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Job Title: Lead - Customer Support

Location: Noida Sector 2

Department: Customer Support

Job Summary:

Lead customer support efforts at MyOperator, focusing on CSAT, FCR, escalation handling, and team management to ensure exceptional customer service and happiness.

Key Responsibilities:

- Drive high CSAT and First Call Resolution (FCR).

- Efficiently handle escalations and implement resolution SOPs.

- Lead, train, and mentor the support team.

- Optimize processes and report key performance metrics.

- Enhance customer engagement and collaborate with internal teams.

Key Requirements:

Experience : 4 years in customer support, 1 years in leadership.

Industry Preference : SaaS, IT, or similar.

Skills : Strong communication, problem-solving, and CRM expertise.

Education : Bachelor's degree preferred.

Why Join MyOperator?

- Customer-centric, innovative environment.

- Growth opportunities and competitive benefits.

Position = Java Developer

We are looking forward to hire a committed Java Developer with experience in building high performing, scalable, enterprise-grade applications. You will be part of our Engineering team that works on mission-critical applications. You will be managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.

You are required to:

Contributing in all phases of the development lifecycle.

Write well designed, testable & efficient code.

Ensure designs are in compliance with specifications.

Prepare and produce releases of software components.

Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.

Technical Skills required

Java, Springboot, Microservices, Data structures & Algorithms, MySQL, NoSQL, Mongodb and Hibernate.

OUR CURRENT STACK

Backend: Spring (JAVA), Laravel (PHP), MySQL, NoSQL, NGINX Plus.

Frontend: Angular 5+ Ngrx/store 5

Infrastructure: Google cloud platform (App engine, CloudSQL, BigQuery, PubSub, Firebase Hosting), Scrapy Cloud, Pusher.io (websockets), Getstream.io, Filestack, Postmark app, AS2 Gateway, Google Cloud Endpoints Framework, MongoDB, Algolia, Memcache

Tools: Gitlab, Postman app, JIRA. Wondering what your Responsibilities would be? Technical Skills required O

You are where our search ends, if you hold:

B. Tech/ M. Tech or corresponding degree

Experience in the same role of almost 1-6 years

Experience with connecting backend and frontend services.

Exposure to consuming data through different interfaces (Web API's/Socket/ REST/ RESTFUL/ JSON/ XML).

Proficiency in Data Structures and Algorithms.

Understanding of web markup, including HTML 5 CSS.

Understanding of client-side scripting and JavaScript frameworks.

Ability to write clean, reusable and well documented code.

Proficient understanding of code versioning tools, such as Git.

Knowledge of API authentication techniques (Token, JWT, OAuth2) - desirable but not mandatory. (Experience with API Design will be a plus)

Fair spoken and written English Flexibility - Things change around here. FAST!

Other Inter-personal skills like self-motivation, persistency, patience and eagerness to learn and work independently.

Want to work with an established & growing IT company? Join team Benison to have the right challenges that will help you accelerate your career growth to the next level, faster!   

Benison Technologies was started in 2011 with a mission to revolutionize the silicon industry in India, with a host of amazing big clients like Google, Cisco, McAfee, Intel, and so on, you get to experience the best of both worlds. If you consider yourself an engineer who is capable to join our ever-growing team, then this is the right opportunity for you:  

Why Benison Tech?   

We have a partial acquisition from one of the biggest names in the world (well we can’t name them thanks to confidentiality) it’s one of the FAANG companies, and you can “Google” it if you like.  

Oh! & one more thing, this did not happen by accident, our team put a ton of efforts to turn this gigantic dream into a reality.  

Benison Tech has a consistent history of demonstrating growth through innovation time and again.   

We don’t stop there, we then re-invest our profits back into the initiatives for the growth of our people, our culture and the company. Now enough with us, let’s talk about the job roles & responsibilities:    

What you will be working on: 

• Key contributor for developing product strategies and features. 
• Software development for industries leading SaaS platform 
• You will be involved closely in planning, designing, integration of client requirements. 

• You will be working with one of the leaders in data resiliency and data protection. 

Here are some technical skills require:  

• Independently own features and create feature test plans/strategies based on development and feature completion milestones.   
• Identify quality assurance process bottlenecks and suggest actions for improvement.   

• Design automation framework for automating feature tests.   
• Participate in test cases, test plans, s and code reviews.  
• Resolve functional queries coming from other business units such as support, escalation, product management, etc.   
• Participate in bug trailing, tracking quality assurance metrics.  
• Hands-on experience with Python-Selenium or Cypress, will be preferred.   

• Familiarity with Test Management systems like XRay and bug tracker like JIRA tools.  

What we expect from you:    

• 3-10 Years of relevant experience in QA Automation.   
• Expert at test automation, creating test plans, test strategies for testing multiple product modules   

• Should be able to quickly analyze failures and trace back to issues in the product or the automation suite.  
• As a Software Development Engineer in Test you should be an expert at test automation for APIs as well as UI, creating test plans and test strategies for testing product features.  
• You will guide and mentor junior team members by reviewing their automation code and test cases to ensure good coverage and quality of a feature  
• Resolve functional queries coming from other business units such as support, escalation, product management, etc.  
• Be a quick learner and be open to working on new technologies if needed.    

• Excellent team player with strong verbal & written communication skills.    
• Be able to step up when the situation demands such as meeting deadlines and critical production issues.    
• Propose changes or enhancements to the framework for enabling new feature tests.  

 Few Skills which will add brownie points to your role  

• Working knowledge of Dockers and Kubernetes will be an advantage   
• Awareness of general manual and automation concepts and all types of testing methods  
• Knowledge of the Backup or Storage domain will be an advantage.  

If the above fits your skill-sets and tickles your interest then read below about the additional benefits that our company offers to talented folks like you:  

Work Culture and Benefits    

• Competitive salary and benefits package  
  (H1-B which means a chance to work onsite out of India)   
• A culture focused on talent development where you get promoted within the quarterly cycle of your anniversary.         
• Opportunity to work with cutting-edge & challenging technologies including legacy tech.      

• Open cafeteria to grab some munchies while you work, we make sure the space feels like your second home, you can also wear pyjamas if you like.         
• Employee engagement initiatives such as project parties, flexible work hours, and long service awards, team bonding activities within the company, extra learning and personal development trainings, because why stop your learning at one thing!   
• Insurance coverage: Group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and your parents. (With some of the best insurance partners in India)  
• Enjoy collaborative innovation (each members gets to innovate & think out of the box), along with highly experienced team managers who maintain diversity and work-life well-being.  
• And of course, you get to work on projects from some of the most recognised brands within the networking and security space of the world, unlocking global opportunities to learn, grow & contribute in a way that is truly impactful yet purposeful at the same time.  

Still not satisfied, and want more proof?  

Head to our website https://benisontech.com/">https://benisontech.com to learn more. 

We are hiring a Inside Sales Manager who will help drive high quality output from our Inside Sales Team of Team Leads & Telesales Executives 100+ members, owning their input metrics and the revenue generated from their efforts, in addition to managing team morale, hiring, training, upskilling and attrition
You will be working closely with the internal stakeholders and will be responsible for sales strategy, implementation and process optimization.

Job Roles and Responsibilities:

• Create a sales strategy for our range of products & execute it with excellence.
• Train TeleSales team Representatives to deliver their best in every call that they do & adhere to Company’s promises & call flow.
• Own the entire sales funnel & improve conversion rates, generating Sales Reports
• Work closely with the recruitment team to find exceptional talents for the telesales team.
• Focus on finding out the key tracking metrics for performance improvement and implement them.
• Engage with internal stakeholders viz. Marketing, operations etc. for smooth operations and improvements.

Who Would Be a Best Fit:

• 5+ years of experience in Inside sales/telesales experience into B2C environment is mandatory.
• Building, developing & leading a high performance in telesales team.
• Managed a sales quota of more than 1 crore per month.
• Is required to be a great people manager and should have managed 100+ Team members/Large Teams experience.
• Has delivered exponential growth in previous roles by turning around the sales team performance leveraging technology with innovative solutions.
• Have exemplary people management skills with inspirational leadership skills.
• Have showcased the ability to connect with team members & lead them to achieve stretch goals.
• Has growth mind-set Identifies opportunities & has a successful track record of delivering in a dynamic & undefined environment.
• Comes with very strong problem solving skills.
• Has proven ability to do root cause analysis, create & execute long term sustainable solutions.
• Have very strong communication skills.
• Should be able to work with both internal & external stakeholders exceedingly well.

• Install, configuration management, performance tuning and monitoring of Web, App and Database servers.
• Install, setup and management of Java, PHP and NodeJS stack with software load balancers.
• Install, setup and administer MySQL, Mongo, Elasticsearch & PostgreSQL DBs.
• Install, set up and maintenance monitoring solutions for like Nagios, Zabbix.
• Design and implement DevOps processes for new projects following the department's objectives of automation.
• Collaborate on projects with development teams to provide recommendations, support and guidance.
• Work towards full automation, monitoring, virtualization and containerization.
• Create and maintain tools for deployment, monitoring and operations.
• Automation of processes in a scalable and easy to understand way that can be detailed and understood through documentation.
• Develop and deploy software that will help drive improvements towards the availability, performance, efficiency, and security of services.
• Maintain 24/7 availability for responsible systems and be open to on-call rotation.

• Primary responsibility is to take up product development as a full stack developer and ability to work with the larger product team, arrive at best architectural approach, choose most appropriate frameworks, code and deliver
• Shown success as an individual contributor. Should have consistently demonstrated ability and commitment to deliver major initiatives in a timely manner
• Embrace good development practices including design specification, coding standards, unit testing and code reviews
• A self­starter, who loves to take on hard problems, loves solving service scalability problems, enjoys breaking things and enthusiastic to learn new technologies and working in startup environments