HR Internship

We are looking for an ambitious and dynamic SR. Business Development Associate to drive the growth and success of our online higher education programs. The ideal candidate will be responsible for identifying new business opportunities, forming strategic partnerships, and expanding companies’s market presence in the education sector. This role demands strong communication skills, the ability to build relationships with educational institutions, and a deep understanding of the online education landscape.

Key Responsibilities:

 Business Development & Lead Generation:

o Identify and secure new business opportunities by targeting universities, colleges, and educational institutions to promote our online higher education programs.

o Develop and implement strategies to generate new leads, including attendingevents, digital outreach, and cold calling.

o Cultivate long-term relationships with academic institutions, corporate partners, and key stakeholders in the higher education sector.

o Conduct in-depth research to identify potential clients and develop customized solutions to meet their educational needs.

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 Sales & Partnership Management:

o Lead the sales process for acquiring new educational institutions and corporate partners for online programs.

o Present Shiksolve’s offerings through compelling presentations, proposals, and demonstrations to prospective clients.

o Negotiate contracts and agreements with institutions and partners, ensuring mutually beneficial relationships and revenue growth.

o Manage the end-to-end sales cycle, including post-sale follow-up, relationship management, and upselling opportunities.

 Strategic Planning & Market Expansion:

o Develop and execute business development strategies that align with companies’s growth objectives.

o Analyze the competitive landscape, monitor industry trends, and identify emerging opportunities within the online education space.

o Collaborate with internal teams (marketing, product development, and customer support) to ensure alignment between business objectives and educational offerings.

 Client Relationship Management:

o Build and maintain strong relationships with existing clients, ensuring their satisfaction and retention.

o Provide high-level support and guidance to clients, acting as the primary point of contact for all business development matters.

o Conduct regular check-ins with clients to identify new needs and upsell companie’s services.

 Reporting & Performance Analysis:

o Track and report on business development performance, including sales activities, pipeline, revenue forecasts, and performance metrics.

o Provide regular feedback to the leadership team regarding market trends, customer feedback, and competitor activities.

 Collaboration & Teamwork:

o Collaborate with the marketing team to create effective marketing materials and campaigns that support business development goals.

o Work closely with the product and operations teams to ensure seamless delivery and implementation of online programs.

o Participate in team meetings, sharing insights and strategies to continuously improve the business development process.

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

We are hiring a Senior DevOps Engineer (5–10 years experience) with strong hands-on expertise in AWS, CI/CD, Docker, Kubernetes, and Linux. The role involves designing, automating, and managing scalable cloud infrastructure and deployment pipelines. Experience with Terraform/Ansible, monitoring tools, and security best practices is required. Immediate joiners preferred.

Minimum exp: 2 years (Full-time)

Primary and Must have skills: 

• Deep hands on working experience in Node. JS

• Firebase functions like notifications, real-time data update etc. 

• Html, CSS, JavaScript, Jquery

• Firebase, AWS/Heroku, SQL/NoSQL Databases with Server side integration

• Can create and implement API on node js.

• API development and management

• Documentation & Efficient Code Management

• Handled large amounts of firebase data in the reporting backend

• Product Management & Product Ownership Orientation

Good to have skills (Additional):

• Online payment systems,

• Online Learning platforms

• Licensing, Encryption, Reporting & Analytics

Personality skills:

• Non Distracted, Focussed and Disciplined 

• Analytical, Problem-solving and Calculative aptitude

• Humility to Learn, share & keep improving

• Professional, Organized & a Team Player

• Understands importance of excellent and proactive communication in all formats

About iDream Education:
Our Roots and Vision

iDream Education is an ed-tech startup with a vision to facilitate universal access to learning and growth. Our solutions are designed to break the learning barriers of languages, boards, location or socio-economic status, and empower everyone to Learn Unlimited.

Our Core Values and Work Principles 

At iDream Education, we are a purpose driven startup and are building a team aligned to our vision, culture and values. 

Our core work values & principles are:

1. Oneness - We believe in the fundamental oneness of all existence, and all our work, solutions, designs, content and business approach is based on this underlying principle of Oneness. 
2. Equal Opportunities - We stand for equal growth opportunities for everyone in the company and in our user/partner/customer ecosystem. 
3. Always Learning - Our culture is to always keep learning and improving with humility and self confidence. 
4. Exponential Growth & Evolution - We aspire the company, our team members and our users to grow exponentially in all dimensions and keep evolving everyday.
5. Collective Responsibility - Our culture aspires to empower every team member to take ownership and responsibility of the collective vision and its manifestation.

Skills, Experience & Personality Fitment for this Profile

• Deep and Practical experience with Node. JS (primary work component), Firebase, AWS/Heroku, SQL/NoSQL Databases with Server side integration.
• Minimum of 2 years of deep hands-on experience with web based solutions, backend development, APIs and web development in node.JS, firebase, basic understanding of android and flutter will be a plus but not necessary.
• Should have worked on a web based backend in Node.JS for preferably an android app based solution which had scaled to a large number of users. Developed, managed and scaled usage/analytics and reporting of end user based solutions.
• Capable of creating and implementing API on node js. Should have deep hands-on experience in  developing and managing APIs.
• Should have practical experience of integrating and managing online payment systems, and build and manage online learning platforms with login, video security, online payment and reports.
• Possess energies and capabilities to experience tremendous growth in learning, deep dive development, take end to end responsibility of the products and join hands to scale our solutions together with our team.
• Personality Traits we respect - An undistracted mind, an aspiration for holistic growth, humility, discipline, clear and adequate communication and self confidence to learn and do anything. 

Role and Responsibilities of this Profile

• You shall be working on and taking responsibility for our central content and reporting backend, which is the heart of our tech platform. 
• Should have good command on Firebase functions like notifications, real-time data update etc.  
• The backend shall be evolved into a content integration platform with internal teams and external partners working on a common backend for all content and courses updation, integration and management. 
• You shall be responsible for taking ownership of the current web and backend solutions and defining, building and scaling them as per growth plans along with the product managers and the current team. 
• All web and server side development and enhancements as per product growth vision and management plans. 
• Please know that we are in a growth stage of our app and tablet based products and therefore a lot of responsibility and ownership taking work will be expected on the tech and product front.

Some Important Aspects of this Profile you should know

• This role would involve a lot of self-driven sharp and focussed work with end-to-end responsibility of the products.
• We are in a fast growth phase and therefore the need of the hour is a hands-on and fast paced approach to work with best of skills/communication and discipline.
• This role requires  very responsible and efficient communication in all formats, verbal, written, messaging, email and documentation.
• This role suits you best if you wish to do deep and focussed work in a product company and be a part of the initial core team that builds a globally scalable edtech platform.
• We aspire to onboard a Node.js developer who wishes to spend at least 2-3 years in deep product building/scaling and gain unprecedented experience and growth while growing the products and iDream Education. 

Job Type: Full-time, Work at office (Please note, this is not a remote working role / No Work from home for this role currently)

Job Location: Sec-32, Gurugram, India