Operations Manager

Key Responsibilities:

• Develop new business in liner shipping and container logistics.
• Manage existing client relationships and ensure service excellence.
• Negotiate rates, contracts, and agreements with customers.
• Achieve sales targets (volume, revenue, profitability).
• Track market trends, competitor activities, and customer needs.
• Provide sales reports and maintain accurate records.
• Develop new business opportunities in liner shipping, chartering (bulk, break bulk, or project cargo), and international forwarding.
• Maintain and expand a portfolio of shippers, consignees, brokers, and freight forwarders.
• Maintain database with accurate and updated client information, pipeline, and sales activities.
• Monitor market trends, competitor offerings, and freight rates to develop a competitive sales strategy.  

Roles & Responsibilities:

• Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
• Address customer inquiries, concerns, and issues regarding products or services.
• Guide customers through troubleshooting steps to diagnose and resolve technical problems.
• Analyze customer issues to determine root causes and provide effective solutions.
• Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
• Develop a deep understanding of the company's products or services to effectively assist customers.
• Stay updated on product updates, features, and enhancements to provide accurate information to customers.
• Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
• Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
• Ensure that customer inquiries and issues are handled with high quality and professionalism.
• Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
• Assist in training new team members on product knowledge and support processes.
• Stay updated on industry trends, technologies, and best practices related to technical support.

Requirements

• Job Location: Jaipur, Rajasthan
• Experience: Fresher

Responsibilities:

• Proactively engage with potential clients through outbound/inbound calls to introduce Firmway's software solutions and services.
• Identify and qualify prospects by understanding their business needs and explaining how our software can meet their requirements.
• Deliver persuasive sales pitches to create interest and excitement about Firmway's software and setup meetings on a daily basis for the sales team.
• Effectively handle objections and address any concerns or questions raised by potential clients during the conversation.
• Maintain accurate and detailed records of all interactions with clients in the CRM system.
• Follow-up with the prospects before the scheduled meeting and get them to join the call.
• Meet or exceed weekly and monthly targets for setting up qualified meetings with potential clients.
• Stay up-to-date with industry trends, product knowledge, and competitor offerings to effectively articulate our unique value proposition.
• Provide feedback to the marketing and product development teams based on clients' insights and needs.
• Continuously strive to improve sales techniques, product knowledge, and objection-handling skills. 

For a startup run by a serial founder:

Job Description :

- Architect and develop our B2B platform, focusing on delivering an exceptional user experience.

- Recruit and mentor an engineering team to build scalable and reliable technology solutions.

- Work in tandem with co-founders to ensure technology strategies are well-aligned with business objectives.

- Manage technical architecture to guarantee performance, scalability, and adaptability for future needs.

- Drive innovation by adopting advanced technologies into our product development cycle.

- Promote a culture of technical excellence and collaborative spirit within the engineering team.

Qualifications :

- Over 8 years of experience in technology team management roles, with a proven track record in software development and system architecture + Dev Ops

- Entrepreneurial mindset with a strong interest in building and scaling innovative products.

- Exceptional leadership abilities with experience in team building and mentorship.

- Strategic thinker with a history of delivering effective technology solutions.

Skills :

- Expertise in modern programming languages and application frameworks.

- Deep knowledge of cloud platforms, databases, and system design principles.

- Excellent analytical, problem-solving, and decision-making skills.

- Strong communication skills with the ability to lead cross-functional teams effectively.

If you love interacting with high-net worth people, and maintaining strong long-term relationships, this is the position for you!

The WH/TL is a dynamic professional with experience in Business Development, Portfolio Management & Client Relationship Management in the Financial Services sector. (S)he would be responsible for driving teams to exceed sales targets and client relationship management by delivering the best standards of services.(S)he would be helping the teams to establish strong ties with them by designing & implementing their financial plans; and then by ensuring that they receive and execute on the right advice. (S)he would be a business manager as he would be responsible for P&L of his team.

 Wealth Management, Financial Services, Broking

 Responsible for development and management of respective zone teams, comprising Team Leaders, RMS

Responsibilities:

 Handling a team of Wealth Managers and planning and achieving Sales Targets for Wealth Management products through the team by motivating, Inspiring and providing guidance to the team to keep the performance levels high

 Maintaining profitability targets by ensuring good IRR and cross sell

 Identifying streams for revenue growth & developing business plans to build consumer preference

 Responsible for creation a client base in direct equity by acquiring new Private Wealth / HNI Clients / Corporate clients by interacting & developing rapport with all external/internal constituents of client at all levels; for maximum client retention & achievement of revenues

 Monitoring client’s portfolio performance and rendering sustained advisory services for securing high ROI

 Proven track record of establishing systems/ procedures, thereby contributing in a major way towards augmented growth and profitability level

 Fulfilling the compliance standards in Financial Planning, Asset Allocation and Product Sales and managing Delinquencies by ensuring proper Sales Process

 Recruiting, training and ensuring seamless induction to the newly joined team members and managing attrition within the team

 To ensure achievement of acquisition ,activation and other Cross sell targets .To also ensure achievement of sub targets within acquisition with a special focus on Premium segment customers

 To ensure achievement of business and revenue targets attributed for the company.

 Conduct performance reviews for effective monitoring and measuring of results.

Qualifications: Graduate/ MBA/PGDM in Finance

• must have experience in Java, Spring Boot, Microservices , Kafka, API
• Developing applications that demand high availability and concurrency.
• Good understanding of DevOps concepts and processes
• Ability to write structured and well documented code
• Good knowledge of working with third-party dependencies and debugging dependency conflicts.
• Knowledge of Unit Testing and Build tools.
• Team Leading & Mentoring for Senior Developers
• Retail domain experience is added advantage.

About the Company:

 It is a Data as a Service company that helps businesses harness the power of data. Our technology fuels some of the most interesting big data projects of the word. We are a small bunch of people working towards shaping the imminent data-driven future by solving some of its fundamental and toughest challenges. 

Role: We are looking for an experienced team lead to drive data acquisition projects end to end. In this role, you will be working in the web scraping team with data engineers, helping them solve complex web problems and mentor them along the way. You’ll be adept at delivering large-scale web crawling projects, breaking down barriers for your team and planning at a higher level, and getting into the detail to make things happen when needed.  

Responsibilities  

•  Interface with clients and sales team to translate functional requirements into technical requirements 
•  Plan and estimate tasks with your team, in collaboration with the delivery managers 
•  Engineer complex data acquisition projects 
•  Guide and mentor your team of engineers 
•  Anticipate issues that might arise and proactively consider those into design 
•  Perform code reviews and suggest design changes 

Prerequisites 

•  Between 5-8 years of relevant experience 
• Fluent programming skills and well-versed with scripting languages like Python or Ruby 
• Solid foundation in data structures and algorithms 
• Excellent tech troubleshooting skills 
• Good understanding of web data landscape 
• Prior exposure to DOM, XPATH and hands on experience with selenium/automated testing is a plus 

Skills and competencies 

• Prior experience with team handling and people management is mandatory 
• Work independently with little to no supervision 
• Extremely high attention to detail  
•  Ability to juggle between multiple projects