Partner Management Executive (Ai & RPA Product Sales)

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Role : Analyst -Accounts Payable

We're searching for an Accounts Payable professional to serve as a proactive financial strategist, optimizing the Procure-to-Pay (P2P) cycle and safeguarding our financial health through precision and process innovation.

Your Responsibilities

You are the proactive financial backbone of our business, ensuring our financial operations thrive within a secure and compliant framework. Your role is about actively shaping our future by identifying and neutralizing financial risks. Here’s how you'll make your mark:

Financial Operations & Management

• Oversee global invoice processing (PO and non-PO), ensuring timely and accurate entry into financial systems.
• Prepare and execute vendor payments, managing a high volume of transactions with precision.
• Conduct regular vendor, credit card, and inter-company reconciliations, promptly resolving discrepancies.

Compliance & Risk Mitigation

• Maintain a strong understanding of direct and indirect taxes, including GST, TDS, and VAT, as well as other relevant global tax regulations.
• Assist in internal and external audits by providing necessary documentation and explanations.
• Manage the provision and prepaid processes, ensuring proper accounting treatment and reporting.

Process Improvement & Automation

• Actively participate in the P2P cycle, identifying opportunities for efficiency gains.
• Champion and implement system and process automation to streamline workflows and enhance productivity.

Functional Skills



• Global Financial Operations: Expert ability to manage high-volume global invoice processing and vendor payments with precision.
• Reconciliation & Reporting: Mastery in performing financial reconciliations and preparing accurate financial reports.
• Tax & Compliance Mastery: A strong understanding of global tax regulations, including GST, TDS, and VAT.
• Process Optimization & Automation: Proven track record of identifying and implementing process improvements and system automation to enhance efficiency.
• Analytical Problem-Solving: A strong ability to identify and resolve discrepancies promptly using analytical and problem-solving skills.

Tech Superpowers

• Financial Software & ERP Fluency: Proficiency in financial software and ERP systems.
• AP Automation Acumen: Experience with automated accounts payable systems and workflows.
• Data-Driven Decisioning: The ability to leverage data to inform financial reports and drive process improvements.

Experience & Relevance

• Accounts Payable Leadership: Proven experience in a high-volume Accounts Payable role.
• Global Expertise: Strong background in global invoice processing and compliance.
• Financial Knowledge: Comprehensive knowledge of the P2P cycle and accounting principles.

Bonus Points (you'll thrive if you have)

• Entrepreneurial Mindset: High ownership and bias for action; sees financial challenges as opportunities for impact.
• Process-First Focus: Relentlessly focused on improving workflows and ensuring financial operations are efficient and scalable.
• "0 to 1" Action Over Deliberation: Instrumental in building or scaling new financial processes; defaults to solve and deliver tangible outcomes over just documenting.

Welcome to Searce

The ‘process-first’, AI-native modern tech consultancy that's rewriting the rules.

We don’t do traditional. As an engineering-led consultancy, we are dedicated to relentlessly improving the real business outcomes. Our solvers co-innovate with clients to futurify operations and make processes smarter, faster & better. We build alongside our clients. Not for the vanity metrics. But for the transformation to embed lasting competitive advantage for our clients.

The result? Modern business reinvention, built on math, tech, and clarity of purpose

andidate with strong experience in Windows (2012/16/19) server administration and PowerShell.

Strong knowledge of Physical Hardware & Console. (HP & Dell)

Performing Server Firmware Upgradation and managing hardware replacement tasks remotely.

Creating and managing SQL datastores in Microsoft Windows Cluster environment.

Strong knowledge on Vmware administration.

Strong knowledge of Microsoft SCCM or IBM Bigfix or any patch / application deployment tool.

Knowledge of ITIL process. (Incident, change and problem management)

Knowledge of Networking, Storage NFS, SAN.

Process Skills:

Primarily responsible for Windows Server Management, Patching or application deployment and Vmware advance administration.

Support customer troubleshooting and problem solving and verification.

Capable of analyzing and troubleshoot applications issues and implement break fixes as per defined SLA’s and SOPs.

Experience & functional knowledge on baking applications.

Available on 24 x 7 basis in the event of emergencies and should be contactable after office hours.

Resolve technical issues by implementing break fix.

Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.

Behavioral Skills:

Must have superior problem-solving skills with extremely high levels of initiative and assertiveness.

Effective interpersonal, team building and communication skills.

Effectively collaborate with stakeholders, Customers and Partners in a Service Delivery environment

Able to thrive in rapid environment and adopt new technology fastly.

Identify the Gaps and provide documentation / suggestion faced during Execution.

Certification:

Somebody who has at least 5+ years of work experience in WINTEL administration.

Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college

Certification: Windows , VCP Certification, ITIL, any other Technical certification

Function Expertise

Maintain oversight of developments in the BFSI, Fintech regulatory environment.

Anti Money Laundering (AML):

Develop internal procedures to prevent money laundering.

Build new scenarios/rules, create BRDs, and evaluate exception reports and alert closures.

Evaluate the performance of AML monitoring tools and negative list screening.

Review policies and procedures in the AML program (KYC/CDD/EDD).

Ensure information consistency with AML policies and regulatory requirements.

Support an annual review of the AML monitoring system and process.

Drive compliance program and monitor systems.

Compliance reviews:

Ensure policies and procedures are followed and monitor improvements.

Monitor regulatory changes:

Interpretation and dissemination of information to departments for implementation.

Focus on self-learning and development on relevant guidelines.

Maintain and periodically review necessary policies under various regulations.

Problem Solving

Proactively manage potential regulatory risks.

Identify inconsistencies in data and transactions:

Formulate strategic recommendations on policies, procedures, and practices.

Develop solutions to address specific challenges faced by business units in regulatory compliance matters, including impact assessments.

Guide transaction monitoring teams:

Address critical areas such as suspicious transactions and name match as per screening output.

Conduct process audits/reviews:

Escalate high-risk issues to management.

Identify and inform changes in legislation and regulatory requirements relating to AML.

Monitor and report critical gaps during reviews:

Recommend corrective actions.

Interaction

Guide and support internal teams:

Conduct face-to-face training for internal teams and business units.

Liaison/follow-up with inter-departments:

Ensure timely completion/updating of compliance tasks.

Report suspicious transactions:

Report to regulators (e.g., FIU) and other stakeholders (e.g., Partner Banks).

Assist the Head of Compliance:

Provide updates to senior management on critical compliance issues for immediate attention and escalation.

To succeed in the role..

Qualifications:-

Any CS / LLB / MBA with at least 6 years of experience in BFSI /Fintech compliance space focusing on AML and KYC related compliance.

Experience in BFSI & Fintech (Prefer compliance persons from NBFC/bank who has experience in handling lending processes, AML compliance, product compliances etc . Should have dealt with Regulatory audits (RBI audits / Inspections) & communicated with regulators actively on compliance related matters).

Job Title: Manager – Finance and Accounts (Direct Tax, Accounts Receivable)

Location: Gurgaon

Experience: 4-10 years in Direct Taxation and Account receivable

Qualification: Chartered Accountant

Industry: fashion/apparel/retail

Skills Required - Direct Taxation, Accounts receivable

Key Deliverables (Essential Functions & Responsibilities):

Accounts Receivable Management:

·         Oversee revenue accounting and reconciliation of e-commerce/Partner business

·         Ensuring internal financial controls on accounts receivables including driving collection efficiency

·         Manage end-to-end accounts receivable functions PAN India, including team supervision and escalations.

·         Negotiate with banks for favorable merchant transaction rates and cash pickup services.

Financial Reporting & Controls:

·         Review internal control systems to monitor cash and card collections, minimizing discrepancies.

·         Conduct regular evaluations of PAN India transactions to ensure policy adherence.

Taxation & Compliance:

·         Prepare advance tax workings quarterly and ensure timely payments.

·         Validate TDS workings and ensure monthly deposition ensuring statutory compliance.

·         Handle tax audits (u/s 44AB, 80JJA, Transfer Pricing, CSR) and prepare income tax returns in coordination with the tax team.

·         Compute deferred tax assets/liabilities (DTA/DTL) and depreciation under tax regulations.

·         Provide necessary details and respond to notices from tax authorities with support from the direct tax team.

Audit & Governance:

·         Ensure timely completion of Internal /Statutory audits areas relating to accounts receivable and Direct Taxes JOB PROFILE

·         Maintain financial document security and confidentiality.

 Ad hoc Responsibilities:

·         Oversee e-voucher and gift card processes as needed.

·         Support implementation of tax notifications and compliance requirements in coordination with the corporate team.

Key Requirements:

·         Strong knowledge of Direct Tax, accounts receivable, and financial reporting.

·         Expertise in tax accounting, compliance, and preparation of tax returns.

·         Proficient in SAP, MS Office, and financial reconciliation tools.

·         Excellent analytical, problem-solving, and leadership skills.

·         Ability to develop and maintain exceptional client and vendor relationships.

Mail updated resume with current salary and notice period-

Email: jobs[at]glansolutions[dot]com

Satish: 88 O2 74 97 43

Website: www.glansolutions.com

DevDarshan is a devotional platform launched by IIT graduates to promote the teachings of Indian culture and the Hindu way of life in India around the world. In the 21st century, where everything around is digitized then why not temples. That’s the idea behind DevDarshan.We’ve built a community of devotees from multiple Countries, through our Mobile Application that connects Temples and Devotees, have successfully raised seed investment and also started to generate revenue for the temples and Priests associated with us.Right now we are looking to grow our team and build new exciting features for devotees all around the world.

This is where you come in.

We are looking for a passionate and self-motivated individual to help our Web frontend too.

Requirements:

• Strong Design and User Experience. Have worked on building High Quality Web experiences and extremely focussed on coding for the best User Experience
• Experience in any frontend framework like ReactJS, VueJs
• Good understanding and experience of NoSQL and SQL Databases, which to be used when.
• Experience with CI/CD Systems like Jenkins, Github Actions.
• Some Experience with Realtime Databases/Systems or Socket based applications would be preferred.
• Some Experience with building Algorithms, Social Apps is preferred.
• Any experience with Handling Video Delivery like ffmpeg/HLS/WebRTC is preferred but not mandatory.

The Role

• You will be involved at all stages of the product development process, from design to development and deployment.
• You possess a passion for improving techniques, processes, tracking, and continuously improve our engineering practices and would work on a daily basis towards that

Job description

About Kofluence:

Kofluence is a start-up positioned as “Adwords for Social Media Influencer Marketing''. Led by Online gaming leaders/ IIM Alumni, Kofluence has developed a technology platform where brands can reach out to their audience through micro-influencers. At Kofluence, you get an opportunity to create stuff from scratch. So, if you see yourself as curious, ambitious, innovative and perennially hungry for growth, this is the place to be!

Overview:

We are looking for the position of Account Manager. Selected person will take end to end ownership of accounts to ensure brands collaborate with Kofluence consistently delivering value and exceeding expectations.

As a BD - Account Manager,

You Get:

•   Amazing colleagues to work with
•   A great office with a cool culture
•   Work-from-Home option
•   The freedom to do things and take decisions with logical reasoning

Your Responsibilities:

• Complete ownership of new business development process from strategy to execution
  • Own and deliver quarterly/annual order booking target
  •   Create and execute brand communication campaigns, build & strengthen the brand's equity over a period of time and drive adoption rates for the brand
  •   Create and leverage synergies across partners in overall ecosystem to maximize and sustain revenues
  •   Own and lead end to end Sales process from lead generation, lead qualification, Proposal submission, Contract Negotiation and Closure

Full Stack Developer – Java, Angular

Description

The Position holder is responsible for developing products and services based on Java & Linux systems, functions as a Senior Software developer, and assists in the entire software lifecycle. The position reports to the Project Manager.

Successful Position holders are excellent communicators, enjoy solving problems, and work well in teams.

Roles and Responsibilities

• Responsible for software development.
• Develop and implement micro services (Must-have)
• Documenting low-level design for the assigned development work.
• Help to integrate UI components using Angular with backend micro service.
• Build reusable libraries and code for future use.
• Optimize application for maximum performance and scalability.
• Interface with other teams across SLB to ensure collaboration.
• Build an effective system that adheres to automation and other engineering best practices.

Qualifications and Experience

• Degree and qualification level - B. Tech/B.E. in Engineering with 5-10 years of relevant experience.
• Strong hands on work experience in Design & Development of Responsive Web application
• Must have -> Experience on any cloud services (AWS/Azure/Google Cloud)
• Must have -> At least 5+ Years of experience in building applications using Java/J2EE
• Must have -> Knowledge of document store, Kubernetes, messaging queue
• Must have ->Strong hands on work experience in Design & Development of Responsive Web application
• Experience in Angular JS (2/4/5/6) & JavaScript
• Experienced in working in agile teams
• Knowledge of Agile methodology
• Knowledge of Secure Programming Principles
• Knowledge or Experience in any one scripting language (bash, python)
• Experienced in working in a DevOps model.

Proven experience as a Full Stack Developer or similar role with Python.

Experience developing desktop and mobile applications 1+ years experience of multiple front-end languages and libraries (e.g., HTML/ CSS, JavaScript, Ajax, XML, jQuery)

1+ years experience of multiple back-end languages & MEAN

Need to have strong skills on MEAN or MERN stack

Excellent communication and teamwork skills