Engineering Manager

Key Responsibilities:

📊 Forecasting & Planning

• Analyze historical data and trends to forecast workload and staffing requirements.
• Collaborate with department heads to understand upcoming campaigns or volume spikes.
• Assist in capacity planning for upcoming weeks/months.

📅 Scheduling & Roster Management

• Create efficient shift schedules ensuring adequate staffing for all operational hours.
• Manage leave, shift swaps, breaks, and exceptions.
• Coordinate with HR and Team Leaders for schedule adherence.

🕒 Real-Time Monitoring

• Monitor, agent productivity.
• Send alerts and escalations for any deviation from SLAs.
• Optimize resource allocation during high/low volume periods.

📈 Reporting & Analytics

• Generate daily/weekly/monthly performance reports.
• Analyze adherence, occupancy, shrinkage, and productivity metrics.
• Provide insights and recommendations for operational improvements.

🤝 Collaboration & Communication

• Work closely with Team Leads, QA, HR, and Ops teams to ensure workforce alignment.
• Participate in performance reviews and operational meetings.
• Assist in new agent onboarding and WFM tool training.

Description: 

 4+ Years of experience in systems development and Guidewire Billing experience. 

 4+ years of technical experience in enterprise-level application design, execution, and software deployments. 

 Hands-on development expertise on Guidewire BillingCenter with configuration. 

 Configure business rules and other business logic in Gosu. 

 Design and code integration components including plug-ins and programs that call the GW APIs Create form and letter templates and their supporting XML descriptor files. 

 Skilled in the use of applicable programming languages for the areas of developing code for, to include but are not limited to Java, SQL etc. 

 Experience leveraging source code management, such as GitHub or Bitbucket. 

 Supports production deployments and automation, actively lead monitoring, job control, and production support, and participates in and provides support for production issues related to the Guidewire solution. 

 Expertise configuring and developing several areas of BillingCenter including but not limited to Account/Policy/Producer Handling, Various Plan Types, Billing Instructions, Charges, Charge Patterns, Charge Invoicing, Invoice Items, Direct/List/Agency Bill Processing, Premium Reporting, Holds and writeoffs, Handling of Trouble Tickets/ Collaterals and Return Premium, Funds Tracking and Contacts. 

 Well versed with all Guidewire Billing center configuration areas like PCF, Gosu, Business Rules, Invoicing, Billing Types, Charge Distributions, Payments, Delinquency process, Commissions, etc. 

 Robust understanding of BillingCenter DataModel 

Education: 

 BE/B.Tech, BCA, B.SE, MCA, MBA / Any Graduate/Any Post Graduate

Role Overview:

As the Executive Assistant to the CEO, you will play a pivotal role in enabling the CEO to focus on

strategic priorities. You will act as a trusted partner, managing schedules, coordinating high-stakes

communication, and ensuring smooth operations across various teams. This role requires exceptional

organizational skills, discretion, and the ability to thrive in a fast-paced, entrepreneurial environment.

Key Responsibilities:

Administrative Support

• Manage the CEO’s calendar, appointments, and meetings, ensuring effective time management.
• Handle travel arrangements, itineraries, and accommodations for the CEO.
• Prepare and edit correspondence, presentations, reports, and other documentation as required.
• Take minutes during key meetings and ensure follow-up on action items.

Strategic Coordination

• Collaborate with various teams to gather information and provide the CEO with concise updates on key projects.
• Support the CEO in tracking and prioritizing strategic initiatives.

Communication

• Act as the first point of contact for the CEO, managing incoming emails, calls, and requests.
• Liaise with internal and external stakeholders, including investors, partners, and clients, on behalf of the CEO.
• Ensure that communication between the CEO and the team is seamless and efficient.

Event and Meeting Coordination

• Plan and coordinate executive-level meetings, conferences, and events.
• Assist in organizing CEO participation in industry forums, startup pitch events, and media appearances.
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Confidentiality and Discretion

• Handle sensitive information with the utmost confidentiality and professionalism.
• Serve as a gatekeeper, ensuring the CEO’s focus remains on high-priority initiatives.
• 
  

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• 1+ years of experience as an Executive Assistant, preferably in a startup or fast-paced

environment.

• Excellent organizational and multitasking skills, with attention to detail.
• Strong written and verbal communication skills.
• Proficiency in tools like Google Workspace, MS Office, and project management platforms.
• Ability to work independently and make sound decisions under pressure.
• High level of discretion and professionalism in handling confidential matters.

StoryXpress (a Techstars-backed company) is an end-to-end video platform and is an efficient and effective way of humanizing the way you promote and sell your product or services, and communicate with your customers. With a suite of professional video tools (Video Creator, Video Recorder, Video Hosting and Analytics, Video APIs, and SDKs), we help small and medium-sized businesses drive more revenue through the strategic use of video. Founded in 2014, StoryXpress has a rich community of 500K+ users including small enterprises to Fortune 500 companies.

What your role would be?

We are seeking a Front End Developer to join our core engineering team. Teams are explicitly small and built on mutual respect and high trust. It's not a fit for everyone, but when there's a fit, it’s one of the most rewarding places to work.

Job Responsibilities and Duties

We believe the best product is the one that helps users accomplish their goals while growing the business. To join us on this journey, you'll be required to:

• Build reusable code and libraries for future use.
• Ensure the technical feasibility of UI/UX designs.
• Optimize applications for performance and scalability.

Job Requirements:

You’ll thrive as a Front End Developer at StoryXpress if you:

• Have a good understanding of the core fundamentals of JavaScript
• Have 2+ years designing and implementing rich front-end experiences in React
• Are an expert in web technologies ( HTML5 | CSS3 | ES6 )
• Possess a thorough understanding of the MVC principle and JS design patterns
• Have experience with building user interfaces consuming data from REST APIs

Brownie points!

Your application would be seriously prioritized if you:

• Are a self-starter: you have started something on your own before - a startup, an open-source project, something else.
• Experienced in building and/or maintaining chrome extensions
• Indulged in projects around Data Visualization
• UX design principles and frameworks
• Are acquainted with testing frameworks and performance measurement tools

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements. We’re building a diverse team whose skills balance and complement one another.

Why work with us?

You'll love working and growing with StoryXpress if you are comfortable:

• With and curious about working outside of a traditional narrow engineering role.
• Engaging in collaborative problem-solving with your teammates.
• Moving fast: we build, solve problems quickly, and ship often!

Ready to apply?

Are you excited at the possibility of developing an already stellar team to meet the growing needs of our platform and business? Does this opportunity to be a part of one of our young and supportive teams and solve hard problems sound amazing to you? If you share our values and enthusiasm for empowering the world, we’d love to review your application!

Job description

Company : A product development MNC

Job Location: Hyderabad

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• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

• Proven working experience as a business development manager, sales executive or a relevant role
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills

Security Innovation is hiring a full-stack Django/Python developer to join our internal tools and automation development lead to improve and maintain our reporting portal and build new and exciting customer-facing features. Our reporting portal is a critical piece of our Application Security Assessment team infrastructure, it helps us to automate attacks and drives the authoring and reviewing process of almost every document we write and deliver to our customers. We have an exciting roadmap of new features that will help automate more attacks and improve the efficiencies for our Security Engineers, Project Managers, and the company as a whole.

Working closely with our engineers, other developers, Director of Services, SVP of Engineering, and CFO, you will help deliver valuable features from a growing list of features. You will be involved in choices that drive our front-end design, improvements in our CI/CD pipeline, and building and integrating new and novel scanners and automation.

• 2+ years of production web development experience
• Experience developing internal tools
• A public repository of code or a portfolio of applications or websites

• Expertise in Django, Python 3, Linux, HTML, CSS
• Experience with Docker & Docker Swarm mode
• Experience with git, GitLab, and GitLab CI
• Familiarity with:
  • jQuery, Bootstrap, React, ES6 Javascript
  • SAML, LDAP
  • restic, docker-machine
  • wkhtmltopdf
  • AWS Services and Security features

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.