E-commerce Executive

Introduction: 

Join our team at Reconect.ai, where we are shaping the future of debt collection with our innovative Collaborative Intelligence platform. By integrating artificial intelligence with human expertise, we enhance both efficiency and accuracy, creating superior customer experiences. We're seeking a Sales Operations Manager to help us build this new era of tech-driven, AI-enhanced operations.

Responsibilities:

* Client Engagement: Actively work with the product team to map customer journeys and optimize conversion strategies.

* Operational Support: Manage daily operational tasks.

* Stakeholder Interaction: Serve as the key point of contact for clients and vendors, ensuring smooth coordination and fulfillment of operational requirements.

* Process Optimization: Identify and implement process improvements to enhance the efficiency and effectiveness of product operations.

* Support Product Development: Collaborate closely with the product team to relay feedback from operational data, helping to refine product features and strategies.

Qualifications:

* Educational Background: Currently pursuing or recently graduated with a Bachelor’s degree in Business Administration, Operations Management, or a related field.

* Operational Acumen: Keen interest in operations, with a strong orientation towards technology-driven product management.

* Communication Skills: Excellent communication and interpersonal skills, capable of managing multiple stakeholders and maintaining strong relationships.

* Analytical Abilities: Strong analytical skills, with the ability to process operational data and generate actionable insights.

* Adaptability: Ability to thrive in a fast-paced startup environment, with a willingness to take on varied tasks as needed.

* Tech Savviness: Proficiency with MS Office and comfortable with digital tools and platforms, with a quick learning curve for new technologies.

Why Join Us?

* Impact: Directly contribute to the core operations of the company, with a significant impact on our product and customer experience.

* Career Advancement: Potential for a full-time role based on performance after three months, with significant growth potential as the company expands.

* Culture: Engage in a workplace that values proactive engagement, innovative thinking, and operational excellence.

The client provides a unique platform that aims to revolutionize the way direct-to-consumer (D2C) brands interact with their consumers in the offline & online spaces and grow their sales & profitability. 

The Product Manager will be responsible for the complete product life cycle, from early-stage research and ideation, through implementation & iteration based on business process definition and its key metrics.

We're dedicated to the agile methodology and are believers in lean product development. We are looking for people who are eager to deliver across the entirety of the product development lifecycle and areas. We are keen that you bring experience that you can impart to the rest of us but also are motivated to improve in many other skills and be humble enough to take the initiative to unlearn & learn.

Key Requirements

- Experience as a Business Analyst or as a product manager, preferably from a product development, product-based, or Tech Platform based company.

- Understanding Business Processes, Output, and Input Metrics is essential.

- Experience working closely with design and development teams in an agile software development environment.

- Communication, networking, and stakeholder management skills.

- Creativity in problem-solving combined with an anything is possible attitude.

- Ability to expertly marry qualitative and quantitative inputs to form deep customer insight.

- Ability to think long-term strategically as well as get engaged in the day-to-day execution details.

- Technical knowledge and ability to learn complex, technical topics quickly and articulate & explain them simply.

- Understand the trade-offs of implementation and help dev teams to make the right call.

- Passion for technology trends, emerging architectures, and fundamentals of creating a scalable and user-friendly system.

What You'll Do

- Drive the technical vision and roadmap for your product area with Backlogs assembled to create a world-class technology platform for retail & e-commerce. ( Phygital)

- Process Definition and detailing of requirements, workflow, user interfaces, business logic, and key business metrics (Input and Output).

- Able to map Epics, User Stories from the Business Requirements and Process Flows.

- Design & solidify the software development processes as the development processes are getting defined at this time.

- Use data to derive insights from usage and feature adoption.

- Hire and grow the team, while working alongside them

Preferred Skillsets:

• Understanding of e-commerce & Retail domain

• Expertise in Microsoft applications – Excel, Word, PPT, etc.

• Experience in Agile development tools like Confluence, JIRA, Redmine, etc.

• Strong written and verbal communication skills

Qualifications:

• B.E/MBA from Tier 1 /2 Institutes

• 4+ years of overall experience Desired, Min – 2 Years.

We are looking for someone who is enthusiastic about client servicing, is adept at team management and can lead projects. 

The Client Success Executive will be responsible for directly communicating

with the client and be responsible for understanding the client's brief and

coordinating work between different teams. 

• Plan for pitches to new/existing clients
• Build a strategy for the team so everyone has work and responsibilities
• Distribute work amongst team members

• Meet and liaise with clients to discuss and identify their promotional requirements
• Liaise with, and act as the link between, the client and the team by maintaining

regular contact with both

• Ensure that communication flows effectively
• Negotiate with clients and agency staff about the details of campaigns
• Handle budgets, manage campaign costs and invoice clients
• Monitor the effectiveness of campaigns
• Arrange and attend meetings

• Make pitches, along with the team, with the aim of securing new business for the

company

• Write client reports
• Present creative work to clients for approval or modification
• Work with the team to devise a campaign that meets the client's brief and budget
• Present the campaign ideas and budget to the client
• Work with the key stakeholders for formulation of marketing strategies
• Train new joinees and ensure smooth workflow

• Stay abreast with the latest brand campaigns
• Stay up to date with all relevant things in the marketing, advertising and media space

Nextyn is looking for a highly motivated individual with good communication skills for an operations role. 
The individual will be responsible for communicating with the team, setting up meetings and coordinating payments. 
Must be good with:

1. Communication Skills (English)
2. Microsoft Excel
3. Microsoft Word
4, Microsoft Powerpoint

• Express their operations strategies and objectives to make sure that the company reaches its target and operates effectively.
• Assisting higher executives.
• Working directly with customers handling the documentations.