Backend Developer

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

Job description:

Location: Bangalore

Work Days: Either Tuesday to Sunday or Wednesday to Monday

Work Hours: 10:00 AM – 7:00 PM

Language Requirement: English communication is mandatory

Experience: Minimum 1+ years in a calling role

Cab Facility: Provided after 7:30 PM (for women only)

Role Summary

We are seeking dynamic and motivated individuals to join our Sales & Marketing team as Property Specialists. In this role, you will be the first point of contact for potential clients, creating a strong first impression and helping them navigate the buying and selling process. This position offers a mix of office and on-site work, giving you the opportunity to collaborate closely with the Sales team and support client visits.

Key Responsibilities

• Call and engage with a specific number of qualified leads per month for property buying and selling.
• Communicate with property owners to understand their requirements.
• Virtually showcase apartments to prospective buyers and assist the Sales team in closing deals.
• Maintain accurate and timely data entry in the CRM system.
• Generate dashboards and reports from CRM for stakeholders.
• Build and maintain a database of potential and current sellers/buyers.
• Coordinate with Operations team for home inspections.
• Explain and demonstrate property features to clients.
• Stay updated on competing products and services in the market.
• Work towards achieving monthly sales targets with the Sales and BD team.

What We’re Looking For

• 1–4 years of experience in a calling or customer-facing role (real estate experience preferred but not mandatory).
• Strong communication skills in English (knowledge of an additional Indian language is a plus).
• Organisational and multitasking skills with attention to detail.
• Enthusiasm to learn and adapt to CRM systems for reporting and record maintenance.
• Ability to thrive in a fast-paced, target-driven environment.
• Willingness to work on weekends (as they are peak days in real estate).
• Positive, collaborative, and motivated mindset.

Why Join Us?

• Exciting opportunity in a fast-growing real estate sector.
• Exposure to both office and on-site sales activities.
• Supportive work environment with learning opportunities.
• Cab service available for women employees post 7:30 PM.

Job Type: Full-time

Work Schedule: 6 days a week (weekends working, 1 weekday off)

Job Types: Full-time, Permanent

Application Question(s):

• Are you comfotable to work on week ends( one day in a week off)

Experience:

• Pre-sales: 2 years (Required)

Language:

• English (Required)

Location:

• Bengaluru, Karnataka (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Role Description

We are seeking an experienced and strategic Project Head – Marketing to lead the marketing and

launch activities of real estate projects in Pune. This role demands a strong network of media

vendors, sharp media planning capabilities, excellent vendor management skills, and an innovative

approach to promotions, budget optimization, and brand visibility. The role will involve collaborating

with cross-functional teams to ensure marketing efforts align with business objectives.

Key Responsibilities:

 Project Launches:

Drive end-to-end marketing strategies for new real estate project launches, ensuring

maximum visibility and lead generation.

 Media Planning & Vendor Management:

Plan, negotiate, and execute 360° media campaigns (offline & online) through a strong

network of media vendors in Pune. Drive 360-degree marketing campaigns including digital,

ATL, BTL, and influencer marketing.

 Network Development:

Build and maintain strong relationships with media houses, influencers, celebrity management

agencies, and promotional partners.

 Budget Planning & Cost Management:

Prepare, allocate, and manage marketing budgets efficiently, ensuring optimum returns on

investment.

 Creative Oversight:

Provide creative direction in advertising, branding, and campaign design; ensure design

aesthetics align with brand guidelines and market expectations.

 Negotiation & Procurement:

Lead negotiations with vendors, media partners, and promotional agencies to secure

competitive pricing and service excellence.

 Cross-functional Coordination:

Collaborate with sales, design, digital, and external agencies to ensure seamless execution of

marketing initiatives.

 Performance Tracking:

Monitor and report on campaign performance, visibility metrics, and lead generation

outcomes.

Key Skills & Competencies:

 Proven experience in real estate project launches.

 Strong network of media vendors in Pune (essential requirement).

 Knowledge of media houses, influencer marketing, and celebrity engagement strategies.

 Expertise in budget planning, media buying, and cost optimization.

 Strong creative sensibility for ad layouts, creatives, and media placements.

 Excellent negotiation, communication, and project management skills.

 Ability to multitask and handle multiple projects simultaneously under tight deadlines.

Candidate Profile:

 Experience: 4+ years in real estate marketing or large-scale event/media management

(Pune market experience preferred).

 Education: Bachelor’s degree in marketing, Mass Communication, Business Administration,

or related field. MBA preferred.

 Location Flexibility: Based in Pune with local market expertise.

 Personal Traits: Dynamic, detail-oriented, proactive, strong leadership and interpersonal

skills.

Background

Praan (Praan, Inc.) is an impact focused deep-tech startup democratising clean air using breakthrough filterless technology. The company is backed by top tier VCs and CXOs globally and currently operates between the United States and India. Our team puts extreme attention to detail and loves building technology that's aspirational. Praan's team and culture is positioned to empower people to solve large global problems at an accelerated pace. 

Why

Everyone worries about the dooms-day in climate change which is expected to occur in the 2050s. However, there's one doom's day which is the reality for millions of people around the world today. Air pollution takes more than 7 Million lives globally every single year. Over 5% of premature children death occur due to air pollution in developing countries. Everyone has relied on governments or experts to solve the problem, but most solutions up until today have either been too expensive or too ineffective. Praan is an attempt at making the future cleaner, healthier, and safer for the generations to come. 

Job Description

• Lead the technical sales efforts for Praan's filterless purification systems, targeting industrial clients for the MK II platform, and commercial clients for the HIVE platform
• Identify potential customers, establish and nurture relationships, and conduct product demonstrations to showcase the features and advantages of our product portfolio
• Collaborate closely with the engineering and product teams to understand technical details, product capabilities, and competitive advantages, enabling you to effectively communicate the value proposition to potential customers
• Understand customer requirements and tailor product solutions to meet their specific needs, providing technical recommendations and guidance throughout the sales process
• Develop and deliver persuasive sales presentations, proposals, and product demonstrations to key decision-makers, highlighting the benefits and ROI of our products
• Actively track and manage sales opportunities through the entire sales cycle, from lead generation to deal closure, ensuring timely follow-ups and effective communication to meet sales targets
• Provide feedback from the market to the product development teams, helping to shape future product enhancements and new offerings based on customer needs and market trends

Skill Requirements

• Past academic education in Engineering + MBA or equivallent 
• Proven track record working on engineering projects and have sold products like vibro sifters
• Past experience of 7 years to 10 years in the relevant industry
• Proven track record of successful technical sales, preferably in the B2B environment, with a focus on complex products or solutions
• Proven track record of achieving monthly/quarterly and yearly targets
• Strong leadership skills - will be managing a team of 4-5 Inside sales representatives
• Strong technical acumen and the ability to understand and explain technical concepts to both technical and non-technical audiences
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and concisely
• Demonstrated ability to build and maintain strong relationships with customers, understanding their needs and providing effective solutions
• Self-motivated, results-oriented, and able to work independently as well as collaboratively within a cross-functional team environment
• Willingness to travel as required to meet with clients, attend trade shows, and participate in industry events.

Key Responsibilities:

1. Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives 

2.Telugu & Kannada language candidates are more preferable with good english proficiency 

3 . Develop a sales strategy to achieve organizational sales goals and revenues 

4. Sales Closure of hair and skin clients 

5. Responsible for driving consultation to Location allotted 

6. Develop and implement new sales initiatives, strategies and programs. 

7. Contacting potential client via email or phone to establish rapport and set up meetings 

8. Developing sales goals for the team and ensuring they are met 

9. Negotiating on phone, email or in-person 

10. To provide report and feedback to upper management about what is and is not working 

11. To provide detailed report and feedback to upper management 

12. Extensive Follow-up for the Clients allotted 

13. Giving client good client experience

Knowledge about Autocad, solid works, Revit, Staad pro,

and mechanical software,

Qualification: B.tech, Diploma

Position – Software Engineer

Essential Job Functions:

• Develop code for system changes or new modules within company and architecture according to specifications and standards
• Participates and contribute in formal and informal code reviews
• Prepares and executes accurate unit test plans, test data, and test modules and scripts
• Documents code changes and unit test results per Best Practices
• Performs production support and troubleshooting and maintenance (defect resolution)

Required Skills:

• 3-6 years of hands-on experience
• Expert level understanding of all phases of SDLC, preferably with Agile methodology.
• Strong coding experience with Java, J2EE, SQL. Strong experience in java frameworks, especially spring framework.
• Solid experience developing with SQL queries, stored procedures, views and triggers for Oracle databases.
• Understanding of multi-tier architecture, Web based development, and Services Oriented Architecture. Experience coding REST and SOAP services.
• Excellent communication (verbal and written) and interpersonal skills. Able to step into complex situations and take responsibility.
• Solid knowledge working with version control systems like bitbucket and build tools like maven.
• Strong problem solving and conflict resolution skills.

Preferred Skills:

• Able to guide junior developers.
• Ability to learn and master internal frameworks quickly.
• Deep knowledge in writing complex unit tests.
• XML and knowledge of generating Java data binding code from XSDs
• Knowledge of Tomcat, WebSphere, WebLogic and IBM MQ
• Experience with Agile methodology.

About CapitalCloud, A Bottomline Company:

Bottomline Technologies provides collaborative payment, invoice and document automation solutions to corporations, financial institutions and banks around the world. The company's solutions are used to streamline, automate, and manage processes involving payments, invoicing, global cash management, supply chain finance and transactional documents. Organizations trust these solutions to meet their needs for cost reduction, competitive differentiation, and optimization of working capital.

Serving industries such as financial services, insurance, health care, technology, communications, education, media, manufacturing, and government, Bottomline provides products and services to approximately 80 of the Fortune 100 companies and 70 of the FTSE (Financial Times) 100 companies.

Bottomline is a participating employer in the Employment Verification (E-Verify) program EOE/AA/M/F/V/D/E-Verify Employer

Bottomline Technologies is an Equal Employment Opportunity and Affirmative Action Employer.

About Dosti

Dosti Global Services, Inc. is a US-based workforce solutions provider. Our primary mission is to connect US businesses and organizations with educated, experienced, and motivated individuals who live outside the US.

About the role:  ( Product Designer) 

Dosti Global Inc. is looking for an experienced Product Designer with AutoCAD, Solid Works, and Pro-E software knowledge to assist in the production of CAD models using AutoCAD and other programs, as well as a keen eye for detail. You will work directly with the design team and the founder in this position to understand the needs and deliverables.

 Roles & Responsibilities: 

• Develop designs from scratch.
• Ensuring designs meet prerequisites
•  Provides existing product line support in design activities and/or modification of hardware in production.
• Knowledge of manufacturing concepts.
• Knowledge of the change management process.
• Creating plans and designs using AutoCAD technology.
• Estimating budgets and time scopes for each project
• Capability to record each activity in a clear and precise manner
• Ensure product designs meet required standards 

Eligibility :

• Bachelor or Master’s Degree 
• Minimum of 2-5 years of  proven experience design work experience
• Adequate skill set with 3-D CAD (Solid Works or Pro-E)
• Experience working in the Mechanical Engineering field 
• Ability to write clear and comprehensive technical documentation

Project Management Skills:

• Ability to work with Cross-Functional Teams
• Time management skills
• Effective presentation skills

Benefits:          

• Well-structured process
• Standard company benefits
• Annual Pay raises and Annual Bonus based on Performance

Employment type:

• Full-time employment

Tatsam is a stealth mode, venture-backed mental healthcare company based in India. We're redesigning mental health and wellness experiences for the modern day working professional, have raised angel round from top-tier investors, and signed some of the largest Indian enterprises and startups for the upcoming private beta launch… and we’re just getting started.

The startup is led by a team of CXOs who are serial entrepreneurs (YC alumni, IIT alumni, CXO in large enterprises). They are supported by a team of behavioral design experts, clinicians and counsellors with vast experience, and technologists on a mission to improve mental health and wellbeing for the modern day working professional.

The Role - Account manager
As the account manager, you’ll be responsible for building relationships with and upselling to some of the best known Indian and eventually global brands.

*Your core areas of ownership would be - *

• Nurturing the qualified leads: Once the opportunities are qualified, you will help the Chief sales officer to guide the leads through our sales process, which will involve a mix of in person, video call and telephone activities.
• Collaboration with client SPOCs: Create close working relationships with clients on the ground and engage with the SPOC on a frequent basis
• Project manage the delivery
• Keep the NPS high
• Proactively identify bottlenecks in end-user experience and think of ways to resolve them

You have:

• Proven ability to engage with service side client professionals (department heads as well as CXOs)
• Experience of managing large scale account activities with large enterprises with multiple stakeholders as well as promoter-driven organisations
• Masterful communication skills, both verbal and written
• Ability to forge and build relationships at a senior level - crossing multiple sectors and geographies.
• Public speaking experience: Commanding an audience of 1 or 50, both in person and over video conference

*Brownie points for being: *

• A growth-oriented, curious person interested to understand the science of mental health and wellbeing, our value proposition and the competitor landscape.
• A genuine and empathetic person. Brownie points if you have battled with any kind mental or large wellbeing issues - diagnosed or undiagnosed in the past

The Opportunity
You will enter a close group of exceptionally talented people who in the last 2-months have secured incredible investors, partners, clients and advocates. We will continue this momentum till our vision of being able to provide good mental health and wellbeing avenues for the modern day professionals is achieved. If we like each other and agree to partner in this journey, this has the potential of resulting in a compounded career and mental growth for you.