customer support executive

Required Skills & Qualifications:

● 3+ years of experience in Quality Assurance & Software Testing.

● Strong expertise in JIRA for bug tracking and test management.

● Proficiency in manual testing, including UI, functional, regression, and integration testing.

● Experience in automation testing using Selenium, JMeter, or similar tools (preferred).

● Strong understanding of Agile/Scrum methodologies.

● Hands-on experience with API testing tools like Postman or SoapUI.

● Familiarity with SQL queries for database validation.

● Excellent analytical, troubleshooting, and communication skills.

Job Title: Sales Manager

Department: Sales

Reports to: Vice President - Sales

Location: Mumbai

Academic Qualifications: Graduate/Postgraduate degree or diploma in Sales/Marketing Management

Functional Competencies:

B2B Sales

Client Relationship Management

Lead Generation and Prospecting

Sales Target Achievement

Team Collaboration

Industry Preference:

Hospitality

Real Estate Sales

Similar Industries (e.g., Commercial Real Estate, Facility Management)

Requisite Experience: 2 to 5 years of relevant experience in sales, with a proven ability to meet and exceed sales targets

Compensation: 10 LPA to 14 LPA, based on experience and qualifications. Candidates are also eligible for performance-based incentives.

Job Role:

The Sales Manager will play a key role in driving sales efforts for Quest Coworks. This role involves managing sales processes, generating leads, and maintaining strong client relationships to drive revenue generation. The Sales Manager will work closely with the senior sales team to achieve sales targets and maximize business growth.

Key Responsibilities:

1. Sales Target Achievement:

Drive and achieve sales targets for Office Space leasing and cross-seil additional services like Meeting Rooms, Training Rooms, Virtual Offices, etc.

2. Lead Generation

Generate new leads from potential clients in the corporate, hospitality, and residential real estate sectors, utilizing various channels such as networking, cold calling, and referrals.

3. Client Relationship Management:

Build and maintain strong relationships with existing cllents, ensuring satisfaction and loyalty while identifying opportunities for upselling.

4. Sales Presentations:

Present products and services to potential clients, addressing their needs and providing tailored solutions based on the Quest Coworks offering.

5. Sales Reporting:

Regularly update the team on progress toward sales targets, pipeline status, and lead conversion rates

6. Collaboration with Operations:

Work with internal teams to ensure smooth onboarding and transition of clients, resolving any queries or concerns they may have.

7. Market Research:

Keep up to date with industry trends and competitor offerings to effectively position Quest Coworks in the marketplace.

8. Negotiations:

Lead negotiations and work towards closing deals with clients, ensuring that both parties' needs are met.

9. Team Leadership & Management: Lead, mentor, and develop a high-performing sales team, ensuring motivation, goal alignment, and productivity.

Ideal Candidate:

1. Sales-Driven & Results-Oriented:

A motivated individual with a track record of exceeding sales targets and strong problem-solving abilities.

2. Industry Experience:

Experience in hospitality, residential real estate sales, or similar industries is preferred.

3. Consultative Selling:

Ability to adopt a consultative approach to understand client needs and present suitable solutions from the product portfolio.

4. Strong Communication Skills:

Excellent communication, presentation, and interpersonal skills, with a focus on closing deals and achieving positive outcomes

5. Negotiation Skills:

Ability to manage negotiations and close deals effectively, ensuring mutual benefit for both client and

organization.

Behavioural Competencies:

Strong accountability and ownership of sales targets.

Ability to work collaboratively within a team and cross-functional teams.

Self-driven with an ability to motivate oneself and others.

A customer-centric approach to relationship management.

Knowledge and Skills Required:

Proficient in email communication and MS Office.

Strong time management skills and ability to prioritize tasks effectively.

Analytical skills to track sales performance and customer trends.

Experience in market research and identifying new opportunities for growth.

Basic understanding of CRM tools and sales management systems.

Company's vision

Company is building a first-of-its-kind, lifestyle health product for Women in India. We believe that the future of health and fitness is digital, and women will drive the digital fitness revolution in India. Existing digital health and fitness products are

highly transactional and we see a huge opportunity to build a truly aspirational product that will inspire and empower millions of women to lead healthier lives. If you are passionate about building a product that blends together technology, content, and community, we would love to talk to you.

Candidate's role in company's Journey

The strength of company's engineering team is core to realising our vision. In this role, you will first and foremost be a technical leader but also have strong people leadership skills. You will be responsible for leading the engineering team to do their best work and empowering them to take on the challenges at the heart of what we are building. Your breadth and depth of experience will be important to shape the technology roadmap and solutions. You will work closely with the founders to help shape the strategy to deliver on our vision.

Responsibilities :

• Make hands-on contributions to product development via technical design and coding - all leaders at savage play a hands-on role.
• Nurture a team of talented engineers into a team of high performing, skilled software engineers.
• Find and hire top talent for your team as per the requirements of the business
• Work closely with the team to architect and develop the best technical design and approach to solve complex problems
• Take accountability of the overall health of the products you build and predictability of the deliverables of your team
• Develop the long-term strategy for your systems, while aligning them to the goals of the organization and translate that into an achievable road map.
• Manage and execute against project plans and delivery commitments.

What is the company looking for:

You are excited about building the business from grounds-up while defining and cultivating a product-oriented engineering culture. You are customer obsessed, love problem-solving, roll

up your sleeves and dive deep, collect data to make well-informed decisions, but use sound judgment in the face of insufficient data. You constantly challenge the status quo to drive innovation for impact. This is a hands-on role, and you will be leading by example, as opposed to via instructions.

Experience:

• 6-10 years of industry experience - experience in Mobile Engineering (Android/iOS) and consumer products is a must
• Have played a Tech Lead role in a high-growth startup or medium-sized product-focused tech company
• Demonstrated track-record of delivering well-engineered products with modern technologies
• Experience building full-stack applications with hands-on experience in the combination of programming languages: Java, Kotlin, JavaScript, Ruby, PHP, etc.
• Strong expertise on one or more SQL/NO-SQL databases (MySQL, Mongo, Postgres, etc.)
• Exposure to multiple cutting edge open-source frameworks required to build microservices architecture (API Management and Testing, Messaging - Kafka, SQS,
• RabbitMQ, etc. Monitoring - NewRelic, ELK, etc. Container orchestration. ).
• Experience building, deployment and maintaining high scale applications on public cloud (AWS, GCP, Azure)
• Expertise in agile software development processes, continuous integration, test automation and tools like Confluence, Git, Jenkins, and Jira.

Job Profile: Business Development Executive (BDE)

Company Profile: Skill Deck is a dynamic and young company focused on providing trainings to corporates and individuals and help them upskill in the HR and IT domains. We have various courses like payroll expert, talent sourcing expert, UI Development, PHP Development, MERN Stack Development etc. We also conduct workshops on various topics like PF Act, Labour Laws, Indian Payroll System etc. We are a trusted name in the field of HR and IT trainings and corporates rely on us for giving the best trainings to their workforce. We are venturing into training engineers too this year.

We also provide training to college students. We are empanelled with colleges for doing so. We are a trusted name there too. Upskilling is a byword for us.

Offices in: Bengaluru and Amritsar

Description:  You will start your journey at Skill Deck by being a part of a team that builds and maintains business relationships with corporate clients, individual clients and colleges. You will be responsible for connecting new clients with the company and increasing our revenue by inducing clients to give us an opportunity to train them and their people.

Sector: Learning and Development

Required Skill Sets:

If you are:

• Interested in making people learn new things
• Are passionate about cutting edge technology
• Fond of interacting with people
• Keen to explore facets of human behaviour

Skill Deck is the place where you can have fun working and enjoy a healthy work life balance.

Role: Individual Sales, Corporate sales and sales to academia.

Domain: B2B and B2C.

Location: Pan India. WFH.

Working Days and Hours: Monday to Saturday from 9:30 a.m. to 6:30 p.m. with a 1 hour break in between.

Academic Qualifications: Undergraduates and graduates are eligible to apply.

Language: Speaking good English is mandatory.

Rounds of interviews:

Telephonic screening

Final Telephonic interview.

CTC:  Attractive CTC and excellent performance based incentives.

Responsibilities:

• Lead the development team and ensure projects are completed smoothly and on schedule.
• Stay ahead of the game by finding and using new technologies to boost the business.
• Work hand in hand with the crore team to figure out their needs and keep our products on point with the market trends.
• Keep our products high quality, scalable and secure.
• Develop and maintain a detailed project plan to track progress and ensure that projects are completed on time and within budget.
• Brainstorm and plan the company's tech strategy with the CTO and other important leaders.
• Keep up to date with the latest tech trends and find new growth opportunities.
• Give the development team technical guidance and be a mentor to them.

Requirements:

• Bachelors or Masters's degree in Computer Science, Software Engineering or a related field.
• 8+ Years of experience leading software development teams with a track record of delivering complex products.
• Technical know-how and experience with the latest software development tech.
• Proven experience in identifying and implementing new technologies to drive business results.
• Experience handling challenges and taking advantage of the opportunities that come with working in a startup environment.
• Ace leadership, communication and teamwork skills.
• Self-starter with loads of drive and a desire to make things happen.
• Understand the Mobile development Landscape, especially Android and IOS.
• Hands-on experience with API-based development.

Development Projects

Backlog Create: Work with cross functional teams to breakdown the quarterly objectives into tasks and create backlog in Jira

Groom: Review the backlog regularly for each product / team and keep the items up-to-date and prioritized

Planning: From the backlog create sprint plans for all our products and cross functional teams every two weeks

Estimation: Ensure all the tasks in sprint have assignments, estimates added in Jira and the time spent is recorded

• Ensure all the tasks in sprint have start and end dates - Scheduling, Tracking, Releases
• Work with team to plot the tasks in the sequence as they would be delivered to ensure the planning is realistic
• Attend regular sprint meetings and monitor the progress against the plan o Find out the dependencies and work with cross functional teams to resolve them. 
• Find out the risks, create plans to mitigate them
• Work with cross functional teams to determine the scope of each release o Prepare release plans
• Review the release progress regularly 
• Manage the dependencies and risks

Documentation

• Process Documents : Document the processes that the teams follow and their life-cycle

• Product Documents : Work with cross functional teams to ensure the documentation artifacts are created for each release, reviewed and signed off before the release

Reporting : Weekly Progress Reports o Sprint Reports

Communication

Apart from regularly reporting the project manager need to be able to communicate with teams and management on a day-to-day basis on ongoing product development and release activities to be effective

Customer Projects

• Meet regularly with customers to understand the issues, solution to the use-cases, update implementation schedule and key milestones                                                                                                                   
• Work with customers to plans, schedule and execute the deployment, integration, upgrade, migration activities                                                                                                                                                                                                                                                                                                                 Obtain feedback on product and service performance and take them to management and cross functional teams to ensure they are added to the product backlog                                                                                                                   
• Serve as the primary voice of the customers within Acceldata and advocate on customers’ behalf                                                                                                                   Engage in and coordinate efforts to provide customer support and solutions by leading cross-functional efforts to ensure customer success                                                                                                                   
• Attend periodic business review meetings, as required, to provide progress on specific customer accounts                                                                                                                   Develop and manage improvement strategies for customer success. Hold retrospective reviews after every key milestone, document the outcomes and ensure the actions are implemented                                                                                                                   
• Coordinate with the Site Reliability team to drive value with key accounts
• Prepare periodical reports on customer’s health and report out to management to identify customer experience risks and drive internal change to support continuous customer experience improvement                                                                                                                                                                                            

Knowledge, Skills and Experience:                                                                                                    

• To succeed at this job, you must have 5 - 8 years of experience in managing development projects   
• 3 - 5 years of experience in managing releases /roll out to customers 
• Be Customer Success driven to Have strong leadership and influencing skills 
• Have the ability to track and manage multiple customer programs from inception to implementation o Be able to collect, analyze, present data in support of recommendations 
• Possess the ability to foster working relationships and establish trust across the organization both internally and with customers.

Job Description:

• Understand business model and create project roadmap. Break down the big requirements into smaller chunks and prioritize as per the business outcome
• Actively work with product and technology team in a seamless manner
• Coordinate with the User Experience team to design the final intuitive UI and define the overall tech solution along with the IT team
• Leading project planning sessions
• Managing project progress and adapt work as required
• Ensuring projects meet deadlines
• Managing relationships with clients and stakeholders
• Conducting project review and creating detailed reports for executive staff
• Optimizing and improving processes and the overall approach where necessary
• Create User Journey as per Business expectations along with well-defined user cases, wire frames and workflow diagram
• Own the overall product and feature development projects

• Analyse user data & develop innovative growth hacks to drive user growth and engagement via all channels

Requirement / Desired Skills:

• Proven ability to lead, collaborate with cross-functional teams and manage interactions across Project life Cycle
• Hands on experience in creating user stories, user journey wire frames and workflow and defining acceptance criteria and success matrix
• Strong product design skills from both a technical API integration and user interface design perspective
• Excellent Project Management skills and experience working in Agile fashion
• Excellent communication skills to handle both executive-level discussions as well as functional/technical deep dives
• Demonstrate analytical and quantitative skills over performance matrices such as engagement, retention, conversion funnel, etc.

• Experience in a fin-tech domain is a plus.

Job Description :

- The engineer should be highly motivated, able to work independently, work and guide other engineers within and outside the team. 

- The engineer should possess varied software skills in Shell scripting, Linux, Oracle database, WebLogic, GIT, ANT, Hudson, Jenkins, Docker and Maven

- Work is super fun, non-routine, and, challenging, involving the application of advanced skills in area of specialization.

Key responsibilities :

- Design, develop, troubleshoot and debug software programs for Hudson monitoring, installing Cloud Software, Infra and cloud application usage monitoring.

Required Knowledge :

- Source Configuration management, Docker, Puppet, Ansible, Application and Server Monitoring, AWS, Database Administration, Kubernetes, Log monitoring, CI/CD, Design and implement build, deployment, and configuration management, Improve infrastructure development, Scripting language.

- Good written and verbal communication skills

Qualification :

Education and Experience : Bachelors/Masters in Computer Science

Open for 24- 7 shifts

Demonstrated experience in Development, unit test application modules based on specified design using PHP, AngularJS, NodeJS, HMTL5, CSS, J2EE/DB2 technologies using Agile Methods