customer support executive

Role: Jr / Sr. Quality Engineer

Exp: 6 Months to 5 Years

Salary: based on experience

Location:  Pune work location, Interview location: Bhugaon

Main Responsibilities

1) Quality Standardization:

 To set Quality Standards for Acceptance of Materials as per Indian Standard Codes and specified requirements.

 Prepare Project Quality Plan as per stated quality requirements.

 Prepare inspection and testing plan for materials and activities.

 Formulating work procedure for construction activities and its implementation.

 Implementation of preventive measures for better quality product..

 Monitoring timely closer of NCR and its reoccurrence.

 Set Quality Objectives.

2) Inspection and Testing :

 Ensuring testing of materials is carried out as per ITP.

 Doing inspection of activities going on at site.

 Issuing NCR for defective / non-conforming works.

 Ensuring concrete and lab equipment’s are calibrated.

 Monitoring cube test reports and its deviation.

3) Training & Development:

 Conduct activity base training program for staff and workmen’s.

4) MIS:

 Preparing and submitting Quality reports on weekly basis.

 Conduct weekly quality review meeting.

We are looking for an experienced Java Developer with strong proficiency in Kafka and MongoDB to join our dynamic team. The ideal candidate will have a solid background in designing and developing high-performance, scalable, and reliable applications in a microservices architecture. You will be responsible for building real-time data processing systems, integrating various services, and ensuring smooth data flow across systems.

Key Responsibilities:

• Design, develop, and maintain scalable Java applications with a focus on performance and reliability.
• Build and maintain Kafka-based real-time data pipelines for handling high-volume, low-latency data.
• Work with MongoDB to design and optimize database schemas and queries for high throughput and availability.
• Collaborate with cross-functional teams to define, design, and implement new features and improvements.
• Troubleshoot and resolve issues related to system performance, scalability, and reliability.
• Ensure software quality through best practices, including testing, code reviews, and continuous integration.
• Implement and maintain security best practices in both code and data handling.
• Participate in agile development cycles, including sprint planning, daily standups, and retrospectives.

Required Skills & Qualifications:

• 7+ years of experience in Java development, with a strong understanding of core Java concepts (J2EE, multithreading, etc.).
• Hands-on experience with Apache Kafka, including setting up brokers, producers, consumers, and understanding Kafka Streams.
• Proficient in working with MongoDB for designing efficient data models, indexing, and optimizing queries.
• Experience with microservices architecture and RESTful APIs.
• Familiarity with containerization technologies like Docker and orchestration tools like Kubernetes is a plus.
• Strong understanding of distributed systems, message-driven architectures, and event streaming.
• Familiarity with version control systems like Git.
• Excellent problem-solving skills, with the ability to debug and optimize code for high-performance systems.
• Experience with CI/CD pipelines and automated testing.

Customer Experience Executive (Retail Store Sales)

Location: Bandra & Prabha Devi, Mumbai

Job Description

• Providing customers information on the retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions

• Replenishing retail shelves as per store requirement

• Managing store visual merchandising and managing customer billing and giftwrapping

• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations

• Maintaining a safe and healthy work environment

• Following the cleaning and hygiene guidelines set by the store

Skill & Qualifications:

•Candidate should ideally have 2- 3 years of experience in the similar profile

• Graduate in any stream. Hotel Management qualification/ course will be an added advantage

• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality

• Good written and verbal communication skills

• Ability to work well under pressure

• Flexible and works well with a team

• Ability to multitask

Reporting Manager: Store Manager

• Conducting analysis of website and application requirements.
• Writing back-end code and building efficient PHP modules.
• Developing back-end portals with an optimized database.
• Troubleshooting application and code issues.
• Integrating data storage solutions.
• Responding to integration requests from front-end developers.
• Finalizing back-end features and testing web applications.
• Updating and altering application features to enhance performance.

• Bachelor’s degree in computer science or a similar field.
• Knowledge of PHP web frameworks including Yii, Laravel, and CodeIgniter.
• Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
• Understanding of object-oriented PHP programming.
• Previous experience creating scalable applications.
• Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
• Ability to project manage.
• Good problem-solving skills.

What you need to have:

• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities
• Responsible for distributing information to team members and stakeholders
  
• Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines
  
• Address customer concerns in reference to products, services rendered or employee interactions
  
• Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients