs and mock ups using best practices, clean reusable and expandable code.
• Experience in using cPanel and deployment
• Development and Maintenance of high-traffic WordPress and WooCommerce based websites
• Developing front-end websites and applications using HTML, CSS, Javascript, jQuery, PHP
• Basic knowledge of JavaScript, JQuery, theme and color combination for websites.
• Good communication and interaction skills.

JOB Description:

Techminds Group founded in 2007, and headquartered in New Jersey, USA is a Global Information Technology Services firm known for its deep industry experience and high customer satisfaction. Techminds Group is an NJFast50 winner (2016), Inc 5000 (2017) Winner, one of the fastest-growing private companies in America, and also a Microsoft Certified Partner focused on Data Management, Enterprise Resource Planning, and Azure platform solutions.

Our Microsoft Dynamics NAV / Business Central team has an opening for a highly competent Senior Microsoft Dynamics NAV / Business Central Developer (Technical Consultant) who can work independently as well as part of a team. You will be joining one of the most experienced Microsoft Dynamics NAV / Business Central implementation teams in the US who manage many interesting and challenging projects. This is also a customer-facing role, and you must be able to demonstrate thorough technical knowledge of Microsoft Dynamics NAV / Microsoft Dynamics 365 Business Central.

Role

· You act as a sparring partner for consultants in the preparation of functional designs and think along with them about the scope of the project.

· You work on Dynamics Business Central (NAV) migration projects, between various versions and systems.

· You implement (customized) solutions.

· You work along on integration solutions between Dynamics 365 and other systems.

· You can take the lead as (Lead) Technical Consultant on projects. This includes managing the Technical Consultants working on the project, writing, and maintaining technical documentation, and ensuring that development agreements are kept.

Skills Required

· Experience configuring, developing, and delivering Microsoft Dynamics 365 Business Central / Microsoft Dynamics NAV / in all functional areas

· You should have analytically strong and should have knowledge of business processes

· Solid C/AL and AL skills and experience with automated testing

· Excellent analytical and problem-solving abilities

· Strong interpersonal and communication skills

· Team players who are highly customer focused

· Proven experience with the delivery of high-quality solutions according to timelines and budgets

· You Should have (preferably) obtained the most recent certificates for developing with Microsoft Dynamics 365.

· Knowledge and experience with Azure DevOps and Power Automate are preferred

· You should have experience with Microsoft SQL Server Reporting Services; interfaces of NAV/BC to other systems and web services are a plus.

· You should have knowledge of RDLC Reporting.

· Extensive experience in the Microsoft Power Platform MS PowerApps, MS Flow, and PowerBI.

· Experience in creating and configuring SharePoint intake workflow applications.

· Experience developing modern apps for SharePoint Online.

As a Director Engineering, your role & responsibility will include the following.  

• Define the product roadmap and delivery planning. 
• Provides technical leadership in design, delivery, and support of product software and platforms. 
• Participate in driving technical architectural decisions for the product.  
• Prioritization of the features and deliverable artifacts 
• Augmentation of the product development staff.  
• Mentor managers to implement best practices to motivate and organize their  teams. 
• Prepare schedules, report status as well as make hiring decisions. 
• Ensure to provide proven ability to evaluate and improve software development  best practices. 
• Provide DevOps and other processes to assure consistency, quality and  timeliness. 
• Participate in interviewing as well as hiring final decisions. 
• Guide and provide input to all strategic as well as technical planning for entire  products. 
• Monitor and provide input for evaluation and prioritize change requests.
• Create and monitor the set of policies that establish standard development  languages, tools, and methodology; documentation practices; and examination  procedures for developed systems to ensure alignment with overall architecture.' 
• Participate in project scope, schedule, and cost reviews. 
• Understand and socialize product capabilities and limitations. 
• Identify and implement ways to improve and promote quality and demonstrate  accuracy and thoroughness. 
• Establish working relationships with external technology vendors. 
• Integrate customer requirements through the engineering effort for championing  next generation products. 
• Quickly gain an understanding of the company's technology and markets,  establish yourself as a credible leader. 
• Release scheduling. 
• Keeps abreast of new technologies and has demonstrated knowledge and  experience in various technologies. 
• Manage 3rd party consulting partners/vendors implementing products. 
• Prepare and submit weekly project status reports; prepare monthly reports  outlining team assignments and/or changes, project status changes, and  forecasts project timelines.
• Provide leadership to individuals or team(s) through coaching, feedback,  development goals, and performance management. 

• Prioritize employee career development to grow the internal pipeline of leadership  talent. 
• Prioritize, assign, and manage department activities and projects in accordance  with the department's goals and objectives. Adjust hours of work, priorities, and  staff assignments to ensure efficient operation, based on workload. 

Qualification & Experience  

• Master’s or bachelor’s degree in Computer Science, Business Information  Systems or related field or equivalent work experience required. 
• Relevant certifications also preferred among other indications of someone who  values continuing education. 
• 15+ years’ experience "living" with various operating systems, development tools  and development methodologies including Java, data structures, Scala, Python,  NodeJS 
• 8+ years of individual contributor software development experience.
• 6+ years management experience in a fast-growing product software  environment with proven ability to lead and engage development, QA and  implementation teams working on multiple projects. 
• Idea generation and creativity in this position are a must, as are the ability to  work with deadlines, manage and complete projects on time and within budget. 
• Proven ability to establish and drive processes and procedures with quantifiable  metrics to measure the success and effectiveness of the development  organization. 
• Proven history of delivering on deadlines/releases without compromising quality. 
• Mastery of engineering concepts and core technologies: development models,  programming languages, databases, testing, and documentation. 
• Development experience with compilers, web Services, database engines and  related technologies. 
• Experience with Agile software development and SCRUM methodologies. 
• Proven track record of delivering high quality software products. 
• A solid engineering foundation indicated by a demonstrated understanding of  
• product design, life cycle, software development practices, and support services.  Understanding of standard engineering processes and software development  methodologies. 
• Experience coordinating the work and competences of software staff within  functional project groups. 
• Ability to work cross functionally and as a team with other executive committee  members. 
• Strong verbal and written communication skills. 
• Communicate effectively with different business units about technology and  processes using lay terms and descriptions.  
•  
• Experience Preferred: 
• Experience building horizontally scalable solutions leveraging containers,  microservices, Big Data technologies among other related technologies. 
• Experience working with graphical user experience and user interface design. 
• Experience working with object-oriented software development, web services,  web development or other similar technical products. 
• Experience with database engines, languages, and compilers  
• Experience with user acceptance testing, regression testing and integration  testing. 
• Experience working on open-source software projects for Apache and other great  open-source software organizations. 
• Demonstrable experience training and leading teams as a great people leader.
•  

Minimum 4 years exp 

Skillsets:

1. Build automation/CI: Jenkins
2. Secure repositories: Artifactory, Nexus
3. Build technologies: Maven, Gradle
4. Development Languages: Python, Java, C#, Node, Angular, React/Redux
5. SCM systems: Git, Github, Bitbucket
6. Code Quality: Fisheye, Crucible, SonarQube
7. Configuration Management: Packer, Ansible, Puppet, Chef
8. Deployment: uDeploy, XLDeploy
9. Containerization: Kubernetes, Docker, PCF, OpenShift
10. Automation frameworks: Selenium, TestNG, Robot
11. Work Management: JAMA, Jira
12. Strong problem solving skills, Good verbal and written communication skills
13. Good knowledge of Linux environment: RedHat etc.
14. Good in shell scripting
15. Good to have Cloud Technology : AWS, GCP and Azure