Sales Research Analyst

The requirements are as follows:

1) Familiar with the the Django REST API Framework.

2) Experience with the FAST API framework will be a plus

3) Strong grasp of basic python programming concepts ( We do ask a lot of questions on this on our interviews :) )

4) Experience with databases like MongoDB , Postgres , Elasticsearch , REDIS will be a plus

5) Experience with any ML library will be a plus.

6) Familiarity with using git , writing unit test cases for all code written and CI/CD concepts will be a plus as well.

7) Familiar with basic code patterns like MVC.

8) Grasp on basic data structures.

You can contact me on nine three one six one two zero one three two

• Required minimum 1 year of Experience.
• Experience on Engine Versions: Unreal Engine 4.27, 5, and above
• Expertise in both Blueprints and C++
• Ability to build scalable and modular gameplay systems
• Nice understanding of core gameplay architecture
• Experience working with UMGs
• Ability to optimize performance for PC and console platforms
• Familiar with game loop architecture, tick handling, and event-driven programming
• Capable of writing clean, maintainable, and modular code
• Experienced in debugging, profiling, and performance analysis
• Familiar with code versioning tools like Git, Perforce, SVN, or Plastic SCM
• Ability to integrate and test third-party plugins or systems
• Passionate about learning and implementing new Unreal Engine features
• Able to work independently as well as in cross-functional teams
• Strong communication skills
• Basic understanding of shader graphs and material system (preferred)
• Eager to contribute to both game and non-game creative solutions
• Experience with simulation projects like training tools, infrastructure planning, or visualization systems
• Familiar with animation systems (characters and vehicles)
• Familiarity with AI systems like Behavior Trees and NavMesh
• Understanding of replication and multiplayer mechanics
• Experience with Niagara or Cascade particle systems

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

We are hiring a business analyst to join our project team. You will work alongside project stakeholders and report directly to Sr. Business analysts. The purpose of the role is to liaison and bridge the gap between the BDM team and technical team to comprehend and analyze customer requirements and translate it to the development teams thereby, ensuring the right requirement detail in the documentation.

To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to the team.

Responsibilities

· Elicit requirements, gathering, & documenting.

· Ability to grasp, relate, and quick response to new inquiries.

· Interaction with team members at regular intervals, share knowledge and information

· Clear and concise communication and project management skills.

· Detail out scope documents, functional & non-functional requirements, features, etc. ensuring all stated and unstated customer needs are captured.

· Construct project documents (BRD, FRD) as per the project requirement and develop Flow charts, Use case diagrams, ER diagrams, User stories

· Performing requirements analysis

· Understand SDLC and fit into the Agile environment.

· Co-operating behavioral with the cross-functional team and being able to translate business needs into technical needs.

· Interface and coordinate with BDM team engagement & understand the client’s requirements

Looking for Guest Management Team: (Immediate Joinee Required)

Ideal candidate will be an enthusiast, with a right approach to learn and grow.

Primary KRA:
a) Support & Guidance to our Guests via Calls | Chats | Email
b) Lead Management – CRM (for sale closures)
c) Competition Analysis, New Campaigns & Site updates
d) Data & Trend Analysis
Mandatory skills: strong communication and convincing skills, go-getter.

Job Description:
- Manage proper database of leads pipeline & follow-up for closure
- Manage our Chat Platform: real time chats with guests to resolve their queries & drive conversions
- Mail Lead: Outbound calling to the consumers who have shown interest in our services
- Close tracking of competition offers, our site offers and analytics

What we offer: A great learning experience across different business verticals, Very Strong Mentors with about 10-15Yrs of industry  experience, flexible working hours, family working culture, start-up environment.

• Experience in either of these Relational DB’s MS SQL Server / PostgreSQL / AWS Aurora DB / MySQL / Oracle / NOSQL DBs (MongoDB / DynamoDB / DocumentDB) in an application development environment and eagerness to switch DB.
• Design database tables, views, indexes
• Write functions and procedures for Middle Tier Development Team
• Work with any front-end developers in completing the database modules end to end (hands-on experience in parsing of JSON & XML in Stored Procedures would be an added advantage).
• Query Optimization for performance improvement
• Design & develop SSIS Packages or any other Transformation tools for ETL

• Banking / Insurance / Retail domain would be a plus.
• Interaction with a client a plus

• Knowledge in a Cloud Platform (AWS / Azure)
• Knowledge on version control system (SVN / Git)
• Exposure to Quality and Process Management
• Knowledge in Agile Methodology

• Team building (attitude to train, work along, mentor juniors)
• Communication skills (all kinds)
• Quality consciousness
• Analytical acumen to all business requirement
• Think out-of-box for business solution

• 6 to 9 yrs You can write backend code using primarily Java
• You can contribute to frontend code stack in ReactJS or other Javascript framework
•  front-end technologies (ReactJS /AngularJS) experience
• 3+years of experience with web application development
• 3+ years of database experience
• 3+ years of Webservices or API Development experience
• 3+ years of experience with Java development
• Web Framework experience with Spring MVC
• Strong work experience with Java, Spring Boot, Microservices, MongoDB
• Web UI experience with CSS, AJAX, JavaScript, Bootstrap, AngularJS / ReactJS
• Familiarity and working knowledge Docker, Jenkins
• Database and caching experience, SQL and NoSQL (SQL, Postgres)