Oracle Techno Functional Consultant

• Strong Product Designer profile, with a focus on UX works
• Mandatory (Experience 1) – Minimum 4+ YOE in end-to-end Product Design for B2B SaaS products
• Mandatory (Experience 2) – Must have 1+ YOE in a small / mid-sized product startup
• Mandatory (Experience 3) – Must have strong UX works, including User Research, Personas, User Journey and Work-flows
• Mandatory (Portfolio) - Must have detailed Product Design case studies, including UX-focused works like User Research, Personas, Work-Flows, User Journery etc (B2B SaaS Products preferred)
• Mandatory (Company) – B2B SaaS OR Top Consumer-Tech Products (Swiggy, Dunzo, Nykaa, Cred)

Role: My SQL DBA

Work Location: Noida/Hyderabad

Exp : 3+ Yrs

About the Role:

The ideal candidate would be working on the servers which impact various SaaS AI/ML products and

1000+ models in AI/ML. As a DBA administrator the server support would be provided for various

industry verticals like Finance, Telecom, Travel & Transportation, Healthcare, Government etc. This role

would give an opportunity working on multiple and complex databases for fortune 500 customers which

have impact on their data related to AI/ML products/models of the company.

About the Company:

We are America’s oldest machine learning solutions company. With offices across US, China and India,

we hire people with a broad set of technical and domain skills who can contribute to the creation of

machine learning solutions across verticals such as financial services, telecommunications, healthcare,

consumer products etc.

Preferred Qualification:

(Must have)

· Three years or above working experience, more than two years in MySQL, familiar with MySQL

database architecture.

· Have good experience in database troubleshooting and solutions for the whole system chain,

including OS, Database, storage, network, application, cloud and so on.

· Familiar with SQL tuning, know about how to split large tables in MySQL.

· Familiar with the daily backup and restore operations of MySQL, and know about the HA

principles of MySQL replication and MySQL Cluster. Experience in PostgreSQL is preferred.

· Familiar with Linux operating system, be able to write daily scripts with Shell/Python.

· Experience about NoSQL databases is preferred, such as MongoDB, Redis.

· Experience about distribution databases is preferred, such as Greenplum, Clickhouse.

· Oracle DBA or SQL Server DBA working experience is preferred.

· Careful work, strong sense of responsibility, good learning ability and team spirit.

Responsibilities:

· Responsible for the daily maintenance and troubleshooting for all Databases, such as MySQL

and postgreSQL, make sure all database system running safely and stably.

· Establish MySQL daily backup and recovery policies, and data security policies.

· Responsible for the design and implementation of Database tables, and large table split policy.

· Provided daily support to the development team and application team, such as database design

specification and performance tuning suggestions.

 Build a database of customer leads through references, opening stalls in areas where there are higher

number of footfalls – like apartment complexes, shopping areas etc., door to door visits, distribution of

pamphlets etc.

 Schedule meetings with potential liabilities customers and understand their requirement; thereafter

presenting them with the most suitable products and explaining the features/benefits.

 Communicate clearly to customers on the requirements for various types of products & services

 Ensure that all customer documents are verified with originals and are handled with care and

confidentiality.

 Complete all account opening related processes accurately so that the customer experience is enhanced

and forms the foundation of a long relationship with the bank.

 Maintain continuous communication with customers on the status of their account opening process.

 Frequently communicate with newly signed up customers and assist them with additional products and

services based on their requirements

 Build reference network from newly signed up customers for potential leads.

 Regularly update Daily Sales Reports and discuss on the plans, action items, progress with the supervisor

How to apply: recruit.hrlspl

Job Description: 

We are looking for an experienced SQL Developer to become a valued member of our dynamic team. In the role of SQL Developer, you will be tasked with creating top-notch database solutions, fine-tuning SQL databases, and providing support for our applications and systems. Your proficiency in SQL database design, development, and optimization will be instrumental in delivering efficient and dependable solutions to fulfil our business requirements.

Responsibilities:

 ● Create high-quality database solutions that align with the organization's requirements and standards.

● Design, manage, and fine-tune SQL databases, queries, and procedures to achieve optimal performance and scalability.

● Collaborate on the development of DBT pipelines to facilitate data transformation and modelling within our data warehouse.

● Evaluate and interpret ongoing business report requirements, gaining a clear understanding of the data necessary for insightful reporting.

● Conduct research to gather the essential data for constructing relevant and valuable reporting materials for stakeholders.

● Analyse existing SQL queries to identify areas for performance enhancements, implementing optimizations for greater efficiency.

● Propose new queries to extract meaningful insights from the data and enhance reporting capabilities.

● Develop procedures and scripts to ensure smooth data migration between systems, safeguarding data integrity.

● Deliver timely management reports on a scheduled basis to support decision-making processes.

● Investigate exceptions related to asset movements to maintain accurate and dependable data records.

Duties and Responsibilities: 

● A minimum of 3 years of hands-on experience in SQL development and administration, showcasing a strong proficiency in database management.

● A solid grasp of SQL database design, development, and optimization techniques.

● A Bachelor's degree in Computer Science, Information Technology, or a related field.

● An excellent understanding of DBT (Data Build Tool) and its practical application in data transformation and modelling.

● Proficiency in either Python or JavaScript, as these are commonly utilized for data-related tasks.

● Familiarity with NoSQL databases and their practical application in specific scenarios.

● Demonstrated commitment and pride in your work, with a focus on contributing to the company's overall success.

● Strong problem-solving skills and the ability to collaborate effectively within a team environment.

● Excellent interpersonal and communication skills that facilitate productive collaboration with colleagues and stakeholders.

● Familiarity with Agile development methodologies and tools that promote efficient project management and teamwork.

Fieldproxy is looking for a passionate Customer Success specialist. We are on a pace to grow 3x in size this year with our customer success team. This is an exciting opportunity for someone who is looking to uplift their Customer Success career in a rapidly growing SaaS start-up.

Key responsibilities:

• Establishing customer engagement activities like onboarding and product implementation constantly while meeting the business metrics
• Increase product adoption and customer retention rate

What we look for:

• 2+ years of experience, preferably in a SaaS organization with at least 6+ months of domain expertise in Customer Success
• Excellent presentation skills and writing skills
• Ability to make a quick decision in a lean team
• Strong communication skill is not expected as it is kept as a default checklist
• Experience with a SaaS product would be preferred
• Work exceptionally with the cross-functional teams(product, sales, pre-sales, marketing, developers, etc.)
• Proactive in establishing deeper customer relationships
• Minimize the churn rate and maximize the revenue by constantly creating opportunities for upselling
• Familiar with the CRM tools preferred

What we provide in return:

• Competitive salary
• Opportunity to work in a fast-moving, high growth SaaS company
• Company-paid Health insurance
• A great learning experience with high paced growth opportunities
• Hybrid and friendly work culture with always ready to help attitude colleagues

At least 7 years programming experience, some of them in JS/TypeScript.

 Proven expert level knowledge in BE & FE development (NodeJS, React,

electron, npm/yarn, WebPack).

 Experience with cloud (preferably AWS) and/or micro-services.

 Proven experience mentoring junior developers, defining work procedures and coding conventions.

 Experience working with various databases (preferably more than two).

Desired Candidate Profile

• A team focus with strong collaboration and communication skills
• Exceptional ability to quickly grasp high-level business goals, derive requirements, and translate them into effective technical solutions
• Exceptional object-oriented thinking, design and programming skills (Java 8 or 11)
• Expertise with the following technologies : Data Structures, Design Patterns ,Code Versioning Tools(Github/bitbucket/..), XML, JSON, Spring Batch Restful, Spring Cloud, Grafana(Knowledge/Experience), Kafka, Spring Boot, Microservices, DB/NoSQL, Docker, Kubernetes, AWS/GCP, Architecture design (Patterns) Agile, JIRA.
• Penchant toward self-motivation and continuous improvement; these words should describe you: dedicated, energetic, curious, conscientious, and flexible.

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

This role demands hybrid WFO(2 days a week)

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Improve customer NPS ration.
• Aid in product design and product development.
• Operate as the lead point of contact for all matters specific to our customers.
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Collect feedback and survey on customer satisfaction.
• Become SPOC for allocated customer.
• Prepare and share weekly and monthly reports with the reporting manager on customer performance.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Develop a trusted advisor relationship with key customer stakeholders.
• Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
• Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

• MS-Excel professional.
• API Functional Knowledge.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Experience in SAAS based product, CRM, or ERP.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must-Have: Highly organized and able to multitask.

Good to Have:

• You should be passionate about engaging customers and expanding their use cases through our product.
• You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
• You have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
• Strong Technical Background Preferred.

Job Specifications:-

Day-to-day liaison with internal team on campaign developments

Develops comprehensive agendas for weekly planning/status meetings

Set up and provide support on 3-5 search projects of various sizes

Exposure in social media traffic acquisition

Exposure of managing vernaculars sites (+experience in Facebook/Social Media and Twitter)

Perform keyword research and basic to advanced analysis

Be able to clearly convey and explain search engine best practices

Responsible for complete SEO process (on & off page optimization)

Analyze and increase the website traffic through organic search listing

Analyzing and generating website traffic reports

Format and prepare search reports for every vertical. Reports would be in the form of tables, graphs, summaries, and slides, illustrating data graphically and translating complex findings into written text t