AUTOSAR Ethernet Experts

Primary Customer Facing Responsibilities:

• Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
• Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
• Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing system.
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk, software product support, and customer service.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• Requires approximately 9 hours of work per weekday.
• Compensation is competitive and billed hourly.
• Opportunity for long-term growth and additional responsibilities within the organization.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Application and Selection Process:

Initial Application:

• Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.

Written Assessment:

• Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.

Virtual Interview:

• Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.

Onboarding and Training:

• Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.

About Inevolution

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Company Web : https://inevolution.in/

We are looking for an Android Developer responsible for the development and maintenance of applications aimed at a range of devices including mobile phones and tablet computers. Your primary focus will be development of applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential

Roles and Responsibilities

² Design and build applications.

² Ensure the performance, quality, and responsiveness of applications

² Collaborate with a team to define, design, and ship new features

² Identify and correct bottlenecks and fix bugs

² To maintain the code quality, organization, and automation

² Work with the development team consisting of architects, UI designers, product managers, testers to deliver high quality mobile product & services

² Develop, test and rollout optimised UIs for diff versions/device

² Translate designs and wireframes into high quality code

² Build for multi device & multi platform scenario i.e mobile website along with mobile app

² Design, build, and maintain high performance, reusable, and reliable Java code

² Ensure the best possible performance, quality and responsiveness of the application

² Adaptability is a key factor to becoming a great Android app developer

² Identify the bugs ,correct bottlenecks and fix bugs

Skills Required:

² Prominent hands on experience in Native Android, Native iOS or Both.

² Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

² An Android app developer must be well-versed with Java programming language.

² Familiarity with RESTful APIs to connect applications to back-end services

² Strong knowledge on UI design principles, patterns, and best practices

² Having knowledge about offline storage, threading, and performance tuning

² Knowledge of the open-source Android ecosystem and the libraries available for common tasks

² A knack for benchmarking and optimization

² Ability to understand business requirements and translate them into technical requirements

² Understanding of Google’s Android design principles and interface guidelines.

² Proficient with Objective-C or Swift.

² Understanding of Apple’s design principles and interface guidelines

² Knowledge of low-level C-based libraries is preferred

² Familiarity with cloud message APIs and push notifications

² Knack for benchmarking and optimization

² Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)

² Familiarity with continuous integration.

• Python knowledge: object-oriented programming: inheritance, abstract classes, dataclass, dependency injection, design patterns: comand-query, repository, adapter, hexagonal architecture, swagger/Open API, flask, connexion
• Experience on AWS services: lambda, ecs, sqs, s3, dynamodb, auroradb
• Experience with following libraries boto3, behave, pytest, moto, localstack, docker
• Basic knowledge about terraform, gitlab ci
• Experience with SQL DB

• Calling current and potential customers to try to get them to buy products and services from the company
• Keeping accurate records of customers' purchases, profiles, and other detail
• Taking care of customer accounts by making sure that customers are still happy with the products and services of the company
• Building and keeping good relationships with customers to get them to come back
• Using the sales scripts that the company gives to make sales and deal with customers who say no
• Getting a deep understanding of the products and services customers buy so that they can make good suggestions based on customers' needs and preferences
• Consistently meeting or exceeding daily and monthly goals for call volume and sales

• Collaborate with engineering, design and product teams to build and ship new features.
• Seeing through a project from conception to finished product using Agile methodologies.
• Maintain and improve web applications. Optimize applications for maximum speed
• Design mobile-based features
• Self-contribution & able to manage and execute work through team members.
• Developing features to enhance the user experience.
• Create quality mockups and prototypes
• Translate application storyboards and use cases into functional applications.
• Create proof of concepts to demonstrate feasibility of proposed solution
• Continuously discover, evaluate and learn new technologies to stay at the forefront of technology innovation
• Write good quality, modular, reusable, well documented, unit-tested code.

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Ensure the availability of stock for sales and demonstrations
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams