Digital Marketing Manager

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Job Title: Senior Software Developer

Location: Delhi NCR

About WellM:

WellM is a mental wellness platform dedicated to helping individuals improve their mental health and well-being through personalized insights, engaging content, and advanced tracking features. We are seeking a passionate and skilled Senior Software Developer to join our dynamic team and contribute to the continued growth and evolution of our mobile app, web app, and corporate website.

Job Overview:

As a Senior Software Developer at WellM, you will play a key role in developing, enhancing, and maintaining our mobile and web applications. You will be working with modern technologies, including Flutter for mobile and web apps, React for the corporate website, and a robust backend built using Node.js, AWS, and Firebase. The ideal candidate will have a minimum of 2 years of hands-on experience in software development and a strong portfolio of successful projects.

Key Responsibilities:

• Develop and maintain high-quality mobile and web applications using Flutter and React.
• Design, implement, and manage scalable backend services using Node.js, AWS, and Firebase.
• Collaborate with cross-functional teams to define, design, and launch new features.
• Troubleshoot, identify, and resolve performance bottlenecks, bugs, and technical issues.
• Ensure optimal performance, responsiveness, and user experience of applications.
• Write clean, maintainable, and efficient code with a focus on quality and scalability.
• Continuously improve codebase through code reviews, testing, and best practices.
• Stay informed of industry trends, emerging technologies, and best practices to incorporate into development.

Required Qualifications:

• Minimum of 2 years of professional experience in software development.
• Strong proficiency with Flutter for mobile and web app development.
• Experience in front-end development using React for web applications.
• Solid knowledge of backend development, including Node.js, AWS, and Firebase.
• Strong understanding of version control (Git) and CI/CD practices.
• Experience with database management and third-party API integrations.
• Proven experience in deploying mobile apps to both the Google Play Store and Apple App Store.
• Strong problem-solving skills and attention to detail.
• Ability to work independently, as well as collaboratively, in a fast-paced environment.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Experience working in a startup environment or contributing to large-scale projects.
• Passion for mental health and wellness technologies.

What We Offer:

• Competitive salary and comprehensive benefits.
• Opportunity to work in a fast-growing, impactful industry with a mission-driven team.
• Flexible, collaborative, and supportive work environment.
• Professional growth and development opportunities, with room for innovation and creativity.

Do you love building beautiful and functional web applications? Are you comfortable working on both the user-facing side and the server-side? If so, then we want to hear from you!

We are searching for a talented Full Stack Developer to join our growing team. In this role, you will be responsible for the entire development lifecycle of our web projects, from developing user interfaces to building robust back-end systems.

Responsibilities:

• Collaborate with designers to translate UI/UX designs into responsive, interactive, and visually appealing web pages using HTML, CSS, JavaScript, and Bootstrap.
• Develop secure and scalable back-end applications using PHP.
• Build and manage back-end services and integrate front-end elements with server-side logic using PHP.
• Integrate with third-party APIs and CMS like Wordpress and Shopify.
• Write clean, maintainable, and efficient code while adhering to best practices.
• Test and debug code to ensure functionality and performance.
• Collaborate with designers, product managers, and other developers.
• Customize and manage WordPress and Shopify websites, ensuring optimal performance and user experience.
• Troubleshoot and debug issues across the full stack to ensure smooth functionality.
• Stay updated with the latest industry trends and technologies to ensure our solutions remain current and effective.

Qualifications:

• Proven experience as a Full Stack Developer.
• Proficiency in HTML, CSS, JavaScript (including libraries like jQuery or React), and Bootstrap.
• Strong understanding of back-end development concepts like databases and APIs.
• Experience with PHP and familiarity with CMS platforms like Wordpress and Shopify is a plus.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration skills.
• Ability to work independently and as part of a team.
• Knowledge of SEO best practices and website optimization.
• Familiarity with RESTful APIs and AJAX.
• Experience with e-commerce platforms and payment gateway integration.
• Knowledge of database management and SQL.

If you are a passionate and skilled developer who is looking to make a real impact, we encourage you to apply!

We are seeking a skilled HR Recruiter to join our team and manage the full recruitment lifecycle. The ideal candidate will have experience in sourcing, screening, and selecting candidates for various roles within the organization. The HR Recruiter will collaborate with hiring managers to understand their staffing needs, develop recruitment strategies, and ensure the timely fulfillment of staffing requirements.

Responsibilities:

• Partner with hiring managers to understand their staffing needs and develop recruitment strategies.
• Source potential candidates through online channels (e.g., social platforms and professional networks), job postings, and employee referrals.
• Screen resumes and conduct initial interviews to assess candidate qualifications.
• Coordinate and schedule interviews with hiring managers and candidates.
• Conduct reference checks and background screenings for selected candidates.
• Extend job offers and negotiate terms of employment.
• Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS).
• Assist in organizing and attending job fairs and other recruiting events.
• Stay informed about industry trends and best practices in recruitment.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven work experience as an HR Recruiter or similar role.
• Familiarity with Applicant Tracking Systems (ATS) and resume databases.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to prioritize and multitask in a fast-paced environment.
• Knowledge of employment laws and regulations.

Preferred Qualifications:

• Certification in HR (e.g., PHR, SHRM-CP).
• Experience using social media for recruiting purposes.
• Previous experience in a high-volume recruiting environment.

You should have a strong grasp of current marketing tools and strategies and be able to help integrate digital marketing campaigns from concept to execution. The Digital Marketing Intern

 will work with the marketing team, coordinating with other teams (such as design, HR, etc) to launch campaigns on time.

• Coordinate with other support functions to develop marketing material
• Define schedules, handle posting on social media
• Keep an eye on the trends, suggest and execute campaigns around them
• Perform audits, plan and execute all digital marketing activities, including SEO/SEM, email, social media, and display advertising campaigns
• Design, build and maintain social media presence, increase the availability of multiple platforms
• Measure and report the performance of integrated marketing efforts, and assess against goals (ROI and KPIs)
• Brainstorm new and creative growth strategies
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

• BS/MS, BMM degree in marketing or a related field
• Proven working experience of 0-1 year in digital marketing & contribution to B2B sales if any
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Experience with A/B and multivariate experiments
• Solid knowledge of website advertising and analytics tools (e.g., Google Adwords, Google Analytics, Facebook Advertising)
• Strong analytical skills and data-driven thinking
• Up-to-date with the latest trends and best practices in online marketing and measurement
• Eager to learn and grow from marketing coordinator to digital marketing executive

Responsibilities

• Research industry-related topics (combining online sources, interviews, and studies)
• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed

Requirements and skills

• Proven 2-3 Years of work experience as a Content Writer, Copywriter or similar role
• Finance Domain preferred.
• Portfolio of published articles
• Experience doing research using multiple sources
• Familiarity with web publications
• Excellent writing and editing skills in English
• Hands-on experience with Content Management Systems (e.g. WordPress)
• Ability to meet deadlines

Bachelor or Master in Marketing, English, Journalism or related field

Design, develop and support real time data monitoring application and a dashboard for a VoIP network

Roles and Responsibilities:

• Design, build and maintain efficient, reusable, and reliable Ruby code
• Ensure the best possible performance, quality, and responsiveness of the applications
• Identify bottlenecks and bugs, and devise solutions to these problems

Required Skills:

• 3+ yrs of experience developing Ruby applications on Linux platform with exposure to HTML, CSS and javascripts
• Solid understanding of object-oriented programming
• Experience with any one NoSQL solution like Redis, MongoDB, CouchDB is a must
• Deep understanding of high traffic, highly scalable, complex web applications
• Ability to work in a dev-automation environment with some source control, continuous integration/delivery systems
• Good problem solving/analytical skills
• Excellent written and verbal communication

Preferred Skills:

• Conversant with Elasticsearch, Neo4j and D3.js
• Inclination to GO programming
• Experience working with open source projects

• Develop new user -facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

• Bachelor’s degree in computer science, information technology, or a similar field.
• Minimum 2 years experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Web pack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.
  
  About Haber
  At HABER, we are solving the challenges of tomorrow, today. We are bringing together the best minds in process, engineering, computing and chemistry to develop solutions to address some of the world’s toughest challenges – water and energy scarcity and sustainability. Over the past few years there has been an explosion in unstructured data across industry driven by affordable sensing technologies and adoption of analytical instrumentation. This sudden increase in data has resulted in industries spending significant amounts of time collecting, organizing and analysing content and very little time driving value with the data. HABER is focused on reversing this trend by helping our customers spend less time collecting and analysing data and more time using HABER’s platform to drive efficiency, identify issues before they happen and uncover hidden potential. Follow us on Twitter @haber_tech or LinkedIn at linkedin.com/company/haber-technologies or visit us at haberwater.com/careers