Assistant Center Manager

We are looking for an Accounts Data Entry Executive to support day-to-day accounting operations and ensure accurate financial data entry.

Key Responsibilities:

• Accounting data entry and record maintenance

• Voucher posting and billing entries

• Handling basic accounting tasks using Tally/accounting software

• Working with MS Excel for data management and reporting

Skills & Requirements:

• Basic knowledge of accounting principles

• Hands-on experience with Tally or similar accounting software

• Working knowledge of MS Excel

• Attention to detail and accuracy

Job Title: AI Engineer

Location: Bengaluru 

Experience: 3 Years 

Working Days: 5 Days

About the Role

We’re reimagining how enterprises interact with documents and workflows—starting with BFSI and healthcare. Our AI-first platforms are transforming credit decisioning, document intelligence, and underwriting at scale. The focus is on Intelligent Document Processing (IDP), GenAI-powered analysis, and human-in-the-loop (HITL) automation to accelerate outcomes across lending, insurance, and compliance workflows.

As an AI Engineer, you’ll be part of a high-caliber engineering team building next-gen AI systems that:

• Power robust APIs and platforms used by underwriters, credit analysts, and financial institutions.
• Build and integrate GenAI agents.
• Enable “human-in-the-loop” workflows for high-assurance decisions in real-world conditions.

Key Responsibilities

• Build and optimize ML/DL models for document understanding, classification, and summarization.
• Apply LLMs and RAG techniques for validation, search, and question-answering tasks.
• Design and maintain data pipelines for structured and unstructured inputs (PDFs, OCR text, JSON, etc.).
• Package and deploy models as REST APIs or microservices in production environments.
• Collaborate with engineering teams to integrate models into existing products and workflows.
• Continuously monitor and retrain models to ensure reliability and performance.
• Stay updated on emerging AI frameworks, architectures, and open-source tools; propose improvements to internal systems.

Required Skills & Experience

• 2–5 years of hands-on experience in AI/ML model development, fine-tuning, and building ML solutions.
• Strong Python proficiency with libraries such as NumPy, Pandas, scikit-learn, PyTorch, or TensorFlow.
• Solid understanding of transformers, embeddings, and NLP pipelines.
• Experience working with LLMs (OpenAI, Claude, Gemini, etc.) and frameworks like LangChain.
• Exposure to OCR, document parsing, and unstructured text analytics.
• Familiarity with model serving, APIs, and microservice architectures (FastAPI, Flask).
• Working knowledge of Docker, cloud environments (AWS/GCP/Azure), and CI/CD pipelines.
• Strong grasp of data preprocessing, evaluation metrics, and model validation workflows.
• Excellent problem-solving ability, structured thinking, and clean, production-ready coding practices.

We are seeking a highly motivated and results-driven Telesales Executive to join our team in Delhi. This is a full-time office-based role.

Key Responsibilities:

• Make outbound calls to potential customers to promote products/services.
• Generate leads and follow up on existing inquiries.
• Achieve daily/weekly/monthly sales targets.
• Handle customer queries and resolve issues promptly.

Requirements:

• 1-3 years of experience in telesales or a similar sales role.
• Excellent verbal communication skills in English and Hindi.
• Basic computer knowledge (MS Excel, CRM tools preferred).
• Only females are preferred.
• Graduation is mandatory.

 Responsibilities: 

• Participate in the entire application lifecycle, focusing on coding and debugging 
• Ability to design and document the product features, codes. 
• Self-driven and ability to take up ownership of things 
• Write clean code to develop functional applications, automation scripts, test cases 
• Troubleshoot and debug applications 
• Collaborate with developers, cross-functional teams to identify issue, new features and come up with solutions 
• Gather and address technical and design requirements 
• Provide training and support to internal teams 
• Build reusable code and libraries for future use 
• Ability to sync with other developers, designers to identify issues, new features and improvements 

Company Description

Smarsh is the leader in communications compliance, archiving, and analytics. We provide compliance across the broadest set of communications channels with insights on what’s being captured. Smarsh customers manage over 500 million daily conversations across 80 channels and growing. Customers include the top 10 U.S., top 8 European, top 5 Canadian, and top 3 Asian banks. The Smarsh advantage is customers stay ahead of compliance and uncover patterns and relationships hidden within their data.

At Smarsh , we’ve been helping our customers manage new forms of communication since 1998. We work closely with regulators including the SEC, FINRA, IIROC, and the PRA and FCA, and with our customers, to ensure that they understand the capabilities of today’s technology and that our platform meets their most stringent requirements. Our products include Connected Capture, Connected Archive, Web Archive & Business Solutions.

About the team

Are you an SRE with excellent Observability, Containerization and Orchestration skills? As a Site Reliability Engineer (SRE) in the Smarsh SaaS Operations team, you'll be part of a team who measures and improves production performance reliability through sustainable engineering practices for our suite of applications. Toil will be your number one enemy, observability your closest friend and your mission will be to drive operational burden as close to zero as you can.

Responsibilities

• Responsible for technical direction at the platform solutions level. Is able to weigh the pros and cons of various solutions and credibly argue for the best path
• Work closely with Product Management and the rest of the engineering team to define features and their implementations with careful attention to quality, scalability, and maintainability
• Can break down complex technical solutions into abstractions that the rest of the team and understand
• Can investigate and solve complex bugs, performance, and scalability issues
• Collaborates with multiple agile teams to ensure their solutions integrate effectively
• Track work in ticketing system (JIRA)
• Participate in Pull Request reviews. Provide and receive feedback to continuously improve.
• Other duties as assigned.

Desired skills & experience

• A minimum 10+ years industry experience
• Masters in CS or equivalent
• Must have experience in Azure or AWS, either running some large-scale app there or migrating to Azure/AWS. 
• Experience operating Cloud Foundry in production environments 
• Experience managing CI/CD systems (Concourse, Jenkins, TravisCI etc.) 
• Experience deploying and/or operating ELK stack 
• Experience with container technologies and orchestration platforms (Docker, Kubernetes, Cloud Foundry) 
• Experience working with monitoring and observability tools (We use Datadog and New Relic) 
• Familiarity with working with PostgreSQL and MongoDB 
• Background working in a multi-platform environment (Linux, Windows) 
• Experience with running on a cloud platform, AWS preferred (S3, RDS, SQS) 
• Familiarity with Agile/Scrum/Kanban methodologies 
• Familiarity with programming/scripting languages (ie. Python, Bash, PowerShell, Go, etc.) 

Additional Skills

• Expert programming skills in relevant languages
• Exceptional analytical and problem-solving skills
• Strong communication and collaboration skills
• Deep understanding of modern software architecture
• Deep domain knowledge of the industry, platform, and existing processes
• Fault-tolerant design & maintenance
• Knowledge and understanding of modern software programming/engineering.
• Product delivery lifecycle - requirement refinement through ops

Why Smarsh?

Ready to join a thriving tech company that’s redefining digital archiving and business intelligence?

Smarsh is the leading comprehensive archiving platform. Recognized as one of today’s fastest growing companies in the U.S., Smarsh delivers innovative cloud-based solutions that help organizations manage and enforce flexible and secure records retention and compliance strategies for electronic communications, including social media and enterprise social networks (Yammer, Chatter, Facebook, LinkedIn and more).

Our motto is ‘People First. Inspire Confidence. Embrace the Impossible.’ We hire lifelong learners who have a passion for their discipline and a track record of excellence. To learn more about us, visit www.smarsh.com/careers

• 2- 4 years’ experience in solution integration/delivering, and interfacing with customers.
  
• Hands-on experience in SQL and PL/SQL.
• Experience of working in agile teams in implementing large scale digital solutions.
• Good in programming & analytical skills
• Experience in dynamic programming language Python with Django
• Good understanding on enterprise integration, API development, and scalability
• Experience in Software Tools like: Git, Visual Studio code, Jenkins
• Solid experience in System Integration cycles, e.g., code review, source control, code
• quality
• automation scanning, bug scrub, feature testing and product release.
• Able to handle oncall support for bugs caused from delivery
• We are looking for people to co-work with us at our base location (Chennai)
• Ability to co-work with internal teams to optimise and fine tune the integration process
• and move towards a low-code integration framework