AVP Director Growth

at Our client company is into Education. (KS1)

Agency job
8 - 12 yrs
₹30L - ₹33L / yr
Full time
Analytical Skills
Strategic Partnership
Key Accounts Manager
Client Relationship
Revenue Generation
Key Accounts manager
  • Develop new client partnerships with company's key accounts and develop strategic partnerships with large companies across industries. 
  • Nurture and develop existing clients and generate incremental revenues within these accounts by selling additional products and services.
  • Proactively identify & solve customer business problems by providing subject matter expertise and by using relevant product and services lines to create solutions. 
  • Key point of contact for large accounts. 
  • Ability to maintain senior level client relationships.
  • Will be required to implement company's aggressive growth plans in the identified territory. Primary focus will be on new business while ensuring existing relationships are maintained.
  • High adherence to internal CRM with an estimate of sales forecast.
  • Liaising with the operations/products team for a smooth delivery of the end product and ensuring the service expectations of the customers are met.
  • Should be comfortable with working in flexible time zones (Primarily US time zone) 


  • Minimum of 8 - 12 years experience in Key Accounts Management.
  • Strategic thinking and analytical skills
  • Excellent written, oral communication and presentation skills.
  • Good negotiation skills to achieve desired results/meet customer needs.
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Supporting today’s data driven business world, our client acts as a full-stack data intelligence platform which leverages granular and deep data from various sources, thus helping the decision-makers at the executive level. Their solutions include supply chain optimization, building footprints, track construction hotspots, real estate, and lots more.

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Desired Candidate Profile

What you need to have:

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Job posted by
Sarika Tamhane

Customer Success Manager

at Quick Dry Cleaning Software

Founded 2010  •  Product  •  20-100 employees  •  Profitable
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As a customer success manager, your goal will be to provide outstanding customer service to
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● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their

● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.

● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and

What are we looking for?
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics

What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future

What you can expect in the next 12 months

Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.

Within 3 months

- You should be able to manage the portfolio assigned with some
dependencies on your peers.

- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.

Within 6 months

- You should be able to independently manage the portfolio
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.

Within 12 months

- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
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Job posted by
Vivek Saini

Quality Director

at Leading BPO

Agency job
via Etaash consultants
Quality control
Quality management
Quality improvement
Qualitative research
Quality audit
Business Process Outsourcing (BPO)
Analytical Skills
Mumbai, NCR (Delhi | Gurgaon | Noida)
8 - 10 yrs
₹15L - ₹15L / yr

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon


Key Skills


  • Ability to motivate and inspire new & existing Team mates
  • Must have a strong eye for detail and a thorough understanding of client expectations
  • Must display positive energy, service oriented attitude towards all teammates.
  • Strong managerial, organizational, prioritization and leadership skills
  • Solid language fluency required (enunciation, clarity and professionalism)


Job Description:


This role is responsible for:

  • Client interactions
  • Manage and develop improvement plans in liaison with other department(s)
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members.
  • Manage Quality Team member and help them in performance improvement
    • Effective resource utilization
    • Meeting & exceeding defined KPIs
    • Able to motivate team members
    • Initiate KPI projects, Automation project, CJMs


  • Initiate metric improvement activities/projects
  • Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
  • Assures effective process and policy mechanisms are in place
  • Develops and assures compliance with the Service Level Agreements between internal and external customers
  • Assures confidentiality and integrity of data
  • Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
  • To oversee risk management activities across the Program
  • Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
  • Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
  • Create and manage all reporting requirement for the program for both internal and external requirements
  • Coach Technical Support Executives on the evaluations done
  • Run analysis on contact evaluations and highlight trends
  • Coach agents based on evaluation trends to improve their technical capabilities
  • Use trends to identify training needs and developing action plans
  • Help technical support executive to understand appropriate troubleshooting approach
  • Participate in calibration sessions with Quality/Operations
  • Maintain current understanding of program strategies
  • Support management focus on review of key drivers, metrics and operational processes that drive KPI results
  • Demonstrate commitment to program internal customer satisfaction







Desired Candidate Profile:

  • Graduate or post graduate degree/diploma (10+2+3) in a any stream
  • Excellent command over English (Verbal & Written)
  • Min 2 years as Quality Sr. Manager / or director role with domain expertise
  • Min 6 - 8 years of overall experience in Quality function
  • Minimum 8 - 10 Years of total Experience in handling BPO business
  • Basic Computer skills required
  • Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
  • Should have basis knowledge on statistical knowledge


Technical Competency

Ideal Hiring Competencies

Excel Skills

Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys

Analytical Skills

•Breaks down concrete issues into parts and synthesizes succinctly.
•Collects and analyses information from a variety of appropriate sources.
•Identifies the links between situations and information.
•Sees connections, patterns or trends in the information available.
•Identifies the implications and possible consequences of trends or events.
•Draws logical conclusions, providing options and recommendations.
•Analyses complex situations, breaking each into its constituent parts.
•Recognizes and assesses several likely causal factors or ways of interpreting the information available.
•Identifies connections between situations that are not obviously related.

Six Sigma BB

BB Certified

Presentation Skills

Ability to explain the concepts of various trainings like Lean, 6 sigma, etc

Decision making skills

Should be able to take control of situations and arrive at quick decision to counter issues/problems

Behavioral Competency

Ideal Hiring Competencies

Result orientation

Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results


Adapts rationale to influence others

Client Focus

Identifying and responding to current and future client needs; providing service excellence to internal and external clients

Continuous Learning

Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance

Conflict Management

Preventing, managing and/or resolving conflicts


Read more
Job posted by
Harsitha Anandkumar
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