Job Description: Senior Community/Operation Manager
Company Description:
Realsta is an investment management and asset management company located in Gurugram. With approximately 400 crores in funds under advice and 1 lakh sq ft of assets under management, we focus on investing in real estate with a disciplined methodology. We align our interests with our clients and bring our operational expertise, on-ground insights, and large-scale capital to bear on every transaction.
Position Overview:
As the Senior Community Manager at Realsta, you will be the senior-most leader responsible for overseeing daily operations and ensuring a seamless tenant experience. Your role will be crucial in maintaining and enhancing the overall efficiency and effectiveness of our office spaces. You will manage administrative tasks, oversee operational activities, and handle tenant relations and facility management, ensuring everything runs smoothly and efficiently.
Responsibilities:
Operations Management:
Oversee the daily operations of coworking spaces, ensuring smooth and efficient functioning.
Coordinate property showings, tours, and inspections for prospective tenants.
Manage lease agreements, ensuring all necessary documents are prepared, signed, and filed.
Facilitate lease negotiations and follow up on lease renewals.
Track leasing inquiries and maintain a database of potential tenants.
Maintain communication with management, staff, and vendors for smooth operations.
Monitor budgets, forecasts, and implement checks to mitigate operational risks.
Negotiate contracts, monitor vendor performance, and ensure compliance with company policies.
Implement and manage operational processes to enhance efficiency and tenant satisfaction.
Develop and oversee the execution of operational plans and strategies.
Tenant Relations and Customer Service:
Build and maintain strong relationships with tenants.
Address tenant inquiries, concerns, and complaints effectively.
Conduct regular meetings and feedback sessions to improve service delivery.
Support tenant onboarding and retention efforts throughout the lease term.
Act as a point of contact for operational needs and manage client relationships.
Fitout and Facility Management:
Collaborate with tenants and contractors for office fitouts.
Ensure compliance with building codes and tenant improvement guidelines.
Oversee construction, installation, and inspection of tenant improvements.
Schedule and oversee property maintenance, repairs, and service contracts.
Handle tenant requests promptly to maintain satisfaction and compliance with regulations.
Vendor and Pantry Management:
Identify, evaluate, and manage relationships with vendors, contractors, and suppliers.
Obtain bids, negotiate contracts, and ensure timely delivery of services.
Manage pantry supplies, inventory, and vendor coordination to optimize costs and efficiency.
Ensure cleanliness and organization of pantry and office spaces after meetings and events.
Admin and Office Management:
Manage office supplies, equipment procurement, and vendor relations.
Organize and maintain leasing documentation and records.
Coordinate meetings, appointments, and events for internal and external stakeholders.
Handle correspondence via emails, calls, and letters.
Oversee facility management to ensure office spaces are clean and organized.
Manage the travel desk, petty cash, and promptly resolve administrative issues.
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