Digital Marketing Specialist - Performance Marketing

Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Requirements:

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

ob Description: 

We are seeking an experienced Azure Data Engineer with expertise in Azure Data Factory, Azure Databricks, and Azure Data Fabric to lead the migration of our existing data pipeline and processing infrastructure. The ideal candidate will have a strong background in Azure cloud data services, big data analytics, and data engineering, with specific experience in Azure Data Fabric. We are looking for someone who has at least 6 months of hands-on experience with Azure Data Fabric or has successfully completed at least one migration to Azure Data Fabric.

Key Responsibilities:

• Assess the current data architecture using Azure Data Factory and Databricks and develop a detailed migration plan to Azure Data Fabric.
• Design and implement end-to-end data pipelines within Azure Data Fabric, including data ingestion, transformation, storage, and analytics.
• Optimize data workflows to leverage Azure Data Fabric's unified platform for data integration, big data processing, and real-time analytics.
• Ensure seamless integration of data from SharePoint and other sources into Azure Data Fabric, maintaining data quality and integrity.
• Collaborate with business analysts and business stakeholders to align data strategies and optimize the data environment for machine learning and AI workloads.
• Implement security best practices, including data governance, access control, and monitoring within Azure Data Fabric.
• Conduct performance tuning and optimization for data storage and processing within Azure Data Fabric to ensure high availability and cost efficiency.

Key Requirements:

• Proven experience (5+ years) in Azure data engineering with a strong focus on Azure Data Factory and Azure Databricks.
• At least 6 months of hands-on experience with Azure Data Fabric or completion of one migration to Azure Data Fabric.
• Hands-on experience in designing, building, and managing data pipelines, data lakes, and data warehouses on Azure.
• Expertise in Spark, SQL, and data transformation techniques within Azure environments.
• Strong understanding of data governance, security, and compliance in cloud environments.
• Experience with migrating data architectures and optimizing workflows on cloud platforms.
• Ability to work collaboratively with cross-functional teams and communicate technical concepts effectively to non-technical stakeholders.
• Azure certifications (e.g., Azure Data Engineer Associate, Azure Solutions Architect Expert) are a plus.

Key requirements:

• The person should have at least 6 months of work experience in Data Fabric.  Make sure the experience is not less than 6 months 
• Solid technical skills: data bricks, data fabric and data factory
• Polished, good communication and interpersonal skills
• The Person should have at least 6 years of experience in Databricks, Datafactory. 

JD for Sales Executive 

About SynergyLabs

Synergy Labs is a Gurgaon-based specialized artificial intelligence solution provider focusing on smart policing solutions using computer vision. Synergy Labs has delivered custom-made machine learning solutions tailored to business needs and requirements in various industries, systematically designed by applying MIT's approach to design thinking in order to deliver a scalable product that exceeds customer expectations. Our team of 20+ AI researchers and developers use the latest technologies, frameworks & hi-tech methodologies to offer impeccable and quality services globally.

We help our clients worldwide to deliver their vision to their numerous customers effortlessly. Our services & solutions are designed for large-scale businesses as well as start-ups.

Job brief

We are looking for an enthusiastic marketing executive to join our marketing/Sales department and provide creative ideas to help achieve our goals. You will have administrative duties in developing and implementing marketing strategies.

As a marketing executive, you will collaborate with our marketing and advertising team in all stages of marketing campaigns. Your insightful contribution will help develop, expand and maintain our marketing channels.

It will help you acquire marketing skills and provide you with knowledge of various marketing strategies. Ultimately, you will gain broad experience in marketing and should be prepared to enter any fast-paced work environment.

Responsibilities

● Collect quantitative and qualitative data from marketing research

● Perform market analysis and research on the competition

● Call the client and check the requirements

● Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other trade factors.

● Adjusts content of sales presentations by studying the type of sales outlet or trade factor.

● Submits orders by referring to price lists and product literature.

● Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

● Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.

● Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

● Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

● Provides historical records by maintaining records on customer sales.

● Contributes to team effort by accomplishing related results as needed.

● Manage and update company database and customer relationship management systems (CRM)

Requirements

● Strong desire to learn along with professional drive

● Solid understanding of different marketing techniques

● Excellent verbal and written communication skills

● Excellent knowledge of MS Office

● Familiarity with marketing computer software and online applications (e.g. CRM tools, Online analytics)

● Passion for the marketing industry and its best practices

● Current enrollment in a related BS or Masters degree

● 2+ years of working experience with Search ads and Display ads on ad tools like Google ads and Microsoft ads.(must)

● Perform keyword research and competitor research for the paid search campaigns

● Plan and implement new strategies with the team to ensure the maximum ROI possible.

● Work with the content team to ensure Ad copies are effectively optimized for maximum conversion rate.

● Knowledge of different automated bid strategies of Google ads.

● Track KPIs to evaluate performance and bring the pinpoint issues to the team

● Stay up to date with online advertising and its trends

● Professional certification in Google ads will be preferable

● Perfect with the analysis of data and reporting.

● Excellent problem solving and Analytic skills.

ESPORTS PROJECT MANAGER

Tesseract Esports is seeking a talented, enthusiastic and highly organized Esports Project Manager to join our team. As a successful hire for this role, you should be a strong communicator, have a passion for planning and organizing and enjoy working inside a flexible team-oriented environment. You should be well versed in project management styles, methodologies and processes. Tenacity, self-direction and follow-up skills are a must as well as the ability to anticipate issues and find effective solutions.

As a Esports Project Manager, you will lead and take part in developing, implementing, executing and reporting on different esports initiatives and projects. You will work closely with internal cross functional teams like league operations, production, creative, marketing as well as external partners, clients and vendors to ensure success of all our projects and programs.

About Tesseract Esports

Tesseract Esports was founded in 2015 with an intent to elevate and transform the nascent gaming scene in South and Southeast Asia into a high profile and professional esport. We played a pioneering role by being the first to launch and introduce mobile esports in the region. We were also among the first to produce the biggest and most successful esports events and gaming activations in India at an unprecedented scale, paving the way for the growth of esports in the country.

We have since gone to partner with game publishers, developers, brands and media platforms to produce large scale esports events and engagements and become one of the leading esports production houses in the Asia-Pacific. We have worked with Qualcomm, MPL, Tencent Games, Razer, Garena, Acer and several other partners on many successful live and online esports activations. We are a growing team of highly skilled and passionate individuals focused on delivering the best competitive experiences. We are headquartered at our state of the art production studio in Hyderabad, India which also happens to be the largest esports facility in South Asia.

Responsibilities & Duties

• Define project objectives, schedules, resource requirements, budget, and deliverables for different projects and programs in support of business goals.
• Lead and execute all tactical project management aspects of different esports programs and projects to expand our brand and viewership goals.
• Be responsible for creation and distribution of complete project plans, related documentation, and reporting requirements to all project stakeholders, internal teams and client personnel.
• Deliver and develop status frequency, and deliver progress reports, proposals, and requirements documentation, along with risks, contingency plans, and roadblocks to project stakeholders and leadership.
• Manage project expectations, timelines, milestones and deliverables.
• Conduct post mortems and create recommendation reports based on detailed project analysis.
• Provide regular insights and updates on the regional market development and eco-system, team/player sentiment, business opportunities and other relevant key data
• Develop best practices and tools for project execution and management.
• Act as key contact between internal departments and regional teams for successful execution of the project and meeting all deliverable timelines.
• Act as the primary contact for day to day information and updates for partners and client personnel.
• Control, coordinate and follow-up on recurrent tasks, assignments and deliverables of various internal departments working on the project.
• Track and analyze measurable criteria and KPIs to evaluate progress towards project objectives and develop business review and improvement reports.
• Assist different departmental leads to execute all program/project operations and marketing efforts (supervising and ensuring projects are moving forward in accordance with plans).

Qualifications (Required)

• Bachelor’s degree or relevant experience (project management, business management, event management marketing, sports industries, marketing, communications).
• 2 + years of relevant working experience in esports, gaming, entertainment or traditional sports programs.
• Have a deep comprehension of the various components that make up an esports program and be conversationally adept in them including broadcast production, player and team management, brand management, event management, content development, competitive structure and rulesets.
• Experience in organizing esports and/or digital content planning, productions and broadcast/distribution to drive viewership.
• Strong project management skills with ability to drive planning, schedules, budgeting, resource management, collaboration and status reporting.
• Passionate about gaming and esports, having a strong understanding of both gaming and cultural nuances in South and Southeast Asia.
• Knowledge of different project management methodologies like Waterfall, Agile, Scrum etc.
• Strong written, verbal and interpersonal communication skills.
• Proven ability to create, organize, prioritize, and execute tasks in a high-pressure environment.
• Demonstrate ability to keep a project team focused and on track in a fast-paced environment.
• Developed documentation skills showcasing ability to organize information in a clear and concise manner for varying audiences.
• A strategic thinker with the ability to conceptualize broadly across various solutions, yet enjoys operating at a hands-on level.
• Excellent presentation skills. Ability to articulate a vision, strategy or idea clearly with a strong capacity of syntax, learning and sharing with senior leadership.
• Strong influencing skills and ability to communicate effectively with different internal departments, teams and clients.

Qualifications (Preferred)

• Experience working as a project manager in the esports industry.
• Regional experience working across different countries/markets across South Asia, Southeast Asia and The Middle-East. Also preferred is market sensitivity, cultural curiosity and understanding differences in localization etc.
• Demonstrable track record of defining strategies in esports, entertainment or traditional sports industries.

• Strong hands on in Core Java, OOPS, Exception handling, Multi-Threading, Generics and design patterns.
• Proficient in designing and developing web applications using Java/JEE
• Working experience in Spring Boot, Spring Integration and REST Web services
• Exposure to UI technologies/frameworks like JavaScript, React JS , Flux and knowledge of CSS, HTML etc
• Build tools like Maven.
• Should possess good communication skills and a go getter attitude.
• Good in debugging code through eclipse and browsers
• Should be capable to work independently. Desirable
• Experience in any Continuous Integration/Delivery tools like GIT, Docker, Jenkins, Ansible
• Working knowledge of database like Oracle and application server like Tomcat, WebLogic.
• Knowledge of Linux
• Exposure to any test automation technologies such as Selenium, Fitnesse, Mockito, Junit, any other testing frameworks
• Candidate must to have exposure to working in a fast-paced environment using Agile methodologies
• A person with technical thrust who keeps him up to date with latest technology trends, practices, patterns etc. Knowledge of Open Source tools and technologies