Operations Manager

at GreedyGame

Posted by Debdutta Pal

1. HR Operations: help shortlist candidates, coordinate interviews, team engagement, employee relations for hired team 2. Compliance and Legal Operations: coordinating with law and accounting firm we are working with, be updated with the legal and compliance requirements like GST(though our accounting partner will help with the specifics of these - we need someone internally in the team to be responsible for this) 3. Accounting Operations: internal accounting, maintain receipts, day to day accounting 4. Administrative Operations: for example office amenities management, logistics 5. Media & Event Operations: reaching out to media outlets who can write about Marax, scout for media/PR opportunities, find events we can present at and coordinate logistics 6. Coordinating meetings: sales, investors, customers etc. 7. Outreach: sending initial emails(content will be provided by us), following up over emails. This involves working closely with founders and co-ordinating investor, customer and prospective candidates follow ups 8. Manage other company related operations as needed Skills: Attention to detail, good communication skills, team management/co-ordination, be comfortable with groundwork needed for the above tasks, be outward facing and be able to find opportunities for company, be able to represent company and communicate its vision, market, business analysis Since we are a young startup, none of the above tasks need a dedicated person and full-time attention hence we are looking for someone who is cross-functional and can cut across the above functions and learn/adapt as required

Agrosiaa is a pioneering online shopping platform for all the agricultural products available under the sun. Whereas for a buyer, may be a farmer or an urban gardener, Agrosiaa serves as a dedicated-to-agriculture shopping mall with the widest range of products of different categories. We have anything and everything related to the field of Agriculture. Right from variety of seeds to machinery to books, Agrosiaa is a dedicated marketplace for the buyers and vendors alike. We aim to give our customers a maximum choice and a great platform to the vendors to showcase any number of products they want.

As an Ad Ops manager, you have a critical role as part of the Global Performance delivery team. You are the first point of post-sales contact for GreedyGame’s biggest advertising clients. The ideal candidate will be super analytical, proactive and a clear communicator and will work with complex ad campaigns, managing and optimizing these campaigns using clear analysis to deliver results. Ad operations team would manage client relationships, but also bring to the table comfort with analysis and numbers. Key Responsibilities: - Work with sales teams to understand client expectations - Day to day management of mobile display campaigns - Work with publishing team to secure inventories required for meeting the client objective - Meet and exceeding campaign goals through campaign strategy and optimization - Work with data to arrive at insights and strategies about campaigns - Day to Day management of profit margins across all campaigns - Assist in the development of custom creative with internal departments and clients - Management of client expectations, communication and reporting metrics - Help the product management team in designing better products by communicating market realities and expectations Key Skills & Experience: - 0-1 years with online media, or other advertising experience - Candidates from tier 1 institutes - IIT, BITS, NIT only - Strong analytical skills - Exceptional relationship management and communications - Teamwork and interpersonal skills - Attention to detail - Previous experience in a fast paced start-up environment will be preferred What’s in it for you? - Opportunity to be a part of the big disruption we are creating in the ad-tech space. - Work with big brands like PepsiCo, Amazon, Marico, etc. - Office in one of the most happening places in India. - Amazing colleagues, weekly lunches and beer on fridays!

iKeva is an early Indian start-up that provides work-spaces in prime locations with community and member benefits. Currently, it has 4 centers in Hyderabad, Bangalore, and Chennai.

Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus

The job portal is to be launched soon to cater for South East Asia based companies/employer's recruitment needs and Job seekers in South East Asia. Duties : - Lead Portal Management activities - Lead Marketing Team - Lead Client Account Management Team - Lead Advertisement activities Job description Portal Management : - This will includes updating of portal with day to day updates. - Working with IT team for upgrade and problem trouble shooting. Marketing Team : - Marketing team will be working from both India and Overseas. - Marketing personnel who are supposed to visit clients and meeting clients & job seekers at our abroad office, will only be working in south east asian country. - All other activities will be taken care by a strong marketing team in India. This team will be working from our office in India Client Account Management Team: (Same as Marketing team) - Client Account Management / team will be working from both India and south east asian country - Client Account Management personnel who are supposed to visit clients and meeting clients and job seekers at our Singapore office will only be working in south east asian country. All other activities will be taking care by a strong marketing team in India. Advertisement activities: - Required to plan and carry out advertisement activities in south east asian country. - The prospective operational head can form a team in India for this purpose and carry out activities in south east asian country with our advertisement team in working south east asian country. Quantification and Skill Set required for the Manager a) Master Degree, Mphil, Phd b) Previous work experience in a job portal at management level. c) Very good soft skills.