Content Writing Specialist

Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
• Identify customer needs and recommend appropriate solutions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Excellent communication and problem-solving skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Preferred Skills:

• Experience in a call center or BPO environment.
• Knowledge of customer relationship management (CRM) systems.
• Fluency in English.

Note: Cab facility (only drop) available for female candidates.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Shift:

• Night shift
• US shift

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Other Benefits:

• Performance bonus

• Strong grasp of computer science fundamentals and excellent problem solving skills.
• Good understanding of software engineering practices, Data Structures & Algorithms.
• Solid programming skills in Java/Kotlin.
• Good communication skills.
• Strong sense of ownership and accountability.
• Experience in Reactive programming, Asynchronous programming and Unit Testing will be an added advantage.

Must Haves:

• .Net Core/ MVC
• C#
• SQL
• Web API
• Bootstrap, CSS3, JavaScript

Requirements:

• 5 + Years – 6+ Years of Coding & Development Expertise in ASP.Net / .Net Core & C#.
• Should be able to interpret the FSD and translate into Coding Logic.
• Should have good exposure to using web-based technologies (ASP.NET, JavaScript, CSS3, Web API, Bootstrap).
• Hands on Experience on Relational database like SQL is a must knowledge on Database Linking is very important including understanding Processing Logic.
• Experience in developing enterprise grade software with MVC, MVVM or MVP would be a Plus.

I am currently trying to Hire Performance Test Engineer experienced candidates for My client Quality Koisk.

This will be a Full Time Position with Quality Kiosk

Role : Performance Testing

Work Location: Bangalore/Mumbai/Any where from India

Exp: 3-7 yrs

Notice Period: Immediate - 2 weeks max

URL – www.qualitykiosk.com

REPORTING TO                       Test Lead/Manager

EXPERIENCE                            4.-7 years

LOCATION                               Navi Mumbai EDUCATIONAL            Graduate in any discipline

• Should have 4 – 7 years’ experience in Performance Testing
• Experience in JMeter
• Perform root cause analysis to identify application performance issues
• Design and Develop test scripts, scenarios, plans and programs to automate
• Prior experience in troubleshooting using Apm tools
• Good Knowledge of Agile
• Good Knowledge in Quality and Testing
• Good communication skills

• Silk Performer/VSTS
• Understanding of APM tools
• Load testing tool knowledge

• Serve as subject matter expert providing testing know-how of application under test to test engineers
• Design and Develop test scripts, scenarios, plans and programs to automate.
• Process, verify and analyze the measured test results; produce clear concise reports
• Effectively manage and groom next level resources.
• Reviewing and escalating the bugs and enhancement to the respective development team and get it fixed from developer end depends on priority and severity of
• Analyze user requirements, procedures, and problems to automate or improve existing test artifacts.
• Responsible for generating the defect report and provide to the Project Manager.
• Analyze system and application architecture and identify additional testing entry points to reduce risk.
• Perform complex analysis of business and technical requirements and specifications

QualityKiosk Technologies is one of the world’s largest Digital Quality Engineering partners and pioneers in performance engineering for largest Banking and Financial Services, Telecom aand Automobile clients. Founded in the year 2000 by IIT-Kanpur graduates, the company offers Enterprise Digital Quality Assurance solutions for banking, financial services, insurance, retail, e-commerce, government, autoamotive and telecom verticals.

Intelligent Business Automation, DevOps and Customer Experience are some of the key areas where we work with our partners to deliver Digital Quality Assurance.

QualityKiosk counts more than 50 of the Fortune 100 companies of India and 18 of the Fortune 500 companies across the globe as clients. With 150+ clients from various verticals across global locations, our clients include Reliance Industries, Reliance Jio, Toyota, HDFC Bank, ICICI Bank, SBI, Kotak Bank, DBS, Citibank, Prudential, BTPN Bank, Manulife, AIA, UAE Government - Ministry of Finance,

Tata Group, Government of India (GSTN, NPCI), Vodafone and others.

QualityKiosk’s 2000+ Quality Assurance consultants are spread across 20+ countries including India, Dubai, Malaysia, Indonesia, Philippines, Singapore. Some of the recognitions received include a mention by Gartner in their 'Build Continuous Quality Into Your DevOps Toolchains' Report 2018, “Asia’s Most Trusted Organization” by International Brand Consultants, and “Happy Place to Work” by World HRD Congress.

Roles and responsibilities

• • Develop well-designed, performant and scalable microservices
  • Write reusable, testable, and efficient code that follow software development best practices
  • Integrate data storage solutions including databases, key-value stores, blob stores, etc.
  • Expose business functionality to frontend/mobile applications and partner systems through secure and scalable APIs.
  • Build integrations with 3rd party applications through apis’ to ingest and process data
  • Ensure security and data protection aspects within the applications
  • Contribute to devops by building CD/CI pipelines to automate releases
  • Ensure high performance and availability of distributed systems and applications
  • Interact directly with client project team members and operational staff to support live customer deployments and production issues.

• 4+ years of experience in developing applications using Scala and related technologies.
• Thorough understanding of multithreading concepts and async execution using Actor model.
• Thorough understanding of Play framework, GraphQL and GRPC technologies.
• Experience in using DAL and ORM (Object Relational Mapper) libraries for data access.
• Experiencing in developing and hosting APIs and integration with external applications.
• Experience in building data models and repositories using relational and NoSql databases.
• Knowledge of JIRA, Bitbucket and agile methodologies.
• Good to have knowledge of AWS services like Lambda, dynamodb, kinesis and others.
• Understanding of fundamental design principles behind a scalable application.
• Familiarity with event-driven programming and distributed architectures.
• Strong unit test and debugging skills
• Affinity for learning and applying new technologies and solving new problems
• Effective organizational skills with strong attention to detail
• Experience in working with docker is a plus
• Comfortable in working with Unix/Linux environment
• Strong communication skills — both written and verbal

We indulge in all things that would excite you!!

• Work on large-scale, custom distributed software systems using Java, Scala, MongoDB, JavaScript (AngularJS, ReactJS) and the likes

• We work almost exclusively on customer site providing a mix of delivery and consulting services, so you'll be flexible about travel

• Employ Agile development including task estimation, test automation, deployment automation, and Continuous Integration to improve overall execution speed and product quality

• Work in a dynamic, collaborative, transparent, non-hierarchical, and ego-free culture where your talent is valued over a designation or title

• Spread the word about best practices in software development inside and outside Equal Experts community like Expert Talks

What we look for in you?

• 3 + years Hands-on in development and delivery experience with Java, Scala, and the likes

• Passion for software engineering and craftsman-like coding prowess

• Great OO skills, including strong design patterns knowledge

• Experience working with Agile, TDD, Lean and/or Continuous Delivery approaches and best practices, such as Extreme Programming (XP)

• Enthusiastic to work collaboratively with people and sharing your ideas to solve real business problems.