Advertising Sales

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

Key Responsibilities:

● Ensure performance, strategy and alignment of the company's revenue generating departments

● Establishing guiding sales organizational principles for managing performance

● Mapping key client and agencies in the region for pitching lbb advertising / marketing solutions

● Build trusted relationships, and clearly articulate key value propositions, process and performance for the region

● Manage team and ensure they learn and deliver the set KRA's

● Execute the sales strategies, manage sales sales territories and leverage the right resources to optimize the results

Our Ideal colleague:

● Has grown and managed ad sales revenues

● Is deeply networked with large clients, media / ad agencies in the region

● Is an excellent communicator and operates with lot of trust and confidence

● Strategically views the marketplace, analyzes opportunities and successfully manages the growth of a profitable content business

● Wants to make an impact with work and right attitude

● Is a team player

Your Role:

As a Video Editor at Mugafi, you’ll work on a variety of projects that span across multiple formats and platforms, including:

• Short Films & Storytelling Content: Bring narratives to life with high-quality editing that captures the essence of our storytelling platform.
• AI Collaboration Projects: Leverage cutting-edge tools like Midjourney, Stable Diffusion, and Runway ML to create visuals that break new ground.
• Social Media Videos & Ads: Create attention-grabbing content that connects with our online community and showcases Mugafi’s offerings.
• Interviews & Events: Edit videos for our platform that highlight key moments from our events, interviews and others.
• Tutorials & Character Generation Videos: Produce product related engaging, informative content for our users and partners.

What You’ll Bring:

• Experience: Proven experience of 3 years in video creation and editing.
• Creative & Efficient Mindset: A passion for pushing creative boundaries while leveraging AI tools to streamline workflows and elevate productivity.
• Video Editing Mastery: Advanced skills in video editing software, including Premiere Pro, After Effects, and other AI-powered tools.
• Collaborative Approach: Strong ability to work closely with our writers and marketing teams, ensuring every project aligns with creative and strategic goals.
• Creative & strategic thinking: Understanding of how to craft videos that captivate a range of audiences, from social media followers to production houses.

Hi

About the company:

Our Client is a brand co-creation platform that transforms powerful ideas into authentic, profitable, andexperience-led brands that can define the future of brands in key consumption categories like fashion and lifestyle; food and FMCG, home and decor and beauty and wellness. We are a team of experienced entrepreneurs, marquee investors, and industry professionals who have expertise and experience in building some of the most popular brands in the country. We partner with passionate entrepreneurs to combine our collective learning and experience with data science, digital ethnography, and technology platforms to build brands that connect to the new generation of Indian consumers

Job Location: Mumbai

What you’ll be doing?

• Fluent in Backend web application development (Node.JS, PHP with good knowledge of Magento).

• Fluent in Database (MySQL, NoSQL, MongoDB) design and management.

• Substantial experience with high throughput web services.

• Experience in using cloud platforms like Amazon.

• Knowledge of Frameworks like Express, Koa, Zend, etc.

• Basic Understanding of Front End development (JavaScript, CSS, Ajax, React.JS, Boot Strap, HTML 5)

• Fluent in various automation testing, performance testing, and deployment tools.

• Decent Understanding of Working on Agile Software Development Methodology

What you’ll bring?

• We are looking for an experienced Back End developer to be part of a diverse, fast pace and energetic team.

• The candidate will be expected to design a scalable client-server framework, build database-intensive reporting modules, scalability and reliability of existing applications and services, and provide troubleshooting and 2nd-tier support for existing applications.

• The candidate should be a self-starter, who is proactive, positive, flexible, and a good team player.

• Minimum qualifications: B.Tech./B.E. in CS, IT, or ECE from a reputed college. 1-3 years of experience in Backend software development.

Why work with us

• You will be part of our founding team and get your hands dirty in the 0-1 stage of building a D2C brand.

• You will work with a solid set of people from diverse backgrounds.

• You will independently lead projects and have ownership of your deliverables.

• You will be pushed out of your comfort zone and watch your learning curve spike.

Regards

Team Merito

We are looking for JAVA Developers with 5 Plus years of Experience for our Client in the Banking sector .

Job location : Navi Mumbai (Work from Office)

Qualification: MCA / Graduate in Computer Science

Skills:

-Java, Spring boot ,JavaScript, XML

-Tomcat and Jboss

-JWT Token generation and Authentication

-REST and SOAP web services

-Spring Framework and Spring securities

-Oracle 11g

-TFS

Basic knowledge of frontend will be an added advantage

Roles and Responsibilities

-Candidate should have hands on experience in developing both REST and SOAP web services for web-based application.

-Should co-operate with the frontend developer in the integration process

-Implementing secure coding practices

-Bug fixing

-Should be able to deploy the application

• Assisting and coordinating with operations team
• supporting administrative staff
• conducting marketing research
• documentation and reporting to the operations department
• preparing reports on competitor product analysis
• ensuring if everything is working in a perfect manner
• using technology to keep the company updated behind the curtains
• Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
• Responsible for rendering useful administrative support to other members of the customer care team.
• Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
• Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
• Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
• Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

• Writing scalable, robust,, testable, efficient, and easily maintainable code

• Translating software requirements into stable, working, high performance software

• Playing a key role in architectural and design decisions, building toward an efficient micro services distributed architectur

• Strong knowledge of Go programming language, paradigms, constructs, and idioms

• Knowledge of common Goroutine and channel patterns

• Experience with the full site of Go frameworks and tools, including:

  • Dependency management tools such as Godep, Sltr, etc.
  • Go’s templating language
  • Go’s code generation tools, such as Stringer
  • Popular Go web frameworks, such as Revel
  • Router packages, such as Gorilla Mux

• Ability to write clean and effective Godoc comments

• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

Jivox is transforming the way the world experiences digital marketing. We connect brands with their audiences in the most personalized way: using big data, AI/machine learning, Dynamic Creative Optimization (DCO), customer journey optimization, and identity technologies to deliver omni-channel precision marketing.

https://www.jivox.com/creative-advertising-technologies-forrester/">Recognized as a leader in creative advertising technologies by Forrester Research, Jivox delivers 1:1 messaging throughout the customer journey, seamlessly linking paid and owned media. Our portfolio of global clients includes the likes of Marriott, Mazda, Unilever, Nestle, IBM, Vodafone, and Heineken. 

POWERFUL DYNAMIC CREATIVE PERSONALIZATION PLATFORM

Jivox has offices in San Mateo, Bangalore, New York, London, and Singapore.

• Own and drive business features into tech requirements

• Work closely with Product Managers, Customers to align technology choices with business requirements

• Design and build rich interactive application to be used by leading media companies
• Optimize our algorithms and API so that the we will be able to return information fast (and we mean really fast...and for a large numbers of users) 
• Build eye catching tools that will provide useful content and consumer delight 
• Quickly create quality prototypes
• Staying updated on emerging technologies
• Evangelist for high quality products and driver of best practices towards the same
• Mentor and develop junior developers in the team

• 7+ years of Frontend Development experience
• Expert in React or similar frameworks
• Strong proficiency in JavaScript, HTML and CSS
• Expert in translating designs and wireframes into high quality code
• Proven experience in building high performance web application
• Prior experience working with test-driven development and continuous integration
• Prior experience working with microservices
• Prior experience in an Agile environment on a Scrum team
• Experience on one of AWS, Azure or GCP

• You have excellent and effective communication and collaborative skills
• You love problem solving
• You stay up to date with the latest technologies and then apply them in real life
• Interest and ability to influence all areas of software development from software best practices, CI, CD, Sustainability, documentation etc
• Eagerness to mentor the team and be a go-to technology leader
• You love paying attention to detail
• You thrive in meeting tight deadlines and prioritising workloads
• Ability to collaborate across multiple functions

Bachelor’s degree in Engineering or equivalent experience within the field.