Backend Developer

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 60,000 customers, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 600+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home! At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com.

Who You Are: 

As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company. 

What You Will Be Doing:

• Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
• Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery. 
• Design, create and manage applications, and software integration/migration deployments. 
• Implementation services are delivered within scope or manage any changes in project scope, identify potential issues and collaborate with leadership when needed, to develop contingency plans.
• Working with other departments and personnel to ensure information on customer needs are communicated.
• Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
• Assist in Educational webinars, workshops, and more.
• Staying up to date with product features and releases. 
• Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency. 
• Updates customer journey playbooks. 
• Demonstrate technical acumen to convert plans into workable solutions.
• Communicate a passion for customer success with a team player attitude.
• Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
• Conduct analysis of approved customer content and create a transition plan or migration plan.
•  Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
• Responsible for driving consulting milestones and achieving the agreed-upon implementation schedule.
• Provide guidance to customers to address critical and/or outstanding issues impacting the successful Implementation.
• Actively lead the consulting engagement throughout the implementation.
• Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
• Handle basic support requests during the implementation phase.
• Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
• Always looking for ways to improve our onboarding delivery.
• Maintain product knowledge and consistent education.
• Cross-training with other success functions. 
• Other duties may be assigned and/or modified as business needs change

What You'll Bring:

• Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
• 2-3 years of experience using HighLevel or other similar vertical solutions.
• Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills. 
• Ability to handle multiple tasks in a fast-paced environment.
• Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
• Strong understanding and proficiency in software solutions and professional service offerings.
• 2+ years of customer consulting work experience preferred.
• 2+ years of marketing experience is a plus!
• Strong verbal and written communication skills.
• IT technical skills and platform integrations.
• Experience in managing a diverse group and training each according to company standards.
• Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
• Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
• Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
• Strong analytical and organizational skills with superior attention to detail.
• Ability to produce high-quality documents, SOP’s and customer journey Playbooks. 
• Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability to advance technically.

This role is 100% remote for residents of India.

EEO Statement:

At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing awesome service to our clients and learning from one another along the way!

"Preferred candidates who are in Indore"

Responsibilities:

● Design and develop advanced applications for the Android platform, ensuring high performance, responsiveness, and user-friendly interfaces.

● Collaborate with product managers, designers, and backend engineers to define project requirements and deliver innovative solutions.

● Implement and maintain backend services, APIs, and databases to support mobile applications.

● Conduct thorough testing and debugging to ensure application stability and performance optimization.

● Stay updated with the latest industry trends, technologies, and best practices to continuously improve development processes.

● Participate in code reviews, provide constructive feedback, and mentor junior team members when necessary.

Requirements:

● Bachelor's or Master's degree in Computer Science, Engineering, or related field.

● 2+years of professional experience as an Android developer, with expertise in Kotlin and Java programming languages.

● Strong understanding of Android SDK, different versions of Android, and familiarity with Material Design principles. ● Proficiency in frontend technologies such as XML, JSON, and third-party libraries.

● Experience with backend development using technologies like Node.js, Python, or PHP.

● Knowledge of database management systems (e.g., MySQL, MongoDB) and experience in designing schemas and optimizing queries.

● Excellent problem-solving skills, ability to work independently, and a passion for learning new technologies.

● Good communication skills and ability to collaborate effectively within a team environment.

Preferred Qualifications:

● Experience with cloud platforms (e.g., AWS, Google Cloud) and serverless architecture.

● Familiarity with version control systems (e.g., Git) and CI/CD pipelines.

● Previous experience in Agile/Scrum methodologies.

● Published apps on the Google Play Store or contributions to open-source projects

Role Overview 

As a Senior Backend Engineer, you will be working closely with our core team in building products from  scratch into large-scale platforms and solving business problems leveraging new and innovative  technology. More than anything, we are looking for engineers that are eager to learn and build a  meaningful company. We are a small team and encourage engineers to wear many hats 

Responsibilities  

• Design and build highly reliable and performant applications that deliver a great user experience.
• Own large technical deliverables and execute in a structured manner.
• Take the accountability of the overall health of the applications you build.
• Platformize components as libraries, utilities and promote reuse.
• Be able to conceptualize and develop prototypes quickly

Skills & Requirements

      ▪ Work Experience between 2 to 6  years in large scale applications with desire to work  in fast paced startups  

▪ Experience/Knowledge of Node.JS, Express .JS, AWS, MongoDB.

      Deep understanding of your tools: Languages, frameworks, systems.

Desired Candidate Profile

• MBA (HR) preferred
• Non-MBAs with 2+ years of experience in related fields can also apply
• Work experience in talent acquisition teams of start-ups or technology companies
• Familiarity with hiring portals & professional networks like LinkedIn  

• New features developed independently with the ability to document the design after understanding and evaluating the requirements with necessary groundwork on required application components
• Hands-on coding to implement the design for feature completion
• Able to write unit tests that ensures bug free code
• Able to handle the multi-tenant and performance requirements of the new features and applications.
• Integrate the new features with existing modules, deliver ready to use code meeting necessary build requirements and CI/CD requirements.
• Work with other functional groups for product, technology, QA, tech support and deployment team.

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The ideal candidate must have the following qualifications.

• BE/B.Tech Degree from a reputed institution with at least 7 years of relevant experience
• Hands-on experience with Core Java, J2EE with a good knowledge of its ecosystem
• Experience with JUnit, JMH like performance tuning test tools preferred
• REST API design and development experience. Usage of Swagger or other API spec tools would be preferred. Working knowledge on Spring Boot is a plus
• Hands-on experience with some of the following application components is a plus: Solr, Kafka, OpenTSDB, Elasticsearch, Janus graph or any graph DB.
• Experience with databases such as MongoDB, MySQL or PostgreSQL required.
• Familiarity with continuous integration and build tools such as Jenkins or CircleCI, Maven, Ant required
• Experience building applications using microservices architecture is highly preferred. Knowledge of Kubernetes, Docker would be ideal
• Working knowledge on public clouds like AWS or Google cloud or Azure is a plus
• Experience building scalable systems
• Strong problem solving skills and ability and interest to solve complex problems
• Interest in machine learning (ML) data science is a plus

Company description

About Company: We are a one-stop destination for all your online business requirements. Our services include Amazon and Flipkart Account Launch, Cataloguing, Account Management, Advertising Creation and Optimization, Brand Protection, Performance Management, Seller Reinstatement, and A+ Cataloguing (EBC).

Skills Required:

• Excellent communication skills.
• Strong interpersonal skills.
• Ability to understand client's needs and present solutions.
• Understanding of market and product.
• Need to do Cold Calling
• Must be self-driven, and motivated and should set his/her targets.
• Maintain relationships with clients by providing support, information, and guidance by researching and recommending new opportunities recommending profit and service improvements.
• Contributes to team effort by accomplishing related results as needed.
• To develop and implement the e-commerce strategy to maximize revenue and ensure the highest standard of customer service.
• Evaluate sales leads and connect with the market to identify leads. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

Qualifications

• Bachelor's degree or equivalent experience
• 1 - 4 years prior industry-related business development experience
• Strong communication and interpersonal skills
• Proven knowledge and execution of successful development strategies
• Focused and goal-oriented

• 6-13 years’ experience designing for high performing digital products across various domains
• Degree in design-related field or equivalent experience.
• Good understanding of design patterns, industry trends, and great approaches to solve problems
• Expertise in core UX disciplines including information architecture, interaction design, application of design systems, and UI design.
• Creative problem-solver with a strong eye for detail
• Experience and understanding of Responsive Web Design
• Experience with iOS and Android Mobile App Design
• Must have Software Proficiency with Figma, Sketch, Miro
• Proficient in wire-framing and comfortable producing concept sketches and user flows
• A passion for UX and User Research
• A strong portfolio which demonstrates work across a range of clients
• Strong experience of user research and usability testing
• Passionate about Design Thinking.
• Excellent verbal and written communications skills.
• Experience with accessibility, localization, and internationalization.
• Experience working directly with developers to ensure the successful implementation of a design specifications
• Familiarity with content strategy, content management, taxonomy and large scale digital publishing.
• Knowledge of HTML, CSS, and JavaScript.
• Knowledge with QA and testing methods is a plus.
• All candidates will be required to submit a portfolio of work samples and/or links to their work.