Associate - WMS Ops

Position: Quality and Compliance Specialist

Location: Bangalore Onsite

Employment Type: Full-Time

Openings: 1

Role Summary:

We are seeking a detail-oriented Quality and Compliance Specialist to ensure that all training engagements adhere to internal quality benchmarks and meet client compliance standards. This role plays a critical part in maintaining the integrity, consistency, and excellence of our Learning & Development (L&D) offerings.

Key Responsibilities:

• Define and implement quality metrics for monitoring training delivery effectiveness.
• Conduct audits of pre-training and post-training documentation to ensure accuracy and completeness.
• Review trainer credentials to ensure compliance with internal and client-specific requirements.
• Maintain and update compliance checklists aligned with regulatory or contractual obligations.
• Track participant and client feedback, analyze trends, and flag quality issues for continuous improvement.
• Collaborate with internal teams to implement corrective and preventive actions as needed.
• Assist in aligning processes with ISO, GDPR, or other relevant compliance standards.

Qualifications:

• Minimum 3 years of experience in quality assurance or training compliance roles.
• Strong documentation, analytical, and process management skills.
• Familiarity with quality frameworks and compliance regulations (e.g., ISO standards, GDPR, etc.) is a strong plus.
• Attention to detail and the ability to work with multiple stakeholders across departments.
• Experience in the Learning & Development or EdTech industry is preferred.

Key Skills:

• Quality auditing and metrics tracking
• Compliance management
• Documentation control
• Regulatory awareness (ISO, GDPR, etc.)
• Analytical thinking
• Communication and coordination
• Continuous improvement mindset

General Description:Owns all technical aspects of software development for assigned applications

Participates in the design and development of systems & application programs

Functions as Senior member of an agile team and helps drive consistent development practices – tools, common components, and documentation

Required Skills:

In depth experience configuring and administering EKS clusters in AWS.

In depth experience in configuring **Splunk SaaS** in AWS environments especially in **EKS**

In depth understanding of OpenTelemetry and configuration of **OpenTelemetry Collectors**

In depth knowledge of observability concepts and strong troubleshooting experience.

Experience in implementing comprehensive monitoring and logging solutions in AWS using **CloudWatch**.

Experience in **Terraform** and Infrastructure as code.

Experience in **Helm**Strong scripting skills in Shell and/or python.

Experience with large-scale distributed systems and architecture knowledge (Linux/UNIX and Windows operating systems, networking, storage) in a cloud computing or traditional IT infrastructure environment.

Must have a good understanding of cloud concepts (Storage /compute/network).

Experience collaborating with several cross functional teams to architect observability pipelines for various GCP services like GKE, cloud run Big Query etc.

Experience with Git and GitHub.Experience with code build and deployment using GitHub actions, and Artifact Registry.

Proficient in developing and maintaining technical documentation, ADRs, and runbooks.

Responsibilities:

Workforce Management :

● Manage the reporting team structure and oversee the daily activities of the reporting

team, providing direction and guidance as needed

● Serve as a mentor to the team, actively engaging with them to ensure they maintain a

high level of competence and operational excellence

● Identify and analyze potential risks related to the reporting team that may impact

project success

Talent Acquisition Support:

● Support talent acquisition efforts by participating in recruitment processes,

conducting interviews, and providing input on hiring decisions to ensure alignment

with team goals and objectives

Communication, Coordination and Collaboration:

● Communicate with team members and other stakeholders (VPs, Delivery Director,

Project Teams, HR Team, etc), providing updates on projects, sharing important

information, and ensuring everyone is on the same page

● Proactively keep HR updated about any key escalations, performance issues

● Build and maintain strong relationships with internal and external stakeholders,

fostering collaboration and partnerships

Performance Management Process:

● Coordinate the performance appraisal process, collect feedback ratings &

recommendations from stakeholders, and ensure compliance with organizational

policies

● Leading career progression and associated financial impact projection of the

reporting team

● Closely monitor the overall performance efficiency of the reporting team and work on

ensuring progression of the team and overall increase in productivity

● Evaluate the performance of team members, provide feedback, and ensure proper

documentation as per HR processes

● Implement performance management plans (PMP) for team members whose

performance is below the expected level

● Resolve conflicts within the reporting team to maintain a positive team dynamic and

work closely with HR.

● Identify high-potential employees and develop talent pipelines to ensure continuity of

key roles within the reporting team

HR Processes and Compliance

● Ensure compliance with company policies, procedures, and legal requirements

● Communicate HR policies and processes to the team members, ensuring

understanding and adherence

Analytics and Reporting

● Analyze performance data to identify trends, patterns, and areas for improvement

● Use this information to publish dashboards/reports and make recommendations.

● Compile and analyze HR metrics, such as performance, turnover, retention, and

engagement, to identify trends and areas for improvement for team members within

the assigned region

Learning and Development:

● Conduct skill gap analysis and provide the learning team with insightful training needs

to reach established performance target goals

● Leads development programs that align employee growth with organizational goals,

enhancing career opportunities

● Facilitates connections to essential internal and external learning resources,

supporting continuous professional development

Skills Required:

● 4-7 years of experience in the IT industry with a strong understanding of the software

development life cycle/ functional role progression

● Strong understanding of various stakeholders and their roles in an IT consulting

organization

● Strong leadership skills and the ability to effectively manage a team, providing

direction, guidance and mentorship.

● Knowledge of learning and development with the ability conduct skill gap analysis

and identify training needs to help manage career progression

● Good general understanding of how large-scale software systems are designed, built,

tested, deployed, and delivered to customers

● Experience working across both startups and large organizations

● Strong experience with data analytics and presentation; experienced in interpreting

performance data and statistics

● Competence in building and effectively managing interpersonal relationships at all

levels of the company

● Should possess strong problem-solving skills to address challenges and make

informed decisions

● Openness to change, embracing new technologies, and staying updated with industry

trends

● Ability to explain complex processes and employee development milestones clearly

● Ability to think strategically and execute operationally

• Develops code in C# and front-end technologies like Angular and React.
• Can test own code using unit testing framework.
• Able to understand and adhere to design principles and technical designs explained to him.
• Able to solve algorithmic and platform problems by researching online and trying out solutions

• ASP.Net, C#, SQL Server and JavaScript are must.
• MVC candidate should be preferred.
• Any other JavaScript library also an added advantage.

• Analysis
• Multitasking
• Communication Skills
• Results Oriented
• High Energy
• Self-Motivated

• Experienced backend developer with extensive work on nodejs and backbonejs along with good English spoken language.
• Develop new user-facing features
• Build structured, reusable code and libraries for future use
• Optimize applications for maximum speed and scalability
• Maintain, contribute and adhere to our programming best practices and guidelines
• Advanced understanding of emerging web technologies

Key Functions & Roles of the Candidate:

• Would be part of core technical team and will be updating the product with new and challenging tasks
• Good understanding of the concepts behind models, collections, and views
• Familiarity with input validation techniques and approaches
• Ability to perform in a fast-paced, deadline-driven environment
• Enthusiasm for innovation in the tech industry, including continuous learning and improvement

Specific Skill Set:

• Salesforce Implementation or Knowledge
• Node.js, MongoDB, Heroku API
• API and NODE.JS is a must