Job Description: Customer Service Executive (Hindi Voice Process)
Company: Hippdocloud Technologies
Location: Visakhapatnam
Experience: 0-1 year
Qualification: Any Graduate
Job Overview:
As a Customer Service Executive, you will be responsible for providing excellent customer service to clients in the Hindi language.
You will handle customer inquiries, resolve complaints, and provide information about company products and services.
The role involves communicating with customers primarily through voice calls.
Responsibilities:
Handle incoming customer calls and provide assistance in a professional and courteous manner.
Address customer inquiries, complaints, and provide appropriate solutions.
Maintain accurate and detailed records of customer interactions and transactions.
Collaborate with team members and other departments to ensure customer satisfaction.
Stay updated on company products, services, and policies to provide accurate information to customers.
Follow communication scripts and guidelines to ensure consistent and effective customer interactions.
Identify and escalate priority issues to the appropriate department or supervisor.
Provide feedback and suggestions for process improvements to enhance customer experience.
Requirements:
Fluency in Hindi and Telugu languages is essential.
Excellent verbal and written communication skills in Hindi.
Strong customer service orientation and problem-solving skills.
Ability to handle customer inquiries and complaints with empathy and professionalism.
Basic computer skills and familiarity with CRM systems.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Prior experience in customer service or call center roles is preferred but not mandatory.
Shubham Vishwakarma
Full Stack Developer - Averlon
About HIPPO CLOUD TECHNOLOGIES
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LeadershipOverview
We are seeking an Azure Solutions Lead who will be responsible for managing and maintaining the overall architecture, design, application management and migrations, security of growing Cloud Infrastructure that supports the company’s core business and infrastructure systems and services. In this role, you will protect our critical information, systems, and assets, build new solutions, implement, and configure new applications and hardware, provide training, and optimize/monitor cloud systems. You must be passionate about applying technical skills that create operational efficiencies and offer solutions to support business operations and strategy roadmap.
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- Architect data platforms using Azure services such as Azure Data Fabric, Azure Data Factory (ADF), Azure Databricks (ADB), Azure SQL Database, and One Lake etc.
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Qualifications:
- Overall 7+ years of IT Experience & minimum 2 years as an Azure Data Lead
- Strong expertise in all aspects of Azure services with a focus on data engineering & BI reporting.
- Proficiency in Azure Data Factory (ADF), Data Factory, Azure Databricks (ADB), SQL, NoSQL, PySpark, Power BI and other Azure data tools.
- Experience in data modelling, data warehousing, and business intelligence concepts.
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- Self-starter, ability to work independently and within a team.
NOTE: IT IS MANDATORY TO GIVE ONE TECHNICHAL ROUND FACE TO FACE.
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Tracking and Reporting
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KRAs-
- Development and execution of quarterly and yearly lead generation plan.
- Performance indicators will include-
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● Strong hands on experience in JavaScript, HTML5, CSS3, CSS3 Animations.
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- Proven development experience on smartphone platforms.
- Hands-on experience on React Native Framework, including React JS, React Native, and JavaScript.
- Extensive programming experience with at least one programming language such as Swift, Java, JavaScript.
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Thanks & REgards
Surabhi
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Python
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Google Analytics
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Amazon Web Services (AWS)We expect tech leads to taking a collaborative approach to leading their team. This is especially important when considering the amount of experience that each of our consultants brings.
Given this, we expect you to:
● Respect the other members of your team and recognize you don’t always know best.
● Spot gaps in team capability and figure out how to fix them as a team.
● Be hands-on, able and willing to contribute to development, however, don’t expect to be coding all of the time.
● Encourage the team to be proactive, give them responsibility
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● Have a clear understanding of the deployment architecture
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● Build good relationships with your team members. Act as a mentor when required
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon