House Keeping

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Qualifications:

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

Position: Executive Assistant to Director

Location: Gurgaon

Experience: 6+ years

Industry: Retail

Job Summary:

We are looking for a highly organized and proactive Executive Assistant (EA) to the Director of our retail brand. The ideal candidate will be responsible for managing schedules, coordinating meetings, handling confidential communications, and ensuring smooth day-to-day operations. The role requires exceptional organizational skills, strong business acumen, and the ability to multitask in a fast-paced retail environment.

Key Responsibilities:

1. Calendar & Meeting Management

• Manage the Directors daily schedule, appointments, and travel plans.
• Coordinate and schedule meetings, conferences, and events.
• Prepare agenda, minutes, and follow-ups for key meetings.
• Act as a liaison between internal teams, external stakeholders, and the Director.

2. Communication & Coordination

• Draft and review emails, reports, presentations, and business correspondence.
• Maintain confidentiality while handling sensitive business information.
• Manage incoming calls, messages, and requests, ensuring effective communication flow.
• Interface with senior management, clients, vendors, and other business partners.

3. Travel & Expense Management

• Arrange domestic and international travel, including flights, accommodations, and logistics.
• Process and track expense reports, ensuring accuracy and compliance with policies.

4. Business Support & Strategic Assistance

• Assist in market research, data analysis, and presentation preparation for business reviews.
• Support the Director in strategic decision-making by providing relevant insights.
• Coordinate with HR, Finance, and Operations teams on various initiatives.
• Maintain a strong understanding of the retail industry, competitors, and trends.

5. Office & Project Management

• Oversee office administration tasks to enhance efficiency.
• Track progress on key business projects and initiatives.
• Assist in organizing corporate events, off-site meetings, and team engagements.

Key Skills & Requirements:

• 8+ years of experience as an Executive Assistant, preferably in the Retail or FMCG industry.
• Strong organizational, multitasking, and time management skills.
• Excellent verbal and written communication skills.
• High level of confidentiality, professionalism, and attention to detail.
• Proficiency in MS Office (Excel, Word, PowerPoint) and scheduling tools (Google Calendar, Outlook, etc.).
• Ability to work in a fast-paced, high-pressure environment.
• Strong problem-solving and decision-making abilities.

Mail updated resume with current salary-

Email: jobs[at]glansolutions[dot]com

Satish: 88 O2 74 97 43

Website: www.glansolutions.com

Responsibilities:

• Works on all stages of the software development life cycle (SDLC).
• Develops, codes, tests, and debugs software and applications using Java.
• Designs features and makes improvements based on user experience data.
• Completes unit testing to identify and fix programming errors.
• Uses common testing and software documentation tools.
• Writes software documentation guides.
• Collaborates with other members of the software development team.

What you need to have: