Senior AIML Engineer @ Madurai

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

Job Overview:

We are seeking a motivated and enthusiastic Junior AI/ML Engineer to join our dynamic team. The ideal candidate will have a foundational knowledge in machine learning, deep learning, and related technologies, with hands-on experience in developing ML models from scratch. You will work closely with senior engineers and data scientists to design, implement, and optimize AI solutions that drive innovation and improve our products and services.

Key Responsibilities:

• Develop and implement machine learning and deep learning models from scratch for various applications.
• Collaborate with cross-functional teams to understand requirements and provide AI-driven solutions.
• Utilize deep learning frameworks such as TensorFlow, PyTorch, Keras, and JAX for model development and experimentation.
• Employ data manipulation and analysis tools such as pandas, scikit-learn, and statsmodels to preprocess and analyze data.
• Apply visualization tools like matplotlib and spacy to present data insights and model performance.
• Demonstrate a general understanding of data structures, algorithms, multi-threaded programming, and distributed computing concepts.
• Leverage knowledge of statistical and algorithmic models along with fundamental mathematical concepts, including linear algebra and probability.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Data Science, Statistics, or a related field.
• Solid foundation in machine learning, deep learning, computer vision, and natural language processing (NLP).
• Proven experience in developing ML/deep learning models from scratch.
• Proficiency in Python and relevant libraries.
• Hands-on experience with deep learning frameworks such as TensorFlow, PyTorch, Keras, or JAX.
• Experience with data manipulation and analysis libraries like pandas, scikit-learn, and visualization tools like matplotlib.
• Strong understanding of data structures, algorithms, and multi-threaded programming.
• Knowledge of statistical models and fundamental mathematical concepts, including linear algebra and probability.

Skills and Competencies:

• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Eagerness to learn and stay updated with the latest advancements in AI/ML technologies.

Preferred Qualifications:

• Previous internship or project experience in AI/ML.
• Familiarity with cloud-based AI/ML services and tools.

Nirwana.AI is an equal opportunity employer and welcomes applicants from all backgrounds to apply.

• Delivering a complete front end application
• Ensuring high performance on mobile and desktop
• Writing tested, idiomatic, and documented JavaScript, HTML and CSS
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Cooperating with the back-end developer in the process of building the RESTful API
• Communicating with external web services

 Skills and Competencies:

• Proficiency with JavaScript, TypeScript, HTML and CSS
• Fundamental Knowledge of an SPA (Single page application)
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
• Ability to provide SEO solutions for single page apps
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
• Validating user actions on the client side and providing responsive feedback
• Writing non-blocking, optimized, reusable and scalable code
• Creating custom, general use modules and components which extend the elements and modules of core Angular
• Experience with building the infrastructure for serving the front-end app and assets
• Architecting and automating the build process for production, using task runners or scripts
• Creating configuration, build, and test scripts for Continuous Integration environments
• Proficient understanding of code versioning tools such as git is required
• Excellent presentation, problem-solving and team working skills

Qualification and Experience:

• B.E. / B. Tech. / MCA / PGDCA / M.Sc. (CS) /M.E. / M. Tech
• At least 2 years of experience in Web Application Development with Angular/React
• Proven expertise in testing of application software to assure accuracy, integrity, completeness to achieve desired results
• Experience with AngularJS (v1.x.x) would be a value-add

POST: Sales Executive (Male/Female)

JD Includes:

• Relevant Experience from Banking/Insurance Industry
• Two-Wheeler Must
• Well versed with Ahmedabad geography
• Able to drive Loan Volume Targets

Urgently Hiring for Project Manager


Position: Project Manager  

Skill Sets and capabilities:

Should have worked as project manager or project lead at least for 2 yrs.

Total 6yrs+IT experience

Good knowledge of insurance

Excellent knowledge of SDLC

Decent communication skill

Good on project planning, effort estimation and costing

Good in people management (should have handled min 5 people team)

Good in client expectation management

Good in technical and functional troubleshooting

Should have worked on Java, J2EE, MVC, Oracle/MS SQL

Interested candidates who can join on an immediate basis please share their Resume ASAP

• Excellent knowledge of multiple technologies like .NET 4.0-4.6, ASP.NET, MVC, CSS, C# .NET, VB.NET,  AJAX, JQuery, AngularJS, ADO .NET, Entity Framework.
• Working Knowledge in MVC Architecture will be preferable.
• Experience in Web Services, WCF, Web API.
• Experience in Windows Forms, WPF.
• Experience in JavaScript, Ajax, JQuery.
• Working knowledge in SQL queries Stored Procedures, with a strong background in SSRS/SSIS report writing.