Production Coordinator-VFX

IncRuiter is a next-generation technical screening and talent assessment platform. We are a SaaS-based organization with an interview service (IaaS) at its core. IaaS & Video Interview Platforms have a combined market size of 5-6Bn USD. It’s a niche and new market segment in the B2B sector.

EXCITED ABOUT YOUR TASKS?

● Connect with potential clients to evaluate needs or promote products and services

● Meeting or exceeding sales goals

● Negotiating all contracts with prospective clients

● Helping determine pricing schedules for quotes, promotions, and negotiations

● Preparing weekly and monthly reports

● Giving sales presentations to a range of prospective clients

● Coordinating sales efforts with marketing programs

● Understanding and promoting company programs

● Obtaining deposits and balance of payment from clients

● Preparing and submitting sales contracts for orders

● Maintaining client records

● Answering client questions about credit terms, products, prices, and availability.

WILL YOU NEED TO SUCCEED?

● Bachelor’s degree in business or management

● Successful track record in B2B sales and negotiation

● A commitment to excellent client service

● Excellent verbal and written communication skills

● Proficiency with data analysis, forecasting, and budgeting

● Proven ability to plan and manage resource

● Proficiency in Microsoft Office applications, including Word, excel, and PowerPoint.

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Job Description:-Technical Support Executive

The candidate will handle the escalated issues and resolve them over the phone/e-mail/remote meeting.

Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.

Conduct product demos and training

Should be open to work in general shift.

Should be open to travel locally or out of state.

Skills:-

Hardware and Networking are a must

Graduation is must

Good Knowledge of Hardware and Networking concepts

Good Knowledge of Windows, Linux and Mac OS, Android and iOS

Good Knowledge of Antivirus, DLP, MDM, and Remote technologies.

Should be capable of handling a team of L1 engineers.

Prepare documents on technical knowledge.

Create and compares different solution from the same league.

Job Types: Full-time, Regular / Permanent

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

We are looking for a smart and knowledgeable Chartered Accountant Intern for our company. Besides having knowledge of professional accounting principles, you should also have steady work experience

Skills Required

• Fully compliant as a tax practitioner.
• Filing of corporate tax returns.
• Experience in providing financial advice
• Excellent organizational and time management skills
• Attention to detail and problem solving ability
• Impressive oral and written communication skills
• Ability to manage stressful situations effectively
• Good mathematical skills.
• Strong leadership qualities.

Roles and Responsibilities

• Oversee the duties of the accounting team.
• Implement accounting systems and processes.
• Reconcile income statements.
• Prepare monthly financial reports.
• Control the master data of the general register.
• Provide ongoing accounting and reporting support.
• Manage the full financial process.
• Prepare an expense budget report.

Qualification Required

The students applying can be either of the Following:

• Completed CA Finals.
• Completed CA Intermediate and Above
• Accounting Graduates

About Us:

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

Hiring Process:

Step 1: Apply for your CV and past work to be reviewed.

Step 2: Receive a telephonic interview or assessment upon filling the final step form.

Step 3: Receive offer letter if selected.  

- Apply soon, the earliest applicant would be preferred over the late applicants.

• Perform data entry and research in various systems and tracking tools. 
• Apply knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems. 
• Assess and resolve non-standard and standard issues or problems. 
• Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.

• Engineering experience with a proven track record of building high performance consumer web applications or services
  
• Good exposure in front end ui frameworks like reactjs and angularJS
  
• Very good analytical and problem solving skills
  
• Building desktop and mobile web applications