Assistant Center Manager

Job Title: Lead Web App Developer - Backend

Experience: 10–15 Years

Location: Bengaluru

Role Overview:

We are seeking an experienced Lead Web App Developer - Backend to design and maintain scalable, cloud-based backend systems. This role demands expertise in microservices, AWS, and backend technologies to deliver efficient and high-performing applications.

Key Responsibilities:

• Build and maintain scalable backend systems for cloud-based web applications.
• Develop microservices using AWS (Lambda, SQS, SNS) and databases (MySQL, NoSQL).
• Design and implement REST APIs for seamless communication between systems.
• Create containerized solutions with Docker for efficient deployment.
• Solve real-world problems with enterprise-class product designs.
• Contribute to key decisions on product and technology direction.
• Promote frameworks, standards, and new technologies within the team.

Required Skills:

• Experience: 10+ Years in backend development; 3+ Years in large-scale, microservices-based projects.
• Backend Technologies: Proficiency in Python, Node.js, and Java.
• Cloud Expertise: Strong experience with AWS services (Lambda, SQS, SNS).
• Database Skills: Expertise in MySQL and NoSQL databases.
• Microservices Architecture: Deep understanding of distributed systems and scalability.
• DevOps Tools: Hands-on experience with Docker.
• API Development: Proven expertise in designing and consuming REST APIs.
• Soft Skills: Excellent problem-solving and communication abilities.

Why Join Us?

• Work on impactful projects with real-world applications.
• Solve complex problems in a dynamic, fast-paced environment.
• Collaborate with a team of skilled professionals.

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Who You Are

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk'' processes and communications

What You’ll Do:

• Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture. Accomplishes customer success human resource
• Manages employee recruitment, selection, training, scheduling, coaching, counseling, and discipline. Communicates job expectations, monitors performance, appraises contributions, plans compensation, and enforces policies.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

What You’ll Bring

• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Project management skills
• Leading a results driven team
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
• Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
• Hands-on experience with CRM, CS, and workflow tools (e.g., Freshdesk, Tableau, etc.)
• Strong analytical, process-building, and program management skills (KPI and SOP ownership).
• Demonstrated data driven approach to problem solving.
• Track record of coaching, mentoring, and empowering high-performance teams
• Excellent communication, collaboration, presentation and time-management skills
• Proactive and inquisitive; not hesitant to seek clarification.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

For a startup run by a serial founder:

Job Description :

- Architect and develop our B2B platform, focusing on delivering an exceptional user experience.

- Recruit and mentor an engineering team to build scalable and reliable technology solutions.

- Work in tandem with co-founders to ensure technology strategies are well-aligned with business objectives.

- Manage technical architecture to guarantee performance, scalability, and adaptability for future needs.

- Drive innovation by adopting advanced technologies into our product development cycle.

- Promote a culture of technical excellence and collaborative spirit within the engineering team.

Qualifications :

- Over 8 years of experience in technology team management roles, with a proven track record in software development and system architecture + Dev Ops

- Entrepreneurial mindset with a strong interest in building and scaling innovative products.

- Exceptional leadership abilities with experience in team building and mentorship.

- Strategic thinker with a history of delivering effective technology solutions.

Skills :

- Expertise in modern programming languages and application frameworks.

- Deep knowledge of cloud platforms, databases, and system design principles.

- Excellent analytical, problem-solving, and decision-making skills.

- Strong communication skills with the ability to lead cross-functional teams effectively.

• Prepare pitch decks & branding material before pitching to any mentor
• Grow Vennplay’s mentor network by connecting & build relationships with experienced professionals across various industries
• Demonstrate our platform to them & onboard them as a mentor with us
• Interview & capture their professional journey
• Help them create & manage their profile

• Are great with people
• Have professional email writing skills
• Have awesome presentation skills
• Have Pro Networking skills
• Are good at verbal & written communication in English
• Are proficient in tools like MS Excel, PowerPoint & Word

• 0-3 years of experience in business development / marketing or sales
• Any Graduate or Post Graduate (Marketing specialization preferred)

Job Title: Angular Typescript expert

Job responsibilities:
Minimum 1.5 Year of Exp. In Angular 2+ Version

Must have knowledge of Angular Universal with SSR
Must have knowledge of Angular Material
Must have Knowledge of Versioning system like Git / Git-lab / Bit Bucket
Good knowledge in test cases Jasmine + karma
Should have hands-on Experience in RXJS
Should have knowledge of Jira / Trello / Slack
Skillset:
Delivering a complete front end application
Ensuring high performance on mobile and desktop
Writing tested, idiomatic, and documented JavaScript, HTML and CSS
Coordinating the workflow between the graphic designer, the HTML coder, and yourself
Cooperating with the back-end developer in the process of building the RESTful API
Communicating with external web services
Collaborate with back-end developers and web designers to improve usability
Write functional requirement documents and guides
Stay up-to-date on emerging technologies.

Experience – 1 - 3 year of experience
Job timing- 9.30 am to 7 pm.
Working days- Monday to Friday
Working location –
ViitorCloud technologies, 303-Avdhesh House, Opp. Gurudwara, Bodakdev, Ahmedabad.

Job title: Front End Senior Developer 

Job description 

Roles and Responsibilities 

1.Collaborate with cross-functional teams to define, design, and push new front-end solutions. 

2.Translate UI/UX design wireframes to actual code that will produce visual elements of the application. 

3.Unit-testing code for robustness, including edge cases, usability, and general reliability. 

4.Create and be accountable for user interaction models, workflows, information architecture, prototypes, and guidelines for user interfaces. 

5.Designing and building responsive web applications. 

6.Provide technical leadership towards new UI architectures. 

7.Continuously discovering, evaluating, and implementing new technologies to maximize development efficiency. 

Requirements: 

1. 4+ years of Frontend development experience 

2.Experience in ReactJS, Redux and component based design 

3.Experience in HTML5/CSS3, SASS or LESS 

4.Experience in Mobile web Specific Technologies Like PWA, Service Workers. 

5.Experience in Unit testing and Flow testing using Jasmine/Karma, Jest Framework 

6.Knowledge of front-end build tools and frameworks. Webpack and Babel. 

7.Experience in TDD (test-driven development)] 

8.Experience of developing and consuming RESTful web services 

9.Proficient understanding of web Markup. 

10.Good knowledge of caching and memory management for UI applications 

11.Should have executed a production level end to end UI application  

• Lead and direct UI team of user experience designers, UI software engineers and graphic designers.
• Design portal-style UI framework, modular and its API interfaces.
• Design intuitive look, innovative plus feel of next-generation UI.
• Collaborate with clients, product management as well as UI team.
• Design entire technical architecture of UI portal framework along with pluggable modules.
• Perform closely with customers, product management, graphic designers plus usability experts to present compelling user experience.