AI Engineer

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Job Title: Linux Project Administrator (RHEL)

Experience: 8-12 Years

Location: Pan India

Open Positions: 1

Role Overview

We are looking for an experienced RHEL Linux Administrator to manage and support enterprise Linux environments. The candidate should have strong hands-on expertise in system administration, patch management, automation, and performance tuning. This role requires proactive monitoring, troubleshooting, and ensuring high availability of Linux platforms.

Must-Have Technical Skills

1. Red Hat Enterprise Linux (RHEL) & Solaris – In-depth Knowledge

Strong understanding of Linux system internals, kernel tuning, boot process, file systems, and performance monitoring. Ability to analyze logs and troubleshoot complex OS-level issues.

2. Patching Using Red Hat Satellite

Hands-on experience in managing repositories, content views, lifecycle environments, and performing patching activities through Satellite. Knowledge of repo sync and package management processes.

3. Ansible Automation

Experience in creating and executing Ansible playbooks for configuration management, patching, and user management. Ability to perform pre- and post-validation checks and automate routine administrative tasks.

4. Scripting Knowledge

Proficiency in Shell scripting or similar scripting languages to automate system administration tasks and operational processes.

5. Performance Monitoring & System Optimization

Experience in identifying performance bottlenecks and implementing tuning measures to ensure system stability and efficiency.

Good-to-Have Skills

1. GitHub / Subversion / TeamCity

Working knowledge of version control systems and CI/CD tools for automation and deployment workflows.

2. NFS & CIFS

Experience in configuring and troubleshooting network file systems and shared storage environments.

3. Networking, Storage & Virtualization

Good understanding of networking layers, storage concepts, database connectivity, and virtualization platforms.

4. AWX

Exposure to AWX for managing and scheduling Ansible automation workflows.

5. CI/CD & Automation Concepts

Understanding of automation frameworks, pipeline concepts, and DevOps practices.

Key Responsibilities

• Ensure all tickets are addressed and updated within SLA in the ticketing tool.
• Participate in team rotation and support activities.
• Maintain Linux platforms in a highly available, secure, reliable, and performant state.
• Identify performance improvement opportunities and implement enhancements.
• Provide technical support to application and development teams.
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TensorIoT: 

• AWS Advanced Consulting Partner (for ML and GenAI solutions) 
• Pioneers in IoT and Generative AI products. 
• Committed to diversity and inclusion in our teams.  

TensorIoT is an AWS Advanced Consulting Partner. We assist companies to realize the value and efficiency of the AWS ecosystem. From building Proof of Concepts and Product Prototypes to production-ready applications, we analyze complex business problems every day and develop solutions to drive customers’ success.

The founders of TensorIoT, have previously helped build world-class IoT and AI platforms in AWS and Google. Our mission now is to help connect devices and make them intelligent. We firmly believe in the transformative power of smart devices to enhance our quality of life. 

TensorIoT is proud to be an equal opportunity employer. We are committed to diversity and inclusion and encourage people from all backgrounds to apply. We do not tolerate discrimination or harassment of any kind, and make our hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Description 

At the TensorIoT India team, we look forward to bringing on board mid-level and senior Machine Learning Engineers / Data Scientists. In this section, we briefly describe the work role, the minimum and the preferred requirements to qualify for the first round of the selection process. Please note: A candidate needs to qualify at least 4 of the 7 preferred qualifications listed below, to be eligible for the task / first round of interviews. 

What are the kinds of tasks Data Scientists do at TensorIoT?

As a Data Scientist, the kinds of tasks revolve around the data that we have and the business objectives of the client. The tasks generally involve: Studying, understanding, and analyzing datasets; feature engineering, proposing and solutions, evaluating the solution scientifically, and communicating with the client. Implementing ETL pipelines with database/data lake tools. Conduct and present scientific research/experiments within the team and to the client. 

Preferred Requirements: 

• PhD in the domain of Data Science / Machine Learning 
• M.Sc | M.Tech in the domain of Computer Science / Machine Learning 
• Hands-on experience in MLOps (model deployment, maintenance). 
• Some experience working with Generative AI (LLM). 
• Some experience in creating cloud-native technologies, and microservices design. 
• Well-rounded exposure to Computer Vision, Natural Language Processing, and Time-Series Analysis. 
• Hands-on experience with Docker.

Minimum Requirements: 

• Masters + 3 years of work experience in Machine Learning Engineering OR B.Tech (Computer Science or related) + 5 years of work experience in Machine Learning Engineering 1 year of Cloud Experience. 
• Clear concepts of the following:
• - Supervised Learning, Unsupervised Learning, Reinforcement Learning
• - Statistical Modelling, Deep Learning
• - Interpretable Machine Learning
• - Linear Algebra 
• Scientific & Analytical mindset, proactive learning, adaptability to changes. 
• Strong interpersonal and language skills in English, to communicate within the team and with the clients. 

CV Tips: 

Your CV is an integral part of your application process. We would appreciate it if the CV prioritizes the following: 

• Focus: 
• More focus on technical skills relevant to the job description. 
• Less or no focus on your roles and responsibilities as a manager, team lead, etc. 
• Less or no focus on the design aspect of the document. 
• Regarding the projects you completed in your previous companies, 
• Mention the problem statement very briefly. 
• Your role and responsibilities in that project. 
• Technologies & tools used in the project. 
• Always good to mention (if relevant): 
• Scientific papers published, Master Thesis, Bachelor Thesis. 
• Github link, relevant blog articles. 
• Link to LinkedIn profile. 
• Mention skills that are relevant to the job description and you could demonstrate during the interview/tasks in the selection process.  

We appreciate your interest in the company and look forward to your application.

Senior Software Engineer – Java

Location: Pune (Hybrid – 3 days from office)

Experience: 8–15 Years

Domain: Information Technology (IT)

Joining: Immediate joiners only

Preference: Local candidates only (Pune-based)

Job Description:

We are looking for experienced and passionate Senior Java Engineers to join a high-performing development team. The role involves building and maintaining robust, scalable, and low-latency backend systems and microservices in a fast-paced, agile environment.

Key Responsibilities:

• Work within a high-velocity scrum team to deliver enterprise-grade software solutions.
• Architect and develop scalable end-to-end web applications and microservices.
• Collaborate with cross-functional teams to analyze requirements and deliver optimal technical solutions.
• Participate in code reviews, unit testing, and deployment.
• Mentor junior engineers while remaining hands-on with development tasks.
• Provide accurate estimates and support the team lead in facilitating development processes.

Mandatory Skills & Experience:

• 6–7+ years of enterprise-level Java development experience.
• Strong in Java 8 or higher (Java 11 preferred), including lambda expressions, Stream API, Completable Future.
• Minimum 4+ years working with Microservices, Spring Boot, and Hibernate.
• At least 3+ years of experience designing and developing RESTful APIs.
• Kafka – minimum 2 years’ hands-on experience in the current/most recent project.
• Solid experience with SQL.
• AWS – minimum 1.5 years of experience.
• Understanding of CI/CD pipelines and deployment processes.
• Exposure to asynchronous programming, multithreading, and performance tuning.
• Experience working in at least one Fintech domain project (mandatory).

Nice to Have:

• Exposure to Golang or Rust.
• Experience with any of the following tools: MongoDB, Jenkins, Sonar, Oracle DB, Drools, Adobe AEM, Elasticsearch/Solr/Algolia, Spark.
• Strong systems design and data modeling capabilities.
• Experience in payments or asset/wealth management domain.
• Familiarity with rules engines and CMS/search platforms.

Candidate Profile:

• Strong communication and client-facing skills.
• Proactive, self-driven, and collaborative mindset.
• Passionate about clean code and quality deliverables.
• Prior experience in building and deploying multiple products in production.

Note: Only candidates who are based in Pune and can join immediately will be considered.

Job Title: Sales Executive

Location: Kaikondrahalli, Bangalore

Position Type : Fulltime

Salary Range: CTC of 4.8 lpa (3 lacs fixed + 1.80 lacs variable, few employees can earn even 25,000 as monthly variables) Employee Value Proposition:

• Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.

• Employees get free lunch and snacks.

• Monthly reward and recognition to outstanding performers.

• Employees get promotions every 6 months basis of performance. Outstanding performers can qualify for promotion every quarter. So an employee can get promoted up to 4 times a year. Every promotion results in a change of designation and a salary increase

• Accelerated career growth of employees and one can become UH in another 3 months)

• Regular team parties and Annual Day outings for all employees.

Profile Roles and Responsibilities :

A) Recruit, Train, and Coach the Sales Team

1. Recruit and train to ensure that there is enough strength to handle the sales projections 15 days in advance

2. Provide training, help, and second voice to the sales advisors to help them achieve their targets

3. Develop rebuttals for the evolving customer queries and train the team members on the same

4. Work with the Training Manager to ensure the success of trainees

B) Set goals and measure/audit performance of each team member

1. Develop sales target for each of the team member and explain them the same with deadlines

2. Measure daily, weekly, monthly performance trends of each team member and take corrective actions to match the organization's expectations

3. Conduct daily team hurdles to brief the team on the team and individual targets

4. Motivate team members to meet and exceed targets

• 5 to 8 years of hands-on experience in automating MS Office applications like Excel, Word, PPT and Outlook using VBA
• 5 plus years of experience in the design, development, and implementation of programming code
• Experience in database development
• VBA - Should have good experience in developing efficient logic/algorithms using VBA
• Solid understanding of SDLC concepts
• Solid experience in MS Excel (2003, 2007, 2010, 2013,2016)
• Must be good at all excel features and excel formulas
• Well versed with complete MS Office package (Excel, Word, Outlook, PPT)
• Work both independently and as part of a team
• Experience in requirements gathering, effort estimate, designing and implementation, and creating mock-up screens
• Experience in databases like MS SQL Server(2005 to 2012,2014), MySQL, and MS Access
• Must have strong database concepts and DB designing skills
• SQL - must be good at writing efficient, fine-tuned queries using joins and aggregates
• Experience in writing Stored procedures, Triggers and T-SQL
• Nice to have programming knowledge in C# coding should be MANDATORY
• working with C# DLL development and integration with Excel VBA

Interpersonal

• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Should be able to take complete ownership of the project from requirements gathering to delivery and maintenance
• Should be able to work independently
• Must be Proactive and Self-motivated
• Must have the ability to prioritize the work, execute tasks and meet the deadline without fail
• Effective time management skills
• Customer Focus, Willing to learn and self-teach any new technology
• Strong business and collaboration skills, and responsive to service needs and operational demands