Senior Data Engineer

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Customer Support Executive

We are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.

We are looking for person with following knowledge:

• Good command over English
• Basic Computer working knowledge
• Customer Support Knowledge
• Some knowledge about Web Sites
• Basic knowledge about ecommerce

Nice to have

• Working knowledge of Chat and Ticketing System
• Any other language would be added advantage
• Positive and helping Attitude

Key Responsibility:

• Manage large amounts of chats and Tickets
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer information with vendors.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• Proven customer support experience or experience as a client service representative at least 2 year experience
• Strong typing skills, active Listening skill and fluency in English Language.
• Familiarity with Ticketing/Chat systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, priorities, and manage time effectively
• Bachelors degree and throughout English Medium
• Willing to work in Shifts

Benefits:

• Great environment with work/life balance
• 5 Days working (Rotational shifts)
• Best package in the industry
• Great technical guidance to expand your career/professional knowledge
• Referral Bonus

Job Location: Ahmedabad, Gujarat, India.

For more details go through our website: https://positiwise.com/

About us:

Trential is engineering the future of digital identity with W3C Verifiable Credentials—secure, decentralized, privacy-first. We make identity and credentials verifiable anywhere, instantly.

We are looking for a Team lead to architect, build, and scale high-performance web applications that power our core products. You will lead the full development lifecycle—from system design to deployment—while mentoring the team and driving best engineering practices across frontend and backend stacks.

 Design & Implement: Lead the design, implementation and management of Trential products.

 Lead by example: Be the most senior and impactful engineer on the team, setting the technical bar through your direct contributions.

 Code Quality & Best Practices: Enforce high standards for code quality, security, and performance through rigorous code reviews, automated testing, and continuous delivery pipelines.

 Standards Adherence: Ensure all solutions comply with relevant open standards like W3C Verifiable Credentials (VCs), Decentralized Identifiers (DIDs) & Privacy Laws, maintaining global interoperability.

 Continuous Improvement: Lead the charge to continuously evaluate and improve the products & processes. Instill a culture of metrics-driven process improvement to boost team efficiency and product quality.

 Cross-Functional Collaboration: Work closely with the Co-Founders & Product Team to translate business requirements and market needs into clear, actionable technical specifications and stories. Represent Trential in interactions with external stakeholders for integrations.

What we're looking for:

 Experience: 5+ years of experience in software development, with at least 2 years as a Technical Lead.

 Technical Depth: Deep proficiency in JavaScript and experience in building and operating distributed, fault-tolerant systems.

 Cloud & Infrastructure: Hands-on experience with cloud platforms (AWS & GCP) and modern DevOps practices (e.g., CI/CD, Infrastructure as Code, Docker).

 Databases: Strong knowledge of SQL/NoSQL databases and data modeling for high-throughput, secure applications.

Preferred Qualifications (Nice to Have)

 Identity & Credentials: Knowledge of decentralized identity principles, Verifiable Credentials (W3C VCs), DIDs, and relevant protocols (e.g., OpenID4VC, DIDComm)

 Familiarity with data privacy and security standards (GDPR, SOC 2, ISO 27001) and designing systems complying to these laws.

 Experience integrating AI/ML models into verification or data extraction workflows

Thirumoolar IT Solutions is looking for a motivated and enthusiastic Fresher Trained Dataset Engineer to join our team. This entry-level position is ideal for recent graduates who are eager to apply their academic knowledge in a practical setting and contribute to the development of high-quality datasets for machine learning applications.

Responsibilities

Assist in the collection, cleaning, and preprocessing of data to ensure it is ready for training machine learning models.

Collaborate with senior dataset engineers and data scientists to understand the requirements for specific machine learning tasks.

Participate in the annotation and labeling of datasets, ensuring accuracy and consistency in data representation.

Conduct quality checks on datasets to identify and rectify errors or inconsistencies.

Support the development of documentation and guidelines for data annotation processes.

Stay updated with the latest tools and techniques in data processing and machine learning.

Skills and Qualifications

Bachelor’s degree in Computer Science, Data Science, Mathematics, or a related field.

Basic understanding of machine learning concepts and the importance of high-quality datasets.

Familiarity with programming languages such as Python or R is a plus.

Knowledge of data manipulation libraries (e.g., Pandas, NumPy) is advantageous.

Strong analytical skills and attention to detail.

Excellent communication and teamwork abilities.

A passion for learning and a desire to grow in the field of data engineering.

Preferred Location

Candidates based in Tamil Nadu or those willing to work from home are encouraged to apply.

We are searching for a Laravel developer to build web applications for our company. In this role, you will design and create projects using the Laravel framework and PHP, and assist the team in delivering high-quality web applications, services, and tools for our business.

To ensure success as a Laravel developer you should be adept at utilizing Laravel's GUI and be able to design a PHP application from start to finish. A top-notch Laravel developer will be able to leverage their expertise and experience with the framework to independently produce complete solutions in a short turnaround time.

Laravel Developer Responsibilities:

• The discussing project aims with the client and development team.
• Designing and building web applications using Laravel.
• Troubleshooting issues in the implementation and debug builds.
• Working with front-end and back-end developers on projects.
• Testing functionality for users and the backend.
• Ensuring that integrations run smoothly.
• Scaling projects based on client feedback.
• Recording and reporting on work done in Laravel.
• Maintaining web-based applications.
• Presenting work in meetings with clients and management.

Laravel Developer Requirements:

• A degree in programming, computer science, or a related field.
• Experience working with PHP, performing unit testing, and managing APIs such as REST.
• A solid understanding of application design using Laravel.
• Knowledge of database design and querying using SQL.
• Proficiency in HTML and JavaScript.
• Practical experience using the MVC architecture.
• A portfolio of applications and programs to your name.
• Problem-solving skills and critical mindset.
• Great communication skills.
• The desire and ability to learn.

We have opening position for Java Fullstack Developer

Role: Java FullStack Developers
Experience: 7-12 Years
Location: Pan India  Remote working -full time

Please find the JD below.

• 7+ years of strong Java & J2EE working experience
• 5+ years’ experience with web 2.0 technologies including use of OO JavaScript, Ajax, JS libraries (e.g. Ext Js/jQuery/DOJO/ etc.) Bootstrap, Angular or React, HTML 5, CSS, JSON, and strong understanding of browser compatibility issues.
• Micro services development build and deployment experience with CICD build pipeline.
• 3+ years’ experience with frameworks like spring, hibernate, jpa and databases like Oracle, PostgreSQL and NoSQL
• Experience using Agile software development methodologies.
• Shows interest around Quality and QA process.
• Excellent verbal and written communication skills in English.
• Ability to effectively document artifacts and processes, then explain them to others.
• Knowledge of OOAD principles and methodologies (e.g. UML).
• Experience using GIT and issue tracking tools such as JIRA.
• Cloud-based applications leveraging AWS.
• Working experience in AEM 6.0+ implementation is desirable.
• Experience working with geographically distributed teams is a plus
• Exposure to developing multi-tier, scalable, and browser-based applications.
• Ability to deal well with complex use cases and ambiguous problems.
• Proactive and ability to learn quickly.
• Experience to lead and mentor other developers

Senior Python Backend Developer 

Notice Period: 45 days / Immediate Joining

Banyan Data Services (BDS) is a US-based Infrastructure Services Company, headquartered in San Jose, California, USA. It provides full-stack managed services to support business applications and data infrastructure.  We are looking for a Senior Python Developer to join our development team based out of Bangalore. This teamwork on building the next-generation SAS application on the Hybrid Cloud platform.  

It's a once-in-a-lifetime opportunity to join our rocket ship startup run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer that address next-gen data evolution challenges.  

Key Qualificatisons

· Ability to write high-quality code efficiently.

· Design and develop new services/micro-services.

· Participate in planning and management of development process.

· Share architectural design vision with both technical and non-technical team members, including fellow engineers.

· Works on improvements in development toolset including testing frameworks, deployment scripts, and monitoring libraries.

· Experience solving complex problems and implementing solutions for performance and scalability.

· Write clean, well-structured, and maintainable code with automated test coverage and corresponding documentation.

· Explore new latest relevant technology, techniques, frameworks, tools, methodologies, and processes.

· Comfortable working with all aspects of software development; including dev-ops, quality assurance, research, and design.

Requirements

· Minimum 3 years of experience as a Python Developer in application development.

· Experience in Developing applications/software using Python, developing web services using Django/Flask, working with REST API, and working with any databases technology.

· Strong in Reg expression and string handling.

· Strong in python programming and should be able to develop both API, UI, and backend validations.

· Integration of user-facing elements developed by front-end developers with server-side logic and Implementation of security and data protection.

· Experience in Developing applications, software using Python, developing web services using Django, Flask, working with REST API, and working with any databases technology.

· Worked on open-source tools for logging, monitoring, search engine, caching, etc.

· Exposure to any of relation database technologies MySQL/Postgres/Oracle or any No-SQL database.

· Experience working on DevOps tools for continuous integration.

· Performed App servers, application deployments, web server deployments.

· Design and implementation of low-latency, high-availability, and performant applications.

· Working knowledge of AWS, enough to be able to set up the environment for application development.

· Good good analytical and execution skills.

· Worked on open-source software for development, logging, monitoring, search engine, caching, etc.

http://www.banyandata.com" target="_blank">www.banyandata.com 

Rawster is the digital interface for real life sports.
An early-stage startup that's set on blurring the line between Sports and E-sports.

Position

Full Stack Engineer (MERN stack)

Eligibility Criteria

• Minimum one year of working experience
• Must have skills : Experience in working with Full Stack Applications
• Exceptions can be made if proof of skill exists.

We are looking for a Full Stack JavaScript and NoSQL Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include implementing visual elements and their behaviors with user interactions. You will work in both front-end and back-end web development to build all client-side logic. You will also be bridging the gap between the visual elements and the server-side infrastructure, taking an active role on both sides, and defining how the application looks and functions. Build reusable code and libraries for future use

Development stack

Reactjs

React Native (Typescript)

Node.js

Koa.js/Express.js

MongoDB with Mongoose

PostGreSQL with knex

Remuneration : Based on skill and expertise,

ranging from* 5 to 11 Lakhs Per Annum*

You can expect..

• to play a role in the revolutionisation of Sports.
• a passionate and fast moving work culture; We are a tight-knit team.
• to experience the Victories and Struggles of an early-stage startup.
• to learn and grow with the team.
• competitive salaries and benefits.

Responsibilities and Duties

• Ensure the technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end services
• Manage server side javascript code.
• Ensure performance, security, and availability of database
• Handle common database procedures such as upgrade, backup, recovery, migration, etc.
• Profile server resource usage, and optimize and tweak as necessary
• Collaborate with other team members and stakeholders
• Adaptability, ability to learn faster, Independant, Responsible and diligent
• Good team spirit and interpersonal skills, excellent written, verbal, communication skills, analytical skills and business thinking.

Qualifications and Skills

• Strong understanding of JavaScript, its quirks, and workarounds
• Basic understanding of web markup, including HTML5 and CSS3
• Experience with advanced CSS programming using LESS or SASS.
• Strong understanding and experience in libraries React.js and React Native
• Strong understanding and experience in Node.js and other server side technologies.
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues
• Familiarity with front-end build tools, such as Grunt and Gulp.js
• Strong proficiency with NoSQL e.g MongoDB. Knowledge of SQL DBMS is a bonus.
• Ability to plan resource requirements from high level specifications
• Capable of troubleshooting common database issues
• Familiar with tools that can aid with profiling server resource usage and optimizing it
• Proficient understanding of code versioning tools, such as Git

Job Type: Full-time

Salary: ₹500,000.00 to ₹1,100,000.00 /year