Business Development Manager

Strong Technical Support Leader profile

Mandatory (Company) – Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)

Mandatory (Experience 1) – 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams

Mandatory (Experience 2) – Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams

Mandatory (Team Leadership) – Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management

Mandatory (Technical Depth) – Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows

(to effectively coordinate with architects and engineering heads)

Mandatory (Process & Metrics) – Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting

Mandatory (Ticketing Tools) – Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms

Mandatory (Core Skills) – Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

Requirements / Experience:

• Min 4 Years of Experience
• Experience in cross-platform mobile software development (Android/iOS) using technologies such as React Native, Flutter, GO/ Golang, Xamarin, Blazor, JavaScript, TypeScript, Dart, C#
• Familiarity with API Development (REST, Web API, WCF, SOAP)
• Experience with full-lifecycle design, development, and testing of critical business applications
• Good problem-solving skills with attention to detail
• Strong verbal, written, interpersonal, and organizational skills
• Ability to work independently and in a team environment
• Ability to multi-task effectively
• Reliable, highly motivated, with a positive attitude
• Experience with MsSQL, MariaDB

• Can architect UI systems and has a well-honed understanding of the strengths and weaknesses of different frameworks.
• Cherishes the craft of an experience getting to perfect pixels, creating animations with just the right springs, investing in loading performance.
• Is familiar with React, Node. JS, NoSQL databases like Firebase, and AWS.
• Collaborates actively with designers, product managers, product scientists, and other engineers.

Overall exp : 7 to 9 Years
Development Exp [Relevant exp] - 3 - 4 [Python] [MUST]

Job Functions/Duties and Responsibilities:
        Manage each project’s scope and timeline
        Work with product owners to handle backlogs and new requests
        Ability to work hand-on and independently with limited supervision
        Minimum 3 Years of experience on project management
        Drive for results and ownership
        An eye for detail, analytical and data oriented with logical problem-solving approach
        Resolve conflicts and remove obstacles that occur
        Help teams implement changes effectively
        Ensure deliverables are up to quality standards at the end of each sprint

Low Level with experience:
    Experience should be 2-3 years of Phyton + Database. [Urgent Opening]
    
Intern Level:
    Good programming skills at college level in any language.
    Database awareness.
    Team player
    Proactively learning about new technologies
    Approaching problems and creating solutions

The Selected Candidates will begin in an individual contributor’s role, working in a team of go-getters to help spread the Byju’s way of Learning in your city. They would be showcasing the unique Byju’s way of Learning to students and parents and will be responsible for mentoring and sales in their designated zone.

Any Graduation/ Post Graduation. Having a keen interest and deep understanding of the Indian education sector.

• Interested in mentoring and guiding students.
• Having a knack for sales.
• Good interpersonal and presentation skills.

We are aiming to provide good digital learning solutions to K12 students. Providing Quality learning experience is our Motto.

You will be responsible for certain sections of the product, taking entire ownership. You should be proactive with the short term and long term vision for the product and should be able to lay the roadmap to deliver the same. Cross functional management is an important aspect of this role.

You are expected to do the following things

• Solve user problems and make the user’s life easier by providing value driving solutions.
• Collect requirements using multiple techniques and prioritize them according to the relevant factors contributing to the business vision.
• Make Product Roadmaps and plan the deliveries of the product features.
• Take user interviews for requirement gathering and taking feature wise feedback.
• Should be able to create design wireframes for clear communication with designers and other stakeholders
• Should get the high fidelity designs done with the help of the design team. Involve yourself in the UI/UX process.
• Ensure timely product deliveries and app releases.
• Work on Agile product development, create Product Backlogs and User Stories. Write proper PRDs.
• Prioritize user stories and discuss the same with the engineering and QA team
• Analyse the product/feature performance through metrics and follow a data driven approach.
• Interact with the Testing Team and facilitate the proper issue resolutions.
• Continuously interact with the management, stakeholders, marketing and operations team for various product related decisions.

• Should have strong analytical skills.
• Decent Technical knowledge of Client and Server Functioning.
• Good UI/UX knowledge.
• Should have good presentation skills.
• Should have good written and verbal skills.
• Should be passionate to take up challenges and try to provide apt solutions.
• Experience in Agile methodology for product development detailing Epic, User Stories,managing scrum etc.
• Cross functional experience and managing interactions with various teams
• Should have prior Product Management experience of 2 years.

Preferred Education & Experience:

• Bachelor’s or master’s degree in Computer Engineering, Computer Science, Computer Applications, Mathematics, Statistics, Finance, Economics or related technical or analytical field or equivalent practical experience. Relevant experience of at least 3 years in lieu of above if from a different stream of education.

• Well-versed in and 5+ years of hands-on demonstrable experience with:
▪ Functional Analysis of Business Capabilities, Business Processes, & Business Rules
▪ Functional & Technical Profiling & Analysis of Data
▪ Business Process Modeling & Design
▪ Business Rules Modeling & Design
▪ Object Oriented Modeling & Design
▪ API Modeling & Design
▪ Relational, Document, & Graph Data Modeling & Design
▪ PL/pgSQL & SQL Programming
▪ Behavior Driven Development (BDD)
▪ Stream & Batch Big Data Pipeline Processing
▪ Domain Driven Design (DDD) & Micro services Architecture & Design
▪ Distributed Cloud Native Computing
• 1+ year of hands-on programming experience in PL/pgSQL & SQL Programming.

• Strong knowledge and hands-on experience with analyzing business & data requirements from customers.

• Strong knowledge and hands-on experience with modeling techniques viz., BPMN, UML, ERD, & other Visual Modeling techniques.

• Extensive knowledge & working experience with SQL, detailed data profiling using Informatica/Talend or similar tools, reporting & data visualization using Tableau/Spotfire/QlikView etc.

• Proficiency in Microsoft Excel, including in-cell formulas, pivot tables, basic macros, and other data manipulation and formatting functions is required.

• Familiarity with Database Read vs. Write Performance Tuning & Optimization.

• Familiarity with Virtualization & Containerization, API Management, Identity & Access Management, System Monitoring & Management, Data Protection & Encryption.

• Familiarity with Lean, Agile, & DevOps Practices, Processes, & Tools.

• Familiarity with cloud platforms such as AWS, Azure, & Google Cloud.

• Familiarity with Storage, Networks and Storage Networking basics.

• Familiarity with Network, Data, and Application Security basics.

Job Description

As a Software Engineer at Radixweb, you will write and maintain efficient code by using PHP technology. You will follow the complete software development life cycle and work with other team members on the project modules including software design and development. You 'll be communicating with the client on regular basis for gathering requirements and giving demos

Roles & Responsibilities

• Involve in full lifecycle application development from requirement gathering to deployment.
• Analyzing, coding, and debugging the application with PHP & MySQL.
• Involve in the continuous learning process for the latest technologies
• Work with creative thinking and a result-oriented approach
• Communicate with the client on regular basis to gather the requirements, give a demonstration, and to clarify doubts/queries.

Eligibility

• 2 to 5 Years of working experience in PHP frameworks like Laravel and Codeigniter
• Excellent knowledge of laravel framework and experience building factories/facades/libraries
• Must have good knowledge of deployment and release cycle with PHP technology
• Have an understanding of MySQL Database, OOPS
• knowledge of web technologies including HTML, CSS, JQuery, AJAX.
• Must have experience in Web Service and third party API integration
• Hands-on experience in Linux Environment (LAMP)
• Must have working experience with GIT and SVN.
• Knowledge of JQuery and JavaScript.
• Knowledge of ReactJs, Nodejs would be an advantage.

Company Introduction

Founded in 2000, Radixweb is a leading software development company serving over 2900 clients in 25 countries. Join us to work on challenging projects, standardized processes, and fun work culture.
In addition, have an exposure of our home-grown globally acclaimed PHP-based web to print solution- https://www.onprintshop.com/">https://www.onprintshop.com/ developed to simplify print order management from client order to shipping. Recognized as solution partners by reputed brands in the print industry and serving small to largest printers across the world.

• Opportunity to work on latest technologies
• Technology and team-based well-managed training & development process
• A strong and committed team of 450+ employee
• 70+ Employees working with us for 5+ Years
• 25+ employees working with us for 10+ Years
• Flexible shift timings with lucrative compensation
• Transparent Appraisal process
• Exclusive soft skill training by professional Trainers.