What You'll Do -
- Work closely with our internal teams to create content that attracts, engages, and educates existing and potential customers.
- Write content around saas marketing.
- Create engaging short- and long-form written content on a regular and recurring basis (2-3 blog posts per week)
- Assist with the production of visual content such as images, infographics, etc to complement and/or convert your written content.
- Brainstorm and execute new topics and themes that are relevant to our target audience.
- Help set up the overall content & engagement strategy of the company, monitor progress, and come up with new ways to meet and exceed engagement goals.
What You'll Need -
- 2+ years of professional content writing experience, ideally related to marketing/SaaS products
- The candidate must know about SEO and should have a proven ability to write SEO-friendly content.
- Excellent written English with stellar copywriting skills.
- Fantastic storytelling skills - you have an innate ability to engage and captivate audiences with your words
- Fast learner and creative thinker - you grasp new concepts quickly and are able to turn one idea into many content pieces
- Comfortable adapting writing style & approach based on target audience across different interests and demographics
- You stay updated with the latest trends in your field
- Comfortable with WordPress CMS
- Passionate for content writing.
- Bonus Points - a. If you know how to create graphics etc using Canva/Adobe Suite, Figma, etc. b. If you’re comfortable writing on marketing topics (e.g. lead generation, performance marketing, paid ads, outbound marketing, etc)
What we offer -
- Fully remote flexible work environment & we help you set up your remote workstation too.
- Open book policy - we will pay for books you purchase for your professional and career development.
- Continuous learning/training policy - we sponsor you for the conferences and training programs you feel would add to your development in the company.
- Reimbursements - we minimize your remote setup expenses.
- Health insurance
Shubham Vishwakarma
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Location: Chennai
Summary of the Position:
Job Purpose:
Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty.
Genesys is embracing AI and Machine Learning in delivering AI-powered products like Predictive Routing, Chat bots, and Customer Journey management. The PS Data Scientist share a passion for AI & data working with global project teams and customers to extend data science services across Genesys solutions both on premise and in the cloud.
Join us and be a part of this journey as we write Customer Success stories with these products.
Location: (Chennai/Hyderabad/Bangalore)
WHAT YOU DO:
- Interface with business customers, gathering and understanding requirements
- Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results
- Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis
- Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes
- Build, improve, and provide ongoing optimization of high quality models
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- Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams.
- Communicate within the global community respecting cultural, language and time zone variations
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- Experience in Snowflake, Tableau, Elasticsearch, Kibana and real time analytics solution development will be major plus (Secondary)
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