Relationship Manager

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

A BDM (Centre Manager) is responsible for driving the sales and marketing activities of the location. The profile requires creating strong brand image through networking and public relations. Increase business through business development models and competitor tracking. Essential Job Responsibilities:  Leading a team of sales professionals who will perform activities such as Admission calling and counseling to prospective students / parents and convincing / converting them to final admission.  The Centre Manager will create goodwill and brand in the minds of students and parent by talking and sharing information with promoting our admission plans.  The Centre Manager will oversee students Record/Information, Admission Formalities - conducting admission test; filling up admission forms; collecting fees; follow ups on pending fees; Handling all types of queries by students and parents. Giving them solution; guidance; counseling  The position will drive sales and marketing initiatives decided by Team Leaders and achieve desired targets & will maintain good Public Relations.  The profile conducts and monitors Presentations, Admission Tests, Parents Meeting, Schools Penetration , Connecting with Principals & Teachers  Building network with local teachers / agencies / students for reaching out to students.  Meeting Business targets, Following Marketing Schedules & Admission Schedule  Keeping track of competitor’s activities in the market.  Coordination and Conduction of seminars in all leading schools of Vidarbha.  Coordination and conduction of various Potential Assessment Test in all leading schools of Vidarbha.  Any other relevant work as required by department. Supervisory Responsibilities Number of subordinate supervisors reporting to this job 3+ Total number of employees supervised; include those directly supervised and those supervised through subordinate supervisors N/A

Job Title: Full Stack Developer

Company: Just Gold LLC

Location: Remote

Experience: 1-5 years

Job Description:

We're seeking a highly skilled Full Stack Developer to join our team at Just Gold LLC. As a Full Stack Developer, you'll be responsible for designing, developing, and maintaining our web and mobile applications using a range of technologies, including Node.js, MongoDB, React Native, React.js, Next.js, Java, AWS, Tailwind CSS, HTML/CSS, and JavaScript.

Responsibilities:

- Develop high-quality, scalable, and maintainable code for our web and mobile applications

- Collaborate with cross-functional teams to identify and prioritize project requirements

- Design and implement new features, components, and functionality

- Troubleshoot and resolve technical issues

- Participate in code reviews and contribute to the improvement of the codebase

- Stay up-to-date with industry trends and emerging technologies

Required Technologies:

- Node.js

- MongoDB

- React Native

- React.js

- Next.js

- Java

- AWS

- Tailwind CSS

- HTML/CSS

- JavaScript

Requirements:

- 1-5 years of experience in full-stack development

- Strong proficiency in JavaScript and its ecosystem

- Experience with Node.js, MongoDB, and React.js

- Familiarity with React Native and Next.js

- Knowledge of Java and AWS

- Understanding of front-end development principles and best practices

- Experience with version control systems (e.g., Git)

- Excellent problem-solving skills and attention to detail

- Strong communication and collaboration skills

Nice to Have:

- Experience with agile development methodologies

- Familiarity with containerization (e.g., Docker)

- Knowledge of cloud-based services (e.g., AWS Lambda)

- Understanding of security best practices and compliance

What We Offer:

- Competitive salary and benefits package

- Opportunity to work on exciting projects with a talented team

- Flexible remote work arrangement

- Professional development opportunities

- Collaborative and dynamic work environment

Overview

We at PEMS digital aim to create a smarter, greener tomorrow for you, with your expertise. All of us are guided by finding and employing efficient data handling to push the frontiers of human engagement, whether it be with infrastructure, mobility, logistics Orth myriad of other industries we hope to expand into. We believe in visualizing the technology of tomorrow today, and thus, priorities the attitudes of collaboration, creation and adaptability to create an ecosystem that will foster talent.

Roles and Responsibilities

The Business Development Associate would be responsible for the following duties:

• Prospecting and Lead Generation: Identify and qualify potential customers within the construction industry, including contractors, architects, engineers, and project managers.
• Sales Cycle Management: Manage the entire sales process from initial contact to closing, including needs assessment, solution presentation, negotiation, and contract execution.
• Relationship Building: Develop and maintain strong relationships with clients, partners, and industry influencers
• Market Analysis: Conduct market research to identify industry trends, competitor activities, and customer needs.
• Sales Presentations: Prepare and deliver compelling sales presentations to showcase the benefits of our software solutions to potential customers.
• Customer Support: Provide pre-sales and post-sales support to ensure customer satisfaction and loyalty.
• Sales Reporting: Track sales performance, analyze data, and provide regular reports to management.

Requirements:

• Proven experience in sales, preferably within the construction or technology industry.
• Strong understanding of the construction industry and its challenges.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong negotiation and problem-solving skills.
• Passion for technology and a drive to succeed in a fast-paced environment.

• Two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.