customer support executive

Job Description

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Responsibilities

- Design and build applications for the iOS platform

- Ensure the performance, quality, and responsiveness of applications

- Collaborate with a team to define, design, and ship new features

- Identify and correct bottlenecks and fix bugs

- Help maintain code quality, organization, and automatization

- (Add other responsibilities here that are relevant)

Skills

- Proficient with Objective-C or Swift (depending on project requirements), and Cocoa Touch

- Experience with iOS frameworks such as Core Data, Core Animation, etc.

- Experience with offline storage, threading, and performance tuning

- Familiarity with RESTful APIs to connect iOS applications to back-end services

- Knowledge of other web technologies and UI/UX standards

- Understanding of Apple’s design principles and interface guidelines

- Knowledge of low-level C-based libraries is preferred

- Experience with performance and memory tuning with tools (such as Instruments and Shark, depending on project needs)

- Familiarity with cloud message APIs and push notifications

- Knack for benchmarking and optimization

- Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)

• 3+ years of overall application development experience
• 5 years of Java 8, J2EE, Spring Boot, Spring MVC, JPA
• 2 years of Angular 8+, TypeScript, JavaScript, HTML, CSS
• Expert knowledge of SQL and PL SQL programming with MySQL database
• Strong knowledge of Maven, Junit, Mockito, GitLab, GitHub, and Jira
• Nice to have Docker implementation experience
• Experienced with TDD test driven development and automated unit testing including UI unit testing frameworks
• Expert knowledge of  JSON RESTful web service development
• Experience with code reviews development of coding standards practices improving the quality in the software code
• Ability to work independently, take initiative to ensure efficient and timely resolution of production issues
• Excellent problem-solving design development and debugging skills
• Ability to solve problems using an analytical approach decisive fast moving quick and constructive resolutions of conflicts and a can-do attitude
• Expert knowledge in Agile Scrum practices Software Development and Application Life Cycle Management

Company Name: Intraedge Technologies Ltd (https://intraedge.com/" target="_blank">https://intraedge.com/)

Type: Permanent, Full time

Location: Any

A Bachelor’s degree in computer science, computer engineering, other technical discipline, or equivalent work experience

• 4+ years of software development experience
• 4+ years exp in programming languages- Python, spark, Scala, Hadoop, hive
• Demonstrated experience with Agile or other rapid application development methods
• Demonstrated experience with object-oriented design and coding.

Job Responsibilities:

- Design and develop high-volume, low-latency applications for mission-critical systems, delivering high-availability and performance.

- Contribute in all phases of the development lifecycle: concept, design, build, deploy, test, release to app stores and support.

- Diagnose performance issues, fix bugs (including crashes and ANRs) to increase the functionality of the application.

- Write well designed, testable, efficient code.

- Ensure designs are in compliance with specifications

- Prepare and produce releases of software components

- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

Desired Profile :

B.Sc. (CS or IT) + MCA/ BCA + MCA/ B.Tech. /B.E. (CS or IT) .

Experience required- 1 - 2 years

- Subject Proficient in Java/Kotlin programming

- Knowledge and experience in Flutter Framework and DART programming

- Hands on experience in using RESTful APIs

- Hands on experience in designing and developing micro-services architecture and containers

- Object oriented analysis, UML and design using common design patterns.

- Hands on experience in development IDE Android Studio, Android SDK, Firebase Test Lab

- Experience with offline storage, threading, and performance tuning

- Familiarity with push notifications

- Familiarity with IOS integration with Flutter

- Experience using GitHub or similar environment

- Complete understanding of SDLC

- Experience with Agile development

- Experience with Material Design and Android UI design principles, patterns and best practices

- Good knowledge of adding third-party libraries for Eg. Twilio

- Ability to understand business requirements and translate them into technical requirements

• Having working experience in Service based company
• Having Engineering as bachelor degree is must
• Experience working ecommerce platform
• Soft spoken and good listener
• Good with Quant and reasoning
• Understanding of agile and scrum
• Good with commitment
• Integration of user-facing elements developed by front-end developers with server side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Integration of data storage solutions
• Strong proficiency with JavaScript
• Good understanding of server-side CSS preprocessors
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git

Job Profile: Software Development Engineer IV - iOS - StoreFront team

Location: Bangalore | Karnataka

ABOUT THE TEAM & ROLE:

Swiggy's StoreFront Engineering team helps customers enjoy personalized discovery and purchase experience across multiple product lines (Stores, Food, Genie and Instamart). The team is enabling this by developing thoughtfully crafted applications, smart cataloging, relevance-based search & intent-driven merchandising, checkout management solutions, and payment systems.

We are looking for engineers who have hands-on experience in building highly reliable distributed systems and have deep expertise in database design & performance tuning. Knowledge of Machine Learning and other Predictive Modeling techniques will be added strength. Few interesting problems we are solving include:

1. Client-facing Applications

2. Smart Catalog & Category Intelligence

3. Personalized Search & Merchandising experience

4. Payments

5. Pricing

6. Order Management System

At Swiggy, SDE IV(s) play an integral role in owning end-to-end Design/Architecture of complex systems. They co-own the technology vision of the respective team and significantly contribute to the overall success of the team. They partner with the product/business teams to understand the product features and specifications, translate them into high level and low-level design thereby facilitating the team in design and development of mission critical applications.

What qualities are we looking for?

• Hands on experience in mobile application development for at least
• Hands on working experience in Swift
• Experience in multithreaded programming and memory optimization
• Ability to learn and grow in a fast paced setup
• Working knowledge of iOS Architectural Components and Design Patterns
• Very good debugging skills
• Good knowledge in implementing Pixel Perfect designs
• Good in Data Structures and Algorithm

What will you get to do here?

• Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team
• Driving the adoption of best practices & regular Participation in code reviews, design reviews, architecture discussions
• Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create
• Implementation of long term technology vision for your team
• Responsible for complete architecture of your product
• Creating architectures & designs for new solutions around existing/new areas
• Decide technology & tool choices for your team & be responsible for them

Job Brief

Role and Responsibilities:

• Provide technical assistance to the customers by performing the following duties:
• Take control of and resolve complex technical and escalated customer problems
• Should have excellent communication & troubleshooting skills.
• Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary.
• Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems.
• Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
• Perform routine maintenance of internal services as and when required.
• Ability to analyze, research, and solve technical and unique problems.
• Good in computer science fundamentals.
• Creative, independent, self-motivated, and willing to learn new technologies.
• Prepare accurate and timely reports.

Skill and Requirements:

• Good understanding of QA methodologies and processes.
• Good command of Linux CLI tools - including system administration, data analysis and munging.
• Excellent command and understanding of databases like RDBMS, Mongo, and key-value stores like Redis.
• Proficiency in at least one scripting language python, node, etc.
• Have prior experience in testing back-end systems that involve interaction with multiple restful services.
• Must be able to think proactively; excellent follow-through and attention to detail.
• Knowledge of distributed applications/service-oriented applications is a plus.

Good to have:

• Knowledge of Kibana/ElasticSearch
• Knowledge of Error Monitoring Tools like Sentry, StackDriver, etc.
• Knowledge of APM tools like New Relic, App Dynamics, Ruxit, etc.
• Knowledge of support tools like FreshDesk, Jira Helpdesk or Zendesk.

Required Experience and qualifications:

• Should have an engineering / BSc / equivalent degree with 1 - 2 years of relevant work experience.
• Ability to work independently and efficiently to meet deadlines and SLAs.
• Ability to promptly answer & support-related tickets, chats, emails and phone calls.