Sales Executive

Job Summary:

We are looking for technically skilled and customer-oriented SME Voice – Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.

Key Responsibilities:

• Provide technical voice support to B2B (enterprise) customers.
• Troubleshoot and resolve issues related to:
• SQL, DNS, VPN, Server Support (Windows/Linux)
• Networking (TCP/IP, routing, firewalls)
• Cloud Services – especially Microsoft Azure
• Application and system-level issues
• Assist with technical configurations and product usage.
• Accurately document cases and escalate unresolved issues.
• Ensure timely resolution while meeting SLAs and quality standards.

Required Skills & Qualifications:

• 2.5 to 5 years in technical support (voice-based, B2B preferred)

 Proficiency in:

• SQL, DNS, VPN, Server Support
• Networking, Microsoft Azure
• Basic understanding of coding/scripting
• Strong troubleshooting and communication skills
• Ability to work in a 24x7 rotational shift environment

Job Title: MERN TECH

Location: Paschim Vihar, West Delhi

Company: Eye Mantra

Job Type: Full-time, Onsite

Salary: Commensurate with experience and interview performance

Experience:- 3+ years

Contact: +91 97180 11146(Rizwana Siddique,HR)

Interview Mode: Face to Face

About Eye Mantra:

Eye Mantra is a premier eye care organization committed to delivering exceptional services using advanced technology. We’re growing fast and looking to strengthen our in-house tech team with talented individuals who share our passion for innovation and excellence in patient care.

Position Overview:

We are currently hiring a skilled Full Stack Developer to join our in-house development team. If you have strong experience working with the MERN stack, including Node.js, React.js, MongoDB, and SQL, and you thrive in a collaborative, fast-paced work environment, we’d love to connect with you.

This role requires working onsite at our West Delhi office (Paschim Vihar), where you’ll contribute directly to building and maintaining robust, scalable, and user-friendly applications that support our medical operations and patient services.

Responsibilities:

• Build and manage web applications using the MERN stack (MongoDB, Express, React, Node).
• Create and maintain efficient backend services and RESTful APIs.
• Develop intuitive frontend interfaces with React.js.
• Design and optimize relational databases using SQL.
• Work closely with internal teams to implement new features and enhance existing ones.
• Ensure applications perform well across all platforms and devices.
• Identify and resolve bugs and performance issues quickly.
• Stay current with emerging web development tools and trends.
• (Bonus) Leverage AWS or other cloud platforms to enhance scalability and performance.

Required Skills & Qualifications:

• Proficiency in Node.js for backend programming.
• Strong hands-on experience with React.js for frontend development.
• Good command of SQL and understanding of database design.
• Practical knowledge of the MERN stack.
• Experience using Git for version control and team collaboration.
• Excellent analytical and problem-solving abilities.
• Strong interpersonal and communication skills.
• Self-motivated, with the ability to manage tasks independently.

A stunning portfolio showcasing your motion design expertise across various styles and contexts

● Proficiency in industry-standard tools like After Effects, Premiere Pro, Spline, Blender etc.

● Understanding of fundamental animation principles (timing, spacing, anticipation, etc.)

● Ability to translate abstract concepts and storyboards into fluid animations

● Experience with character animation and storytelling through motion

● Understanding of UI/UX motion design and micro-interactions

● Solid grasp of typography, composition, and color theory

● Familiarity with current motion design trends and techniques

● Excellent time management with ability to meet deadlines

● Bachelor's degree in Design, Animation, or related field (preferred)

A natural eye for timing and rhythm in animation

● Passion for storytelling through visual movement

● An obsessive attention to detail that borders on magical

● Ability to think conceptually and translate ideas into motion

● Curiosity to experiment with new animation techniques and tools

● A balanced understanding of both technical skills and creative vision

● Eagerness to push boundaries while maintaining usability and clarity

● A knack for knowing when subtlety works better than flash

What will you do? (but not limited to)

• Design, develop, and maintain our mobile applications using either Flutter or React Native, ensuring high performance and responsiveness across both Android and iOS platforms.
• Collaborate closely with the product and development teams to design and develop innovative features that align with our mission and user needs.
• Write clean, maintainable, and efficient code that adheres to industry best practices, and conduct code reviews to uphold high-quality code.
• Troubleshoot, debug, and upgrade the software to ensure optimal performance, security, quality, and responsiveness of applications.
• Lead and mentor junior developers, fostering a culture of continuous learning, innovation, and improvement.
• Drive architectural decisions and lead efforts to scale and improve our codebases.
• Work closely with stakeholders to understand and address their needs, translating business requirements into technical solutions.

Who can apply?

• Minimum 3 years of experience as a Mobile Application Developer with a proven track record in developing and deploying mobile applications for both Android and iOS platforms.
• Proficiency in React Native, with a deep understanding of cross-platform mobile development and app architecture.
• Strong knowledge of JavaScript (for React Native), and familiarity with native build tools, like XCode, Gradle, Android Studio, IntelliJ, and other IDEs.
• Strong problem-solving skills, with an ability to think algorithmically and a keen eye for debugging and optimizing code.
• Experience with app development languages such as Swift, Kotlin, or Objective-C and with utilizing RESTful APIs for backend integration.
• Proficient understanding and utilizing code versioning tools, such as Bitbucket.
• Experience in a startup environment and building products from scratch is highly preferred.
• Excellent communication skills, with the ability to lead and inspire a team.
• Strong project management skills, with experience in agile methodologies.
• Demonstrated ability to make sound decisions based on a balance of data, experience, and judgment.

• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

Qualifications and Background

• 3-5+ years of experience working on Salesforce platforms
• At least one year of experience working directly with North Americas and European clients
• At least two Salesforce certification
• Salesforce Certified JavaScript Developer I
• Salesforce Certified Platform App Builder
• Salesforce Certified Platform Developer I/II
• Salesforce.com Certified Administrator
• Bachelors/Postgraduate degree, professional qualification, or relevant experience.
• Knowledge, Skills, and Abilities
• Domain expertise: have a good technical understanding of the Salesforce Sales and Service Cloud and how business stakeholders use the product.
• General knowledge of technical concepts, strategies, and methodologies, including architectural and security concepts, systems development life cycle, information management, and portfolio management (production systems, release planning, change management).
• Proficient with Salesforce Lightning Design System and the Salesforce development lifecycle.
• Software engineering skills with Force.com Platform (Apex, LWC, SOQL, Unit Testing)
• Experience in core web technologies including HTML5, JavaScript and CSS
• Demonstrated experience with relational databases, data modelling, and ETL tools
• Experience with Services Oriented Design Principles (SOA) and Web Services (REST & SOAP, JSON & XML)
• Experience with Agile development methodologies such as SCRUM
• Experience with complex business systems integration as well as object-oriented design patterns and
• development
• Stakeholder management: experience in managing relationships with business stakeholders; a proven ability
• to work with and influence cross-functional teams, ensuring close collaboration with development teams, is
• especially important.
• Excellent organizational, verbal and written communication skills
• Key Responsibilities
• Client Interaction
• You will be required to be available for project and client interactions during UK business hours.
• Meet with clients to determine business, functional and technical requirements and participate in

application design, configuration, testing, and deployment

• Participate in the sales cycle as needed (solution definition, pre-sales, estimating and project planning) o Work cross-functionally with Revenue Operations, Sales Finance, Engineering, and other key stakeholders within the client organisation.
• Gather, analyse and document functional and technical requirements for new projects, enhancements to existing solutions and production issues reported by end-users
• Leadcustomer-driven solutions utilizing strong technical design skills and strong working relationships

with internal groups

• Guide users in formulating requirements, advise on alternatives and on the implications of new or

revised processing analysis.

• Translate business requirements into well-architected solutions that best leverage the Salesforce

platform and products • Technical development

• Setupdevelopmentenvironmentsontheirownandcommunicatedevelopmentprogresstotheclient and senior management.
• Build Salesforce applications using Apex and Visualforce and leverage the full capabilities of the Salesforce platform.
• Implement and maintain Salesforce customizations such as custom fields and objects, layouts, controller extensions, triggers, workflows, process builders, and validation rules
• Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce implementation
• Createandexecuteunit,integration,anduseracceptancetestplans,includingusecasesandtestdata o Ensure service level availability of the Force.com platform and integration applications and provide

on-call support for break/fix/enhancement activities to resolve application issues. • Research and best practices

• Follow and understand Salesforce product and technical capabilities resulting from product releases and acquisitions
• Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
• Apply best practices and design patterns of best-of-breed applications developed on the Salesforce. com platform
• Assist with the planning of application changes, development, and installation of upgrades and new releases.

• The main roles and responsibilities would be:
• Deliver high quality mobile apps on Android platforms.
• Create best practice, drive initiatives to build reusable frameworks, components and solutions.
• Engage with the team to create a knowledge centre on Android.
• Minimum experience of 1 years needed. Ideally more than 2 years.
• Maps based apps.
• Payment gateway integration: (PayPal, Stripe, Paytm etc).
• Integration of webservices
• Marketplace apps
• Live Streaming
• Offline application development.
• Strong OO design and programming skills in Java
• Android SDK
• JSON/REST API
• Social Media APIs
• UML/Design Pattern
• Knowledge of Retrofit,Volley,Dagger2,Realm,RxJava,Espresso
• Knowledge of android architecture component(LiveData etc).
• Working Experience on MMVM and MVP architecture
• Experience in SQL and NOSQL databases.
• Familiarity with cloud message APIs and push notifications 
• Understanding of Googles Android design principles and interface guidelines 
• Proficient understanding of code versioning tools, such as Git.
• Work closely with the leadership team to define roadmap and development plans
• Help define and implement standards and promote best practices for the Android development team
• Tackle daily challenges with your creative problem solving recommendations
• Mentor and contribute knowledge to the rest of the team and the organization
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with threading, and performance tuning
• Ability to understand business requirements and translate them into technical requirements