customer support executive

HR Executive :

Responsibilities:

1.Coordinate the recruitment process, including job postings, resume screening,

interviewing, Salary negotiation and hiring new employees.

2. Facilitate the onboarding process for new employees, ensuring a smooth

integration into the company.

3. Manage the off boarding process, including exit interviews and necessary

documentation.

4. Serve as a point of contact for employee inquiries and concerns.

5. Organizing events and conferences for the employees.

6. Maintain and update HR policies and procedures.

7.leave and attendance management

8. Assist in payroll processing and benefits administration

9. Maintain accurate and up-to-date employee records.

Key  Skills

• Bachelor's degree in Human Resources Management or related field.
• 1+ years of experience in HR or a related field.
• Familiarity with HR-related laws and regulations.
• Proficiency in Microsoft Office.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to maintain a high level of confidentiality.
• Detail-oriented and able to prioritize tasks.

Job Responsibilities :

• Must have knowledge of at least two PHP frameworks out of Laravel, Cakephp, CodeIgniter and YII.
• Must have basic knowledge of HTML, CSS, JavaScript and jQuery.
• Knowledge of CMS architectures like Wordpress, Joomla, Drupal etc. will be an added advantage.
• Knowledge of eCommerce frameworks like WooCommerce, Magento, OpenCart etc will be an added advantage.
• Good knowledge of Object-Oriented Concepts & a strong passion for Software Development.
• Strong Interaction and Design Sense
• Familiarity with LAMP stack (Apache, MySQL and phpMyAdmin)
• Comfortable with SQL and/or Script Programming.
• Experience in Designing & Developing Database in MySQL is a MUST.

Required Skills:

• Knowledge and/or willingness to learn, highly motivated.
• Fully comfortable working in English, both in written and spoken language.

Job Description:

We are looking for an experienced developer to be a part of our growing team. You will be working here to create, design and develop software for both web and mobile applications using Node js.

Skills to be required:

1. To design, develop and maintain Scalable web applications using node js.
2. Collaborate with front-end developers on the integrations of elements.
3. To write Reusable, testable and efficient code.
4. working closely with front-end developers to integrate user-facing elements with server-side
5. Implement security and data protection measures.
6. Perform code reviews, debug and improve applications for performance.

 Responsibilities:

1. Proven experience for 2-4 years of experience as a Node.js Developer
2. Proficiency with front-end technologies like HTML,CSS, Javascript and React js
3. Experience with RESTful API Development
4. Knowledge of database systems like MongoDB and Mysql
5. Understanding of code versioning tools like Git
6. Strong problem solving, communication skills and team work abilities.

About us

Nuclei is a fintech SaaS startup working already with over 18+ large enterprise clients across Asia in just a span of over 5 years.

Why are we building Nuclei?

Before we started Nuclei, we listed down a few guiding principles. These were essentially our learning from the previous startups/companies:

1. Think big, think global, and not limit ourselves only to India.
2. Build a company. We wanted to be sustainable from day 1 and build a profitable business. This does not mean that we compromise on growth, but we most definitely avoid unsustainable growth.
3. Build for the long term, not flip it in a few years.
4. And most importantly, we wanted to change the perception about India, from being a back-office/outsourcing destination, to a product destination.

All the above points came together to form Nuclei's vision - "To build a well-respected global product company. "At Nuclei, we are building innovative products that enable enterprises to increase customer engagement & build deeper relationships while transforming into a "Super-app".

Nuclei is currently undergoing expansion across Asia, SEA & MEA

Responsibilities

• Designs and builds the iOS application as per the specifications provided by the Product and Design team.
• Can take ownership and ensure delivery while concreting requirements with different stakeholders.
• Solve and articulate complex problems with application design, development, and user experiences.
• Troubleshoot and debug applications. Writes unit tests and do functional and non-functional testing.
• Ships feature in fast moving agile sprints.
• Work on bug fixing and improving the application performance.
• Communicate effectively with team members and across teams and collaborate with team leads, server and infrastructure team members to build the best industry standard software.
• Mentor junior engineers.
• Collaborate with third party vendors to integrate functional components.

Requirements

• Software Developer with at least 5+ years of experience in building apps for the iOS platform.
• Knowledge of Data Structure and Algorithms
• Experience in releasing apps to the App Store.
• Good understanding of Swift and Objective-C.
• Must have developed apps using Swift and Objective C interoperability.
• Experience in following best Coding, Security, Unit testing and Documentation standards and practices.
• Experience with performance and memory tuning with tools Instruments
• Familiarity with RESTful APIs to connect iOS applications to back-end services.
• Expertise in iPhone SDK, Cocoa touch frameworks UIKit, Foundation, Core Data, Core Graphics, Core Animation, Core Location, Push Notification.
• Strong UX/UI design exposure and experience in making apps work with pixel perfect interfaces.
• Good understanding of iOS application architecture and design patterns.
• Understands OS level APIs and implementation for iOS.
• Good understanding of memory management, network communication, concurrency and multi-threading in iOS.
• Understanding of complete application development, continuous integration & testing and app distribution infrastructure.
• Experience in code versioning tools such as Git.
• Experience working in an agile way.

Good To Have

• Good understanding of WebApps/PWAs.
• Experience building custom mobile frameworks and libraries.
• Preferred to have knowledge on languages like HTML5, CSS and JavaScript.
• Past experience of working with SwiftUI.
• Good understanding of RXSwift or Combine framework.
• gRPC framework and protocol buffer data format.

Our Culture and policies we believe in and live by at Nuclei

• Profitable company with a team-first culture
• Everyone is encouraged to take decisions and lead. Complete freedom with responsibility.
• 25% team ownership - Buybacks every 6 months from profit pool
• Work from anywhere - Goa or Bali or Ladakh - Permanently remote
• Unlimited leaves - There is no leave policy at Nuclei.
• 4.5 days working. Friday 2nd halves are focused on learning and development
• What we do is a part of work - Book club, Hackathons, Chess club, Expert talks, etc. To explore opportunities to evolve ourselves as an individual and team.

Responsibilities: ·         

• Develop comprehensive product documentation that meets global standards.         
• Work with Engineering team to create Product Technical documentation, Knowledgebase, API Documentation.     
• Work with Product Management team to create Product User Guides, FAQs, Support Knowledgebase etc.         
• Work with Technical & Marketing teams to create content for Technical Blogs, White Papers, Product Comparisons, Case Studies etc.      
• Periodically review existing documentation and update them for Product Releases, prepare Release Notes. 
• Obtain a deep understanding of products to translate complex product information into simple, polished, and engaging content.     

Skills and Qualifications:

• Bachelor’s degree in relevant technical field.
• 2-8 years’ experience as an effective technical writer for products in the Cloud Computing Industry.
• Proven ability to quickly grasp complex technical concepts and create easily understandable text and pictures.
• Understanding of Cloud Concepts and experience in creating related documentation is a must.
• Superior written and verbal communication skills, with a keen eye for detail.
• Experience working with engineering to improve user experience and create visuals for technical support content.
• Experience working with video (screen capture) creation tools for user documentation.
• Understanding of REST APIs and ability to do simple checks using Postman or similar tools.
• Experience using Wordpress and other similar tools to create documentation.

Skills

CLOUD COMPUTING, Cloud Concepts, DOCUMENTATION

• Negotiating rates with vendors
• Cancelling orders if required
• Coordinating with vendors to meet in store delivery date
• Maintaining in and out sheet and ensuring that all codes, color references, fabric composition/ descriptions are correct
• Managing vendors and sourcing new vendors if required
• Giving approvals on fabric and trims received
• Making sure that we receive PP samples before bulk
• Getting test reports from labs
• Informing the team of any delays, reporting any under/over deliveries we are facing from the vendors and give suggestions/solutions accordingly
• Debiting vendors for delays in deliveries
• Travelling to vendor units to check production
• Controlling inventory levels by conducting physical counts
• Working with Finance to ensure all invoices are accurate and that the relevant paperwork is processed to allow prompt payments
• Managing internal and external fabric queries/availability/quality issues/shortages
• Managing and updating stock levels on a daily basis ensuring all transfers, deliveries and returns are recorded accurately
• Sending out weekly fabric stock updates to relevant people / departments
• Critical path management

Desired Candidate Profile

• 4+ years’ experience working in a role involving raw material/fabric buying within the same industry
• Good knowledge of block printing, dying, special finishes and extras processes such as washing, mercerisation etc
• Basic understanding of textiles/fabrics and their different traits
• Experience of working with Indian Fabric mills
• Good network of fabric/trim vendors
• Good negotiating skills
• Excellent administration and time management skills
• Strong communication skills and an ability to build strong relationships with colleagues, suppliers and manufacturers
• Excellent Excel skills - ability to create spreadsheets and use basic formulas such as V look up
• Attention to detail, efficiency and ability to work calmly under pressure
• Hardworking Attitude
• Excellent organisational skills