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Hello,
Greetings for the day !!!
We are hiring "Technical Support L1 - AD & Exchange" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!
Position: Technical Support L1 - AD & Exchange
Experience Level: 2+ Years
External Skills And Expertise
and concise manner.
Monitor alert dashboards and Maintain Alert and Ticket SLA and
ensure their SLO are achieved.
Interact with partners to provide support via phone and ticket system
and answer user inquiries regarding the alerts.
Diagnose and troubleshoot issues related to MS Patching, AD,
Exchange, Mail Flow Monitoring, and Device Down based on the
alerts generated on Windows Servers.
The candidate has to work 24*7 shifts.
Duties & Responsibilities:
Patching.
Organized, detail-oriented, and self-motivated.
The ability to effectively communicate through phone, chat, and email
is required.
Server level technical skills: server builds and administration, support,
virtual environment administration.
Ability to work on multiple issues simultaneously in a fast-paced
environment.
Ability to work within a team environment as well as work
independently, while maintaining a high level of efficiency
Employment Mode: Contract to hire (Full time opportunity)
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
- Manage different versions of complicate code and distribute them to different teams in the organization utilizing TFS.
- Develop an ASP.Net application to input and manage a production schedule, production statistical analysis and trend reporting.
- Create routines for importing data utilizing XML, CSV and comma delimitate files.
- Filter and cleanse OLTP data with complex store procedures and SSIS packages in the staging area.
- Develop a dimensional database and OLAP cube using SSAS for analysis, maintenance and good customer service.
- Involve in development and implementation of SSIS, SSRS and SSAS application solutions for various business units across the organization.
- Extract the data from XML and load it to dimensional model.
- Maintain SQL scripts, indexes, complex queries for data analysis and extraction.
- Create advanced reports like dashboard and scoreboard using SharePoint and power pivot for better presentation of data.
- Create cubes in SSAS reports which require complex calculations such as calculation of the premium for a particular policy.
- Create SharePoint sub sites, lists, libraries, folders and apply site permissions according to the given requirement.
- Work with business analysts, subject matter experts, and other team members to determine data extraction and transformation requirements.
- Develop T-SQL functions and store procedures to support complex business requirements.
- Create and configure an OLTP replication database for disaster recovery purpose.
- Designed/Implemented/Maintain OLAP servers and processes to replicate production data to the server.
- Communicating with customers through various channels (email/chat)
- Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
- Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
- Keeping records of customer interactions, transactions, comments, and complaints.
- Build rapport quickly with customers/clients and put them at ease
- Proven high initiative and energy level with good influencing, decision-making and collaboration skills
- Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
- Keeping yourself updated on company products to effectively manage customer queries.
- Smart Graduates with excellent communication skills
- 1 year to 3 years of experience working in customer support roles
- Demonstrated ability to handle highly complex and manual queries, excel knowledge
- Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
- Empathetic, organised, problem solver
- Open to work in shifts (rotational day and night shifts).
- This is full-time, work from an office opportunity based out of Bangalore.
- No Cab facility will be provided but shift allowance will be provided.
Business Analyst Job Description
About Us
DataWeave is a Data Platform which aggregates publicly available data from disparate sources and makes it available in the right format to enable companies take strategic decisions using trans-firewall Analytics.
It's hard to tell what we love more, problems or solutions! Every day, we choose to address some of the hardest data problems that there are. We are in the business of making sense of messy public data on the web. At serious scale!
Read more on http://dataweave.com/about/become-dataweaver">Become a DataWeaver
Roles and Responsibilities:
- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
- Work with the internal delivery team to ensure delivery quality to exceed client's expectations.
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
- Develop, prepare, and nurture customers for testimonials, references and case studies.
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Work to identify and/or develop upsell opportunities.
- Ensure billing and collection of the assigned accounts is under control.
- Advocate customer needs/issues cross-departmentally.
- Manage account escalations.
Skills and Requirements:
- Proven ability to drive continuous value of solutions/products.
- Familiarity working with clients of all sizes.
- Impeccable written and verbal communication skills.
- Detail oriented and analytical.
- Strong team player but still a self-starter.
- Thrives in a multi-tasking environment and can adjust priorities quickly.
Growth at DataWeave
- Fast paced growth opportunities at dynamically evolving start-up.
- You have the opportunity to work in many different areas and explore wide variety of tools to figure out what really excites you.
The ideal candidate is a highly resourceful and innovative developer with extensive knowledge in the layout, design and coding of websites specifically in PHP format. You must also possess a strong knowledge of web application development using PHP programming language and MySQL Server databases.
Responsibilities
- Perform a mix of maintenance, enhancements, and new development as required
- Work in a data analyst role and with business intelligence applications
- Document features, technical specifications & infrastructure Responsibilities
- Work cross-functionally to convert business needs into technical specifications
Qualifications
- Trained PHP Candidates
- Need to have good skills in web development and software design
- Expertise in front-end technologies (HTML, JavaScript, CSS), PHP frameworks, and MySQL databases
Job role:
We are looking for a tech-savvy Business Analyst, Pre-Sales Representative with an ability to do hands-on Sales. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. You will be speaking to Who's Who of the fintech world.
It is an added advantage if you have experience in developing leads from marketing campaigns and meeting sales quotas. You will be responsible for the entire sales cycle from establishing customer contact until signing a deal. You will also ensure proper after-sales service.
Job Location: Indore | Full Time | Experience: 0 to 6 years | Salary ∝ Expertise | Rs.1.8L ~ Rs.3L | Freshers allowed
About the company:
Anaxee Digital Runners is building India's largest last-mile verification & data collection network of Digital Runners (shared feet-on-street, tech-enabled) to help Businesses & Consumers reach remotest parts of India, on-demand. KYC | Field Verification | Data Collection | eSign | Tier-2, 3 & 4
We want to make REACH across India (remotest places), as easy as ordering pizza, on-demand. Already serving 11000 pin codes (57% of India) | Website: www.anaxee.com
Important: https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">Check out our company pitch (6 min video) to understand this goal - https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">https://www.youtube.com/watch?v=7QnyJsKedz8
Responsibilities:
- This is not another Sales job, it involves Concept Selling too.
- Find customers for Products & Services provided by the company
- Contact potential clients via phone, emails, and LinkedIn
- Identify client needs and suggest appropriate products/services
- Customize product solutions to increase customer satisfaction
- Build long-term trusting relationships with clients
- Proactively seek new business opportunities in the market
- Directly report to the CEO
- Stay up-to-date with new products/services and new pricing/payment plans
- Keep an eye on the competition.
Requirements:
- Proven work experience as a Business Development Representative, Sales Account Executive or similar role
- Hands-on experience with multiple sales techniques (eg: inbound, outbound, field sales)
- Track record of achieving sales quotas
- Experience with CRM software, Online tools for effective sales
- Understanding of sales performance metrics
- Excellent communication and negotiation skills, Good Email writing skills
- Ability to deliver engaging presentations
- Degree in Marketing, Business Administration or relevant field.








