Automation Tester

As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.

Key Responsibilities:

1. Customer Interaction:

• Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
• Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
• Build and maintain strong, positive relationships with clients to foster long-term loyalty.

1. Issue Resolution:

• Investigate and resolve customer issues or complaints promptly and effectively.
• Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.

1. Product Knowledge:

• Develop a deep understanding of the products or services offered by the company.
• Provide accurate and comprehensive information to customers about product features, pricing, and benefits.

1. Communication:

• Communicate effectively with customers to convey information, updates, and promotions.
• Ensure clear and concise communication to avoid misunderstandings.

1. Record Keeping:

• Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
• Use CRM data to identify trends, customer preferences, and areas for improvement.

1. Customer Feedback:

• Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
• Share valuable customer insights with relevant internal teams for continuous improvement.

1. Upselling and Cross-selling:

• Identify opportunities for upselling or cross-selling products and services to existing customers.

1. Customer Education:

• Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software and proficiency in using various communication channels.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

We are seeking a motivated and energetic Process Associate to join our team. You will play a crucial role in generating leads, initiating outbound calls, and promoting our services to potential customers. This role demands excellent communication skills, a positive attitude, and contributes to the overall growth of the organization.

Job Responsibilities

● Conduct outbound calls during the night shift to potential leads(data given by concretio team) in USA/UK to promote our products or services, and generate appointments.

● Introduce Concretio value added services and products.

● Hands-on experience using a dialer software.

● Determines Eligibility By Comparing Client Information To Requirements.

● Bring clients appointments with the business team.

● Maintains And Improves Quality Results By Adhering To Standards And Guidelines; Recommending Improved Procedures.

● Obtains Client Information By Making Telephone Calls; Interviewing Clients; Verifying Information.

Skills Required

● Excellent English Communication Skills.

● Basic Computer Knowledge.

● Min 2 year experience in Outbound Process (US/UK).

● Cold calling experience with sales and customer support background. ● Candidate having experience in International Bpo, Telecalling, Telemarketing, Telesales, International Sales, International Voice Process etc

Job Summary:

We are looking for a talented Senior 3D Designer to join our team. The ideal candidate must demonstrate strong artistic and storytelling ability and possess foundational knowledge of processes, tools, and building blocks of XR – AR/VR, Metaverse. They must also have experience in end-to-end modeling, UV unwrapping, texturing and rendering. The candidate should be proficient in a variety of digital 2D and 3D software programs such as Photoshop, Illustrator, Maya, Blender, etc. This is a great opportunity for someone who is passionate about designing photo-realistic virtual worlds and has 3-5 years of experience as a concept artist or graphic designer.

Responsibilities:

• Create avatar concepts, assets, world-building, materials and texture definition, and environments for photo-realistic virtual worlds
• Use traditional tools and technology to create designs in 2D/3D
• Collaborate with team members and work to a brief by understanding creative briefs, then considering elements such as context, timescales, and creative constraints when solving tasks
• Demonstrate an understanding of technical art production and end-to-end modeling, UV unwrapping, texturing, and rendering
• Develop assets and designs in line with project requirements and timelines
• Ensure all designs are optimized for performance and meet project requirements
• Keep up-to-date with industry trends and emerging technologies

Requirements:

• A portfolio of work demonstrating strong artistic and storytelling ability
• Foundational knowledge of processes, tools, and building blocks of XR – AR/VR, Metaverse
• Excellent sketching abilities for rough conceptualization
• Proficient in a variety of digital 2D and 3D software programs (not limited to Photoshop, Illustrator, Maya, Blender, etc.)
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Ability to manage multiple projects and meet tight deadlines
• 3 - 5 years of experience as a concept artist or graphic designer preferred

Skills and requirements

• Experience analyzing complex and varied data in a commercial or academic setting.
• Desire to solve new and complex problems every day.
• Excellent ability to communicate scientific results to both technical and non-technical team members.

Desirable

• A degree in a numerically focused discipline such as, Maths, Physics, Chemistry, Engineering or Biological Sciences..
• Hands on experience on Python, Pyspark, SQL
• Hands on experience on building End to End Data Pipelines.
• Hands on Experience on Azure Data Factory, Azure Data Bricks, Data Lake - added advantage
• Hands on Experience in building data pipelines.
• Experience with Bigdata Tools, Hadoop, Hive, Sqoop, Spark, SparkSQL
• Experience with SQL or NoSQL databases for the purposes of data retrieval and management.
• Experience in data warehousing and business intelligence tools, techniques and technology, as well as experience in diving deep on data analysis or technical issues to come up with effective solutions.
• BS degree in math, statistics, computer science or equivalent technical field.
• Experience in data mining structured and unstructured data (SQL, ETL, data warehouse, Machine Learning etc.) in a business environment with large-scale, complex data sets.
• Proven ability to look at solutions in unconventional ways. Sees opportunities to innovate and can lead the way.
• Willing to learn and work on Data Science, ML, AI.

Backend Developer

Qualification: B.Tech./MCA, BCA in Computer Science or equivalent

Experience:     3 - 6 Years

Skills Required:

• Must Have: Java, Spring/ springboot
• Any 2 (Must) out of the below mentioned list :

1. JPA/Hibernate
2. Messaging queue/Kafka/SQS/distributed message/SNS/JMS
3. NOSQL/ Aerospike/ Reddis /Cassendra
4. Microservices

Roles and Responsibilities:

• Technical design, implementation, deployment, and support.
• Partner with Business Analysts to review and implement business

requirements.

• Perform development and unit testing, working closely with Business.
• Mentors and oversees development of resources, including reviewing designs and performing code reviews.
• Ensure designs are in compliance with specifications
• Contribute in all phases of the development lifecycle
• Developing high - volume, low - latency applications for mission - critical systems and delivering high - availability and performance
• Should have experience of working on Core Java/J2EE & OOPS concept
• Should be well versed with Spring/Struts & Apache Came l (OSGI Framework)
• Should have a good understanding of Hibernate and Other ORMs
• Should have an understanding of working on Web Service (SOAP/REST) and Maven
• Build tool such as Jenkins
• Caching Technique(Radis, Hazlecast, Aerospike)
• Database Knowledge- Oracle, MySQL

Designation - Venue Booking Expert

Work experience: 1-2 years

Office Location: Connaught Place, New Delhi

Working days: 6 days ( Monday - Saturday )

Working Timings: 10:30 AM - 7 PM

Salary Range - 15k to 25k + incentives up to 20k

Job Description :

1) Understanding customer requirements over calls/WhatsApp and helping them freeze down the booking in assigned venues.

2) Meeting monthly revenue targets in assigned venues.

3) Consistently develop a community of repeat customers by building rapport.

4) Ability to problem solve and contribute ideas to improve service for customers.

5) Clearly communicating booking detail to both customers and assigned venue management to ensure transparency.

Skills Required-

1) Candidate must be comfortable with the Cold calling.

2) Candidate must have 1 year of Telesales, Inside sales experience.

3) Candidate must be confident and comfortable with English and Hindi